Add your latest resume to match with open positions.
26 results for Help Desk Support Manager in Richmond, VA
- Richmond, VA
- remote
- Temporary / Contract
- 17.00 - 17.00 USD / Hourly
- We are looking for a detail-oriented Fraud Investigator to support platform safety and transaction integrity for a Long-term Contract position based in Richmond, Virginia. In this role, you will review account and order activity, assess potential fraud risks, and help ensure accurate handling of disputed and non-fraud-related issues. This opportunity is well suited for someone who can balance speed, sound judgment, and customer-focused decision-making in a high-volume environment.<br><br>Responsibilities:<br>• Monitor live and historical transaction activity to detect suspicious behavior, unusual trends, and potential account misuse.<br>• Investigate flagged orders and account events to confirm fraud exposure, document findings, and support accurate case outcomes.<br>• Manage incoming appeals and internal escalations by prioritizing work effectively and responding within expected timelines.<br>• Review order and invoice discrepancies to distinguish fraudulent losses from non-fraud exceptions and apply the correct categorization.<br>• Carry out recurring operational workflows with precision while maintaining compliance with company standards and applicable regulations.<br>• Identify process gaps or recurring issues and recommend practical improvements that strengthen efficiency and risk controls.<br>• Collaborate with internal teams to resolve sensitive cases and help maintain a secure experience across the platform.
- 2026-11-11T18:18:40Z