<p>We are looking for an experienced Technical Support Manager to oversee and deliver exceptional technical assistance to our global clientele. This role involves managing and resolving technical issues, supporting various systems, and ensuring smooth operations for end users across multiple channels. The position is based in Cranbury, New Jersey, and requires a proactive, customer-focused individual with a strong technical background.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily technical support operations and resolve support tickets daily with efficiency and accuracy.</p><p>• Provide assistance to end users across multiple channels, each comprising over 100 users, ensuring seamless interaction and resolution of issues.</p><p>• Troubleshoot and resolve issues related to Windows, Linux, and Microsoft SQL Server systems.</p><p>• Support and maintain physical security systems and time and attendance systems to ensure uninterrupted functionality.</p><p>• Utilize Salesforce as a ticketing platform to manage, track, and resolve customer inquiries.</p><p>• Collaborate with global teams to provide after-hours support for critical customer needs when required.</p><p>• Contribute to system optimization by identifying recurring issues and implementing long-term solutions.</p><p>• Maintain detailed documentation of support activities and resolutions to ensure transparency and knowledge sharing.</p><p>• Deliver technical expertise to support ongoing projects and initiatives as needed.</p>
We are looking for a detail-oriented Quality Assurance Analyst to join our team in Philadelphia, Pennsylvania. This role involves ensuring the accuracy and reliability of client-facing applications, internal software systems, and integrations with external platforms. The ideal candidate will collaborate closely with project teams to design, execute, and report on comprehensive testing initiatives while upholding high standards of quality.<br><br>Responsibilities:<br>• Plan and execute testing procedures to validate the functionality of client-facing applications, internal systems, and external integrations.<br>• Develop and implement both manual and automated test plans, including detailed test cases and test matrices.<br>• Prepare test data and define expected results to ensure thorough validation of system outputs.<br>• Identify, document, and communicate any issues or defects discovered during testing, adhering to established reporting processes.<br>• Collaborate with project teams to resolve identified issues and ensure timely closure.<br>• Create detailed reports and metrics to track testing progress and outcomes.<br>• Design and maintain regression test suites, incorporating automated test scripts.<br>• Conduct various types of testing, including functional, system, integration, regression, performance, and stress testing.<br>• Review requirement specifications to understand application functionality and participate in verifying the testability of requirements.<br>• Support change management functions and other tasks as assigned by the manager.
We are looking for a skilled Quality Assurance Tester to join our team in Newark, New Jersey, for a long-term contract position. In this role, you will play a critical part in ensuring the success of testing activities within a higher education environment. You will work closely with implementation partners, stakeholders, and project teams to develop and execute test strategies, manage defects, and ensure seamless integration across functional areas.<br><br>Responsibilities:<br>• Collaborate with implementation partners to define test scopes and align them with project milestones and timelines.<br>• Oversee defect management, resolution tracking, and regression testing to maintain system integrity.<br>• Develop and co-manage comprehensive test strategies, including test case creation, roles, responsibilities, and tool usage.<br>• Provide timely reporting on test results to consultants, workstream leads, and stakeholders, contributing to issue resolution.<br>• Maintain detailed records of test plans, issue logs, and resolutions using designated tools.<br>• Support data conversion, integration, and reporting teams by validating testing processes and outcomes.<br>• Coordinate and participate in core team and cross-functional meetings to communicate overall testing progress.<br>• Plan, schedule, and facilitate testing sessions while escalating critical issues to project leadership.<br>• Lead the development and prioritization of test cases, ensuring dependencies and outcomes are clearly defined.<br>• Collaborate with business users, workstream leads, and partners to ensure alignment across functional areas such as HR and Finance.
We are looking for a detail-oriented Quality Assurance Analyst to join our team in West Berlin, New Jersey. This role involves ensuring the quality and accuracy of our operations by following established procedures, identifying and resolving issues, and maintaining a high standard of excellence. If you have a keen eye for detail, enjoy working in a fast-paced environment, and have experience in quality assurance, this position is an excellent opportunity for you.<br><br>Responsibilities:<br>• Manage incoming stock by following established work instructions and procedures.<br>• Analyze pick sheets to determine required parts and retrieve them accurately.<br>• Interpret technical documents, such as diagrams, assembly drawings, and test procedures, to ensure compliance with standards.<br>• Operate tools to create or repair parts and products as needed.<br>• Identify, report, and address defective items following quality control protocols.<br>• Resolve issues by applying problem-solving techniques and ensuring process improvements.<br>• Perform repetitive tasks efficiently while sitting or standing for extended periods.<br>• Prepare finished products for shipping or storage by packaging, weighing, and labeling them appropriately.<br>• Lift and handle items weighing up to 50 lbs safely and efficiently.<br>• Maintain an organized, clean, and safe workspace to support operational efficiency.
