<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p>Do you have exceptional communication skills, a passion for helping others, and a knack for solving problems? Robert Half is seeking a Customer Service Representative to join a local and growing organization! We're looking for an enthusiastic and detail-oriented individual to provide top-notch support to our clients and customers, ensuring satisfaction and fostering positive relations.</p><p><br></p><p><strong>About the Role:</strong></p><p>As a skilled Customer Service Representative, you will be the first point of contact for customers, helping resolve inquiries and ensuring an outstanding customer experience. You will:</p><ul><li>Efficiently answer, manage, and document customer inquiries through phone, email, and/or chat platforms.</li><li>Resolve customer issues by identifying solutions and taking ownership of cases from start to finish.</li><li>Maintain up-to-date knowledge of company products and services to provide accurate information and assistance.</li><li>Proactively identify challenges and escalate any complex issues, collaborating with appropriate teams to provide timely resolutions.</li><li>Provide constructive feedback to improve operations and enhance customer support processes.</li></ul><p><br></p>
<p>We are looking for a dedicated Administrative / Customer Service Representative to join our team in the Mechanicsburg area. In this role, you will be responsible for providing exceptional support to customers and assisting the sales department with various administrative tasks. This position requires a motivated and detail-oriented individual who excels in communication and thrives in a dynamic work environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to customer inquiries.</p><p>• Prepare accurate quotations and process sales orders, purchase orders, and invoices efficiently.</p><p>• Coordinate with suppliers and manufacturers to obtain product details, pricing, and availability.</p><p>• Maintain and update customer records to ensure accurate documentation and seamless follow-up.</p><p>• Perform order entry.</p><p>• Collaborate with manufacturers to expedite orders and meet customer deadlines.</p><p>• Support the sales team by tracking orders, managing delivery schedules, and addressing customer requests.</p><p>• Provide technical support, product recommendations, and detailed information to customers.</p><p>• Handle additional administrative tasks to support both sales and service departments.</p>
<p>We're hiring a detail-oriented <strong>Customer Service Representative</strong> to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
We are looking for a dedicated Technical Support Specialist to join our team in Conshohocken, Pennsylvania. This Contract to permanent position involves supporting a range of IT systems and resources, including laptops, office technology, cloud platforms, and security tools. The ideal candidate will excel in troubleshooting technical issues, managing service tickets, and ensuring smooth operations for both on-site and remote employees.<br><br>Responsibilities:<br>• Provide timely and detail-oriented responses to technical inquiries and requests through platforms such as Jira and Zendesk.<br>• Coordinate and execute IT setup for new team members, including configuring laptops and other equipment.<br>• Troubleshoot and resolve issues related to laptops, monitors, printers, and other office technology, escalating complex cases as needed.<br>• Manage and prioritize service tickets effectively using tools like Zendesk and Jira.<br>• Support meetings and remote collaboration by configuring tools such as Zoom and Microsoft Teams.<br>• Maintain a consistent on-site presence, adhering to assigned schedules and shift expectations.<br>• Participate in technical projects, ensuring alignment of resources and objectives.<br>• Be available for overtime during weekdays and weekends to address critical business needs.<br>• Ensure adherence to IT security protocols and contribute to the maintenance of cloud systems.<br>• Perform additional duties as required to support operational goals.
<p>We’re looking for a proactive and detail-oriented <strong>Sales Support Specialist</strong> to join a high-performing team in a stable and well-established company. This is a fully onsite role, ideal for someone who thrives in a fast-paced environment and enjoys working behind the scenes to help drive business success.</p><p><br></p><p><strong>What You’ll Do:</strong></p><p>Provide administrative and operational support to the sales team to help streamline client engagement </p><p>Prepare and process documentation, reports, and proposals</p><p>Coordinate with internal departments to ensure timely fulfillment of orders and services</p><p>Assist with scheduling meetings, follow-ups, and internal communications</p><p>Support data entry and basic reporting needs for sales tracking and forecasting</p><p><br></p>
<p>We are looking for a dedicated Collections Specialist to join a team in Wilmington, Delaware, on a contract with potential for a long-term role. The ideal candidate will have a strong background in collections and customer service, particularly in a high-volume call center environment. This role requires someone who can effectively manage billing and collection processes while maintaining positive client relationships.</p><p><br></p><p>Responsibilities:</p><p>• Manage a portfolio of accounts to ensure timely collection of payments and resolution of outstanding balances.</p><p>• Communicate with customers via phone and email to address payment inquiries and resolve disputes.</p><p>• Analyze account discrepancies and collaborate with internal teams to ensure accurate billing.</p><p>• Maintain detailed records of all customer interactions and payment activities.</p><p>• Utilize Microsoft Excel to track and report on collection activities and account statuses.</p><p>• Follow established processes to meet collection goals and reduce delinquency rates.</p><p>• Provide exceptional customer service while handling sensitive financial information.</p><p>• Identify and escalate complex issues to the appropriate departments for resolution.</p><p>• Monitor and update account information to ensure accuracy and compliance with company policies.</p>
<p>Emerging services company seeks an Order Management Specialist with client facing experience. As the Order Management Specialist, you will create customer accounts, input orders, and provide order confirmations including the estimated time of shipment. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday:</p><ul><li>Set up new customer accounts within SAP.</li><li>Input and manage both new and existing orders in SAP.</li><li>Acknowledge receipt of purchase orders (POs) and provide order confirmations within 48 hours.</li><li>Collaborate with the purchasing team and utilize SAP functionality to identify product-specific lead times.</li><li>Communicate estimated shipping dates and send order confirmations to customers.</li><li>Prepare and issue Proforma Invoices for customers.</li><li>Check stock availability and communicate lead times as needed.</li><li>Cross-check part numbers to ensure accuracy on customer purchase orders.</li><li>Verify and confirm correct pricing details on customer purchase orders.</li></ul>
<p>We are seeking a talented and motivated <strong>Sales Support Administrator</strong> to join our team. In this role, you will work closely with clients and internal departments to ensure the smooth operation of sales processes and customer relationships. If you thrive in a collaborative and fast-paced environment, have excellent communication skills, and excel at problem-solving, this opportunity might be perfect for you!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle incoming customer inquiries via phone with prompt and professional responses.</li><li>Accurately input sales orders and invoices into QuickBooks software.</li><li>Coordinate and follow up on outstanding invoices to ensure timely payment by collaborating with customers and internal teams such as sales, accounting, and manufacturing.</li><li>Maintain and update customer information using Salesforce.com, leveraging the platform to enhance client relationships and add value.</li><li>Utilize Salesforce.com and other marketing tools to play a vital role in lead generation and opportunity follow-ups.</li><li>Build trust and maintain strong relationships with customers by delivering efficient and effective communication across all organizational levels.</li><li>Foster positive and collaborative relationships within the company’s team to ensure smooth workflow.</li><li>Contribute to setting individual and team performance goals and actively work towards achieving them.</li><li>Adhere to company communication policies and procedures to ensure consistency in interactions.</li></ul><p><br></p>
<p>Are you a people person who thrives in a fast-paced environment? Do you love solving problems and delivering top-notch customer service? Join our growing team in <strong>Camp Hill</strong>, where every call is an opportunity to make someone’s day a little better!</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Engage with customers over the phone, email, and chat — providing excellent service with a smile (even when they can’t see it!)</li><li>Handle inquiries, troubleshoot issues, and provide accurate information about products and services</li><li>Document customer interactions efficiently and accurately in our system</li><li>Collaborate with teammates and supervisors to continuously improve the customer experience</li><li>Meet or exceed performance goals in quality, productivity, and customer satisfaction</li></ul><p><br></p>
<p>Robert Half has partnered with a thriving global company on their search for an experienced Credit Specialist. We are looking for a candidate who can identify and monitor overdue payments, report collection activity, arrange debt payoffs, and resolve billing and customer credit issues. This Credit Specialist will also process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>Primary Duties</p><p>• Create and maintain credit history records</p><p>• Assist with administrative activities</p><p>• Document daily collection activity</p><p>• Assist with ACH transactions</p><p>• Complete collection effort calls</p><p>• Daily Cash Applications</p><p>• Access and analyze credit worthiness</p><p>• Identify delinquent accounts</p><p>• Perform payment reconciliations</p><p>• Assist customer service department</p><p>• Prepare monthly customer statements</p><p>• Develop and schedule payment plans</p>
<p>Robert Half has partnered with a thriving manufacturing company on their search for an experienced Credit & Collections Specialist. The responsibilities for this role will consist of: evaluating credit applications, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit & Collections Specialist will process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>Primary Duties</p><p>· Create and maintain credit history records</p><p>· Set up new client accounts</p><p>· Document daily collection activity</p><p>· Complete collection effort calls</p><p>· Reviewing and approving credit holds</p><p>· Generate legal collections documents</p><p>· Spreadsheet Maintenance</p><p>· Perform payment reconciliations</p><p>· Assist customer service department</p><p>· Develop and schedule payment plans</p>
<p>We are hiring a <strong>Benefits Specialist</strong> to join our client’s HR team in Harrisburg, PA. This role is key to ensuring employees have access to high-quality benefits while maintaining compliance with all relevant regulations. The successful candidate will manage benefit programs, assist employees with inquiries, coordinate with vendors, and support open enrollment processes. The Benefits Specialist is responsible for administering and managing employee benefits programs, including health insurance, retirement plans, and paid time off. This role involves assisting employees with benefit inquiries, ensuring compliance with relevant laws and company policies, and acting as a liaison between employees and insurance providers.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Oversee the enrollment, modification, and termination of employee benefits, ensuring timely and accurate processing.</li><li>Provide guidance to employees on benefits options, eligibility, and claims processes.</li><li>Ensure all benefits programs comply with federal, state, and local regulations.</li><li>Collaborate with insurance carriers and third-party administrators to resolve issues and improve service delivery.</li><li>Maintain accurate records of benefits transactions and prepare reports as needed.</li><li>Assist in the planning and execution of annual open enrollment periods.</li></ul><p><br></p>
<p>We are looking for a personable and organized Front Desk Coordinator to join our team on a contract basis located in the Greater Philadelphia Region. In this role, you will be the first point of contact for visitors and team members, ensuring a welcoming and detail-oriented office environment. This Front Desk Coordinator position offers an excellent opportunity to contribute to the smooth daily operations of our organization.</p><p><br></p><p>What you get to do every single day:</p><p>• Welcome and assist visitors and staff with courtesy and efficiency.</p><p>• Handle incoming and outgoing mail, as well as organize and distribute packages efficiently.</p><p>• Monitor office supplies and replenish inventory to maintain seamless daily operations.</p><p>• Provide administrative support, including scheduling, record maintenance, and document preparation.</p><p>• Ensure the front office area remains clean, organized, and aligned with the company's standards.</p><p>• Respond to phone calls using a multi-line system and direct inquiries appropriately.</p><p>• Assist with concierge services, addressing visitor and employee needs promptly.</p><p>• Collaborate with team members on special projects and tasks as required.</p>
<p>We have partnered with a thriving, manufacturer on their search for an organized Sales Support Coordinator with strong administrative skills. As the Sales Support Coordinator, you will handle tasks such as: preparing reports, assisting the sales team on leads, researching product pricing, handling administrative duties, preparing sales presentations/proposals/contracts, coordinating the ordering process workflow, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Provide administrative support to sales team</p><p>· Fulfill customer inquiries</p><p>· Serve as liaison between sales team, clients, and internal departments</p><p>· Manage and update customer accounts and CRM systems</p><p>· Resolve pricing issues/errors</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Track sales leads, monitor progress, and ensure follow-up</p><p>· Provide customer quotes and pricing</p><p>· Troubleshoot data performance inquiries</p>
<p>We are looking for an organized and personable Front Desk Coordinator to join a Charter school located in the Greater Philadelphia Region on a contract basis for 3-4 months. In this role, you will be the first point of contact for visitors while also supporting the administrative needs of the office. This Front Desk Coordinator position requires excellent communication skills, efficiency with technology, and a proactive approach to managing daily tasks.</p><p><br></p><p>What you get to do every single day:</p><p>• Record and maintain accurate documentation for late notes and early dismissals.</p><p>• Serve as a liaison between families, guardians, teachers, and staff to ensure smooth communication.</p><p>• Perform data entry tasks and maintain spreadsheets with precision and attention to detail.</p><p>• Coordinate and schedule meetings for the Dean, Principal, Assistant Principal, and other key staff members.</p><p>• Handle filing, scanning, copying, printing, and other clerical duties to support the office.</p><p>• Manage the distribution and organization of incoming and outgoing mail.</p><p>• Provide reception and concierge services to ensure visitors and callers receive prompt assistance.</p><p>• Operate multi-line phone systems effectively to answer and direct inbound calls.</p>
<p>We are seeking a detail-oriented <strong>Billing Specialist</strong> to join our team on a long-term contract basis in <strong>Reading, Pennsylvania</strong>. In this role, you will play a vital part in ensuring accurate invoicing, payment processing, and recordkeeping for our organization. This position is ideal for individuals who excel in problem-solving, communication, and working with financial systems.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Prepare and issue invoices, receipts, statements, and other financial documents for customers and clients.</li><li>Maintain and update customer records with accurate billing information.</li><li>Process payments, returns, and credits to ensure timely transactions.</li><li>Investigate and resolve billing discrepancies while addressing customer inquiries.</li><li>Conduct account reconciliations, track outstanding payments, and follow up with clients as needed.</li><li>Generate detailed financial and operational reports to support business decisions.</li><li>Collaborate with collections, customer service, and sales teams to address and resolve billing issues.</li></ul><p>If interested, please reach out to Marcella marcella.pachuilo@roberthalf com</p>
<p>We have partnered with a global leader on their search for an organized Sales Support Administrator with strong administrative skills. As the Sales Support Administrator, you will handle tasks such as: preparing reports, assisting the sales team on leads, researching product pricing, handling administrative duties, preparing sales presentations/proposals/contracts, coordinating the ordering process workflow, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate the onboarding process for new sales team members, ensuring they are equipped with necessary resources.</p><p>• Oversee the administration of the U.S. fleet program, including maintaining accurate records and compliance.</p><p>• Update and manage territory assignments and employee data to support sales operations.</p><p>• Collaborate with the events team to coordinate attendee lists and deliverables for various events.</p><p>• Handle multiple projects and tasks simultaneously, ensuring timely completion and quality results.</p><p>• Develop a comprehensive understanding of team priorities and ongoing projects to provide effective support.</p><p>• Perform general administrative duties, including data entry and document management, as required.</p><p>• Process invoices and manage accounts payable and receivable in alignment with company procedures.</p>
<p>We are seeking a detail-oriented Accounts Payable Clerk with<strong> SAP experience</strong> to join our client's team in Morgantown, Pennsylvania. This is a contract-to-permanent position offering an excellent opportunity for someone with strong accounts payable and organizational skills.</p><p><br></p><p><strong>Schedule:</strong> Full-time, Monday-Friday, onsite.</p><p><strong>Pay Rate: </strong>$20.00-25.00 depending upon experience </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Process employee expense reports using reporting software, providing support when needed.</li><li>Conduct account reconciliations for accuracy and completeness.</li><li>Perform full-cycle accounts payable activities, including intercompany transactions and year-end preparation using SAP systems.</li><li>Handle vendor setup tasks, including maintaining W-9 forms, and support month-end closing processes.</li><li>Organize and maintain financial documents digitally for easy access and retrieval.</li><li>Review, match, and post invoices accurately into the system.</li><li>Manage financial data by sorting and organizing for streamlined workflows</li></ul>
<p>As a Sales Operations Specialist, you will play a key role in supporting a local and growing sales teams by improving processes, analyzing data, and maintaining systems to ensure seamless operations. This is an excellent opportunity for someone passionate about sales strategy, operations, and workflow optimization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Sales Process Optimization:</strong> Develop and implement strategies to improve sales workflows and ensure operational efficiency.</li><li><strong>Data Management:</strong> Maintain accurate sales records and manage customer relationship systems (e.g., Salesforce.com) to track pipeline updates and goal progression.</li><li><strong>Reporting and Metrics:</strong> Prepare detailed reports analyzing sales performance metrics, hours billed, weekly sales revenue, and other scorecard metrics.</li><li><strong>Cross-Team Collaboration:</strong> Collaborate with sales leadership and team members to identify opportunities for process improvements and resolve challenges effectively.</li><li><strong>Forecasting Support:</strong> Assist in sales forecasting and pipeline management while ensuring alignment with organizational goals.</li><li><strong>Training and Guidance:</strong> Provide onboarding support and ongoing training for team members on systems and sales processes.</li></ul><p><br></p>
<p>Growing, Wilmington Delaware client seeks a thorough Collections Specialist. In this role you will handle customer payment discrepancies, accounts receivable identify outstanding debts, place collection calls, track customer credit worthiness, analyze and review customer invoices, and prepare repayment schedules. The successful Collections Specialist will also manage credit risk, maintain customer accounts, and assist with billing. If you are looking for a promising collections role with longevity, this may be for you!</p><p><br></p><p>What you get to do daily</p><p>· Manage credit and collection functions</p><p>· Prepare customer invoices electronically</p><p>· Monitor aging AR balances</p><p>· Analyze, and review customer credit worthiness</p><p>· Identify delinquent accounts</p><p>· Ensure proper documents and agreements are on file</p><p>· Perform payment reconciliations</p><p>· Investigate and resolve discrepancies</p><p>· Develop and schedule payment plans</p>
<p>Robert Half is seeking a Tax Specialist to support tax compliance for our dynamic client located in Philadelphia. In this Tax Specialist role, you will play a critical part in ensuring adherence to tax laws and regulations while contributing to the organization's financial integrity and value-driven services. As part of the tax team, you will manage various tax-related responsibilities, including preparing and filing tax returns, providing strategic tax advice to leadership, and overseeing tax audits.</p><p><br></p><p>Responsibilities:</p><ul><li>Utilizing technology in the accurate preparation and submission of quarterly and annual tax provisions</li><li>Advising leadership teams through proficient tax accounting knowledge</li><li>Analyzing complex transactions to secure appropriate tax treatment</li><li>Responding to tax audits, inquiries, and notices from tax authorities</li><li>Conducting technical tax research to stay up-to-date with changes in tax laws and regulations</li><li>Preparing and understanding local Transfer Pricing reports for the US and Canada</li><li>Maintaining documentation and supporting records related to tax filings, provisions, and other tax-related activities</li><li>Using Microsoft Excel, Ad Hoc Reporting, Corporate Income Tax, Corporate Tax Compliance, ASC 740, Alteryx, Microsoft Power BI, and Tax Accounting for various tasks and responsibilities</li></ul><p><br></p>
<p>We are looking for an experienced Accounts Payable Specialist to join our client's team in Bucks County, Pennsylvania. In this role, you will play a vital part in ensuring accurate and efficient financial operations, particularly in managing payments and vendor relations. This is an excellent opportunity to contribute your expertise to a collaborative and mission-driven environment.</p><p><br></p><p>Responsibilities:</p><p>• Process large volumes of vendor invoices with accuracy and adherence to company policies.</p><p>• Manage credit card expense reports using automated systems, ensuring compliance with organizational guidelines.</p><p>• Reconcile accounts payable ledgers and resolve discrepancies in payable liabilities.</p><p>• Conduct payment runs, including checks and wire transfers, while maintaining proper documentation.</p><p>• Maintain comprehensive vendor records, including setting up new vendors and ensuring W-9 compliance.</p><p>• Prepare and generate accounts payable reports to support month-end closing procedures.</p><p>• Collaborate with the finance team to ensure accuracy in all accounts payable transactions.</p><p>• Provide necessary documentation and explanations during financial audits.</p><p>• Identify opportunities for process improvements and implement solutions to streamline accounts payable operations.</p><p>• Ensure compliance with internal controls and prepare Form 1099 for reporting purposes.</p>
<p>Robert Half has partnered with a client within the Real Estate industry on their search for an Staff Accountant. This candidate must be highly skilled in accounts receivable and be able to provide general accounting support. The responsibilities for this Staff Accountant role consist of handling general accounting operations such as: assisting with accounts receivable/collections activities, processing vendor invoices, preparing monthly statements and billbacks, reviewing tax fees, assisting with account reconciliations, preparing journal entries, assisting with payroll entries, and participating in the development and tracking of budgets. The ideal candidate for this role should have great problem-solving skills, highly organized, excellent time-management and strong budgeting/forecasting abilities that will ensure revenue generation.</p><p><br></p><p>Everyday Responsibilities</p><p>· Support daily accounting functions</p><p>· Post customer payments into QuickBooks</p><p>· Cash Management</p><p>· Prepare customer invoices</p><p>· Maintain and review business licensing as needed</p><p>· Accounts Receivable/Collections</p><p>· General ledger account reconciliation</p><p>· Draft Correspondence</p><p>· Ad hoc special projects as requested</p>
