2 results for Customer Service in Raleigh, NC

Clayton, NC
onsite
Temporary
17.4135 - 20.163 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Clayton, North Carolina. In this long-term contract role, you will play a vital part in assisting customers, managing inquiries, and ensuring satisfaction through attentive and efficient communication. If you thrive in a fast-paced environment and enjoy providing exceptional service, this position is a great fit for you. Responsibilities: • Handle inbound and outbound calls, addressing customer inquiries promptly and with attention to detail. • Provide accurate information about products and services to meet customer needs. • Process orders efficiently, ensuring all data entry tasks are completed with precision. • Resolve customer concerns or complaints by offering effective solutions. • Maintain a high level of customer satisfaction through friendly and proactive communication. • Collaborate with team members to improve processes and enhance service quality. • Document customer interactions and follow up on unresolved issues. • Stay informed about company policies and updates to provide accurate assistance. • Adhere to call center procedures and performance standards.
2026-03-17T00:00:00Z

Raleigh, NC
onsite
Contract / Temporary to Hire
22 - 24 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Raleigh, North Carolina. This role involves managing inbound calls and ensuring that each call is properly analyzed and routed to the appropriate division for further action. Responsibilities:• Handle a high volume of inbound calls, averaging 20-30 calls daily, and input detailed information into the system.• Assess incoming calls for validity and relevance, determining whether they require further investigation.• Direct calls to the appropriate divisions for follow-up, ensuring a seamless transfer process.• Archive closed cases into the case library for future reference and audits.• Collaborate with managers to review and finalize cases that do not require immediate action.• Analyze each call to identify potential fraud, abuse, or waste related to taxpayer funds.• Maintain professionalism and accuracy when handling sensitive information.• Support operational efficiency by adhering to established procedures and workflows.
2026-03-18T00:00:00Z