We are looking for a Service Desk Analyst to support end users with timely, detail-focused technical assistance in a fast-paced manufacturing environment. This Long-term Contract position is based in Illinois and is ideal for someone who enjoys resolving issues, delivering excellent customer service, and working with users across international teams. The role focuses on troubleshooting common desktop and account-access problems while helping maintain a consistent support experience.<br><br>Responsibilities:<br>• Provide first-line technical support for end users by diagnosing and resolving day-to-day hardware, software, and access-related issues.<br>• Manage incoming support requests through the ticketing queue, prioritize incidents appropriately, and ensure timely follow-up through resolution.<br>• Assist with user account administration in Active Directory, including access updates and routine account support tasks.<br>• Support Microsoft 365 environments by helping assign licenses, addressing user access concerns, and troubleshooting common application issues.<br>• Work within a shared ticket distribution process to handle service desk requests efficiently across a broader support team.<br>• Troubleshoot Windows 10 and other Microsoft-based desktop issues to restore user productivity as quickly as possible.<br>• Deliver courteous, high-quality customer service while supporting users located in multiple regions and time zones.<br>• Escalate more complex technical problems when needed and document issue details clearly to support effective resolution.
Skillset/Qualifications:<br>3+ years of Business Analyst experience<br>Experience with requirements gathering and backlog management<br>Familiarity with Jira or similar tools<br>Strong communication and stakeholder management skills<br>Experience working in Agile or hybrid delivery environments<br><br>Preferred:<br><br>Background in financial services<br>Experience with AML (Anti-Money Laundering) or financial crime initiatives<br>Exposure to transaction monitoring systems<br>Experience with financial crime or compliance-related platforms (nice to have)
We are looking for a Help Desk/Desktop Support Analyst to join a healthcare organization in Milwaukee, Wisconsin in a Contract to Permanent role. This position is ideal for a service-focused IT specialist who enjoys solving technical issues, supporting end users, and helping maintain a reliable desktop environment. The analyst will play a key role in delivering responsive support, improving service processes, and contributing to a collaborative help desk team while ensuring compliance with patient privacy standards.<br><br>Responsibilities:<br>• Respond to incoming support tickets and help desk calls, troubleshoot user issues, and escalate more complex problems when needed to minimize operational disruption.<br>• Diagnose hardware, software, and access-related concerns for employees and work toward strong first-contact resolution whenever possible.<br>• Perform account support tasks such as password resets, user provisioning and deactivation, and assignment of users and devices to the correct Active Directory groups.<br>• Install, configure, and maintain desktop applications, printers, and related settings while assisting with routine hardware and software updates.<br>• Monitor systems for viruses, spyware, and unauthorized applications, and take appropriate action to remove threats and protect the environment.<br>• Create and maintain clear knowledge base documentation to improve support consistency and help users and team members resolve common issues more efficiently.<br>• Provide guidance and coaching to other help desk staff by sharing technical knowledge and service best practices.<br>• Recommend and support process improvements that increase efficiency, scalability, and service quality across day-to-day support operations.<br>• Adapt to shifting priorities, assist across locations or teams as needed, and contribute to broader organizational goals under leadership direction.<br>• Follow all applicable legal, security, and compliance requirements, including standards related to patient confidentiality and data privacy.
<p><strong>Dynamics 365 Business Central / Power Platform Analyst</strong></p><p><strong>Location: Hybrid (3 days onsite / 2 remote) – Southeast Wisconsin</strong></p><p><br></p><p>We are seeking a hands-on <strong>Dynamics 365 Business Central Analyst</strong> with strong <strong>Power Platform and Power BI experience</strong> to support and enhance a growing ERP environment. This role is ideal for someone who enjoys working at the intersection of <strong>business processes, data, and technology</strong>, helping organizations maximize value from their Microsoft ecosystem.</p><p><br></p><p>This position will initially focus heavily on <strong>reporting, analytics, and Power Platform solutions</strong>, with the opportunity to take ownership of the <strong>D365 Business Central environment</strong> over time.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a key resource for <strong>Power Platform (Power BI, Power Apps, Power Automate)</strong> initiatives, driving reporting, dashboards, and workflow automation</li><li>Design and develop <strong>Power BI reports and data models</strong> to improve visibility across finance and operations</li><li>Partner with business stakeholders to gather requirements and translate them into <strong>scalable solutions within D365 Business Central</strong></li><li>Support, configure, and optimize <strong>Business Central modules</strong>, including finance, inventory, and operations workflows</li><li>Collaborate with internal teams and external vendors to support <strong>integrations (APIs, web services, EDI, Azure tools)</strong></li><li>Analyze data and processes to identify opportunities for <strong>system improvements, automation, and better business insights</strong></li><li>Assist with testing, data validation, enhancements, and ongoing system support</li></ul><p><br></p><p><strong>What Stands Out:</strong></p><ul><li>Opportunity to <strong>shape and expand Power Platform capabilities</strong> within an established ERP environment</li><li>High visibility role with the chance to <strong>own reporting and analytics strategy</strong></li><li>Blend of functional and technical responsibilities—ideal for a <strong>techno-functional professional</strong></li></ul><p><br></p>
<p>We are looking for an AI Data Analyst to join our team in Greater Milwaukee. In this role, you will turn business challenges into practical data, automation, and AI solutions that improve daily operations and support stronger decision-making. You will work closely with internal stakeholders to evaluate processes, uncover meaningful insights, and deliver scalable tools that align technology with organizational goals.</p><p><br></p><p>Responsibilities:</p><p>• Create and launch AI-enabled processes, tools, and agents that streamline operational activities and improve team productivity.</p><p>• Develop and support connections between internal applications and third-party platforms using APIs, data flows, and related integration methods.</p><p>• Evaluate business and operational data to surface patterns, identify gaps, and recommend opportunities for process improvement.</p><p>• Produce dashboards, reporting assets, and analytical tools that help teams monitor performance and make informed decisions.</p><p>• Partner with stakeholders across the organization to gather requirements, define success measures, and convert business needs into technical solutions.</p><p>• Test, refine, and deploy solutions in real-world environments, making ongoing enhancements based on user feedback and results.</p><p>• Investigate and resolve issues involving systems, workflows, and integrations to maintain reliable performance.</p><p>• Promote sound practices for data quality, governance, security, and long-term scalability across tools and workflows.</p><p>• Build a strong understanding of company operations, systems, and industry-specific processes to ensure solutions are accurate and relevant.</p>
<p>We are looking for a Business Analyst/Technical Documentation specialist to support cross-functional initiatives by turning business needs into clear, well-organized documentation and functional guidance. This Long-term Contract position will work closely with business, data, analytics, and technology partners to improve requirement clarity and reporting outcomes. The ideal candidate brings a proactive approach to gathering information across multiple teams and can create structured deliverables that support project progress from discovery through validation.</p><p><br></p><p>Responsibilities:</p><p>• Engage with stakeholders across business and technical teams to uncover, organize, and clarify project needs and objectives.</p><p>• Produce and maintain detailed project artifacts such as business requirements documents, functional requirements documents, and impact assessments.</p><p>• Convert high-level business goals into precise functional specifications that support data-related and reporting-focused solutions.</p><p>• Partner with analytics, data, and technology teams to confirm shared understanding of requirements and resolve gaps early in the process.</p><p>• Facilitate ongoing review sessions to refine requirements, capture updates, and support alignment throughout the project lifecycle.</p><p>• Document decisions, dependencies, and changes in a structured format that enables effective communication across stakeholders.</p><p>• Support requirement validation efforts by helping teams confirm that proposed solutions meet documented business expectations.</p>
<p>A growing manufacturing organization is seeking a Syteline ERP Analyst / Developer with proven Syteline 10 experience to help support and scale a business-critical ERP environment. This role offers a strong mix of hands-on development, functional analysis, and cross-functional partnership, making it a great fit for someone who enjoys solving real operational problems and working closely with the business.</p><p> </p><p>You will play a key role in supporting and enhancing Syteline 10, helping teams across finance, supply chain, inventory, and operations improve how they use the system. This position is highly visible and well suited for someone who thrives in fast-paced manufacturing environments, can navigate complexity, and wants to make a direct impact on production and process performance.</p><p> </p><p><strong>This will be primarily onsite/hybrid in Milwaukee, WI.</strong></p><p><strong>We will not be accepting c2c/ third party candidates. Please do not apply or submit.</strong></p><p> </p><p>For immediate and confidential consideration, please send a current resume to Kristen Lee on LinkedIn or apply directly to this posting today!</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Support, troubleshoot, and enhance Syteline 10 ERP</li><li>Balance development work with analyst-facing responsibilities</li><li>Translate business needs into effective ERP changes and improvements</li><li>Support core functions including finance, inventory, costing, and supply chain</li><li>Manage work through a Freshdesk queue, including both issue resolution and system enhancements</li><li>Partner with stakeholders across production, shop floor, shipping, receiving, and warehouse operations</li><li>Contribute to larger ERP and process improvement initiatives tied to growth and operational scale</li><li>Help expand internal ERP knowledge and reduce reliance on tribal knowledge</li></ul><p><strong>Why This Opportunity</strong></p><ul><li>High-impact role supporting a critical ERP platform</li><li>Strong partnership with experienced ERP and IT leadership</li><li>Opportunity to influence both daily operations and longer-term system improvements</li><li>Visible, hands-on work that directly supports manufacturing performance and business growth</li></ul><p><br></p>