<p>The Marketing Automation Manager is responsible for developing, managing, and optimizing marketing automation programs that support lead generation, customer engagement, and revenue growth. This role partners closely with marketing, sales, and other cross-functional teams to build effective campaigns, improve marketing processes, and leverage data to drive performance.</p><p>Key Responsibilities</p><ul><li>Develop and manage automated marketing campaigns, workflows, and lead-nurturing programs.</li><li>Build and maintain email campaigns, customer journeys, segmentation, and personalization strategies.</li><li>Manage marketing automation platforms and ensure data, integrations, and workflows function effectively.</li><li>Partner with Marketing and Sales teams to support lead generation, lead scoring, qualification, and lifecycle management.</li><li>Monitor campaign performance and provide reporting and insights on key metrics such as engagement, conversion, pipeline, and ROI.</li><li>Conduct testing and optimization of emails, workflows, landing pages, forms, and other campaign elements.</li><li>Maintain data quality, audience segmentation, and marketing database processes.</li><li>Collaborate with content, creative, digital, and analytics teams to execute integrated campaigns.</li><li>Identify opportunities to improve marketing processes through automation, personalization, and technology.</li><li>Stay current on marketing automation trends, best practices, and emerging technologies.</li></ul>
We are looking for a Help Desk/Desktop Support Analyst to join a contract team supporting customers. In this role, you will serve as an early point of contact for technical issues, helping users resolve problems related to Windows-based systems, peripherals, point-of-sale equipment, and related support tools. This opportunity is well suited for someone who communicates clearly, stays organized in a ticket-driven environment, and enjoys delivering dependable customer service in a fast-paced support setting.<br><br>Responsibilities:<br>• Respond to incoming support requests from customers and provide timely assistance by phone, remote tools, and ticketing systems.<br>• Document new incidents thoroughly, update existing cases with clear notes, and maintain accurate records throughout the support process.<br>• Troubleshoot issues involving Windows 10 devices, desktop applications, scanners, registers, and other end-user hardware or software.<br>• Prioritize and triage service desk requests based on urgency, business impact, and established support procedures.<br>• Guide users through problem resolution steps while setting clear expectations and delivering a consistent customer experience.<br>• Escalate more complex technical concerns when needed and collaborate with team members to drive issues toward resolution.<br>• Participate in onboarding and training activities to learn support workflows, product environments, and customer interaction standards.<br>• Support a high volume of front-line requests as the team addresses increased ticket demand and ongoing service needs.
<p>We are seeking a UX Designer to create intuitive, user-centered digital experiences across websites, applications, and other digital products. This role will collaborate with product, development, marketing, and other stakeholders to understand user needs and translate them into thoughtful, functional designs.</p><p><br></p><p>Responsibilities</p><ul><li>Conduct user research, interviews, and usability testing to understand user needs and behaviors.</li><li>Create user flows, wireframes, prototypes, and high-fidelity designs.</li><li>Design intuitive and accessible user experiences across digital platforms.</li><li>Collaborate with product managers, developers, marketers, and other stakeholders throughout the design process.</li><li>Translate business requirements and user insights into effective design solutions.</li><li>Conduct usability testing and incorporate feedback into designs.</li><li>Maintain and contribute to design systems and UX standards.</li><li>Present design concepts and recommendations to internal teams and stakeholders.</li><li>Ensure designs align with brand guidelines, accessibility standards, and best UX practices.</li><li>Stay current with UX trends, tools, and emerging technologies.</li></ul>
We are looking for a Systems Engineer III to support product issue management and backlog coordination for related product lines in Raleigh, North Carolina. This long-term position focuses on driving investigations, aligning cross-functional stakeholders, and helping teams meet program objectives for both existing products and new development efforts. The role works closely with partners across engineering, quality, regulatory, operations, medical affairs, sales, service, and marketing to clarify requirements, resolve product concerns, and maintain strong documentation practices.<br><br>Responsibilities:<br>• Lead structured reviews of reported product problems by partnering with technical experts to identify root cause and next steps.<br>• Evaluate each issue for business and product impact, including severity, affected users, connected systems, occurrence patterns, and impacted versions.<br>• Establish reliable reproduction methods for reported anomalies and capture any interim controls or workarounds already in use.<br>• Record the potential risk of unresolved issues and ensure gaps in risk documentation are directed to the appropriate owner for action.<br>• Oversee intake and triage of newly submitted issue records, closing duplicate entries with clear justification and advancing unique findings for deeper analysis.<br>• Produce accurate, audit-ready records that summarize investigation results, supporting evidence, decisions, and final disposition.<br>• Maintain complete and factual quality documentation in the designated tracking system, ensuring all required fields are addressed appropriately.<br>• Coordinate cross-functional timelines, follow up on commitments, and escalate concerns when delivery targets or budget expectations are at risk.<br>• Raise urgent product concerns for formal review when they affect safety-related requirements, risk controls, or approved label claims.
<p>We are seeking a creative and detail-oriented <strong>Visual Designer</strong> with a strong background in <strong>UI design, foundational UX experience, and eCommerce</strong>. This role will focus on creating visually engaging, user-friendly digital experiences that enhance customer engagement and drive conversions.</p><p>Key Responsibilities</p><ul><li>Design visually compelling website layouts, landing pages, and eCommerce experiences using <strong>Figma</strong>.</li><li>Create intuitive <strong>UI designs</strong>, wireframes, and interactive prototypes that enhance usability and customer experience.</li><li>Apply <strong>UX principles</strong> to improve user journeys, navigation, and overall website functionality.</li><li>Collaborate with marketing, eCommerce, and development teams to deliver cohesive digital experiences.</li><li>Optimize digital designs for responsive web and mobile experiences, focusing on engagement and conversion rates.</li><li>Maintain consistent branding and visual design standards across digital platforms.</li></ul><p><br></p><p><br></p>