<p>As a Help Desk Technician, you will offer day-to-day technical support to end-users in a fast-paced IT environment. Your role includes diagnosing, resolving, and documenting hardware, software, and network-related issues, ensuring users experience minimal downtime. You will also play a vital role in managing and troubleshooting Active Directory (AD) and Group Policy (GP) configurations.</p>
<p>We’re seeking a skilled IT Support Technician to join our team in Savannah, Georgia. In this contract-to-hire role, you’ll provide advanced technical support, manage IT systems, and ensure smooth operations.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Resolve escalated technical issues.</li><li>Troubleshoot hardware, software, and network problems.</li><li>Maintain IT infrastructure, including servers and network devices.</li><li>Install and upgrade systems, software, and hardware.</li><li>Monitor performance and apply updates, patches, and security measures.</li><li>Support cloud-based backup solutions.</li><li>Document IT processes and configurations.</li><li>Collaborate with IT teams for efficient service delivery.</li><li>Provide excellent customer service and client communication.</li></ul><p><br></p>
<p>We are hiring for the role of <strong>Application Support Engineer</strong> in Savannah, Georgia. This position is critical to our IT team, offering comprehensive support for both off-the-shelf and custom-built applications essential to our business processes.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Primary Contact for Applications:</strong> Act as the main liaison for business applications, working closely with end-users, technical support teams, operations, and management.</li><li><strong>Programming Assistance:</strong> Perform programming tasks required to support operational needs.</li><li><strong>System Monitoring:</strong> Ensure seamless functioning of production systems by implementing and overseeing operational monitoring tools.</li><li><strong>Issue Resolution:</strong> Diagnose and resolve technical problems using available resources such as error logs and technical documentation.</li><li><strong>EDI Transactions:</strong> Administer and oversee the implementation of Electronic Data Interchange (EDI) processes.</li><li><strong>Documentation:</strong> Create and update system support documentation to aid internal teams and end-users.</li><li><strong>Collaboration Across Teams:</strong> Partner with departments such as finance, operations, and IT to generate metrics, reports, and actionable insights.</li><li><strong>Data Quality and Reporting:</strong> Use SQL and scripting languages to maintain data integrity and support management reporting needs.</li><li><strong>Mobility Device Management:</strong> Manage mobile devices and associated licensing for the organization.</li><li><strong>On-Call Support:</strong> Participate in an after-hours, on-call rotation to ensure critical systems remain functional and issues are resolved promptly.</li><li><strong>Cross-Functional Contributions:</strong> Execute projects and tasks aligned with the priorities of company leadership and broader organizational goals.</li></ul><p><br></p>
<p>We are looking for an experienced Business Intelligence Engineer to join our team in Savannah, Georgia. In this role, you will design and implement advanced BI solutions that transform data into actionable insights, supporting strategic decision-making across the organization. This Contract-to-Permanent position offers the opportunity to work with cutting-edge tools such as Power BI, Azure Data Factory, and Databricks, while contributing to data-driven initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain interactive dashboards and reports using Power BI to visualize complex data sets.</p><p>• Manage BI workspaces, ensuring proper organization, access control, and security measures.</p><p>• Create and optimize queries for data transformation and analysis using DAX and other relevant technologies.</p><p>• Build and manage data pipelines using Azure Data Factory and Databricks to streamline data processing workflows.</p><p>• Design robust data models to support comprehensive reporting and analytics needs.</p><p>• Collaborate with cross-functional teams to gather requirements and deliver tailored BI solutions.</p><p>• Implement efficient data ingestion, transformation, and visualization processes to enhance operational efficiency.</p><p>• Ensure data accuracy and consistency across all business intelligence platforms.</p><p>• Enable rapid deployment of BI solutions to support agile decision-making processes.</p><p>• Monitor and improve data security and compliance within the BI environment.</p>
