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5 results for Help Desk Support Manager in Quincy, MA

Help Desk/Desktop Support Analyst

Lynn, MA
onsite
Temporary to Hire
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support across sites in Gloucester and Beverly, MA. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving user issues, supporting desktop and mobile environments, and serving as a dependable local IT resource. The role offers a mix of front-line troubleshooting, device support, and collaboration with broader technology teams when advanced escalation is needed. Responsibilities:• Deliver day-to-day technical assistance for end users, resolving hardware, software, and access issues in a timely manner.• Act as the primary on-site IT contact for assigned locations while coordinating escalations with remote infrastructure and support teams when necessary.• Troubleshoot Windows-based desktops, laptops, and mobile devices, including account access, application performance, and connectivity concerns.• Manage and update service desk tickets with clear documentation, status changes, and resolution details to ensure strong support follow-through.• Support user accounts and permissions within Active Directory, Entra ID, Azure Active Directory, Microsoft 365, and related enterprise systems.• Assist with Citrix environment support, including workspace access and secure application connectivity for end users.• Help maintain device deployments and endpoint configurations, including desktop operating systems and thin client platforms such as IGEL.• Provide support for cloud-connected tools and printing solutions, helping users work effectively across office and remote settings.
2026-07-27T00:00:00Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary to Hire
47.5 - 55 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join a growing team in Boston, Massachusetts. This contract-to-permanent position is ideal for a detail-oriented IT specialist who thrives in a law firm environment and enjoys resolving complex user issues across desktop, cloud, and collaboration platforms. The role supports a fast-paced organization with a strong focus on service quality, teamwork, and long-term career growth. Responsibilities: • Resolve escalated support requests that move beyond the Tier 1 service desk, delivering timely solutions for both technical and user-facing issues. • Provide hands-on support for Windows 11, Microsoft 365, Azure Virtual Desktop, and core desktop technologies used across the firm. • Troubleshoot and maintain legal document management platforms such as iManage or NetDocuments, ensuring users can access and manage files efficiently. • Support Zoom and Microsoft Teams meeting technology, including audiovisual issues that affect daily collaboration and client-facing communication. • Investigate account access concerns, password-related issues, and Active Directory requests while maintaining a strong customer service approach. • Assist with backup, disaster recovery, and business continuity tasks, including work related to tools such as Zerto. • Monitor logs and review server capacity or performance concerns to help identify and address underlying infrastructure issues. • Contribute to the development of a scalable service desk function by helping onboard new users and supporting the organization’s expanding office and cloud footprint.
2026-07-15T00:00:00Z

Customer Service Manager

Northborough, MA
onsite
Permanent / Full Time
85000 - 95000 USD / Yearly
We are looking for a Customer Service Manager to lead day-to-day customer support operations and ensure a responsive, organized experience for domestic and international clients in Northborough , Massachusetts. This role combines team leadership with hands-on order coordination, shipping support, and cross-functional collaboration across sales, production, and quality teams. The ideal candidate brings a strong background in regulated or manufacturing environments and is comfortable improving processes while maintaining high service standards. Responsibilities:• Lead, coach, and evaluate customer service team members to build a high-performing department focused on accuracy, responsiveness, and customer satisfaction.• Partner with sales leadership and internal stakeholders to deliver consistent service, resolve escalations, and support business objectives.• Oversee open orders, quotations, and proforma activity to ensure timely follow-up, accurate communication, and on-schedule shipment execution.• Manage international order fulfillment from order review through delivery, including coordination with distributors, carriers, and internal teams.• Prepare and review export-related paperwork such as proforma invoices, delivery documentation, shipping records, and related transaction files.• Confirm inventory availability, communicate shortages or backorders to the appropriate teams, and help align customer commitments with production timelines.• Support returns and initial complaint handling, partnering with quality personnel when product concerns require further investigation.• Maintain accurate customer records and operational notes in CRM or order management systems while ensuring service and shipping areas remain organized and properly supplied.• Update departmental procedures and work instructions as processes evolve, and contribute to marketing or administrative initiatives when needed.
2026-07-22T00:00:00Z

Office Svcs Manager

Westford, MA
onsite
Temporary / Contract
34 - 39.8 USD / Hourly
We are looking for an experienced Office Services Manager to lead day-to-day workplace operations for an onsite team in Westford, Massachusetts. This Long-term Contract position focuses on creating a well-run, safe, and responsive office environment while partnering with site leadership to improve the employee experience. The role combines operational oversight, vendor coordination, budgeting, and space planning to support business needs and maintain high service standards. Responsibilities: • Direct daily office services across reception, workplace support, safety coordination, business continuity activities, food service, supplies, records oversight, recycling, and transportation-related needs. • Partner with site leaders to strengthen the workplace experience by identifying service gaps, responding to employee feedback, and helping shape practical improvement plans. • Coordinate local office initiatives with regional partners, ensuring site programs are aligned with broader standards and executed effectively. • Build, track, and forecast operating budgets for the site, while working with finance and leadership teams to monitor spending and identify efficiency opportunities. • Manage vendor relationships, service agreements, insurance documentation, and risk-related processes to ensure compliance with organizational and legal expectations. • Support space utilization by maintaining occupancy planning and seating arrangements that reflect business priorities and workplace capacity needs. • Oversee office moves, workspace changes, and site-related projects, including coordination with facilities and specialized service providers when required. • Maintain readiness for emergency response and environmental health initiatives by helping administer site procedures, training coordination, and workplace safety practices.
2026-07-31T00:00:00Z

Front Desk Administrator

Boston, MA
onsite
Temporary / Contract
23.75 - 25 USD / Hourly
We are looking for an experienced Front Desk Administrator to support a high-profile conference and executive reception environment in Boston, MA. This Long-term Contract position is ideal for someone who thrives in a client-facing setting, delivers attentive service, and remains composed while managing changing priorities. The role combines front desk coordination, meeting support, and event logistics to create a seamless on-site experience for employees, executives, and guests. Responsibilities:• Welcome employees, executives, visitors, and event facilitators while creating a detail-focused and service-focused first impression at the reception area.• Coordinate meeting space reservations, update room calendars, and respond promptly to booking inquiries with accuracy and attention to detail.• Support events by arranging room layouts, confirming spaces are prepared in advance, and assisting with catering, beverage service, and post-event reset activities.• Provide hands-on assistance with audiovisual and virtual meeting needs, helping resolve basic technical issues to keep meetings running smoothly.• Work closely with administrative partners, facilities teams, and security personnel to ensure daily operations and executive-facing activities run efficiently.• Use sound judgment when handling confidential information and sensitive executive schedules, maintaining discretion at all times.• Anticipate client needs, address service concerns early, and offer practical solutions that enhance the overall guest experience.• Keep shared conference areas organized and presentable, including reporting maintenance needs or service requests when necessary.• Answer site-related questions and offer clear directions or guidance regarding building amenities and conference services.• Take on additional reception, event, or operational support tasks as needed to meet business demands.
2026-07-14T00:00:00Z