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1 result for Customer Service in Raleigh, NC

Durham, NC
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are looking for a Customer Success Specialist to support client interactions and deliver a responsive service experience in Research Triangle Park, North Carolina. This contract opportunity with permanent potential is ideal for someone who communicates clearly, resolves issues efficiently, and thrives in a fast-paced support setting. The role focuses on helping customers navigate service questions, troubleshoot connectivity concerns, and maintain positive ongoing relationships through phone and email support. Responsibilities: • Respond to customer inquiries through phone and email with professionalism, accuracy, and urgency. • Guide customers through account, service, or product-related questions while ensuring a positive experience. • Investigate and resolve connectivity-related concerns by identifying issues and providing practical next steps. • Manage multiple browser-based tools and systems efficiently to document interactions and access customer information. • Track customer concerns thoroughly and maintain clear, up-to-date records of all support activity. • Collaborate with internal teams when escalation is needed to ensure timely issue resolution. • Monitor recurring customer challenges and share feedback that may improve service delivery and satisfaction.
2026-08-21T00:00:00Z