<p><strong>Customer Service Representative - Contract </strong></p><p><strong>Location: </strong>Remote (Central Time Zone) </p><p><strong>Duration: </strong>78 Weeks </p><p><strong>Pay: </strong>Available on W2 </p><p>We are seeking an experienced, detail-oriented Customer Service Representative to provide high-level support to internal teams and healthcare professionals. This role requires strong communication skills, a proactive mindset, and the ability to work independently in a remote environment. Candidates must be comfortable managing inquiries, resolving issues, and ensuring seamless service across multiple departments.</p><p><br></p><p>The Customer Service Representative will serve as a primary point of contact for sales teams, healthcare professionals, and internal departments. This role involves managing customer inquiries, resolving issues, documenting interactions, and ensuring timely communication to support business operations. The ideal candidate thrives in a fast-paced environment, demonstrates exceptional customer service skills, and can effectively collaborate across teams.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide responsive, professional customer support in an independent, remote work environment.</li><li>Serve as the customer-facing voice, delivering solutions to inquiries and issues with accuracy and clarity.</li><li>Provide proactive updates on order status to support timely processing and billing.</li><li>Assess incoming requests and determine when escalations are required based on urgency or complexity.</li><li>Manage and document customer complaints in the CRM system.</li><li>Coordinate with internal departments—including Sales, Customer Service, Distribution, and Accounts Receivable—to ensure exceptional service and adherence to quality standards.</li><li>Deliver phone support for inquiries from sales teams and healthcare professionals.</li><li>Respond promptly, courteously, and professionally to support positive business relationships.</li><li>Process all tasks according to established procedures, policies, and standard operating guidelines.</li><li>Share constructive feedback and suggestions for improving internal processes and customer support practices.</li><li>Maintain a positive, cooperative, and solutions-focused attitude.</li><li>Support the Sales Department by researching and responding to questions received via phone, email, or fax.</li><li>Compile and analyze customer data to prepare product or service-related reports.</li><li>Potentially serve as a specialized representative for CSR or POC functions.</li><li>Perform additional duties as assigned.</li></ul><p><br></p>
We are looking for a dedicated Collections Specialist to join our team in Burlington, North Carolina. This long-term contract position is ideal for professionals with a strong background in collections and financial processes, who are passionate about maintaining accurate accounts and resolving billing issues. You will play a key role in ensuring timely payments, managing claims, and contributing to the overall efficiency of our financial operations.<br><br>Responsibilities:<br>• Oversee and manage accounts receivable processes to ensure timely collection of outstanding payments.<br>• Handle inbound calls related to billing inquiries and provide clear, accurate responses.<br>• Administer claims and resolve discrepancies to maintain accurate account records.<br>• Utilize accounting software systems to track and update financial data.<br>• Implement effective collection strategies to recover overdue balances.<br>• Collaborate with internal teams to streamline billing functions and improve workflow.<br>• Maintain customer account data using CRM systems for efficient tracking and communication.<br>• Generate and analyze reports to monitor collection progress and identify areas for improvement.<br>• Ensure compliance with company policies and financial regulations in all collection activities.<br>• Provide exceptional customer service while addressing payment issues and maintaining positive relationships.
<p>Robert Half has partnered with a growing and established company in Raleigh to assist them in finding an experienced Payroll Specialist. The ideal candidate will possess 3+ years of high volume multi state payroll experience. To be considered, interested candidates should have the ability to communicate effectively and deliver strong internal customer service while working in a deadline-driven environment. As the Payroll Specialist, you will contribute in finalizing the accurate and timely production of payroll for employees. This permanent employment opportunity is based in the Raleigh North Carolina and is 100% onsite. This company offer full benefits, so please apply today!</p><p><br></p><p><br></p><p>Responsibilities:</p><p>• Process payroll accurately and on schedule, adhering to labor laws and accounting standards.</p><p>• Collaborate with IT, HR, and other departments to maintain secure and efficient payroll systems.</p><p>• Prepare quarterly and year-end payroll reports, ensuring accuracy and compliance.</p><p>• Provide assistance to employees regarding wage deductions, benefits, and other payroll-related inquiries.</p><p>• Review and validate payroll entries such as salary adjustments, benefit deductions, and termination dates.</p><p>• Ensure compliance with payroll tax laws and regulations, including federal and state income taxes and social security.</p><p>• Support financial audits by providing necessary payroll documentation and reports.</p><p>• Implement and improve payroll processes to streamline data collection and entry.</p><p>• Address payroll-related issues promptly to maintain employee satisfaction.</p>
