It Operations Manager Jobs in Racine, WI

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IT Operations Technician II

Germantown, WI
onsite
Permanent / Full Time
75000 - 78000 USD / Yearly
We are looking for an IT Operations Technician II to deliver advanced technical support and keep daily IT operations running smoothly across clients in the southeastern region of WI. This role combines hands-on troubleshooting, hardware deployment, and ownership of key technology solutions, making it ideal for someone who enjoys balancing support work with operational responsibility. The position also contributes to project execution and provides dependable service to end users through both remote and on-site assistance. This role requires travel across locations from Milwaukee, Brookfield, Greenfield, Racine, etc. Local candidates with client facing experience is desired. Responsibilities:• Resolve escalated support incidents by investigating root causes, applying effective fixes, and maintaining service quality expectations.• Complete advanced service requests that require careful analysis of infrastructure, user needs, and system dependencies.• Build, configure, and prepare equipment such as desktops, network devices, cameras, entry-level servers, and printers for operational use.• Coordinate incoming and outgoing hardware shipments while keeping asset records accurate and up to date in inventory systems.• Perform routine inventory checks to track equipment levels, verify asset status, and support availability of critical parts.• Provide technical support during on-site visits and remote sessions, diagnosing issues efficiently and communicating clearly with users.• Manage the technical steps involved in employee onboarding and offboarding, including account access, workstation setup, and equipment handling.• Serve as the primary operational owner for assigned products, maintaining documentation, overseeing upkeep, and driving issue resolution.• Contribute to custom and standardized projects by completing assigned tasks, supporting implementation activities, and helping meet delivery timelines.• Participate in an after-hours support rotation to respond to urgent operational problems and help maintain system reliability.
2026-10-20T00:00:00Z

IT Manager/Director

Lake Forest, IL
onsite
Permanent / Full Time
130000 - 160000 USD / Yearly
We are looking for an experienced IT Manager/Director to lead digital workplace operations in Lake Forest, Illinois. This role is responsible for maintaining reliable end-user technology services, improving the employee technology experience, and guiding day-to-day service delivery across core workplace platforms. The ideal candidate brings strong operational leadership, technical depth, and the ability to coordinate effectively with both internal stakeholders and external service partners. Responsibilities: • Oversee the daily delivery of digital workplace services, including endpoint administration, desktop standards, collaboration platforms, and identity-related solutions. • Maintain dependable and consistent IT services by tracking uptime, responsiveness, and overall platform performance against defined service targets. • Partner with internal support groups and third-party providers to align priorities, resolve issues efficiently, and sustain high-quality service delivery. • Direct the handling of incidents, user requests, root cause investigations, and change activities in accordance with established operational procedures. • Review service metrics regularly and lead remediation efforts when performance trends fall short of expected outcomes. • Establish and refine workstation and device management practices to support secure, standardized, and efficient user environments. • Drive operational improvements across digital workplace support processes to enhance service quality and user satisfaction.
2026-10-22T00:00:00Z

IT Manager/Director

Milwaukee, WI
onsite
Temporary to Hire
71.25 - 82.5 USD / Hourly
We are looking for an accomplished technology leader to guide platform and infrastructure functions through a period of operational improvement and long-range transformation in Milwaukee, Wisconsin. This contract opportunity is suited for someone who can strengthen day-to-day reliability while shaping a forward-looking strategy for cloud, data center, and enterprise platform services. The role will lead a sizable technical organization, partner with senior leadership, and build a more disciplined, accountable, and scalable engineering environment. Responsibilities: • Provide strategic and operational leadership for platform engineering, infrastructure, and IT operations to improve service stability and team performance. • Direct managers and technical leads across server administration, network engineering, and data center operations, overseeing an organization of approximately 40 to 50 employees and contractors. • Build and execute a modernization plan for enterprise platforms, including assessment of hybrid cloud, full cloud, managed service, and other future-state architecture options. • Develop roadmaps for reducing dependence on legacy mainframe systems and for advancing data center strategy, including migration planning and evaluation of an additional facility location. • Establish stronger standards for infrastructure governance, lifecycle management, change control, release coordination, testing practices, and production readiness. • Champion Site Reliability Engineering and observability efforts to improve system reliability, visibility, and operational response. • Review availability, performance, and resilience metrics to identify technical debt, eliminate inefficiencies, and prioritize infrastructure improvements. • Assess organizational capabilities, identify skill or leadership gaps, and implement changes that strengthen accountability, consistency, and execution. • Collaborate with executive stakeholders to align infrastructure investments and transformation initiatives with long-term business objectives.
2026-10-21T00:00:00Z

Operations Specialist

Northbrook, IL
onsite
Temporary to Hire
19.7885 - 22.913 USD / Hourly
We are looking for an Operations Specialist to join our team in Northbrook, Illinois in a contract capacity with the potential to become permanent. This position supports the full order-to-delivery cycle and plays an important role in keeping inventory, shipping activity, and customer commitments on track. The ideal candidate brings a practical, detail-oriented approach to coordinating orders, transportation, warehouse activity, and related administrative processes in a fast-paced environment. Responsibilities: • Manage customer orders from receipt through final delivery and invoicing, ensuring accurate entry, timely release to warehouse partners, and consistent follow-up on open items. • Coordinate shipment activity for both inbound and outbound freight by working with carriers, brokers, suppliers, and warehouse providers to secure efficient and cost-effective transportation. • Oversee daily fulfillment for e-commerce and distributor channels, confirm shipping schedules, and address issues such as backorders, quantity variances, substitutions, and pricing exceptions. • Maintain inventory accuracy across multiple storage locations by reconciling system records, monitoring stock movement, and supporting count activities and inventory adjustments. • Prepare and review operational documents such as bills of lading, packing details, labels, and shipment notifications to support smooth delivery execution. • Partner with suppliers, co-manufacturers, customs-related contacts, and logistics providers to track inbound materials and imported shipments and help prevent delays. • Respond to customer and partner inquiries related to order status, delivery timing, product details, returns, credits, and deductions while helping maintain current account documentation. • Support purchasing and administrative workflows by preparing purchase orders for review, assisting with item setup and discontinuations, and generating routine operational reports. • Provide accounting-related support through entry and verification of receivables, payables, freight charges, and warehouse invoices, ensuring shipment records align with billing documents.
2026-10-28T00:00:00Z

4 results for It Operations Manager in Racine, WI