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3 results for Customer Service in Raleigh, NC

Customer Service Representative

Clayton, NC
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support a busy customer contact environment in Clayton, North Carolina. This Long-term Contract position is ideal for someone who enjoys helping customers, managing order details accurately, and providing prompt service over the phone. The person in this role will handle a high volume of inbound interactions while also completing outbound follow-up as needed to resolve questions and keep requests moving efficiently. Responsibilities: • Respond to incoming customer calls with professionalism, accuracy, and a service-focused approach. • Enter customer orders and update account information carefully to maintain complete and reliable records. • Make outbound calls when follow-up is needed to confirm details, provide updates, or resolve open issues. • Address customer questions, concerns, and service requests in a clear and timely manner. • Document conversations and transaction details thoroughly within company systems. • Coordinate with internal teams to ensure customer requests are routed correctly and completed on time. • Monitor active orders and communicate status changes or next steps to customers as needed.
2026-08-04T00:00:00Z

Customer Service Representative

Durham, NC
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a team supporting customers in Durham, North Carolina. This Long-term Contract position is ideal for someone who thrives in a fast-paced call center setting and can deliver courteous, efficient service during periods of high call volume. The person in this role will manage customer inquiries across phone and email channels while maintaining accurate records and helping ensure a smooth service experience. Responsibilities: • Respond to a large volume of incoming customer calls with professionalism, accuracy, and a customer-focused approach. • Provide timely assistance by answering questions, resolving routine issues, and directing more complex concerns to the appropriate team. • Enter customer details, service updates, and order information into internal systems with a high level of accuracy. • Handle email correspondence and follow up with customers to confirm requests, clarify information, or provide status updates. • Support appointment scheduling and coordinate changes or confirmations based on customer needs. • Place outbound calls when needed to gather information, deliver updates, or complete service-related follow-up. • Use Microsoft Word and Excel to document activity, track information, and maintain organized records. • Contribute to daily service goals by balancing efficiency, attention to detail, and a positive customer experience.
2026-07-28T00:00:00Z

Customer Success Specialist

Raleigh, NC
onsite
Temporary to Hire
31.35 - 36.3 USD / Hourly
We are looking for a Customer Success Specialist to support customer programs and keep orders, production activity, and deliveries aligned with business commitments in Raleigh, North Carolina. This contract opportunity has the potential to become permanent and is ideal for someone who thrives in a fast-paced utilities and infrastructure environment and enjoys working across operations, logistics, and customer-facing teams. In this role, you will help ensure a smooth customer experience by tracking order execution, communicating updates, and coordinating solutions when issues arise. Responsibilities: • Oversee customer program activity by aligning order timelines with production capacity, inventory availability, and delivery schedules. • Review forecasts, purchase orders, shipment progress, and stock levels to help maintain reliable fulfillment and on-time performance. • Serve as a central point of contact for customers and internal teams by sharing status updates, managing expectations, and addressing service concerns. • Maintain accurate order, inventory, and delivery information within Microsoft Dynamics 365 and related business systems. • Work closely with manufacturing, supply chain, logistics, and operations partners to resolve exceptions and keep commitments on track. • Identify recurring service or process issues, recommend practical improvements, and support corrective actions that strengthen customer satisfaction. • Prepare operational reports, monitor performance indicators, and provide administrative coordination to support daily program execution.
2026-07-15T00:00:00Z