We are looking for a dedicated Customer Service Representative to join our team in RTP, North Carolina. In this role, you will provide exceptional support to customers by addressing inquiries, managing orders, and ensuring a seamless experience. This is a long-term contract position offering the opportunity to contribute to a dynamic environment within the health and biotech industry.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries via phone, ensuring accurate and efficient communication.<br>• Process and manage order entries while maintaining attention to detail and accuracy.<br>• Provide attentive and courteous support to customers, resolving issues and addressing concerns effectively.<br>• Handle inbound and outbound calls, delivering timely assistance and solutions.<br>• Collaborate with team members to ensure customer satisfaction and meet service standards.<br>• Maintain comprehensive knowledge of products and services to address customer needs effectively.<br>• Document customer interactions and resolutions accurately for future reference.<br>• Identify opportunities for improving customer service processes and contribute to team success.<br>• Follow company protocols and guidelines to ensure compliance and high-quality service.<br>• Adapt to changing priorities and support additional tasks as needed.
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Cary, North Carolina. This Contract to permanent position offers an excellent opportunity to work in a fast-paced environment within the wholesale distribution industry. You will play a vital role in delivering exceptional service to customers while contributing to the success of our team.<br><br>Responsibilities:<br>• Provide outstanding customer service by addressing inquiries and resolving issues efficiently.<br>• Process and manage product orders with accuracy and attention to detail.<br>• Handle outbound and inbound calls to offer solutions and identify customer needs.<br>• Collaborate with team members to meet performance metrics and achieve sales goals.<br>• Utilize consultative selling techniques to recommend products and services to customers.<br>• Maintain thorough knowledge of company systems and processes to ensure seamless service delivery.<br>• Participate in paid training sessions to enhance skills and knowledge.<br>• Foster a detail-oriented and supportive work environment while adhering to business casual dress code.
