Add your latest resume to match with open positions.

5 results for Customer Service Manager in Racine, WI

Customer Service Representative

Lake Forest, IL
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are looking for an Accountant 1 to join a team on a Contract basis. This position supports membership-related accounting activities by managing cancellations, refunds, agreement updates, and member records with a high level of accuracy. The role is well suited for someone who is comfortable working with accounting systems, handling data carefully, and responding clearly to billing and refund questions. Success in this position requires strong organization, sound judgment, and the ability to keep pace in a changing business environment. Responsibilities: • Review and complete membership cancellation requests in Oracle while ensuring all actions are recorded within established timelines. • Keep cancellation logs and related tracking documents current so records remain accurate and easy to audit. • Organize and maintain member documentation in shared file repositories for reliable record retention. • Update agreement details and related account information across SalesOptima and Oracle as needed. • Process organization-related cancellation activity with close attention to accuracy and completeness. • Respond to member questions regarding cancellation charges, billing matters, and refund status in a clear and helpful manner. • Prepare and submit member refunds while verifying amounts and supporting documentation before completion. • Collaborate with colleagues during team activities and contribute to daily operational goals. • Support accounting-related administrative work, including data entry and record upkeep, to maintain dependable financial information.
2026-07-06T00:00:00Z

Customer Service Representative

Chicago, IL
onsite
Temporary to Hire
20 - 23 USD / Hourly
We are looking for a Customer Service Representative to support credit union members from our Illinois location in a fast-paced inbound contact center environment. This is a contract opportunity with the potential to become permanent for someone who brings professionalism, dependability, and a service-first approach to every interaction. The person in this role will help members with account-related questions, explain available products and services, and contribute to a positive experience during a period of increased member activity. Responsibilities: • Respond to incoming calls from credit union members and provide accurate, courteous assistance with routine account and service inquiries. • Guide members through questions related to balances, account activity, and available financial products while maintaining a calm and supportive tone. • Deliver thoughtful service to a diverse member base, including individuals who may require extra patience and clear communication. • Navigate multiple screens and internal applications efficiently to research information, document interactions, and complete service tasks. • Maintain detailed and accurate records of member conversations and follow established procedures for call handling and issue resolution. • Support the team during elevated call volume by managing requests efficiently and helping ensure consistent member service levels. • Participate fully in onboarding, orientation, and role-based training to build product knowledge and operational readiness. • Work a schedule that includes weekday shifts and two Saturday mornings per month, with adjusted time during the week to remain within standard hours.
2026-06-19T00:00:00Z

Customer Service Representative

Des Plaines, IL
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for a Customer Service Representative to join a team in a contract-to-permanent capacity in Rosemont, IL. This position is ideal for someone who enjoys supporting customers, managing order-related activity, and keeping communication clear from initial request through final resolution. The role calls for strong attention to detail, a service-focused mindset, and the ability to coordinate effectively with internal partners to ensure a smooth customer experience. Responsibilities:• Respond to incoming customer calls and messages, routing requests appropriately and providing prompt assistance.• Enter customer orders with accuracy while confirming product information, quantities, and pricing details before submission.• Follow each order through the fulfillment cycle and keep customers informed of progress, changes, or delays.• Resolve questions and concerns related to order activity by researching issues and delivering timely updates.• Work closely with internal order management and fulfillment teams to address problems and support efficient processing.• Review order records to identify inconsistencies, investigate discrepancies, and help bring transactions to completion.• Maintain clear documentation of customer interactions, recurring concerns, and resolution outcomes to support process improvements.• Deliver attentive service throughout the full order lifecycle, ensuring customers receive consistent communication and support.
2026-06-24T00:00:00Z

Customer Service Representative

Waukesha, WI
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Waukesha, Wisconsin. This contract position with permanent potential is ideal for someone who enjoys helping others, managing customer interactions with professionalism, and ensuring accurate order processing. The person in this role will serve as a key point of contact for callers while delivering responsive service and maintaining organized records. Responsibilities: • Respond to incoming customer calls with professionalism, empathy, and clear communication. • Assist callers with questions, requests, and issue resolution while providing a positive service experience. • Enter customer orders and related information accurately into internal systems. • Handle a steady volume of call center activity while maintaining quality and efficiency standards. • Make outbound calls as needed to follow up on requests, clarify details, or provide updates. • Document customer interactions thoroughly to ensure complete and accurate records. • Coordinate with internal teams to address service concerns and support timely resolution. • Monitor order details carefully and verify information to reduce errors and improve customer satisfaction.
2026-07-07T00:00:00Z

Quality Control Manager

Arlington Heights, IL
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
We are looking for a Quality Control Manager to lead and strengthen the quality assurance program supporting mortgage servicing operations in the Northwest suburbs of Chicago Illinois. This role will shape review standards, evaluate borrower and client interactions, and translate findings into practical improvements that elevate service, compliance, and operational consistency. The position also works closely with leadership and cross-functional teams to identify risk patterns, support corrective action plans, and enhance the overall customer experience. Responsibilities:• Build, manage, and refine a quality assurance framework for customer-facing mortgage servicing functions, with a strong focus on call reviews and service consistency.• Evaluate recorded borrower and client communications to measure professionalism, accuracy, policy adherence, and regulatory compliance.• Create and maintain scorecards, review criteria, and testing approaches that support fair and effective quality evaluations across teams.• Examine complaint activity, customer feedback, and performance data to uncover recurring issues, service gaps, and opportunities for improvement.• Recommend and help implement actions that improve borrower satisfaction, strengthen first-contact resolution, and raise overall service standards.• Work with Compliance and operational leaders to ensure monitoring practices reflect current regulatory requirements, client expectations, and emerging risk areas.• Oversee remediation tracking by confirming that identified deficiencies are addressed and corrective actions are completed effectively.• Prepare reporting for leadership that summarizes quality trends, key metrics, risk observations, and performance insights.• Coach managers and team members on review outcomes and contribute to training initiatives based on quality results and operational trends.• Partner with departments including Customer Service, Cashiering, Tax and Insurance, Loan Administration, and Investor Services to resolve escalations and improve borrower outcomes.
2026-06-19T00:00:00Z