7 Results for Customer Service Specialist Jobs in Reading, PA

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Customer Service Representative

Allentown, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
Robert Half is seeking a professional and customer-focused Customer Service Representative to support daily client interactions and deliver excellent service across phone, email, and digital channels. This role is ideal for someone who communicates clearly, solves problems efficiently, and can manage a high volume of inquiries while maintaining accuracy and professionalism. Key Responsibilities:<ul><li>Respond to customer inquiries by phone, email, and other communication channels.</li><li>Resolve customer issues, complaints, and service requests in a timely and professional manner.</li><li>Maintain accurate customer records and update information in CRM or internal systems.</li><li>Process orders, requests, returns, and other service-related transactions.</li><li>Escalate complex issues to the appropriate team when needed.</li><li>Collaborate with internal departments to ensure timely resolution of customer needs.</li><li>Track recurring service issues and share insights to help improve customer experience and workflow efficiency.</li><li>Support high-volume service needs while maintaining attention to detail and service quality. </li></ul>
2026-10-02T00:00:00Z

Customer Service Representative

Reading, PA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a Customer Service Representative to support repair coordination activities for fleet units. This contract opportunity with potential for a permanent role is ideal for someone who can balance vendor communication, scheduling, and accurate record management in a fast-paced environment. The person in this role will help keep repair activity moving efficiently by monitoring service progress, updating records, and working across several business systems throughout the day. Responsibilities:• Coordinate transportation arrangements for units moving to and from external repair providers.• Communicate regularly with vendors and internal branch or office teams regarding unit location, maintenance activity, and repair progress.• Track repair timelines closely and follow up promptly on status updates, delays, and approval needs.• Escalate outstanding repair issues when necessary to help prevent service interruptions and support timely resolution.• Maintain accurate documentation for maintenance events, repair updates, and current unit status in company systems.• Enter and update information across multiple platforms while managing ongoing communication with vendors and internal stakeholders.• Use tools such as AS/400, ServiceNet, Microsoft Excel, and Microsoft Access to support daily coordination and reporting tasks.• Provide organized administrative support that helps ensure repair records, schedules, and communications remain current and complete.
2026-10-07T00:00:00Z

Customer Service Representative

Wilmington, DE
onsite
Temporary / Contract
19 - 22 USD / Hourly
Job Summary We are seeking a professional, dependable, and customer-focused Customer Service Representative to join our call center team in Wilmington, Delaware. This is a fully onsite role requiring attendance 5 days per week. The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle a high volume of inbound and outbound calls while providing excellent service to customers. Key Responsibilities<ul><li>Handle a high volume of inbound and outbound customer calls in a professional and courteous manner.</li><li>Respond to customer inquiries regarding products, services, account information, billing, or general support needs.</li><li>Resolve customer issues efficiently and accurately while maintaining a high level of customer satisfaction.</li><li>Document customer interactions, concerns, and resolutions in the appropriate systems.</li><li>Escalate complex issues to supervisors or other departments as needed.</li><li>Follow call center procedures, scripts, and quality standards.</li><li>Meet performance goals related to call volume, response time, accuracy, and customer service.</li><li>Assist with follow-up calls, emails, or other communications as required.</li><li>Maintain up-to-date knowledge of company products, services, and policies.</li><li>Collaborate with team members and leadership to support overall service goals.</li></ul>
2026-10-07T00:00:00Z

Customer Success Specialist

Wilmington, DE
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Customer Success Specialist/Claims Processor to support individuals with questions related to unclaimed property claims. This contract opportunity with permanent potential is ideal for someone who is comfortable managing a high volume of inbound calls, guiding customers through claim-related questions, and completing accurate follow-up work in a fast-paced environment. The person in this role will combine strong service skills with careful documentation and sound judgment to help ensure each claim is handled thoroughly and professionally. Responsibilities:• Respond to inbound customer inquiries regarding unclaimed property claims with professionalism, patience, and clarity.• Provide updates on claim progress and explain what records or supporting materials are needed to move a claim forward.• Guide customers through the claim submission process, including assistance with using the online portal and resolving basic navigation issues.• Locate existing records and set up new claims within the company database while maintaining complete and accurate information.• Enter, review, and validate claim data according to established procedures and quality expectations.• Examine submitted documentation to help determine ownership and identify the appropriate next steps for claim processing.• Record detailed summaries of customer interactions and claim activity so files remain current and well documented.• Recognize inconsistencies, recurring concerns, or unusual issues and elevate them to management or the appropriate team when necessary.• Support additional administrative assignments and special projects as business needs require.
2026-09-18T00:00:00Z

Call Center Specialist

Malvern, PA
onsite
Temporary / Contract
23 - 23 USD / Hourly
We are looking for an Order Fulfillment Representative to join a busy onsite team in Malvern, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys delivering responsive customer support while handling order-related tasks with precision. In this role, you will work directly with customers to confirm details, prepare accurate documentation, and help maintain dependable records in a fast-moving environment. Responsibilities:• Manage incoming customer requests related to orders and pricing, ensuring each transaction is entered correctly and completed on time.• Speak with customers to clarify purchase details, resolve missing information, and confirm order accuracy before processing.• Prepare and update quotes based on customer needs while maintaining clear and attentive communication throughout the process.• Enter, review, and maintain customer account information to support accurate records and efficient service.• Provide day-to-day assistance in a high-volume support setting, balancing speed with attention to detail.• Use office applications and internal customer service tools to document activity, track requests, and support workflow needs.
2026-10-09T00:00:00Z

Call Center Specialist

Blue Bell, PA
onsite
Temporary to Hire
17 - 17 USD / Hourly
We are looking for a compassionate and dependable 2nd Shift Call Center Specialist to join a fully onsite team in Pennsylvania. This contract-to-permanent opportunity is ideal for someone who communicates clearly, handles sensitive conversations effectively, and enjoys helping people through important next steps. In this role, you will serve as an initial point of contact, collect key details accurately, and provide a positive experience for customers navigating life insurance-related inquiries. Hours: M-F 2:30pm -10pm (2nd shift), Sundays occasionally – 9am-2pm Responsibilities:• Handle a high volume of incoming and outgoing calls while maintaining a courteous, patient, and detail-oriented approach.• Speak with customers about life insurance-related matters, gather necessary information, and document details accurately in company systems.• Guide callers through the early stages of the process by answering questions and explaining next steps clearly.• Enter and update customer records with close attention to accuracy, completeness, and timeliness.• Provide empathetic support during sensitive conversations and respond appropriately to customer concerns.• Coordinate with internal teams to ensure each inquiry is routed correctly and progresses efficiently.• Maintain consistent attendance and schedule flexibility, including second-shift hours and occasional Sunday coverage.• Support day-to-day call center operations while meeting service expectations for responsiveness and quality.
2026-10-01T00:00:00Z

IT Application Support Specialist

Lyon Station, PA
onsite
Temporary to Hire
23 - 27 USD / Hourly
We are looking for an IT Application Support Specialist to provide dependable support for business applications and day-to-day technology needs in Pennsylvania. This contract position offers the potential for a permanent role and is ideal for someone who enjoys resolving technical issues, assisting users, and helping maintain stable system performance across a fast-paced environment. The person in this role will work closely with employees, technical teams, and business partners to address support requests, improve application usage, and contribute to ongoing operational success. Responsibilities: • Manage incoming support requests through the ticketing platform and prioritize issues based on business impact and urgency. • Investigate and resolve application and system problems ranging from routine questions to more complex user-reported incidents. • Carry out recurring processing activities for supported applications to help ensure smooth and accurate operations. • Administer user access, permissions, and report availability while maintaining appropriate security controls. • Maintain detailed ticket records, update user information, and document actions taken through final resolution and closure. • Communicate regularly with end users to provide status updates, answer questions, and confirm successful issue resolution. • Identify opportunities to strengthen service delivery and suggest practical updates to workflows or support procedures. • Partner with analysts, developers, and other IT teams on system integration efforts and additional technology-related initiatives as needed.
2026-09-15T00:00:00Z

7 results for Customer Service Specialist in Reading, PA