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9 results for Customer Service Manager in Racine, WI

Customer Service Representative

Elk Grove Village, IL
onsite
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a waste and environmental services team in Illinois. This contract opportunity with permanent potential is ideal for someone who enjoys helping customers, managing service-related requests, and supporting daily office operations in a fast-paced setting. The person in this role will serve as a key point of contact for customers, ensuring concerns are addressed professionally while maintaining accurate service and account records. Responsibilities: • Respond to inbound customer calls and messages, provide account assistance, and handle service-related questions with professionalism and care. • Work closely with internal teams to investigate and resolve billing concerns, service disputes, and other customer issues in a timely manner. • Speak with customers to gather needed information, enter details into company systems, and maintain accurate records for accounts and service requests. • Prepare service agreements, process order-related documentation, calculate applicable fees, collect deposits, and update account changes such as address revisions or service cancellations. • Accept customer payments, support bank deposit processing, and complete general administrative tasks that help keep the office running efficiently. • Identify opportunities to introduce customers to additional or expanded services when appropriate and communicate customer needs or trends to team leadership. • Escalate service failures to the appropriate departments for review and follow through to support satisfactory resolution. • Deliver a positive customer experience by resolving concerns with practical, cost-conscious, and environmentally responsible solutions.
2026-09-14T00:00:00Z

Customer Service Representative

Arlington Heights, IL
onsite
Permanent / Full Time
52000 - 60000 USD / Yearly
Our client is looking for a Customer Service Representative to support clients and coordinate orders in Arlington Heights, Illinois. This role is ideal for someone who thrives in a deadline-driven environment, stays organized across multiple priorities, and communicates clearly with both customers and internal teams. The person in this position will help keep custom and stock product orders on track from initial request through final delivery while providing thoughtful service and practical solutions.THIS POSITION IS 100% ON-SITE*10% (4 times/year) TRAVEL TO TRADESHOWS IS REQUIRED FOR THIS POSITION* Pay: $25/hour-$29/hourBenefits: Medical, Dental, Vision, 401k, Paid Time Off Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster Responsibilities:• Manage customer orders from purchase order receipt through shipment, ensuring all documentation, acknowledgements, payment details, and delivery information are completed accurately.• Serve as the main point of contact for customers, sales partners, and production teams by providing updates, answering questions, and coordinating changes throughout the order lifecycle.• Review product details and proofs before production, confirm specifications are correct, and partner with the art team to move custom projects forward efficiently.• Handle quote requests, sample coordination, reorder outreach, and product-related follow-up to support ongoing customer needs and sales activity.• Monitor production and shipping timelines closely, escalate risks early, and work across departments to resolve delays, discrepancies, or fulfillment issues before they affect delivery commitments.• Support licensed product processes by maintaining required documentation, tracking labeling needs, and assisting with royalty and compliance-related activities.• Perform administrative customer service tasks such as maintaining account records, processing invoicing support, collecting required forms, and assisting with past-due balance follow-up.• Contribute to office operations by answering incoming calls, welcoming visitors, distributing mail, ordering supplies, and assisting with other administrative needs as assigned.• Travel domestically on a limited basis for industry trade shows, including event preparation, booth setup and breakdown, and participation in scheduled sessions.
2026-09-09T00:00:00Z

Customer Service Representative

Milwaukee, WI
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are looking for a Customer Service Representative to join a team in Milwaukee, Wisconsin, in a contract opportunity with the potential for a permanent role. This role is ideal for someone who enjoys supporting business customers, resolving service-related concerns, and keeping order and account information accurate. You will work closely with sales, accounts receivable, and operations teams to help maintain strong customer relationships while ensuring timely follow-up on orders, billing, and inventory-related tasks. Responsibilities: • Serve as a primary point of contact for business customers, addressing product concerns, delivery questions, service issues, and potential growth opportunities. • Review incoming purchase orders, investigate discrepancies when needed, and enter order details accurately into company systems. • Maintain and update customer-related web information in coordination with the Accounts Receivable team to support accurate account records. • Partner with plant operations and sales staff by preparing requested reports and assisting with web-based customer support needs. • Document quality-related issues, create the necessary organizational records, and monitor progress through resolution. • Support billing activities by helping generate credit memos and following up on past-due invoices to encourage timely payment. • Contribute to customer experience initiatives by assisting with the annual customer service satisfaction survey process. • Provide coverage for coworkers during absences and help maintain smooth daily service operations across the team. • Assist with inventory activities, including monthly counts, transaction entry, stock monitoring, and material replenishment requests from external vendors and affiliated locations.
2026-09-16T00:00:00Z

Customer Service Representative

Waukesha, WI
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Wisconsin. This contract opportunity with the potential to become permanent is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and ensuring orders are handled accurately. In this role, you will serve as a key point of contact for incoming inquiries while delivering courteous, efficient service across each interaction. Responsibilities: • Respond to incoming customer calls promptly and provide helpful, attentive support. • Assist callers with questions, resolve routine issues, and ensure each interaction is handled with care and accuracy. • Enter customer orders and service details into internal systems while maintaining complete and accurate records. • Place outbound calls as needed to follow up on requests, clarify order information, or provide updates. • Manage a steady volume of call center activity while maintaining service quality and attention to detail. • Communicate clearly with customers and internal team members to support timely resolution of service needs.
2026-09-15T00:00:00Z

Customer Service Representative

Racine, WI
onsite
Temporary to Hire
21 - 21 USD / Hourly
We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Racine, Wisconsin. This contract opportunity with permanent potential is ideal for someone who enjoys helping people, managing customer interactions with professionalism, and ensuring orders are handled accurately from start to finish. In this role, you will serve as a key point of contact for incoming inquiries while contributing to a responsive and service-focused team environment. Responsibilities: • Respond to incoming customer calls with professionalism, empathy, and clear communication. • Assist customers with questions, service needs, and general support requests in a fast-paced call center setting. • Enter and update order details accurately to ensure timely processing and fulfillment. • Handle a mix of inbound and outbound calls to support customer follow-up and issue resolution. • Document customer interactions thoroughly to maintain accurate service records. • Resolve routine concerns efficiently and escalate more complex matters when appropriate. • Provide a high standard of service that reflects the values of a non-profit organization. • Collaborate with team members to maintain smooth daily operations and consistent customer support.
2026-09-16T00:00:00Z

Customer Service Representative

Racine, WI
onsite
Temporary to Hire
20 - 21 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Racine, Wisconsin. This contract position with permanent potential is ideal for someone who enjoys helping people, communicating clearly, and handling a steady flow of customer interactions in a service-focused environment. The person in this role will manage inquiries, process orders accurately, and provide dependable support across inbound and outbound communication channels. Responsibilities: • Respond to incoming customer calls with professionalism and provide clear, helpful information. • Assist individuals with questions, concerns, and service requests while delivering a positive customer experience. • Enter orders and update customer details with accuracy and attention to detail. • Place outbound calls as needed to follow up on requests, confirm information, or provide updates. • Document customer interactions thoroughly to maintain organized and reliable records. • Resolve routine issues efficiently and escalate more complex matters to the appropriate team when necessary. • Support daily call center operations by managing a consistent volume of phone-based interactions.
2026-09-16T00:00:00Z

Customer Service Representative

Waukesha, WI
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization serving families in Wisconsin. This contract opportunity with permanent potential is ideal for someone who enjoys helping others, communicates clearly, and can manage a high volume of phone-based interactions with professionalism and empathy. In this role, you will assist community members with service-related questions, capture accurate information, and help ensure a positive experience for individuals seeking support. Responsibilities: • Respond to incoming calls from community members and provide timely, courteous assistance tailored to their needs. • Place outbound calls as needed to gather information, confirm details, and support follow-up communication. • Enter and update client or service-related information accurately within internal systems and records. • Guide individuals through available services, next steps, and required information in a clear and supportive manner. • Handle customer interactions with patience and professionalism while maintaining confidentiality and accuracy. • Monitor call activity and documentation to help ensure complete and consistent service records. • Work collaboratively with internal team members to address questions, resolve issues, and maintain smooth daily operations.
2026-09-16T00:00:00Z

Customer Service Lead

Mount Prospect, IL
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
Our client is looking for an experienced Customer Service Lead to guide day-to-day service operations and support a high-performing team. This role combines frontline customer support with team leadership, making it ideal for someone who can balance hands-on problem solving with process improvement. The successful candidate will strengthen service standards, build cross-functional partnerships, and help create an organized, responsive customer experience. THIS POSITION IS 100% IN-OFFICESalary: $60,000-$70,000/year (paid hourly)Benefits: Health: BCBC PPO (high deductible) or HMO. HSA with company contribution, no dental, no vision, 401K with contribution, 2 weeks PTO, 7 sick days, standard holidays*ORDER ENTRY INTO A CRM AT A MANUFACTURING COMPANY IS REQUIRED. CANDIDATES WITHOUT THIS EXPERIENCE WILL NOT BE CONSIDERED* Responsibilities:• Support a small customer service team, providing guidance that strengthens performance, consistency, and individual growth.• Contribute directly to daily service activity by responding to customer questions, resolving concerns, and assisting with routine account and order-related needs.• Set team priorities and performance expectations while reinforcing accountability for service levels, quality, and follow-through.• Review workloads, turnaround times, order accuracy, and overall service effectiveness to identify areas needing attention.• Take ownership of complex or escalated customer matters and drive practical resolutions in a timely, effective manner.• Partner with internal groups such as sales, operations, purchasing, and logistics to ensure customer requests are addressed accurately and efficiently.• Maintain complete and reliable customer and order records, ensuring documentation is up to date and aligned with business requirements.• Recognize recurring service challenges, investigate underlying causes, and implement improvements that reduce repeat issues.• Lead onboarding, coaching, and performance feedback efforts for team members while fostering a cooperative and customer-focused environment. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
2026-08-28T00:00:00Z

Customer Experience Professional

Barrington, IL
remote
Temporary / Contract
27 - 27 USD / Hourly
We are looking for a detail-oriented Customer Experience specialist for a FULLY REMOTE contract position. This opportunity is ideal for someone who thrives in a fast-paced service environment, enjoys solving problems in real time, and can confidently support candidates, clients, and branch teams. The role centers on handling a high volume of daily interactions, navigating multiple systems efficiently, and delivering clear, accurate guidance. Must be okay with the following working hours: (Monday, Tuesday, Friday 7:00am to 6:00pm) (Wednesday, Thursday 12:00pm to 5:00pm) Responsibilities: • Manage a large volume of daily inbound and outbound customer contacts, providing timely support and maintaining service quality in a metrics-driven setting.• Investigate and resolve payroll and service-related questions by gathering details, identifying next steps, and ensuring accurate follow-through.• Assist candidates, clients, and branch personnel with questions about processes, timelines, and available service options.• Enter, update, and document transactions carefully across multiple platforms, escalating items to payroll operations when additional action is required.• Explain self-service tools and communication channels so users can complete routine tasks more efficiently and with greater confidence.• Use sound judgment during unscripted conversations to address concerns effectively and adapt responses to each situation.• Work closely with internal teams to support smooth issue resolution and maintain consistent communication across service channels.
2026-09-14T00:00:00Z