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12 results for Customer Service Specialist in Reading, PA

Customer Service Representative

Leola, PA
onsite
Temporary to Hire
18 - 22 USD / Hourly
We are seeking a Customer Service Representative to join our client's team in Leola, PA. This contract-to-hire opportunity serves as a key liaison between customers, vendors, and internal teams, providing responsive support and resolving service-related and product inquiries with professionalism and care. The ideal candidate will bring strong communication, organizational, and problem-solving skills, along with a customer-focused mindset and attention to detail, to ensure a positive experience and timely resolution of customer needs. Responsibilities:<ul><li>Serve as the primary point of contact for customer inquiries, service-related concerns, and product support needs.</li><li>Coordinate with internal departments to ensure timely resolution of customer requests and service issues.</li><li>Maintain detailed and accurate records of customer interactions, case updates, and outcomes within company systems.</li><li>Provide guidance on product care, maintenance recommendations, and service policies to support a positive customer experience.</li><li>Process replacement item requests, track order status, and communicate updates to customers as needed.</li><li>Handle escalated situations professionally, utilizing strong problem-solving and conflict-resolution skills.</li><li>Analyze customer feedback and identify trends to support continuous improvement initiatives.</li><li>Ensure service activities comply with company policies, quality standards, and applicable regulations.</li><li>Support customer satisfaction initiatives, special projects, and other operational activities as assigned.</li></ul>
2026-07-09T00:00:00Z

Customer Success Specialist

Bethlehem, PA
onsite
Temporary to Hire
21 - 24 USD / Hourly
Robert Half is partnering with a growing local organization to identify a Customer Success Specialist who is passionate about delivering exceptional customer experiences and ensuring orders are processed accurately from start to finish. This is a great opportunity for someone who enjoys building relationships with customers, managing multiple priorities, and serving as a key liaison between clients and internal teams. Responsibilities include:<ul><li>Enter customer orders and quotes into the company's processing system</li><li>Maintain accurate order information within internal databases, spreadsheets, and CRM systems, including Salesforce</li><li>Communicate order confirmations, shipping timelines, delays, and updates to customers</li><li>Coordinate with internal departments to ensure orders are routed and fulfilled properly</li><li>Provide customers with product documentation, manuals, cut sheets, and warranty information</li><li>Assemble and distribute operation and maintenance manuals as needed</li><li>Maintain organized records of open orders, completed orders, quotes, and sales documentation</li><li>Answer and direct incoming phone calls professionally and efficiently</li><li>Deliver exceptional customer service while building positive client relationships</li><li>Assist with administrative projects, data entry, filing, and cross-functional support as needed</li><li>Serve as a backup resource for other departments during periods of high volume</li></ul>
2026-07-09T00:00:00Z

Call Center Specialist

Blue Bell, PA
onsite
Temporary to Hire
18.5 - 20 USD / Hourly
We are looking for a Call Center Specialist to join a customer support team in Blue, Bell, Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping customers, communicating clearly, and delivering dependable service in a fast-paced call center setting. The role focuses on handling a high volume of interactions, resolving questions efficiently, and ensuring each customer receives accurate and courteous support. Responsibilities:• Manage inbound customer calls and deliver prompt, attentive assistance for a wide range of service-related questions• Place outbound calls when needed to complete follow-ups, gather feedback, or support business outreach efforts• Explain company services, procedures, and policy details clearly so customers receive accurate and consistent information• Address customer concerns with sound judgment and route more complex matters to the appropriate internal team for resolution• Record call details, updates, and outcomes thoroughly in customer service platforms and internal documentation systems• Contribute to team performance goals by maintaining strong quality standards, efficiency, and customer satisfaction results• Demonstrate patience, empathy, and courtesy during every customer interaction• Use office and customer service software tools effectively to support daily call center operations
2026-06-30T00:00:00Z

Client Experience Specialist

Nazareth, PA
onsite
Temporary / Contract
18 - 23 USD / Hourly
Our client is seeking a customer-focused Client Experience Specialist who is passionate about delivering exceptional service. This role serves as the primary point of contact for customers and plays a key role in building positive client relationships. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve customer concerns accurately and professionally</li><li>Process orders and account updates</li><li>Document interactions in company systems</li><li>Collaborate with internal teams to ensure customer satisfaction</li><li>Identify opportunities to improve the customer experience</li></ul>
2026-06-19T00:00:00Z

Customer Service Representative I (US)

Norristown, PA
onsite
Temporary / Contract
17.5 - 18.2 USD / Hourly
We are looking for a HYBRID Customer Service Representative I to support customer-facing operations for a bioprocessing-focused business in King of Prussia, Pennsylvania. This Long-term Contract position will serve as a key link between customers and internal teams, helping coordinate orders, resolve service issues, and maintain a high standard of responsiveness. The role requires strong communication, sound judgment, and the ability to keep order activity moving efficiently from initial request through final billing. Responsibilities:• Oversee customer orders from initial entry through final invoice, ensuring accuracy and timely progression at each stage.• Work closely with sales, supply chain, finance, quality, regulatory, production, and logistics teams to support successful order completion.• Coordinate shipment arrangements and monitor delivery status when transportation support or tracking updates are needed.• Identify service risks early, address customer concerns proactively, and elevate complex issues to leadership when necessary.• Manage exceptions that may delay fulfillment, including follow-up on account or credit-related matters.• Communicate clearly with customers and internal stakeholders to provide updates, clarify requirements, and maintain confidence in the process.• Support a smooth customer experience by balancing independent task ownership with effective teamwork across functions.
2026-07-01T00:00:00Z

Patient Service Representative

Wilmington, DE
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Patient Service Representative to support a busy healthcare office in Delaware. This onsite contract opportunity has the potential to become permanent and is ideal for someone who is comfortable with technology, takes initiative, and enjoys helping patients through each step of their visit. The person in this role will contribute to a welcoming Front-office experience by managing scheduling, registration, and patient communication with accuracy and care. Responsibilities:• Coordinate patient appointments and maintain an organized daily schedule for the office.• Welcome patients upon arrival, guide them through check-in procedures, and ensure required information is collected accurately.• Handle inbound calls, respond to routine questions, and direct patient concerns to the appropriate team members.• Complete patient registration tasks and update records in the system with careful attention to detail.• Provide clear service and support to patients before, during, and after appointments.• Work closely with the onsite manager and office staff to keep front-desk operations running smoothly.• Use office technology and internal systems effectively to manage administrative and patient service tasks.• Maintain a business-casual presence while delivering a positive experience for patients and visitors.
2026-06-29T00:00:00Z

Patient Service Representative

Blue Bell, PA
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are looking for a Patient Service Representative to support a high-volume healthcare environment through attentive scheduling and patient-facing service. This is a contract position based in the Greater Philadelphia Region with a primarily remote schedule after completion of initial on-site orientation and equipment pickup. The ideal Patient Service Representative candidate brings experience from a medical office, hospital, or similar clinical setting and can confidently navigate patient scheduling while using Epic software. Flexibility is important, as the role may include varied weekday shifts and rotating weekend coverage. What you get to do every single day:• Coordinate patient appointment scheduling, rescheduling, and cancellations while maintaining accuracy across calendars and records.• Respond to inbound patient inquiries with professionalism, providing clear guidance on appointments, services, and next steps.• Use Epic to review, update, and document patient information in accordance with established procedures.• Support daily administrative workflows by confirming visit details and helping patients prepare for upcoming appointments.• Work collaboratively with clinical and operational teams to address scheduling conflicts and improve service continuity.• Manage a remote workload effectively after initial on-site onboarding, orientation, and equipment collection are completed.• Adjust to rotating weekday hours and periodic weekend assignments based on department coverage needs.
2026-07-09T00:00:00Z

Patient Service Rep

Blue Bell, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Patient Service Representative to support daily front-end patient operations in Blue Bell, Pennsylvania. This Long-term Contract position is well suited for someone who communicates clearly, handles sensitive information with discretion, and provides a positive experience for patients throughout the scheduling and registration process. The role includes coordinating appointments, verifying insurance details, managing referrals and authorizations, and maintaining accurate records within electronic medical systems. Success in this position requires strong customer service skills, attention to compliance standards, and the ability to resolve issues efficiently in a HIPAA-regulated environment. Responsibilities: • Welcome patients and provide courteous assistance with scheduling, registration, and general service inquiries. • Arrange appointments, update calendars, and coordinate changes while following established office procedures. • Review patient demographic information and maintain accurate documentation within EMR and Epic systems. • Confirm insurance eligibility, collect copays when required, and support benefit-related administrative tasks. • Process referrals and authorizations in a timely manner to help ensure continuity of care. • Address patient concerns, troubleshoot service issues, and escalate complex matters when appropriate. • Handle confidential records in accordance with HIPAA requirements and internal compliance protocols. • Support additional administrative or financial tasks as needed, including ad hoc assignments related to patient services.
2026-07-08T00:00:00Z

Trading Services Specialist

Philadelphia, PA
onsite
Permanent / Full Time
75000 - 80000 USD / Yearly
Robert Half is looking for a detail-oriented Trading Services Specialist to support investment trading activity and help maintain precise execution across client portfolios at our client's site in the Greater Philadelphia area. This Trading Services Specialist position works closely with portfolio management, investment committee, operations, and compliance teams to coordinate transactions, monitor trade quality, and strengthen daily trading processes. The ideal candidate brings investment management experience, sound analytical judgment, and a disciplined approach to handling portfolio and transaction data. Responsibilities:<ul><li>Coordinate daily trading and transaction activity across client accounts to help ensure orders are processed accurately and on time.</li><li>Review executed trades and related records to identify discrepancies, reduce operational risk, and help prevent avoidable trade issues.</li><li>Monitor rebalancing activity to confirm trading is completed efficiently and aligned with portfolio objectives.</li><li>Provide trade blotter details, holdings data, and transaction information to operations and compliance teams as needed for oversight and review.</li><li>Maintain accurate portfolio and transaction records to support reporting, reconciliation, and internal controls.</li><li>Assist with analysis of investment account activity, portfolio changes, and trading outcomes to improve execution quality.</li><li>Collaborate with internal stakeholders to support a well-organized trading environment and timely resolution of account or transaction-related questions.</li></ul>
2026-07-06T00:00:00Z

Communication Specialist

Boyertown, PA
onsite
Permanent / Full Time
0 - 0 USD / Yearly
We are looking for a dynamic Communication Specialist to join a fast-growing manufacturing and consumer brand in Pottstown, Pennsylvania. This role is ideal for someone who thrives in a performance-driven environment and enjoys blending creative brand execution with strategic customer engagement. You will take ownership of customer communications, experiential marketing initiatives, and branded merchandise development while leveraging data-driven insights and innovative ideas. Responsibilities:• Develop and implement segmentation strategies to enhance customer engagement, targeting, and conversion rates.• Design, optimize, and manage automated workflows, campaigns, and triggers to improve lifecycle marketing.• Analyze marketing performance metrics and refine strategies based on actionable data insights.• Assist in creating and executing trade show booths, branded displays, and promotional trailers.• Coordinate logistics for events, ensuring seamless setup and consistent brand representation.• Represent the brand at industry events, trade shows, and activations to strengthen its presence.• Design and oversee the production of branded merchandise, aligning it with the brand identity.• Manage sourcing, sampling, and production processes for apparel and promotional goods.• Collaborate with internal teams to plan merchandise launches and promotional campaigns.• Ensure all brand touchpoints maintain a premium and performance-focused aesthetic.
2026-06-12T00:00:00Z

Purchasing Specialist

Newark, DE
onsite
Permanent / Full Time
70000 - 100000 USD / Yearly
Client within the construction industry seeks a Purchasing Specialist to join our team. In this Purchasing Specialist role, you will play a key part in ensuring the efficient procurement of materials and supplies needed for various projects. This position requires a proactive approach to vendor management, cost control, and inventory coordination to meet project deadlines effectively. Responsibilities:<ul><li>Evaluate vendor proposals to secure competitive pricing, maintain quality standards, and ensure timely delivery.</li><li>Negotiate contracts, pricing, and terms with suppliers to achieve cost efficiencies while fostering strong vendor relationships.</li><li>Generate purchase orders and oversee order tracking to guarantee accurate and timely delivery to job sites.</li><li>Collaborate with project managers, warehouse personnel, and field teams to anticipate material needs and avoid delays.</li><li>Monitor inventory levels and support warehouse operations to prevent shortages and excess stock.</li><li>Maintain precise purchasing records and documentation within company systems.</li><li>Identify alternative suppliers and cost-effective material options to support budget goals.</li><li>Ensure adherence to company policies, safety regulations, and contractual obligations.</li></ul>
2026-06-23T00:00:00Z

Members Services Analyst

Philadelphia, PA
onsite
Permanent / Full Time
90000 - 110000 USD / Yearly
We are looking for a Members Services Analyst to support member-facing initiatives that strengthen healthcare collaboration in Philadelphia, Pennsylvania. This role blends project coordination, business analysis, and relationship management to help participating organizations adopt services, improve data exchange, and realize operational value. The ideal candidate is comfortable working across technical and non-technical teams, monitoring project progress, and translating business needs into practical solutions. Success in this position requires strong communication, analytical thinking, and the ability to manage multiple priorities in a healthcare-focused environment. Responsibilities: • Direct cross-functional initiatives tied to organizational priorities, establishing clear schedules, deliverables, and resource plans to keep work moving forward. • Monitor timelines, dependencies, budget considerations, and potential obstacles, then communicate progress and emerging concerns to stakeholders and leadership. • Guide changes to project scope by assessing business impact and coordinating appropriate approvals, documentation, and follow-up actions. • Build and sustain productive relationships with member organizations across the healthcare landscape, serving as a trusted point of contact for ongoing needs and opportunities. • Support the enrollment and onboarding of new member organizations by coordinating implementation steps, training activities, and early-stage engagement efforts. • Lead recurring discussions with participating organizations to review adoption, service usage, project updates, and possibilities for expanded participation. • Coordinate onboarding and activation of healthcare data connections, including HL7-based interfaces and related interoperability requirements. • Partner with provider organizations to address regulatory and data-sharing expectations while supporting post-launch activities such as service enhancements, migrations, and issue resolution. • Review data quality, testing materials, and technical documentation to improve consistency, support implementation accuracy, and strengthen member experience. • Evaluate utilization and operational trends to identify opportunities for process improvement, stronger adoption, and enhanced member value, while maintaining engagement resources and supporting account activity tracking in Salesforce.
2026-07-09T00:00:00Z