<p>We are looking for a Telecom Voice Engineer to join our team on a long-term contract basis. In this role, you will contribute to the design, implementation, and maintenance of advanced telecom and voice systems, ensuring seamless communication across organizational platforms. This position offers an excellent opportunity to work with cutting-edge technologies and support critical infrastructure.</p><p><br></p><p>Responsibilities:</p><p>• Configure, manage, and troubleshoot Active Directory services to ensure optimal system performance.</p><p>• Oversee the deployment and maintenance of Microsoft Windows Server environments.</p><p>• Implement and maintain Azure Active Directory solutions to support secure cloud-based operations.</p><p>• Administer Citrix technologies to optimize virtual desktop and application delivery.</p><p>• Collaborate with teams to manage Microsoft Exchange systems for reliable email and messaging services.</p><p>• Monitor telecom voice systems for performance and reliability, addressing issues proactively.</p><p>• Develop and document technical processes and procedures for system management.</p><p>• Provide technical support and guidance to resolve complex system issues.</p><p>• Participate in system upgrades and enhancements to improve functionality and efficiency.</p><p>• Ensure compliance with security protocols and best practices across all systems.</p>
We are looking for a skilled Governance, Regulatory, and Compliance (GRC) Specialist to join our team in Lincolnshire, Illinois. This Contract to permanent position is essential for managing customer-facing trust and compliance programs while ensuring adherence to regulatory requirements within the U.S. K-12 education sector. The role involves leading compliance efforts, safeguarding student data privacy, and conducting risk assessments to maintain regulatory standards.<br><br>Responsibilities:<br>• Oversee the management and execution of customer-facing trust and compliance programs.<br>• Ensure compliance with U.S. K-12 education regulatory requirements, including laws related to student data privacy.<br>• Lead and manage SOC 2 compliance programs, including control implementation and audit processes.<br>• Conduct due diligence and integration activities for mergers and acquisitions to mitigate compliance risks.<br>• Translate complex regulatory requirements into actionable business processes and controls.<br>• Identify and assess risks related to data privacy and governance within the education sector.<br>• Collaborate with stakeholders across various levels to maintain compliance standards and address regulatory concerns.<br>• Monitor compliance using appropriate platforms and tools, ensuring continuous adherence to frameworks.<br>• Develop and implement strategies for readiness assessments and security audits.<br>• Provide expertise in frameworks such as ISO 27001 and other relevant certifications.
We are looking for a skilled Systems Engineer to join our team in Glendale, Wisconsin. In this role, you will collaborate closely with clients to deliver tailored solutions that meet their unique needs. This position offers an excellent opportunity to work with diverse hardware and software systems while mentoring less experienced team members.<br><br>Responsibilities:<br>• Provide expert-level support and troubleshooting for hardware and software systems to ensure optimal client performance.<br>• Collaborate with clients to assess their system requirements and deliver customized solutions.<br>• Manage and maintain Active Directory, Microsoft Windows Server, and Azure Active Directory environments.<br>• Implement and support Citrix technologies to enhance system functionality and user experience.<br>• Administer and troubleshoot Microsoft Exchange environments to ensure seamless communication systems.<br>• Offer guidance and mentorship to less experienced technical staff to foster their growth.<br>• Document system configurations, issues, and resolutions to maintain accurate records.<br>• Develop and implement strategies for system optimization and efficiency.<br>• Stay updated on emerging technologies to recommend innovative solutions.<br>• Communicate effectively with clients to build strong, trust-based relationships.
Key Responsibilities:<br>• Serve as the primary technical lead for assigned clients, owning the client relationship and their IT environment.<br>• Design, configure, and maintain infrastructure components, including servers, networks, firewalls, and backup systems.<br>• Implement and support cloud services such as Azure, M365, and SharePoint.<br>• Perform server migrations, virtualization deployments, and network upgrades (on-prem and cloud).<br>• Provide Tier 2/3 support and mentorship to Helpdesk and NOC teams.<br>• Conduct proactive maintenance and infrastructure health checks.<br>• Guide clients through cybersecurity improvements including MFA, endpoint protection, DR/BC strategies, and regulatory compliance (HIPAA, PCI, CMMC, etc.).<br>• Participate in Strategic Business Reviews with Account Executives and translate business needs into technical solutions.<br>• Stay current on emerging technologies, be a champion for internal ITSM/ITIL practices and contribute to a culture of continuous learning.<br>________________________________________<br>Required Qualifications:<br>• 4+ years of experience in IT infrastructure, preferably in an MSP or consulting environment.<br>• Strong technical proficiency in:<br>o Windows Server/Desktop (2019+)<br>o Microsoft 365, Azure, SharePoint<br>o Firewalls, VLANs, VPNs, switching (Meraki/Cisco)<br>o Backup and DR platforms (Veeam, Datto, ArcServe)<br>o Endpoint security (SentinelOne, CrowdStrike, Microsoft Defender P2)<br>• Hands-on experience with virtualization (VMware, Hyper-V).<br>• Expert understanding of ITSM/ITIL processes and methodology and incident/change management.<br>• Proficiency working with tools such as DUO, Meraki, StarWind, Supermicro, and Datto.<br>• Excellent documentation, time management, and client communication skills.<br>• Deep curiosity that leads to positive business outcomes for both clients and SSR.<br>• Servant-based, positive attitude toward solving client issues with a genuine desire to help. NO EXCEPTIONS!!!<br>________________________________________<br>Preferred Qualifications:<br>• IT certifications such as Azure Administrator Associate, CompTIA Security+, Cisco/Meraki, VMware VCP, or Microsoft MCP/MCSA.<br>• ITIL/ITSM certification.<br>• Familiarity with compliance standards (HIPAA, PCI, ITAR, CMMC, NIST 800-171).<br>• Experience leading small-to-mid scale IT projects and client engagements in a combination of on-premise and cloud-based environments.
We are looking for an experienced IT Generalist to join our team in Itasca, Illinois. This contract-to-permanent position requires a versatile and detail-oriented individual skilled in security, network engineering, and IT solutions. The role involves managing a range of technologies, collaborating with vendors, and delivering exceptional service to end users, including executives.<br><br>Responsibilities:<br>• Manage and oversee IT operations, including network design, security measures, and system integrations for both cloud and on-premises environments.<br>• Coordinate with external vendors to troubleshoot technical issues and ensure effective monitoring and support services.<br>• Provide hands-on assistance to executives requiring specialized IT support, including servicing MacBook Pros and other devices.<br>• Implement security protocols to safeguard company data, ensuring robust backup, recovery, and privacy practices.<br>• Administer contracts and agreements for IT services, systems, software, and infrastructure.<br>• Support users across multiple operating systems, including Windows, Mac, Android, and iOS, ensuring seamless functionality.<br>• Handle equipment and software inventory, maintaining accurate records and ensuring timely updates.<br>• Deliver technical expertise in managing SaaS, IoT, and IaaS solutions.<br>• Collaborate on projects involving Microsoft Azure, Active Directory, and hybrid M365 environments.<br>• Monitor, configure, and optimize network infrastructure devices and cabling to ensure reliable connectivity.
<p>We are looking for a versatile and skilled IT Generalist- Network/ Systems Administration and high-level desktop support to join our team in Oconomowoc, Wisconsin. This long-term contract position involves managing and maintaining a Microsoft-centric infrastructure, ensuring smooth operations across servers, networks, and enterprise applications. The ideal candidate will have a proactive approach to problem-solving and a broad skill set in systems and network administration.</p><p><strong>This role requires onsite M-F. This is a non-negotiable with our client, so please only apply if you are looking to return to the office. </strong></p><p><br></p><p>Responsibilities:</p><p>• Configure, manage, and maintain Windows Server environments and Active Directory to support organizational infrastructure.</p><p>• Troubleshoot network connectivity issues and optimize performance within local and wide area networks.</p><p>• Apply patches, upgrades, and security updates to ensure compliance and protect systems from vulnerabilities.</p><p>• Diagnose and resolve hardware, software, and networking issues across various platforms.</p><p>• Perform regular system backups and contribute to disaster recovery planning and implementation.</p><p>• Utilize tools like PowerShell and Group Policy to monitor and fine-tune system performance.</p><p>• Collaborate with teams to integrate and support enterprise applications and processes.</p><p>• Build and deploy servers to meet evolving business needs and requirements.</p><p>• Provide deskside support for end users, ensuring a seamless IT experience.</p><p>• Manage Cisco networking components and troubleshoot basic network configuration </p>
<p>We are looking for an ERP Integration Manager (SAP-B1 specifically) to join our team in Oconomowoc, Wisconsin. In this Contract to permanent position, you will play a pivotal role in bridging the gap between business stakeholders and technical teams to deliver efficient, data-driven solutions. The ideal candidate will bring expertise in ERP analytics, leadership skills, and a commitment to continuous improvement across Finance, Supply Chain, and Manufacturing functions.</p><p><strong>THIS IS AN ONSITE POSITION. ANY CANDIDATE MUST BE WILLING TO RELOCATE OR LIVE IN TEH GREATER MILWAUKEE AREA.</strong></p><p><strong>WE WILL NOT ENTERTAIN ANY THIRD-PARTY APPLICANTS OR REMOTE CANDIDATES. <u>Please adhere to these simple requests.</u> </strong></p><p><br></p><p>Responsibilities:</p><p>• Lead cross-functional collaboration to design and implement data-driven solutions that align with business goals.</p><p>• Act as the primary liaison between business stakeholders and technical teams to ensure clear communication and smooth project execution.</p><p>• Develop and oversee training programs to support continuous improvement and user adoption of ERP analytics systems.</p><p>• Manage vendor and consultant relationships to ensure alignment with organizational strategies.</p><p>• Monitor and maintain IT systems, servers, and networks to ensure optimal performance and security.</p><p>• Define and implement enterprise-wide analytics strategies, including predictive and prescriptive analytics.</p><p>• Drive digital transformation initiatives, such as AI-driven analytics and automation.</p><p>• Lead the development of business intelligence reports and visualization platforms using tools like Tableau.</p><p>• Translate business requirements into actionable insights to support decision-making.</p><p>• Ensure data security, backup protocols, and disaster recovery procedures are robust and effective.</p>
We are looking for a dedicated Help Desk Analyst I to join our team in Brookfield, Wisconsin. In this Contract to permanent position, you will play a pivotal role in providing technical support and ensuring smooth operations for users and systems. This opportunity is ideal for individuals who excel in troubleshooting, organizational tasks, and working within a Windows environment.<br><br>Responsibilities:<br>• Deliver responsive and efficient help desk support to employees, addressing device and system-related issues.<br>• Assist with the management of software updates, patch installations, and license renewals.<br>• Execute onboarding and offboarding procedures within Active Directory to ensure proper user account management.<br>• Maintain detailed and organized documentation of processes and system configurations.<br>• Troubleshoot and resolve issues within Microsoft Windows and Microsoft 365 environments.<br>• Utilize service desk ticketing systems to track and manage support requests.<br>• Collaborate with team members to improve workflows and enhance user experience.<br>• Support additional systems such as AutoDesk and Active Directory, as needed.
