17 results for Customer Service in Raleigh, NC

Front Desk Coordinator We are offering a permanent employment opportunity for a Front Desk Coordinator to join our team in Durham, North Carolina. In the retail industry, the role of a Front Desk Coordinator is pivotal in maintaining seamless operations at our front desk. You will be tasked with answering calls, greeting guests, ensuring accurate data entry, and managing email communications. Responsibilities • Effectively answer and manage incoming calls • Greet guests with a detail oriented and friendly demeanor • Ensure accurate data input across various systems • Maintain clear and efficient email communication with customers and team members • Transfer calls to appropriate departments as required • Diligently take and relay messages to the concerned individuals • Provide exceptional service as the first point of contact at the front desk • Handle other receptionist duties as assigned.

Patient Care Coordinator We are seeking a Patient Care Coordinator based in Pinehurst, North Carolina. The Patient Care Coordinator role is pivotal in our healthcare industry setting, where you will be tasked with a variety of administrative and customer service duties. The Patient Care Coordinator includes registering patients, verifying insurance eligibility and patient demographics, and handling patient financial responsibilities. This position offers a contract-to-hire opportunity. Responsibilities:• Effectively register and pre-register patients for healthcare services• Conduct thorough verification of insurance eligibility, benefits, and authorizations• Maintain up-to-date and accurate patient demographics• Navigate billing inquiries and manage patient medical records• Provide exceptional customer service in all interactions with patients• Collect co-payments, co-insurance, and deductibles from patients• Adhere to hospital policies regarding patient rights and financial responsibilities

USA - Meeting Planner Meeting Planner Location: Raleigh, North Carolina (3 days onsite plus additional days as needed for customer visits)Work Schedule: 40 hours per week, with flexibility for early or late hours based on customer needsContract Length: 9 months, with potential for contract-to-hire Are you highly organized, customer-focused, and experienced in event planning? We’re seeking a Meeting Planner to manage and execute impactful customer engagements at an innovative environment. In this role, you’ll bring your exceptional coordination and collaboration skills to succeed in a fast-paced, dynamic environment.Key Responsibilities:<ul><li>Collaborate with internal stakeholders to create engaging agendas and customer experiences focused on products, solutions, and services.</li><li>Plan and coordinate onsite or virtual customer visits, ensuring all logistical needs—including agenda preparation, audiovisual equipment, and streaming platforms—are met.</li><li>Manage travel arrangements, including lodging, transportation, and meals for all customer visits.</li><li>Oversee customer meetings and troubleshoot any technical issues involving medical equipment, audiovisual communication tools, or streaming platforms.</li><li>Ensure compliance with policies and regulations, including Sunshine Act reporting, documentation, and expense management via Salesforce.com.</li><li>Maintain and coordinate repairs for medical and audiovisual equipment in the Customer Experience Center.</li><li>Order and manage supplies needed for conference rooms, customer care settings, and catering for customer visits.</li></ul>

Office Manager We are looking for a skilled Office Manager to oversee daily administrative and financial operations in a dynamic office environment. This position offers an opportunity to contribute to the smooth functioning of the organization while managing key accounting and office management tasks. This role is based in Garner, North Carolina. Responsibilities: • Manage day-to-day office operations, ensuring all administrative tasks are completed efficiently. • Oversee accounting functions, including accounts payable (AP) and accounts receivable (AR) processes. • Utilize and maintain accounting software systems to track financial transactions and generate reports. • Coordinate with payroll systems such as ADP to ensure timely and accurate payroll processing. • Handle inbound calls, addressing inquiries and providing excellent customer service. • Administer and optimize CRM tools to support client relationship management. • Implement and manage expense tracking systems like Concur to streamline reporting. • Ensure the proper use of dental-specific software, including Dentrix, for scheduling and billing purposes. • Monitor and maintain office supplies to support uninterrupted business operations. • Collaborate with team members to develop and improve operational workflows.

Contract Sales Coordinator (Auditor) Contract Sales Coordinator (Auditor)Shift: 1st shift with some flexibility in hours, Monday–FridayOnsite Work: 4–5 days per weekVisa Sponsorship: Not available currently or in the future for this position Robert Half is partnering with John Deere to fill the role of Contract Sales Coordinator (Auditor). This is a fantastic opportunity to bring your strong administrative and auditing background to a dynamic organization that values accuracy, professionalism, and customer service excellence. If you thrive in fast-paced environments, enjoy problem-solving, and are eager to learn new processes, this role is for you! What’s in it for you?<ul><li>Flexible Schedule: Hours can be adjusted to promote work-life balance while meeting business needs.</li><li>Professional Environment: Collaborate with a supportive and team-oriented organization.</li><li>Career Growth Potential: An initial one-year contract with potential for extension.</li><li>Skill Development: Gain valuable experience working across auditing, compliance, dealer/customer relations, and systems management.</li></ul>About the RoleAs a Contract Sales Coordinator (Auditor), you’ll play an essential role in verifying compliance, facilitating seamless transactions, and assisting both our dealer channel and field teams. Key responsibilities include:<ul><li>Auditing state customer purchase orders to ensure compliance with contracts, co-op programs, and company policies.</li><li>Processing sales transactions through John Deere systems to enable accurate dealer settlements and credits, as well as invoicing for end-use customers.</li><li>Providing support and problem resolution for the dealer channel and field teams, with interpretation of policy and programs.</li><li>Preparing audit packets, assisting with call center inquiries, and following up on pending deals.</li></ul>Schedule and Onboarding<ul><li>Interviews: Conducted via Microsoft Teams.</li><li>Start Date: Targeted for 5/26/25, however, interviewing now to provide for ample onboarding time. </li><li>Flexible Hours: Availability between 10 AM–5 PM (phone hours) is required for the majority of your schedule. Specifics can be discussed during the interview.</li></ul>Why Join Robert Half?Robert Half specializes in connecting exceptional candidates with high-quality roles that align with their expertise and career goals. This partnership opportunity with JD Cary provides a unique chance to gain valuable industry experience while working with a team that values collaboration, professionalism, and precision. If you’re proactive, detail-oriented, and ready to contribute to a growing team, we encourage you to apply! You can also reach our team directly at (563) 359-7535.

Medical Billing Specialist We are in search of a Medical Billing Specialist for our team in the healthcare sector, located in Fayetteville, North Carolina, United States. This role is pivotal in handling customer applications and maintaining accurate records. It offers a long term contract employment opportunity in a hospital setting, where you will be addressing customer inquiries and monitoring accounts. Responsibilities: • Accurately process applications related to customer credit in a timely manner• Manage and maintain precise records of customer credit• Proactively monitor customer accounts and execute relevant actions• Resolve any customer inquiries in a detail oriented and efficient manner• Provide necessary support in the medical billing process• Ensure all customer data is handled confidentially and in compliance with industry regulations• Collaborate with team members to enhance customer service delivery• Stay updated with changes in medical billing procedures and regulations• Utilize medical billing skills to optimize processes and procedures• Contribute to the team's goals and objectives in the healthcare sector.

SAP Specialist We are looking for a skilled SAP Specialist to join our team in Greensboro, North Carolina. This Contract to permanent position is ideal for an experienced and detail-oriented individual who excels in inventory management and enterprise resource planning within the drink and beverage industry. The role requires expertise in SAP systems and related tools to ensure seamless operations and optimized workflows. Responsibilities: • Manage inventory processes using SAP EWM, SAP ERP, and SAP S/4HANA to ensure accuracy and efficiency. • Utilize Epic Software and ERP solutions to streamline enterprise-wide operations. • Oversee auditing and collection procedures to maintain data integrity and compliance. • Coordinate with cross-functional teams to optimize communication and customer service efforts. • Implement and monitor interface engines to facilitate seamless data integration. • Analyze and improve inventory workflows by leveraging IBM AS/400 systems. • Provide insights on warehouse management using SAP Extended Warehouse Management tools. • Conduct regular evaluations of inventory systems to identify opportunities for improvement. • Maintain detailed records and reports on inventory metrics and system performance. • Collaborate with stakeholders to align inventory strategies with organizational goals.

Part Time Mail Clerk Job Summary:The Mailroom Clerk is responsible for ensuring the smooth flow of incoming and outgoing mail and packages within the organization. This position requires excellent organizational skills, attention to detail, and the ability to prioritize tasks effectively. The Mailroom Clerk will operate mailing systems and equipment, manage shipments and deliveries, and support general office operations as needed. This role will be Monday-Friday from 12-4 p.m. This will be a direct-hire, permanent position. Essential Duties and Responsibilities:<ul><li>Mail Processing: Receive, sort, and distribute mail, packages, and correspondence within the organization promptly and accurately.</li><li>Shipping/Receiving: Prepare packages for outgoing shipments, including labeling, addressing, postaging, and coordinating with shipping carriers (e.g., USPS, FedEx, UPS).</li><li>Equipment Operation: Operate and maintain mailroom equipment such as postage meters, envelope stuffing machines, mailing scales, and document scanners.</li><li>Record Keeping: Track and document incoming and outgoing mail, including high-priority or sensitive deliveries. Maintain accurate logs for receipts and package delivery confirmations.</li><li>Customer Service: Assist employees with shipping inquiries, answering mail-related questions, and troubleshooting issues.</li><li>Inventory Management: Monitor mailroom supplies (e.g., envelopes, tape, postage) and reorder items as needed to ensure uninterrupted operations.</li><li>Compliance: Ensure all mail handling processes meet organizational policies, postal regulations, and safety standards.</li><li>General Support: Provide assistance to other departments with clerical and organizational tasks as needed.</li></ul> Competencies:<ul><li>Reliability and ability to meet deadlines.</li><li>Critical thinking for troubleshooting mail and equipment-related issues.</li><li>A proactive and collaborative team player.</li><li>Strong interpersonal skills for working cross-functionally and addressing inquiries.</li></ul> Work Environment:<ul><li>Fast-paced office or facility environment.</li><li>May involve standing, lifting, and performing physical tasks.</li><li>Interaction with shipping carriers and internal departments.</li></ul>

Payroll Specialist Robert Half has partnered with a growing and established company in Raleigh to assist them in finding a Payroll Specialist. The ideal candidate will possess 1+ years of high volume multi state payroll experience. To be considered, interested candidates should have the ability to communicate effectively and deliver strong internal customer service while working in a deadline-driven environment. As the Payroll Specialist, you will contribute in finalizing the accurate and timely production of weekly payroll for employees. This permanent employment opportunity is based in the Raleigh North Carolina. This company offers excellent benefits and growth potential, so apply today! Key responsibilities - Collaborate with Information Technology, Human Resources, and other internal business partners to ensure security protocols for pay systems - Arrange timely processing of payroll in accordance with labor regulations and standard accounting principles - Direct quarterly and year-end payroll reports - Aid staff with wage deductions, fringe benefits, pay related issues, PTO accruals, and general questions related to payroll - Handle voluntary deductions, as well as wage garnishments, pay levies, and other involuntary court-ordered payments in a timely manner, including reporting to the necessary authorities - Operate regular payroll reporting as required and assist with financial audits related to pay records and associated general ledger - Examine data entered by others in the payroll software to include, but not limited to salary/wage increases, benefit deductions, employee termination dates, and employee leaves of absence under FMLA or other unpaid leave - Obey to current payroll tax requirements and relevant laws associated with the processing of employee wage data, including payroll taxes, employee federal and state income and social security taxes and other required reporting - Improve systems and protocols to direct the collection, calculation and entering of pay data - Explore payroll areas, pay practices related to FLSA, and fringe benefit reporting to determine how those practices apply to advise management

Sr. Accountant We are looking for a bilingual Senior Accountant to join our team in Cary, North Carolina. This role offers the opportunity to manage office operations, oversee client relationships, and support small business clients, many of whom are part of the Hispanic community. The ideal candidate will bring expertise in public accounting, strong interpersonal skills, and the ability to work effectively in a dynamic environment. Responsibilities:• Oversee the daily operations of the office, including personnel management and workflow coordination.• Provide in-depth accounting services to small business clients, including tax preparation, bookkeeping, and financial analysis.• Perform reconciliations for accounts, bank statements, and balance sheets to ensure accuracy and compliance.• Manage the month-end close process, including journal entries and general ledger updates.• Utilize QuickBooks and other accounting software to maintain up-to-date financial records.• Deliver exceptional client service by building strong relationships and addressing client needs promptly.• Conduct training sessions for staff to improve their skills and knowledge in accounting practices.• Collaborate with clients to develop financial strategies tailored to their business goals.• Ensure compliance with all relevant accounting regulations and standards.• Identify opportunities for process improvement and implement best practices to enhance efficiency.

IT Project Manager Robert Half is seeking an IT Project Manager.This role will be predominately remote with as needed client site travel required throughout North Carolina, less than 20% anticipated. The Project Manager is responsible for the oversight of IT infrastructure projects and ensuring client success against business outcomes. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:• Responsible for implementing PMI best practices as applicable to the core business.• PM delivery of professional services to our clients.• Assume primary responsibility for coordination and communication on all assigned projects including development and monitoring of project plans, work schedules, status reports, and other deliverables.• Working collaboratively with clients, vendors, and engineering teams to define and execute IT projects on time and within budget.• Identify, track, and resolve issues and risks associated with projects or programs managed.• Maintain appropriate professional designations and up-to-date knowledge of current business core applications and project management tools.• Provide assistance with project management activities including gathering information from users and a variety of other sources, contributing to the entire project lifecycle, and updating all project management documentation.• Review of client RFP’s, requirements compiling all project artifacts and deliverables, coordinating all equipment and services for deployment, and ensuring full project SLA compliance.• Be the client’s trusted advocate:o Act as the client advocate by building trust and transparency with Clients, ultimately becoming the clients trusted advisor.• Maintain client satisfaction and build client loyalty:o Demonstrate excellent client services by acting as an escalation resource, understanding client problems, collecting client feedback, and acting upon it.o Demonstrating problem-solving capabilities as it relates to satisfaction, remaining respectful and understanding during escalations, and coordinating with internal teams to ensure customer success.Other duties as needed

Accounts Receivable Specialist Robert Half has partnered with a rapidly growing company in Raleigh to assist them in hiring a detail-oriented Accounts Receivable Specialist. In this role, you will manage customer invoicing, payment processing, and account reconciliations while supporting financial operations. The ideal candidate will bring strong organizational skills and a solid understanding of accounting principles. This is an onsite position that offer a competitive base salary, full employee benefits and a bonus program. Responsibilities:• Prepare and process weekly customer invoices, ensuring accuracy and resolving discrepancies in collaboration with field teams.• Address customer inquiries and resolve invoice-related concerns in a timely manner.• Record daily bank transactions, including checks, credit card payments, and other receipts.• Monitor and maintain customer purchase orders using internal systems and tools.• Submit invoices through customer payment portals and verify proper submission.• Assist with month-end closing tasks, including generating reports and reconciling accounts.• Cross-train with the Accounts Payable Specialist to provide backup support when needed.• Ensure bills and expenses are processed accurately and in compliance with departmental procedures.• Reconcile vendor accounts by verifying monthly statements and resolving discrepancies.• Maintain organized financial records and documentation for easy retrieval.

Sr. Accountant Robert Half has partnered with a rapidly growing manufacturing company in Garner, North Carolina to assist them in hiring an experienced Senior Accountant. The ideal candidate will possess a bachelors degree in accounting or finance and at least three years of corporate or public accounting experience. Candidates with manufacturing and inventory accounting experience are strongly preferred. In this role, you will work closely with the Controller to ensure the accuracy of financial operations and contribute to the company’s overall financial health. This position requires a strong analytical mindset, excellent organizational skills, and the ability to manage multiple priorities effectively. This onsite position offer a competitive base salary, full benefits, growth potential and an annual bonus plan. Responsibilities:• Apply daily cash transactions and maintain customer account records, ensuring accuracy and timeliness.• Prepare and analyze sales and commission reports, as well as process customer invoices.• Monitor customer credit and maintain communication to ensure timely collections.• Conduct inventory analysis, valuation, and maintain control measures for inventory management.• Prepare sales and cash forecasts to support financial planning.• Perform general ledger reconciliations and develop supporting schedules.• Record and reconcile intercompany transactions with corporate parent and subsidiary companies.• Complete bank reconciliations to ensure accurate cash flow reporting.• Cross-train with team members in the Accounting Department to ensure operational efficiency and support.• Assist with ad-hoc financial projects as assigned by the Controller.

Legal Assistant - Family Law Job Summary: Our client, a Triad Area Law Firm (Greensboro, High Point, Winston-Salem) is seeking an experienced and detail-oriented Family Law Legal Assistant to join their legal team. The ideal candidate will have a strong background in family law, excellent organizational skills, and the ability to handle sensitive matters with professionalism and discretion. This role involves direct client interaction, document preparation, case management, and administrative support to attorneys.Key Responsibilities:<ul><li>Provide administrative and legal support to family law attorneys.</li><li>Draft, proofread, and file legal documents, including correspondence and pleadings.</li><li>Assist with case management, including maintaining case files, calendars, and deadlines.</li><li>Communicate with clients, opposing counsel, court personnel, and other parties professionally and effectively.</li><li>Schedule court hearings, depositions, mediations, and client meetings.</li><li>Assist attorneys in trial preparation, including organizing exhibits and case materials.</li><li>Manage client billing, track time entries, and process invoices as needed.</li><li>Maintain confidentiality and compliance with ethical and legal requirements.</li></ul>

Cost Accountant We are looking for a meticulous Cost Accountant to join our team in Raleigh, North Carolina. In this role, you will play a key part in managing project accounting activities, ensuring accurate financial reporting, and supporting various aspects of construction accounting. This is an excellent opportunity for a motivated individual to grow their career in a collaborative and innovative environment. Responsibilities:• Prepare and submit billing documents and payment applications accurately and within established timelines.• Process billing through customer portals as required by project needs.• Assist in setting up and managing project accounts, ensuring accurate financial tracking and impact analysis.• Handle change orders in the accounting system while understanding their financial implications.• Monitor the performance and financial status of active projects to ensure alignment with company goals.• Maintain comprehensive documentation for subcontractors, including processing and releasing invoices for payment upon approval.• Collaborate with project managers, coordinators, and other stakeholders to ensure smooth project execution.• Prepare and manage sales tax affidavits and maintain exemption-related documentation.• Support accounts payable and receivable activities, including resolving billing discrepancies with subcontractors, vendors, and clients.• Communicate with general contractors and project owners to ensure timely receipt of payments and provide updates on account status.

Regulatory Reporting Analyst/Manager Robert Half is recruiting for a Manager of Financial Reporting for a N. Raleigh based client. This role will play a critical leadership role, overseeing all aspects of financial reporting to ensure accuracy, efficiency, and compliance with regulatory standards. This position involves working closely with cross-departmental teams, executive management to provide expert analysis and reporting that supports data-driven decision-making. Key Responsibilities: Prepare and oversee the preparation of timely and accurate financial statements in compliance with GAAP.Manage the monthly, quarterly, and annual close processes, ensuring adherence to deadlines and accuracy in reporting.Research and implement new accounting standards or policies as required, ensuring compliance with regulatory and industry changes.Collaborate with auditors on all external and internal audit matters, providing necessary documentation and support.Develop and maintain financial models, dashboards, and other tools to provide insights on organizational performance.Oversee financial reporting systems, ensuring optimal performance and identifying opportunities for innovation and automation.Provide mentorship to the financial reporting team, encouraging professional development and promoting a culture of continuous improvement.Act as the subject matter expert for technical accounting issues, ensuring complex transactions are appropriately accounted for.Collaborate across teams (finance, IT, operations) to resolve financial reporting and system challenges. Qualifications: Bachelor’s degree in accounting, Finance, or a related field (CPA or MBA strongly preferred).Minimum of 5 years of progressive experience in financial reportingStrong knowledge of GAAP, and technical accounting concepts.Proven leadership and mentoring abilities, with a focus on team building and professional development.CPA license is preferred. For immediate consideration please apply or contact directly Steve Fields at 919-787-8226

Accounting Manager/Supervisor We are looking for an experienced Accounting Manager to oversee and optimize the financial operations for our client in Garner, North Carolina. This role will focus on managing accounting functions, ensuring compliance with financial regulations, and delivering accurate financial reporting to support business decision-making. The ideal candidate will have a strong background in accounting principles and management experience within a dynamic and multi-entity environment. Responsibilities:• Supervise and guide accounting personnel, including assigning tasks, providing training, and addressing performance issues to ensure productivity and efficiency.• Prepare and analyze detailed financial reports, including assessments of assets, liabilities, profit and loss, and tax obligations, utilizing accounting software and tools.• Oversee the maintenance of accurate financial records, including the General Ledger and subsidiary ledgers for accounts receivable, accounts payable, inventory, and fixed assets.• Coordinate monthly and annual financial close processes to ensure timely and accurate reporting.• Develop and maintain the Chart of Accounts to reflect organizational needs and ensure proper categorization.• Consolidate financial data across all entities and affiliates to produce comprehensive balance sheets, income statements, and cash flow statements.• Research and document complex accounting issues, providing recommendations for proper treatment and compliance.• Manage month-end revenue and cost recognition processes, ensuring journal entries are recorded and reconciled accurately.• Ensure compliance with internal controls, identify areas for improvement, and implement enhanced procedures.• Collaborate with external accounting firms to ensure fair presentation of annual financial statements