<p><strong>Customer Service Representative - Contract </strong></p><p><strong>Location: </strong>Remote (Central Time Zone) </p><p><strong>Duration: </strong>78 Weeks </p><p><strong>Pay: </strong>Available on W2 </p><p>We are seeking an experienced, detail-oriented Customer Service Representative to provide high-level support to internal teams and healthcare professionals. This role requires strong communication skills, a proactive mindset, and the ability to work independently in a remote environment. Candidates must be comfortable managing inquiries, resolving issues, and ensuring seamless service across multiple departments.</p><p><br></p><p>The Customer Service Representative will serve as a primary point of contact for sales teams, healthcare professionals, and internal departments. This role involves managing customer inquiries, resolving issues, documenting interactions, and ensuring timely communication to support business operations. The ideal candidate thrives in a fast-paced environment, demonstrates exceptional customer service skills, and can effectively collaborate across teams.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide responsive, professional customer support in an independent, remote work environment.</li><li>Serve as the customer-facing voice, delivering solutions to inquiries and issues with accuracy and clarity.</li><li>Provide proactive updates on order status to support timely processing and billing.</li><li>Assess incoming requests and determine when escalations are required based on urgency or complexity.</li><li>Manage and document customer complaints in the CRM system.</li><li>Coordinate with internal departments—including Sales, Customer Service, Distribution, and Accounts Receivable—to ensure exceptional service and adherence to quality standards.</li><li>Deliver phone support for inquiries from sales teams and healthcare professionals.</li><li>Respond promptly, courteously, and professionally to support positive business relationships.</li><li>Process all tasks according to established procedures, policies, and standard operating guidelines.</li><li>Share constructive feedback and suggestions for improving internal processes and customer support practices.</li><li>Maintain a positive, cooperative, and solutions-focused attitude.</li><li>Support the Sales Department by researching and responding to questions received via phone, email, or fax.</li><li>Compile and analyze customer data to prepare product or service-related reports.</li><li>Potentially serve as a specialized representative for CSR or POC functions.</li><li>Perform additional duties as assigned.</li></ul><p><br></p>
We are looking for a dedicated Collections Specialist to join our team in Burlington, North Carolina. This long-term contract position is ideal for professionals with a strong background in collections and financial processes, who are passionate about maintaining accurate accounts and resolving billing issues. You will play a key role in ensuring timely payments, managing claims, and contributing to the overall efficiency of our financial operations.<br><br>Responsibilities:<br>• Oversee and manage accounts receivable processes to ensure timely collection of outstanding payments.<br>• Handle inbound calls related to billing inquiries and provide clear, accurate responses.<br>• Administer claims and resolve discrepancies to maintain accurate account records.<br>• Utilize accounting software systems to track and update financial data.<br>• Implement effective collection strategies to recover overdue balances.<br>• Collaborate with internal teams to streamline billing functions and improve workflow.<br>• Maintain customer account data using CRM systems for efficient tracking and communication.<br>• Generate and analyze reports to monitor collection progress and identify areas for improvement.<br>• Ensure compliance with company policies and financial regulations in all collection activities.<br>• Provide exceptional customer service while addressing payment issues and maintaining positive relationships.
We are looking for an experienced Accounts Receivable Specialist to join our team in Clayton, North Carolina. This is a Contract to permanent position, offering an excellent opportunity for detail-oriented growth in the construction industry. The ideal candidate will play a key role in managing accounts receivable processes, including collections and billing, while supporting the company's expanding operations.<br><br>Responsibilities:<br>• Oversee accounts receivable activities, ensuring accurate and timely billing processes.<br>• Manage collections efforts, including follow-ups with clients to resolve outstanding balances.<br>• Handle billing for major accounts, including a significant client, which constitutes a large portion of the business.<br>• Collaborate with the controller to streamline billing operations and maintain accurate financial records.<br>• Assist in the cleanup of collections and address any discrepancies.<br>• Utilize QuickBooks and transition to Sage Intacct for accounting and billing functions.<br>• Work closely with private and university-related clients to ensure smooth billing practices.<br>• Maintain organized records of cash applications and account activity.<br>• Communicate effectively with team members and clients, demonstrating a detail-oriented approach and resilience.<br>• Monitor and report on accounts receivable metrics to support financial decision-making.
We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Raleigh, North Carolina. In this role, you will serve as the first point of contact for visitors and callers, ensuring a welcoming and efficient experience. Ideal candidates will have a strong ability to manage multi-line phone systems and thrive in a dynamic office environment.<br><br>Responsibilities:<br>• Greet visitors and provide assistance as the first point of contact for the office.<br>• Answer and manage a multi-line phone system, ensuring calls are directed appropriately.<br>• Handle inbound calls with courtesy and efficiency.<br>• Maintain a clean and organized reception area.<br>• Assist with administrative tasks as needed to support office operations.<br>• Provide accurate information to inquiries, whether in person or over the phone.<br>• Ensure smooth communication between departments by routing calls and messages effectively.<br>• Monitor and manage switchboard systems, handling up to 10 lines.<br>• Deliver exceptional customer service to enhance the overall visitor experience.
<p>Our client is seeking a new construction attorney with federal government contracting experience to join their inhouse legal team in Raleigh, North Carolina. In this role, you will provide expert legal guidance and ensure compliance with federal contracting, construction law, and risk management practices. This position requires a proactive individual capable of advising on complex legal matters while effectively collaborating with internal teams and external legal counsel.</p><p><br></p><p>• Review and analyze Owner and Subcontractor Agreements at different stages of projects, identifying potential risks and leveraging advanced contract review technologies.</p><p>• Negotiate contract terms with Owners and Subcontractors, ensuring alignment with company policies and risk management standards.</p><p>• Conduct research and provide guidance on administrative policies related to state and federal government contracting.</p><p>• Prepare and manage Owner Contracts and associated documents using specialized software.</p><p>• Evaluate and address non-standard contract modifications proposed by Subcontractors.</p><p>• Assist in coordinating insurance and surety requirements for company projects, including Builders’ Risk Insurance, Surety Bonds, Subcontractor Default Insurance, and Controlled Insurance Programs.</p><p>• Provide support in handling claims such as General Liability, Construction Defect, and Subcontractor Defaults.</p><p>• Collaborate effectively with external legal counsel to address legal issues and strategies.</p><p>• Contribute to various corporate legal matters, offering comprehensive legal support across departments.</p>
