<p>We are looking for a dedicated Customer Service Representative to join our team outside of Short Pump, Virginia. This Contract to permanent position requires a detail-oriented individual to handle customer inquiries, process orders, and support the sales team effectively. The ideal candidate will play a vital role in ensuring customer satisfaction by providing timely assistance, maintaining order accuracy, and coordinating with internal departments.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries, providing detailed product information and solutions.</p><p>• Prepare and manage quotes for customers, ensuring accuracy and timely follow-up to secure business opportunities.</p><p>• Process sales orders for various products, including attachments, parts, and warranty-related items, while ensuring all customer specifications are met.</p><p>• Coordinate with shipping and production teams to ensure orders are fulfilled accurately and delivered on time.</p><p>• Assist with overdue accounts by supporting collections efforts and following up on past-due balances.</p><p>• Facilitate returns and exchanges by processing Return Goods Authorizations (RGAs) with necessary documentation.</p><p>• Maintain effective communication with customers and sales representatives to address order details and delivery timelines.</p><p>• Monitor open orders and drop-ship items, ensuring timely processing and updating stakeholders as needed.</p><p>• Review and revise orders as required, ensuring updated details are accurately communicated to all relevant teams.</p><p>• Track shipments and containers in transit, providing updates to keep all parties informed.</p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Richmond, Virginia. This position involves assisting customers with inquiries while delivering outstanding service and demonstrating empathy. As part of a government-focused role, you will handle housing-related queries and ensure customer satisfaction through attentive and precise communication.<br><br>Responsibilities:<br>• Address incoming calls promptly and efficiently, aiming to resolve inquiries during the initial conversation.<br>• Provide accurate responses to customer inquiries related to Low Income Public Housing and the Housing Choice Voucher Program.<br>• Conduct follow-ups on transferred calls to ensure all customer concerns are fully resolved.<br>• Uphold customer satisfaction by adhering to established service quality standards.<br>• Participate in mandatory training sessions to stay informed about updated policies and practices.<br>• Utilize approved scripts and guidelines to assess situations and determine whether issues can be resolved immediately or require escalation.<br>• Accurately input call details into the organization's computer system for documentation purposes.
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Richmond, Virginia. The ideal candidate will assist callers with inquiries, ensuring a positive experience while addressing concerns with empathy and professionalism. This role involves working within the government sector, supporting housing programs and maintaining high standards of customer satisfaction.<br><br>Responsibilities:<br>• Handle incoming calls with professionalism and empathy, aiming to resolve inquiries during the first interaction.<br>• Provide accurate information regarding Low Income Public Housing and Housing Choice Voucher Programs.<br>• Follow up on unresolved inquiries to ensure their completion and customer satisfaction.<br>• Uphold high customer satisfaction ratings by adhering to established standards and criteria.<br>• Participate in mandatory training sessions to stay updated on organizational policies and procedures.<br>• Utilize approved scripts and protocols to assess whether issues can be resolved immediately or require escalation.<br>• Record detailed call information into the organization's computer system accurately and efficiently.
<p>We are looking for a dedicated Client Support Specialist to join our team in Glen Allen, Virginia on a contract to hire basis. In this role, you will play a pivotal part in delivering exceptional service to clients within the chemicals manufacturing industry. This is a Contract to permanent position, offering an excellent opportunity to grow professionally while contributing to a rapidly evolving call center environment.</p><p><br></p><p>Responsibilities:</p><p>• Handle comprehensive client transactions while adhering to company policies and standards.</p><p>• Deliver prompt, accurate, and friendly customer service to ensure client satisfaction.</p><p>• Manage daily cash-handling tasks and other financial transaction processes.</p><p>• Resolve complex customer inquiries through detailed research and effective communication.</p><p>• Collaborate with clients and internal teams to address their needs and build strong relationships.</p><p>• Utilize advanced Microsoft Office tools to organize data and streamline workflows.</p><p>• Navigate multiple systems and applications effectively to access necessary information.</p><p>• Identify and solve customer concerns with professionalism and integrity.</p>
<p>We are looking for an experienced and personable Receptionist to join our team on a contract to hire basis. In this role, you will create welcoming and memorable experiences for visitors and associates at our onsite location in the west end of Richmond, Virginia. As the first point of contact, you will play a vital role in ensuring smooth daily operations while delivering exceptional customer service. This position requires a strong ability to engage with others, manage tasks efficiently, and contribute to a positive workplace environment.</p><p><br></p><p>Responsibilities:</p><p>• Welcome guests and employees warmly, assisting them with sign-ins, directions, and general inquiries.</p><p>• Provide support for building badge services and address immediate visitor needs.</p><p>• Conduct regular walkthrough audits of the facility to ensure cleanliness and functionality.</p><p>• Open and escalate work orders as needed to resolve building maintenance concerns.</p><p>• Assist with coordinating and executing small events, including room setup, catering, and AV/IT support.</p><p>• Monitor the lobby area to maintain a safe and secure environment.</p><p>• Document and report safety or security concerns promptly, taking appropriate action when necessary.</p><p>• Deliver exceptional customer service by actively engaging with individuals to create positive experiences.</p><p>• Offer site tours and provide detailed information about building amenities.</p><p>• Collaborate with internal teams and vendors to ensure seamless workplace operations.</p>
