Add your latest resume to match with open positions.
4 results for Help Desk Support Manager in Quincy, MA
- North Waltham, MA
- onsite
- Temporary
- 23.75 - 27.5 USD / Hourly
- We are looking for an experienced Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide high-quality technical support to end users while contributing to the stability and improvement of IT systems. Based in Waltham, Massachusetts, this position requires a blend of technical expertise, problem-solving abilities, and excellent communication skills to ensure seamless IT operations.<br><br>Responsibilities:<br>• Deliver Tier 1 and Tier 2 technical support for hardware, software, identity, and collaboration tools.<br>• Diagnose and resolve issues related to Windows and macOS devices, Microsoft 365 applications, and mobile devices.<br>• Perform user lifecycle management tasks, including onboarding, access updates, and offboarding.<br>• Configure, provision, and support laptops, mobile devices, and peripherals.<br>• Maintain accurate records of IT assets and devices.<br>• Administer and support core IT platforms such as Microsoft 365 and endpoint management systems.<br>• Investigate recurring issues, identify root causes, and propose solutions for operational improvements.<br>• Collaborate with Infrastructure and Security teams to implement fixes and preventive measures.<br>• Develop and update knowledge base articles and runbooks to standardize processes.<br>• Assist with testing and deployment of system updates and enhancements.
- 2026-03-10T00:00:00Z
- Malden, MA
- onsite
- Temporary
- 23.75 - 27.5 USD / Hourly
- <p>Our client on the North Shore is looking for a temp to perm Help Desk Analyst to start immediately. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide phone support for employees globally</li><li>Install/maintain PC hardware, software, and assist with onboarding/offboarding</li><li>Troubleshoot network and hardware issues</li><li>Support server maintenance and IT projects</li><li>Update technical/user documentation</li><li>Collaborate with IT to support business needs</li></ul>
- 2026-03-10T00:00:00Z
- Chelmsford, MA
- onsite
- Temporary
- 25 - 30 USD / Hourly
- <p>We are looking for a Junior Help Desk Analyst to join our team in Lexington, Massachusetts. In this role, you will provide essential technical support to end-users, ensuring the smooth operation of hardware, software, and network systems. This is a long-term contract position offering an opportunity to expand your expertise in a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Address and resolve user-reported hardware, software, and network issues with efficient troubleshooting techniques.</p><p>• Identify problems by actively listening to users and conducting thorough research.</p><p>• Deliver step-by-step guidance to users, ensuring they understand and follow the solutions provided.</p><p>• Record detailed information about issues and resolutions in the ticketing system.</p><p>• Escalate advanced technical concerns to senior team members when necessary.</p><p>• Build and maintain a comprehensive understanding of company technology and support procedures.</p><p>• Stay informed about emerging technologies and incorporate new knowledge into daily tasks.</p>
- 2026-02-25T00:00:00Z
- Chelmsford, MA
- onsite
- Contract / Temporary to Hire
- 38 - 50 USD / Hourly
- We are looking for an experienced Application Support Specialist to manage and maintain a suite of Microsoft-based enterprise applications. This contract-to-permanent position is based in Lowell, Massachusetts, and offers the opportunity to work on diverse systems while collaborating with internal teams to enhance application performance. The ideal candidate will have a strong background in system integrations, troubleshooting, and user access management.<br><br>Responsibilities:<br>• Deliver Tier II support for a variety of Microsoft-based business applications, ensuring quick and effective resolution of issues.<br>• Administer and troubleshoot user authentication and configurations within Okta, maintaining secure access across systems.<br>• Facilitate integrations between internal platforms and third-party systems, ensuring seamless functionality.<br>• Utilize SQL to query databases, troubleshoot issues, and validate data integrity without engaging in development activities.<br>• Collaborate with internal stakeholders to identify and resolve application performance issues.<br>• Monitor and support various software applications, ensuring they operate efficiently.<br>• Maintain Active Directory configurations and permissions to support enterprise operations.<br>• Provide technical guidance on Dell and Cisco technologies, ensuring hardware compatibility with supported applications.<br>• Contribute to system upgrades and application enhancements to optimize user experience.
- 2026-02-25T00:00:00Z