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3 results for It Operations Manager in Racine, WI

Technical Operations Manager

Brookfield, Wisconsin
onsite
Temporary to Hire
47.5 - 55 USD / Hourly
We are looking for a Service Delivery Manager to join our team in Brookfield, Wisconsin on a contract basis with the potential for a permanent role. In this role, you will oversee a portfolio of service and delivery initiatives, working closely with clients, internal partners, and external vendors to keep work moving smoothly from kickoff through completion. This position is ideal for someone who thrives in a fast-paced environment, communicates with confidence, and takes a proactive approach to improving operations and customer satisfaction. Responsibilities: • Lead several active projects at once, guiding each engagement from initial planning through final delivery while maintaining quality and consistency. • Partner with internal departments, third-party vendors, and customers to align schedules, expectations, and next steps throughout the project lifecycle. • Track milestones, timelines, open items, and shifting priorities to help ensure commitments are met and work remains on schedule. • Communicate project progress, risks, and outcomes to clients and leadership through clear, timely updates and status reporting. • Address day-to-day issues quickly, remove obstacles where possible, and elevate critical concerns when broader support is needed. • Support scheduling, resource coordination, and workflow planning to improve team efficiency and execution across service activities. • Assist with procurement, logistics, deployment coordination, and other operational tasks tied to customer delivery needs. • Evaluate current processes, recommend practical improvements, and help strengthen the overall client experience. • Help ensure services are delivered accurately, efficiently, and in a manner that builds trust and long-term customer satisfaction.
2026-09-10T00:00:00Z

IT Operations Technician II

Germantown, Wisconsin
onsite
Permanent / Full Time
75000 - 78000 USD / Yearly
We are looking for an IT Operations Technician II to deliver advanced technical support and keep daily IT operations running smoothly across clients in the southeastern region of WI. This role combines hands-on troubleshooting, hardware deployment, and ownership of key technology solutions, making it ideal for someone who enjoys balancing support work with operational responsibility. The position also contributes to project execution and provides dependable service to end users through both remote and on-site assistance. This role requires travel across locations from Milwaukee, Brookfield, Greenfield, Racine, etc. Local candidates with client facing experience is desired. Responsibilities:• Resolve escalated support incidents by investigating root causes, applying effective fixes, and maintaining service quality expectations.• Complete advanced service requests that require careful analysis of infrastructure, user needs, and system dependencies.• Build, configure, and prepare equipment such as desktops, network devices, cameras, entry-level servers, and printers for operational use.• Coordinate incoming and outgoing hardware shipments while keeping asset records accurate and up to date in inventory systems.• Perform routine inventory checks to track equipment levels, verify asset status, and support availability of critical parts.• Provide technical support during on-site visits and remote sessions, diagnosing issues efficiently and communicating clearly with users.• Manage the technical steps involved in employee onboarding and offboarding, including account access, workstation setup, and equipment handling.• Serve as the primary operational owner for assigned products, maintaining documentation, overseeing upkeep, and driving issue resolution.• Contribute to custom and standardized projects by completing assigned tasks, supporting implementation activities, and helping meet delivery timelines.• Participate in an after-hours support rotation to respond to urgent operational problems and help maintain system reliability.
2026-09-15T00:00:00Z

IT Manager/Director

Libertyville, Illinois
onsite
Permanent / Full Time
120000 - 210000 USD / Yearly
We are looking for an experienced IT Manager/Director to lead digital innovation initiatives that strengthen project delivery and operational performance in Libertyville, Illinois. This role will shape technology strategy across engineering, construction, and prefabrication environments while identifying practical tools that improve collaboration, visualization, and execution. The ideal candidate combines strong technical leadership with a forward-thinking mindset and can translate emerging technologies into measurable business value. Responsibilities: • Lead the development and execution of a long-term digital engineering and construction technology strategy aligned with organizational goals. • Assess new and evolving technologies such as generative AI, machine learning, robotics, and IoT to determine their application across project and prefab operations. • Promote a culture of innovation by guiding teams toward the adoption of modern digital tools in both office and field settings. • Collaborate with preconstruction and pursuits teams during early project phases to create compelling digital deliverables that support competitive bids. • Oversee the development of visual project assets including digital twins, 4D sequencing models, and site logistics simulations for complex opportunities. • Provide leadership for core IT infrastructure and technical environments, including network systems, hardware platforms, backup solutions, and directory services. • Direct configuration management practices and support the effective use of construction technology platforms such as Revit and Autodesk NavisWorks. • Partner with stakeholders to identify technology investments that improve efficiency, coordination, and project outcomes.
2026-09-09T00:00:00Z