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11 results for It Operations Manager in Red Bank, NJ

Office Operations Manager

Parsippany, NJ
onsite
Permanent / Full Time
100000 - 120000 USD / Yearly
Our client is looking to hire an Office Operations Manager to support two of the firm's largest branches. This person will serve as the operational leader for a multi-office professional services environment, overseeing day-to-day office operations, employee management, performance reporting, recruiting, onboarding, client service, and administrative processes. This individual acts as a key liaison between leadership and staff, ensuring efficient business operations, resource allocation, and exceptional client experience. Key ResponsibilitiesOffice & Operations Management<ul><li>Oversee daily operations for approximately 30 employees across multiple office locations.</li><li>Serve as the primary point of contact for attorneys, paralegals, client support staff, reception, and administrative personnel.</li><li>Manage and maintain operational workflows to ensure business objectives are met efficiently.</li><li>Monitor staffing resources and adjust schedules, calendars, and workloads to optimize productivity and service levels.</li></ul>Performance Metrics & Reporting<ul><li>Develop, track, and analyze key performance indicators (KPIs) to measure workload, productivity, and business performance.</li><li>Prepare and present bi-weekly and monthly operational reports to leadership, including:</li><li>Billing metrics</li><li>Revenue and collections reporting</li><li>Workload projections versus actual performance</li><li>Monthly production goals and benchmarks</li><li>Utilize data and reporting to identify trends, drive accountability, and support business growth initiatives.</li></ul>Recruitment & Onboarding<ul><li>Source, screen, and interview candidates for administrative and operational positions.</li><li>Manage the full onboarding process, including:</li><li>New hire orientation</li><li>Technology and environment setup</li><li>Training and process education</li><li>Support employee development and successful integration into the organization.</li></ul>Team Leadership & Employee Support<ul><li>Provide day-to-day management and support for office personnel.</li><li>Act as a resource for employee questions, operational issues, and process improvement initiatives.</li><li>Foster a collaborative and productive work environment.</li></ul>Client Service & Escalation Management<ul><li>Handle escalated client concerns and service issues with professionalism and empathy.</li><li>Serve as a brand ambassador while ensuring timely resolution of client matters.</li><li>Partner with internal teams to maintain high service standards and client satisfaction.</li></ul>Vendor & Technology Management<ul><li>Manage relationships with external service providers, including call center and help desk partners.</li><li>Serve as the escalation point for technology and operational issues.</li><li>Support technology initiatives and system implementations.</li></ul>Project Management<ul><li>Lead office and facilities projects from planning through execution.</li><li>Coordinate office relocations, renovations, and operational transitions.</li><li>Manage project timelines, budgets, vendors, and resource allocation.</li><li>Support technology upgrades and system migrations, including Office 365 implementations.</li></ul>
2026-09-11T00:00:00Z

Insurance Operations Manager

Parsippany, NJ
onsite
Permanent / Full Time
100000 - 125000 USD / Yearly
Our client, a rapidly growing wealth management and financial planning firm, is seeking an experienced Insurance Operations Manager to lead and expand its insurance division. This is a highly visible leadership opportunity for an insurance professional who combines strong technical expertise with a passion for team development, advisor support, and business growth. The organization is committed to providing holistic financial solutions to clients and is actively investing in the continued expansion of its insurance platform. This individual will serve as the leader of the life insurance, long-term care, and annuity practice, partnering closely with financial advisors and senior leadership to drive results. Key ResponsibilitiesInsurance Operations & Underwriting<ul><li>Oversee underwriting, case design, placement, and policy implementation processes</li><li>Develop and enhance workflows to ensure an efficient, compliant client experience</li><li>Collaborate with insurance carriers to secure competitive solutions and favorable underwriting outcomes</li><li>Act as a resource for complex cases and product recommendations</li></ul>Illustration & Case Design<ul><li>Oversee the preparation and review of insurance and annuity illustrations</li><li>Ensure accuracy and effectiveness of client-facing proposals and advisor presentations</li><li>Support advisors with product comparisons and case strategy</li></ul>Team Leadership<ul><li>Recruit, develop, and manage a growing insurance operations team</li><li>Establish best practices and drive operational excellence</li><li>Mentor staff and create opportunities for ongoing professional development</li></ul>Advisor Support<ul><li>Serve as the internal subject matter expert on life insurance, long-term care, and annuity products</li><li>Partner with financial advisors to identify appropriate solutions for clients</li><li>Assist with case design, underwriting strategies, and implementation</li></ul>Business Development<ul><li>Help expand the firm's insurance business and identify growth opportunities</li><li>Build and maintain strong relationships with carriers, wholesalers, and industry partners</li><li>Support strategic initiatives aimed at enhancing the firm's overall client offering</li></ul>
2026-09-02T00:00:00Z

Customer Service / Operations Manager

North Brunswick, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li></ul> Responsibilities<ul><li>Oversee day-to-day customer service operations and ensure high-quality support delivery</li><li>Manage, coach, and develop a team of customer service representatives</li><li>Implement and improve processes to enhance efficiency and customer experience</li><li>Monitor KPIs, analyze performance metrics, and drive continuous improvement</li><li>Collaborate cross-functionally with sales, logistics, and finance teams</li><li>Resolve escalated customer issues in a timely manner</li><li>Ensure compliance with company policies and operational procedures</li></ul>
2026-09-10T00:00:00Z

IT Manager/Director

Hoboken, NJ
onsite
Temporary to Hire
39.5865 - 45.837 USD / Hourly
We are looking for a hands-on IT leader to support and strengthen technology operations for an education/ non profit client near Hoboken, NJ. This contract to hire role is ideal for someone with prior education or non profit industry experience who can balance day-to-day technical troubleshooting with broader oversight of systems, vendors, and a small support team. The role requires a strong service mindset, the ability to communicate effectively with faculty, parents, and school leadership, and the confidence to guide infrastructure-related initiatives while remaining actively involved in technical work. Responsibilities:• Provide direct technical support for staff and school users, resolving hardware, software, and connectivity issues in a timely manner.• Oversee daily IT operations while leading and mentoring a small technology team to ensure dependable service delivery.• Administer core systems such as Active Directory and device configurations to maintain secure and efficient user access.• Coordinate with external vendors and infrastructure partners to support network performance, backups, and broader technology needs.• Manage school technology platforms, including an ERP, and help ensure systems are aligned with operational requirements.• Track, prioritize, and follow through on support requests using the existing ticketing process to maintain responsiveness and visibility.• Support the maintenance and improvement of network, server, and endpoint environments across the campus.• Communicate clearly with teachers, parents, and school administrators regarding technical issues, priorities, and solutions.
2026-09-09T00:00:00Z

IT Administrator

Hightstown, NJ
onsite
Temporary / Contract
45 - 55 USD / Hourly
We are looking for an IT Administrator to support escalation and day-to-day IT operations for a regulatory environment in East Windsor, New Jersey. This Contract to Hire position focuses on delivering dependable technical support across end-user systems, network-connected devices, and core site technology services. The ideal candidate will combine strong troubleshooting ability with hands-on experience in infrastructure support, user account administration, and service request management. Responsibilities:<ul><li>Provide desktop and laptop break/fix support, troubleshooting hardware, software, and connectivity issues.</li><li>Manage ticket queue, including prioritization, resolution, documentation, and escalation.</li><li>Perform PC imaging, deployment, software installation, and SCCM-based patching and software distribution.</li><li>Support Active Directory user accounts, printers, peripherals, and Microsoft 365 applications.</li><li>Monitor Veeam backups, perform tape rotations, and assist with basic recovery procedures.</li><li>Support local IT infrastructure, including Windows servers, Cisco switches, network connectivity, and Check Point firewalls.</li><li>Maintain asset inventory and technical documentation.</li></ul>
2026-09-08T00:00:00Z

Operations Coordinator

Matawan, NJ
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for an Operations Coordinator to support store operations and help keep cross-functional initiatives organized, timely, and well communicated in Matawan, New Jersey. This role works closely with store leaders, field partners, and internal teams to turn operational needs into structured plans and practical next steps. The ideal candidate brings strong organizational skills, sound judgment, and a collaborative approach to managing priorities in a fast-paced retail food environment.Salary:$60,000 - $65,000Benefits:Medical, Dental, Vision, Life Insurance, 401k, PTOResponsibilities:• Collaborate with store leadership, field personnel, and internal business partners to clarify requests, define goals, and understand timing and operational effects.• Guide projects and operational initiatives from kickoff through completion by monitoring deadlines, milestones, dependencies, and expected outcomes.• Manage the intake and coordination of store-impacting requests, including documentation, prioritization, progress tracking, and follow-through.• Convert business needs into clear requirements for internal teams and provide regular updates on decisions, progress, and upcoming actions.• Create and maintain status summaries, meeting materials, notes, action logs, and follow-up communication to keep work organized and visible.• Arrange meetings, user testing, training sessions, and rollout activities to support smooth implementation and operational readiness across stores.• Communicate proactively with stakeholders about schedules, risks, dependencies, and any changes that could affect execution.• Monitor action items and deliverables closely, ensuring accurate reporting and timely completion of assigned work.• Identify workflow challenges, competing priorities, and process gaps early, then help drive resolution or escalation when needed.• Contribute to process improvement efforts by gathering feedback, refining documentation, and strengthening coordination practices across teams.
2026-08-14T00:00:00Z

ServiceNow Manager

New York, NY
remote
Temporary / Contract
68 - 81 USD / Hourly
We are looking for an experienced ServiceNow Manager to lead the strategy, governance, and delivery of a complex enterprise platform environment in New York, New York. This Long-term Contract position will oversee platform direction, team leadership, and scalable solution design across multiple ServiceNow capabilities while ensuring strong performance, security, and user experience. The ideal candidate brings deep hands-on ServiceNow knowledge along with the ability to guide stakeholders, manage partners, and support operational excellence in a regulated industry. Responsibilities:• Direct the overall ServiceNow platform strategy, including architecture planning, instance approach, licensing oversight, long-range roadmap development, and ongoing performance management.• Evaluate incoming business needs, set platform priorities, and guide design choices to maintain a unified and effective user experience across the environment.• Supervise and develop the ServiceNow team across administration, development, and business analysis functions, while establishing growth plans, training goals, and certification paths.• Manage relationships with external providers and implementation partners, ensuring delivery quality and adherence to agreed service expectations.• Oversee the full lifecycle of platform enhancements, including intake, solution design, configuration, development, testing, release coordination, and post-launch support using Agile delivery practices.• Lead upgrade and patch planning to keep the platform current, stable, secure, and aligned with operational requirements.• Partner with business and technical stakeholders to create scalable solutions such as service catalog offerings, workflow automation, and low-code applications using governed, reusable standards.• Own the platform integration framework, including connected enterprise systems, secure credential handling, and consistent patterns for reliable data exchange.• Establish and enforce governance standards covering development practices, security controls, access reviews, data stewardship, and compliance with enterprise and regulatory requirements.• Provide leadership reporting on platform health, adoption, capacity, and initiative progress, while also supporting deep issue investigation and root-cause resolution for critical incidents.
2026-09-09T00:00:00Z

Office Manager

New York, NY
onsite
Temporary / Contract
25.65 - 29.7 USD / Hourly
We are looking for an organized Office Manager to support daily administrative operations in New York, New York. This Long-term Contract position is ideal for someone who can keep the workplace running smoothly, provide front-desk support, and coordinate essential office resources with accuracy and professionalism. The role also includes handling accounts payable activities and ensuring office materials are consistently stocked and available. Responsibilities: • Oversee day-to-day office activities to maintain an efficient and well-organized work environment. • Manage front-desk operations by greeting visitors, answering incoming calls, and directing inquiries appropriately. • Track inventory levels for office materials and ensure supplies are replenished before shortages occur. • Place orders for office products and coordinate with vendors to secure timely delivery of needed items. • Support accounts payable tasks by processing invoices, organizing payment records, and assisting with related administrative documentation. • Maintain orderly filing systems, records, and general office documentation to support smooth business operations. • Coordinate routine administrative support needs for the office and respond to staff requests in a timely manner.
2026-09-09T00:00:00Z

Office Manager

New York, NY
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a dependable Office Manager to support day-to-day workplace operations in New York, New York. This Long-term Contract opportunity is designed for approximately 10 hours per week and offers scheduling flexibility, including remote work on Fridays. The person in this role will help maintain an organized, welcoming office environment while assisting with supply management, coordination tasks, and employee-focused office support. Responsibilities: • Manage office supply inventory and place orders to keep essential materials stocked. • Maintain orderly shared spaces, including the kitchen and common office areas, to support a clean and functional workplace. • Coordinate routine administrative and office support activities to help daily operations run smoothly. • Organize office materials, files, and general workspace arrangements for efficiency and accessibility. • Assist with employee engagement efforts by supporting in-office initiatives and a positive team environment. • Communicate with internal team members regarding office-related needs, schedules, and logistical updates.
2026-09-04T00:00:00Z

Office Manager

New York, NY
onsite
Temporary / Contract
23.75 - 25 USD / Hourly
We are looking for an experienced Office Manager to provide dependable onsite support for a busy workplace. This Long-term Contract opportunity will focus on keeping daily office operations running smoothly, supporting employees and visitors, and ensuring a welcoming environment in a highly visible setting. The role is well suited for someone who is organized, service-oriented, and comfortable coordinating with internal teams, building contacts, and outside vendors. You will help create an efficient and welcoming office experience while contributing to meetings, events, onboarding, and operational reporting. Responsibilities: • Direct daily office activities to maintain a detail-oriented, orderly, and well-prepared workplace for staff and guests. • Monitor shared spaces and supplies, including pantry items and office essentials, and arrange replenishment when inventory runs low. • Work with property management, service providers, and maintenance contacts to address facility needs and resolve office-related issues. • Handle workplace logistics such as visitor check-in support, access coordination, parking arrangements, and other site services. • Organize the operational details for meetings, catered functions, weekly team lunches, and other in-office gatherings. • Provide hands-on support for company events, including team celebrations, holiday functions, onsite meetings, and client-facing activities. • Record office spending, prepare expense-related information, and assist finance partners with budget tracking and reporting. • Coordinate with IT contacts on office equipment setup, routine troubleshooting, and general workplace technology needs. • Support onboarding preparations for new employees by helping ensure their first days in the office are smooth and well organized.
2026-09-04T00:00:00Z

Office Manager

Pennington, NJ
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for an organized Office Manager to support daily administrative operations in Pennington, New Jersey. This position plays a central role in keeping the office efficient, welcoming, and well supplied while assisting with essential financial and front-desk activities. The ideal candidate is proactive and comfortable balancing multiple priorities in a fast-paced office environment. Benefits:Medical, Dental, Vision Responsibilities:• Coordinate day-to-day office activities to help ensure smooth and efficient administrative operations.• Manage purchasing for workplace materials and track inventory to keep essential supplies available.• Monitor stock levels regularly and replenish office items before shortages affect productivity.• Support accounts payable tasks, including reviewing invoices and assisting with timely processing of payments.• Serve as the first point of contact for visitors, calls, and general front-desk inquiries in a courteous and organized manner.• Maintain organized administrative records and assist with routine office documentation and correspondence.• Work with internal team members and external vendors to address office-related needs and service requests.
2026-09-11T00:00:00Z