We are looking for a dedicated Customer Service Representative to join our team in Cary, North Carolina. In this Contract-to-Permanent position, you will play a pivotal role in ensuring customer satisfaction through effective communication and problem-solving. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional service.<br><br>Responsibilities:<br>• Respond to inbound customer inquiries promptly and professionally, offering solutions and support.<br>• Process orders with precision and efficiency, ensuring accuracy in data entry.<br>• Handle both inbound and outbound calls to address customer needs and provide relevant information.<br>• Build strong relationships with customers through consultative communication and understanding their requirements.<br>• Collaborate with internal teams to resolve issues and improve overall customer experience.<br>• Maintain detailed and accurate records of customer interactions and transactions.<br>• Identify opportunities to upsell or cross-sell products and services based on customer needs.<br>• Meet or exceed performance metrics, including call response times and customer satisfaction ratings.<br>• Stay updated on company policies, product offerings, and industry trends to provide informed assistance.
We are looking for a dedicated Customer Service Representative to join our team in Durham, North Carolina. In this role, you will provide exceptional support to customers by efficiently managing high volumes of inbound calls and delivering accurate solutions. This is a long-term contract position ideal for professionals with call center experience who excel in communication and problem-solving.<br><br>Responsibilities:<br>• Handle high volumes of inbound customer calls with professionalism and efficiency.<br>• Provide accurate information and resolve customer inquiries in a timely manner.<br>• Maintain detailed records of customer interactions and ensure data entry is precise.<br>• Respond to customer emails and other correspondence with clarity and empathy.<br>• Schedule appointments and manage customer orders using provided systems.<br>• Utilize Microsoft Excel and Word for documentation and reporting purposes.<br>• Support both inbound and outbound communication efforts as needed.<br>• Collaborate with team members to ensure seamless customer service delivery.<br>• Adhere to company policies and protocols while meeting service quality standards.
We are looking for a dedicated Customer Service Representative to join our team in Graham, North Carolina. This long-term contract position offers an opportunity to provide exceptional support to customers in a fast-paced, high-volume environment. If you have strong communication skills and enjoy problem-solving, we encourage you to apply.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone, email, or other channels in a timely and detail-oriented manner.<br>• Handle a high volume of inbound calls, ensuring each customer’s needs are addressed effectively.<br>• Process and manage order entries with accuracy and attention to detail.<br>• Utilize basic office equipment and software to support daily operations.<br>• Resolve customer issues and complaints by identifying solutions and following through to completion.<br>• Maintain detailed records of customer interactions and transactions.<br>• Collaborate with team members to improve service delivery and customer satisfaction.<br>• Uphold company standards for quality and detail-oriented communication.<br>• Follow established procedures and guidelines to ensure compliance with company policies.<br>• Provide feedback to management on recurring issues and customer trends.
<p>Our client is seeking a new construction attorney with federal government contracting experience to join their inhouse legal team in Raleigh, North Carolina. In this role, you will provide expert legal guidance and ensure compliance with federal contracting, construction law, and risk management practices. This position requires a proactive individual capable of advising on complex legal matters while effectively collaborating with internal teams and external legal counsel.</p><p><br></p><p>• Review and analyze Owner and Subcontractor Agreements at different stages of projects, identifying potential risks and leveraging advanced contract review technologies.</p><p>• Negotiate contract terms with Owners and Subcontractors, ensuring alignment with company policies and risk management standards.</p><p>• Conduct research and provide guidance on administrative policies related to state and federal government contracting.</p><p>• Prepare and manage Owner Contracts and associated documents using specialized software.</p><p>• Evaluate and address non-standard contract modifications proposed by Subcontractors.</p><p>• Assist in coordinating insurance and surety requirements for company projects, including Builders’ Risk Insurance, Surety Bonds, Subcontractor Default Insurance, and Controlled Insurance Programs.</p><p>• Provide support in handling claims such as General Liability, Construction Defect, and Subcontractor Defaults.</p><p>• Collaborate effectively with external legal counsel to address legal issues and strategies.</p><p>• Contribute to various corporate legal matters, offering comprehensive legal support across departments.</p>
