We are looking for an Operations Specialist to join our team in Northbrook, Illinois in a contract capacity with the potential to become permanent. This position supports the full order-to-delivery cycle and plays an important role in keeping inventory, shipping activity, and customer commitments on track. The ideal candidate brings a practical, detail-oriented approach to coordinating orders, transportation, warehouse activity, and related administrative processes in a fast-paced environment.<br><br>Responsibilities:<br>• Manage customer orders from receipt through final delivery and invoicing, ensuring accurate entry, timely release to warehouse partners, and consistent follow-up on open items.<br>• Coordinate shipment activity for both inbound and outbound freight by working with carriers, brokers, suppliers, and warehouse providers to secure efficient and cost-effective transportation.<br>• Oversee daily fulfillment for e-commerce and distributor channels, confirm shipping schedules, and address issues such as backorders, quantity variances, substitutions, and pricing exceptions.<br>• Maintain inventory accuracy across multiple storage locations by reconciling system records, monitoring stock movement, and supporting count activities and inventory adjustments.<br>• Prepare and review operational documents such as bills of lading, packing details, labels, and shipment notifications to support smooth delivery execution.<br>• Partner with suppliers, co-manufacturers, customs-related contacts, and logistics providers to track inbound materials and imported shipments and help prevent delays.<br>• Respond to customer and partner inquiries related to order status, delivery timing, product details, returns, credits, and deductions while helping maintain current account documentation.<br>• Support purchasing and administrative workflows by preparing purchase orders for review, assisting with item setup and discontinuations, and generating routine operational reports.<br>• Provide accounting-related support through entry and verification of receivables, payables, freight charges, and warehouse invoices, ensuring shipment records align with billing documents.
<p>We are looking for an IT Operations Technician II to deliver advanced technical support and keep daily IT operations running smoothly across clients in the southeastern region of WI. This role combines hands-on troubleshooting, hardware deployment, and ownership of key technology solutions, making it ideal for someone who enjoys balancing support work with operational responsibility. The position also contributes to project execution and provides dependable service to end users through both remote and on-site assistance. <strong><em>This role requires travel across locations from Milwaukee, Brookfield, Greenfield, Racine, etc. Local candidates with client facing experience is desired. </em></strong></p><p><br></p><p>Responsibilities:</p><p>• Resolve escalated support incidents by investigating root causes, applying effective fixes, and maintaining service quality expectations.</p><p>• Complete advanced service requests that require careful analysis of infrastructure, user needs, and system dependencies.</p><p>• Build, configure, and prepare equipment such as desktops, network devices, cameras, entry-level servers, and printers for operational use.</p><p>• Coordinate incoming and outgoing hardware shipments while keeping asset records accurate and up to date in inventory systems.</p><p>• Perform routine inventory checks to track equipment levels, verify asset status, and support availability of critical parts.</p><p>• Provide technical support during on-site visits and remote sessions, diagnosing issues efficiently and communicating clearly with users.</p><p>• Manage the technical steps involved in employee onboarding and offboarding, including account access, workstation setup, and equipment handling.</p><p>• Serve as the primary operational owner for assigned products, maintaining documentation, overseeing upkeep, and driving issue resolution.</p><p>• Contribute to custom and standardized projects by completing assigned tasks, supporting implementation activities, and helping meet delivery timelines.</p><p>• Participate in an after-hours support rotation to respond to urgent operational problems and help maintain system reliability.</p>