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8 results for Customer Service Manager in Racine, WI

Customer Service Specialist

Saukville, WI
onsite
Permanent
65000 - 78000 USD / Yearly
Robert Half is partnering with a manufacturing client in the recruiting for an Customer Service Representative to join their team due to growth focused on the order fulfillment process. In this role, you will be responsible for managing the end-to-end order workflow, from entering and processing sales orders to ensuring inventory availability, coordinating purchases when inventory is low, preparing quotes, and tracking shipments to guarantee timely delivery. This position bridges the gap between sales, operations, and customers to deliver excellent service and accurate order execution. Key Responsibilities:<ul><li>Enter and process sales orders promptly, ensuring accuracy and alignment with current inventory levels.</li><li>Monitor inventory availability; coordinate with purchasing to reorder products as needed.</li><li>Provide quotes to customers, answer product or order-related inquiries, and deliver timely follow-up.</li><li>Track orders from entry through shipment and delivery, proactively informing customers of status updates or delays.</li><li>Liaise with warehouse, shipping, and purchasing teams to resolve issues and ensure on-time fulfillment.</li><li>Maintain comprehensive customer order files and document all communications for each transaction.</li><li>Work with the sales department to clarify customer requirements and confirm contract terms.</li><li>Investigate and resolve customer concerns related to orders, shipments, or inventory with professionalism.</li><li>Support process improvements to streamline order entry, inventory tracking, and customer communications.</li></ul>
2026-04-13T00:00:00Z

Customer Service Representative

Milwaukee, WI
onsite
Contract / Temporary to Hire
20 - 25 USD / Hourly
1. On-going business customer advocate monitoring product quality, delivery, customer complaints, issues and opportunities. 2. Respond timely to all customer calls, emails, phone calls. 3. Review, research, and enter new purchase orders as they are received. 4. Manage web data in conjunction with the Accounts Receivable team. 5. Support the plants and the sales team with various requests related to sales reports and web support. 6. Create and track RMA’s for quality issues. 7. Assist Accounts Receivable with the creation credit memos. 8. Assist in the completion of the annual Customer Service Satisfaction Survey. 9. Proactively contact customers regarding issuance of purchase orders and follow-up on all delinquent purchase orders. 10. Pursue payments for overdue invoices. 11. Provide backup support by filling in when team members are out of the office. 12. Assist with monthly inventory counts and entering inventory as needed. 13. Assist in monitoring stock and submitting material requisitions for inventory received from sister sites and outside vendors.
2026-04-15T00:00:00Z

Customer Service Representative

Chicago, IL
onsite
Contract / Temporary to Hire
20.9 - 23 USD / Hourly
We are looking for a dedicated and empathetic Customer Service Representative to join our team in Chicago, Illinois. This is a Contract to permanent position with an opportunity to grow within the organization. In this role, you will provide exceptional support to credit union members, addressing their inquiries and ensuring a positive customer experience. If you have a passion for helping others and a strong ability to multitask, this position is for you. Responsibilities: • Respond to inbound calls from credit union members, addressing inquiries about account balances, transactions, and available products. • Provide clear and empathetic communication, especially when assisting customers with their financial needs. • Utilize multiple software systems, including Symitar, Amazon Connect, Smart Sheets, and Orpheus, to efficiently manage member requests. • Maintain a strong understanding of the credit union's product offerings to provide accurate information and recommendations. • Demonstrate patience and professionalism while handling a high volume of calls in a fast-paced environment. • Participate in a thorough onboarding process, including training and orientation, to ensure familiarity with systems and procedures. • Adhere to attendance policies and maintain reliability in scheduling, including occasional Saturday shifts. • Collaborate with team members to meet service level goals and enhance the overall member experience. • Stay informed about updates to credit union services and policies to provide up-to-date assistance. • Troubleshoot basic technical issues for members and escalate more complex problems to the appropriate department.
2026-04-10T00:00:00Z

Customer Service Representative

Hartland, WI
onsite
Contract / Temporary to Hire
23 - 25 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Hartland, Wisconsin. This role involves managing customer interactions, processing orders, and handling accounts receivable tasks while ensuring efficient communication with various customer classes. The ideal candidate will have experience in consumer goods and be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a Contract to long-term position, offering an opportunity to transition into a lasting role. Responsibilities: • Process order receipts and confirmations for retail, corporate, and wholesale customers. • Accurately enter and route orders for various customer categories, including wholesale, distributors, web, retail, donations, and exports. • Handle accounts receivable tasks such as invoicing, deposits, and responding to inquiries. • Address customer service needs, including complaints, product inquiries, and requests for purchasing information. • Manage donation requests and set up new customer profiles in the database. • Perform filing and maintain organization for front desk and reception duties. • Monitor aged receivables on a weekly basis to ensure timely follow-up. • Generate monthly customer statements and prepare salesperson commission reports. • Assist with social media marketing efforts on platforms like Facebook, Instagram, and Pinterest. • Conduct annual tasks such as trade show lead follow-ups and rotating stock in the showroom.
2026-03-26T00:00:00Z

Customer Service

Racine, WI
onsite
Temporary
19 - 19 USD / Hourly
BotJob Description: Contract-to-Hire Application Processor (Nonprofit Organization – Racine, WI)Overview: Join a mission-driven nonprofit organization in Racine, WI as an Application Processor (Contract-to-Hire). This essential administrative role provides critical support to our community by reviewing applications, maintaining accurate data, and delivering excellent customer service.Key Responsibilities:<ul><li>Review and process incoming applications for eligibility, completeness, and compliance with organizational guidelines.</li><li>Perform accurate data entry of application details into electronic systems and databases.</li><li>Respond to applicant inquiries via phone, email, and in person, providing professional and empathetic customer service.</li><li>Schedule appointments for applicants and clients, coordinating calendars and sending confirmations.</li><li>Maintain confidential records and uphold privacy standards in accordance with nonprofit policies.</li><li>Collaborate with internal staff and external stakeholders to resolve application issues and ensure timely support.</li><li>Assist with general office tasks and administrative support as needed.</li></ul>Contract-to-Hire Details: This role starts as a contract position with the intention to convert to full-time based on performance and organizational needs.Ready to make a difference? Apply today and help support our nonprofit’s community impact.
2026-04-09T00:00:00Z

Senior Customer Service Lead

Rolling Meadows, IL
onsite
Permanent
70000 - 85000 USD / Yearly
Our client is looking for a motivated and detail-oriented Senior Customer Service Lead to oversee a team of customer service representatives and enhance overall client satisfaction. Based in Hoffman Estates, Illinois, this role is pivotal in managing customer accounts, improving operational workflows, and ensuring seamless order-to-cash processes. The ideal candidate will thrive in a collaborative environment, driving efficiency while mentoring team members to deliver exceptional service. Responsibilities:• Supervise and coordinate customer order processing, delivery schedules, and sales orders while ensuring smooth transitions to fulfillment and accounting teams.• Establish and enforce response-time service level agreements (SLAs) for customer inquiries, coaching team members to meet accuracy and speed benchmarks.• Analyze customer order patterns and inventory signals to proactively secure orders and avoid service disruptions.• Collaborate with sales teams to forecast demand and provide actionable input during Monthly Sales & Inventory planning meetings.• Streamline workflows for quotes, pricing, inventory availability, and delivery timelines, ensuring documentation of standard procedures for consistency.• Mentor customer service representatives through regular one-on-one meetings, performance evaluations, and cross-training initiatives to build team expertise.• Drive process improvements that enhance inventory management and order accuracy, contributing to overall operational efficiency.• Partner with stakeholders to ensure customer insights are effectively translated into supply chain strategies and actionable volume signals.• Maintain and update department standard operating procedures (SOPs) to reflect best practices and efficiency goals.• Perform additional tasks and projects as assigned to support the department's objectives. Hybrid schedule (Mon–Thurs onsite, Fridays remote)Compensation: $70k–$85k + 10% bonus (based on company performance) Benefits: medical, dental and vision insurance, voluntary life insurance, 401k with up to 5% match, 15 days PTO, 4 personal days and 9 holidays.
2026-04-16T00:00:00Z

Client Services Associate

Highland Park, IL
onsite
Permanent
50000 - 58000 USD / Yearly
Our client is looking for a dedicated Client Services Associate to join their team in Deerfield, Illinois. This role requires excellent communication skills and a strong ability to foster relationships. If you thrive in a collaborative environment and have a passion for customer service, we encourage you to apply. This position offers a salary of $55,000-$58,000 + bonus + health, vision, dental, 401k, PTO, and it is on-site 4 days, and Fridays are work from home. Responsibilities:• Act as the primary point of contact between physician-clients, their staff, and patients, ensuring seamless communication.• Coordinate and oversee operational processes, including planning, implementing, and analyzing project outcomes.• Support the creation and distribution of marketing materials by collaborating with graphic designers, copywriters, and printers.• Develop and maintain strong relationships with clients to ensure satisfaction and address any concerns.• Provide exceptional customer service to all stakeholders, consistently exceeding expectations.• Track project progress and report on successes and areas for improvement.• Facilitate communication between internal teams and external clients to ensure alignment on goals and deliverables.• Ensure all patient interactions are handled with professionalism and empathy, fostering trust and confidence.Client Services Associate
2026-04-16T00:00:00Z

Supply Chain Manager

Oconomowoc, WI
onsite
Permanent
110000 - 120000 USD / Yearly
We are looking for a highly skilled Supply Chain Manager for an Oconomowoc, Wisconsin area organization. In this role, you will oversee and optimize supply chain operations, ensuring efficiency across logistics, procurement, and inventory management. The ideal candidate will have a strategic mindset, strong problem-solving abilities, and a proven track record in managing complex supply chain processes. Responsibilities:• Develop and implement effective supply chain strategies to enhance efficiency and cost-effectiveness.• Oversee logistics operations, including transportation, warehousing, and delivery schedules.• Manage procurement processes, ensuring timely and accurate purchase requests and supplier negotiations.• Optimize global supply chain activities, ensuring seamless coordination across international operations.• Monitor inventory levels and implement strategies to minimize overstock and shortages.• Collaborate with cross-functional teams to align supply chain activities with organizational goals.• Analyze supply chain data to identify areas for improvement and implement corrective actions.• Ensure compliance with all regulatory requirements and company policies related to supply chain operations.• Lead initiatives to enhance supplier relationships and improve service levels.• Provide leadership and guidance to the supply chain team, fostering a culture of continuous improvement.
2026-04-09T00:00:00Z