<p>We are looking for an experienced and resourceful Sr. Desktop Support Analyst to join our team. This role demands deep expertise in Microsoft technologies, strong troubleshooting capabilities, and the ability to work independently while thriving in a collaborative environment. The ideal candidate will be a hands-on problem solver with a passion for delivering high-quality technical support across a diverse range of systems and devices.</p><p><br></p><p><br></p><ul><li>Deliver Tier III technical support for desktops, laptops, mobile devices, monitors, and enterprise applications.</li><li>Diagnose and resolve complex hardware and software issues, ensuring minimal disruption to end users.</li><li>Manage and support Microsoft 365 applications, Teams, and Active Directory environments.</li><li>Perform imaging, deployment, and refresh of computers using tools like Microsoft SCCM.</li><li>Configure, maintain, and support Dell hardware, including warranty-related services.</li><li>Administer mobile device management using platforms such as AirWatch, ensuring seamless integration and performance.</li><li>Provide expert-level support for Windows 11 systems, optimizing performance and compatibility.</li><li>Maintain accurate and up-to-date documentation within the organization’s knowledge base.</li><li>Collaborate with cross-functional teams to identify root causes and implement long-term solutions for recurring technical challenges.</li></ul><p>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com)</p>
We are looking for an experienced Desktop Support Analyst to join our team on a long-term contract basis. This position is based onsite in Shoreview, Minnesota, and involves providing advanced desktop support for corporate users, including executives, and remote employees. You will play a critical role in ensuring seamless deployment, maintenance, and troubleshooting of hardware and software systems.<br><br>Responsibilities:<br>• Deploy and configure Windows and iOS laptops at the corporate campus to ensure smooth operations.<br>• Deliver prompt technical support to executive staff and administrators, addressing urgent IT needs.<br>• Provide maintenance and troubleshooting for audio/visual equipment across conference rooms and individual workspaces.<br>• Collaborate with both onshore and offshore teams to support deployment processes and operations.<br>• Manage hardware disposal activities in compliance with organizational standards.<br>• Respond to incidents and resolve technical issues efficiently to minimize downtime.<br>• Utilize Microsoft SCCM for desktop imaging and deployment tasks.<br>• Maintain and update Active Directory accounts as part of user support and system management.
<p>We are looking for a skilled Desktop Support Analyst to join our team. In this role, you will provide essential technical support to ensure employees have access to the tools and systems they need to excel. This position offers an opportunity to work on diverse IT infrastructure and network projects while delivering exceptional service to internal users.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and troubleshoot computers, printers, and mobile devices to ensure optimal performance.</p><p>• Respond to help desk tickets promptly and resolve issues within established service level agreements.</p><p>• Monitor IT systems for user-impacting problems and assist in identifying root causes.</p><p>• Participate in infrastructure, network, and security-related projects under the guidance of the Network Administrator.</p><p>• Collaborate with external vendors to address and resolve technical challenges.</p><p>• Adhere to organizational best practices and standard operating procedures for system provisioning, monitoring, and incident management.</p><p>• Provide after-hours support to address urgent technical issues as needed.</p><p>• Deliver efficient and friendly IT assistance to internal users, ensuring their technical needs are met.</p><p>• Educate employees on commonly used applications and promote cybersecurity best practices.</p>
We are looking for a meticulous and dependable Deployment Technician to join our team in Mendota Heights, Minnesota. This contract position focuses on supporting mobile device configurations, particularly Android tablets, while ensuring seamless setup and deployment processes. The role requires adaptability, teamwork, and occasional flexibility for early or late shifts.<br><br>Responsibilities:<br>• Configure and deploy Android tablets and other mobile devices according to detailed instructions.<br>• Perform repetitive setup tasks with precision and efficiency.<br>• Collaborate with team members to ensure smooth operations during deployments.<br>• Provide support during early morning or late evening shifts as required.<br>• Travel locally to deployment sites, ensuring reliable transportation is available.<br>• Assist in troubleshooting and resolving issues with mobile devices.<br>• Follow safety guidelines and procedures during all tasks.<br>• Maintain clear and effective communication with team members and stakeholders.
<p>We are looking for an experienced Epicor Data Analyst to join our team. In this role, you will leverage your expertise in data analytics and Epicor ERP systems to create meaningful insights, support data management, and enhance business intelligence processes. </p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain Business Activity Queries (BAQs) within Epicor ERP, ensuring queries are optimized and accurately reflect table structures and relationships.</p><p>• Analyze and process data extracted from Epicor to support tasks such as data reconciliation, cleanup, statistical reporting, and ad hoc analysis.</p><p>• Prepare data exports in compliance with Data Management Tool templates for seamless updates or migration into Epicor.</p><p>• Collaborate with developers and stakeholders to ensure data outputs align with business needs and operational requirements.</p><p>• Create dashboards and trackers using BAQ data to monitor performance metrics and trends.</p><p>• Automate routine reporting and data import tasks using Epicor’s Task Scheduler and Business Process Management tools.</p><p>• Conduct validation of data integrity following imports and updates to maintain consistency across Epicor modules and external systems.</p><p>• Provide documentation and technical support to ensure clarity and usability of data solutions.</p><p>• Assist with other data-related duties as assigned by management.</p>
<p>Wi-Fi Traveling Support Technician</p><p><br></p><p>In this role, you will be part of a network standardization initiative across the country.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>Wi-Fi Coordination</p><ul><li>Support Wi-Fi upgrades and cutovers across multiple sites.</li><li>Weekend coordination may be required if plant schedules conflict.</li><li>Collaborate with local cabling vendors (electricians or low-voltage techs); default to site-preferred vendors, with NDI as backup.</li><li>Work can be done remotely via VPN or on-site.</li><li>Wireless work involves coordination—leveraging predictive analysis and floor plans provided by the company.</li></ul><p>Closet Cleanup </p><ul><li>Partner with cabling vendors to clean up network closets.</li><li>Understand and implement network standards.</li><li>Scan networks before and after cleanup to ensure functionality.</li><li>Collaborate with Plant Engineers for switch management and redesign.</li><li>May involve weekend work and travel; safety gear required for high-voltage areas.</li></ul><p>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).</p>
<p>We are looking for a skilled Technical IT Analyst with 1 +year of ERP experience to support business operations and IT functions within a manufacturing environment. This role involves utilizing technical expertise to develop and integrate solutions, ensuring seamless functionality across systems. Based in west Plymouth, MN you will join a collaborative team that values innovation and adaptability.</p><p><br></p><p>Responsibilities:</p><p>• Analyze business requirements and translate them into technical solutions that align with organizational goals.</p><p>• Develop and maintain SQL code to support application functionality and data processing.</p><p>• Integrate and manage RESTful APIs to ensure effective communication between systems.</p><p>• Collaborate with cross-functional teams to implement and improve IT processes within a manufacturing environment.</p><p>• Utilize source control systems like GitHub for version management and code repository.</p><p>• Work with SQL or PL/SQL tools such as Toad and Oracle SQL Plus to optimize database performance.</p><p>• Conduct gap analysis to identify areas for improvement and streamline workflows.</p><p>• Review and document system processes to ensure compliance and efficiency.</p><p>• Apply Agile Scrum methodologies to manage projects and deliver solutions effectively.</p><p>• Assist in troubleshooting and resolving technical issues to maintain systems</p>
We are seeking a ServiceNow Support Specialist to assist with managing and resolving user inquiries via the ServiceNow platform. Key Responsibilities: Respond to and resolve ServiceNow tickets related to training inquiries Troubleshoot platform issues and escalate complex problems Provide guidance on ServiceNow usage Support administrative tasks such as printing/shipping materials and coordinating room logistics Top 3 Requirements: Proven experience using ServiceNow (SNOW) Strong sense of urgency and responsiveness Excellent communication skills Ideal Candidate: A detail-oriented, customer-focused detail oriented with a background in IT service management tools and a proactive approach to problem-solving.
<p>We are looking for an experienced Senior Financial Analyst to join our team. In this contract position, you will play a key role in analyzing IT financial data, preparing forecasts, and providing insights to guide decision-making processes. This opportunity is ideal for professionals who excel in financial modeling, data analysis, and strategic planning within the real estate industry.</p><p><br></p><p>Responsibilities:</p><p>• Conduct in-depth analysis and research on financial and business-related data to support forecasting, budgeting, and cost evaluations.</p><p>• Prepare budgets and forecasts while identifying trends in sales and finance, reporting any significant variances to management.</p><p>• Develop and implement both short-term and long-term financial plans, ensuring all accounting records align with organizational needs.</p><p>• Review monthly journal entries and financial statements to ensure accuracy, investigating and resolving discrepancies as needed.</p><p>• Analyze balance sheets and related accounts, providing recommendations for corrective actions or procedural modifications.</p><p>• Create and present special financial reports, offering actionable recommendations through both written and verbal formats.</p><p>• Contribute to the development of accounting policies and procedures, ensuring compliance with legal and regulatory standards.</p><p>• Assist with updating business records and reporting, ensuring accuracy and adherence to company guidelines.</p><p>• Provide training, supervision, or work direction to staff as assigned.</p><p>• Take on additional responsibilities as needed to support organizational goals.</p>
<p>We are looking for a skilled Investment Analyst to join our client's team in the Twin Cities. This role requires a detail-oriented individual with a strong background in investment analysis who can deliver insightful recommendations to the firm. If you are passionate about financial markets and enjoy analyzing complex investments, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Conduct thorough analysis on investment opportunities, assessing asset condition, financial performance, and risk factors.</p><p>• Evaluate the structure and performance of complex financial products to identify and prioritize potential risks.</p><p>• Analyze and compare performance relative to industry peers and prevailing market conditions.</p><p>• Prepare detailed technical reports and provide recommendations to clients based on findings, both in written and verbal formats.</p><p>• Manage the lifecycle of assigned investment reviews, ensuring timely and accurate completion.</p><p>• Perform analysis on investment assessing their financial status, controls, and overall investment quality.</p><p>• Collaborate with team members to ensure quality control and consistency in reviews.</p><p>• Represent the firm at client meetings, building relationships and sharing insights.</p><p>• Support clients by leveraging analysis to enable informed investment decisions.</p>
<p>A leading healthcare technology company is seeking an experienced interim IT Service Manager to lead its service desk team. This strategic role offers the opportunity to guide a high-performing group through a period of transition, drive operational improvements, and shape future support practices.</p><p><br></p><p>• Evaluate and optimize Freshdesk usage, especially queue setup and AI support features.</p><p>• Enhance client self-service capabilities using AI and data trend analysis.</p><p>• Lead and provide work direction to the service desk team.</p><p>• Act as a voice in incident response, including serving as incident commander when needed.</p><p>• Implement ITIL-aligned processes and best practices.</p><p>• Assess current support structure and recommend operational changes.</p>
<p>We are looking for an experienced Epicor ERP Integration Manager. In this role, you will lead the design, development, and maintenance of integrations between Epicor ERP systems and external platforms, ensuring efficient and seamless data exchange. </p><p><br></p><p>Responsibilities:</p><p>• Design, develop, test, and implement integrations between Epicor ERP systems (Epicor 10 or later) and third-party platforms using RESTful APIs and structured data formats.</p><p>• Collaborate with stakeholders to gather requirements, define technical specifications, and translate business needs into scalable integration solutions.</p><p>• Develop and maintain customizations, business process management (BPMs), and Epicor extension logic to support data flows and external connectivity.</p><p>• Ensure real-time or batch-based data synchronization with external systems, such as financial platforms, using Epicor tools and custom scripting.</p><p>• Document integration processes, prepare test data, and implement effective error-handling and debugging strategies.</p><p>• Support business unit migrations to Epicor, aligning integration points and optimizing business process touchpoints.</p><p>• Provide technical guidance and training to internal teams on Epicor APIs, integration strategies, and data architecture.</p><p>• Troubleshoot and resolve issues related to system integrations, ensuring reliability and performance.</p><p>• Collaborate on cross-functional IT initiatives to enhance enterprise-wide integration capabilities.</p>
We are looking for a dedicated Customer Experience Specialist to join our team in Cottage Grove, Minnesota. This Contract-to-permanent position offers an excellent opportunity to support customers through various stages of their service journey while contributing to team success and fostering growth. The role is designed to include hands-on training and gradual integration into advanced responsibilities.<br><br>Responsibilities:<br>• Provide exceptional support by managing inbound and outbound customer calls with attention to detail and efficiency.<br>• Create, document, and close service requests while ensuring accuracy and timeliness.<br>• Perform follow-up calls to ensure customer satisfaction and resolve any outstanding concerns.<br>• Schedule technician appointments and conduct virtual assessments to streamline service delivery.<br>• Adhere to quoting protocols and compliance guidelines to maintain service standards.<br>• Collaborate with team members to promote productivity, engagement, and cross-functional support.<br>• Log and document customer interactions to ensure comprehensive service records.<br>• Maintain awareness of service dashboards and cycle times to optimize efficiency.<br>• Participate in quality assurance processes and skill development opportunities to enhance capabilities.
