<p><strong>Staff Accountant - Hybrid</strong></p><p>Our client a Global firm based in Stamford, CT seeks a staff accountant to join their growing team. This role supports the month end close / reporting as well as assists with accounts payable. The firm is known for a team-based culture, nice consistent hours, promoting from within, and a very generous bonus and benefits package.</p><p><br></p><p>For immediate consideration email your resume to austin.royle@rhi.</p><p><br></p><p>TY,</p><p>Austin</p>
We are looking for a Customer Service Representative to support customers from our New Jersey location in a fast-moving office setting. This Long-term Contract position is ideal for someone who enjoys resolving concerns, managing service requests from start to finish, and delivering a high-quality customer experience. The person in this role will work closely with internal departments to address inquiries efficiently while helping customers navigate available support options.<br><br>Responsibilities:<br>• Handle customer inquiries related to service problems, research the cause of issues, and provide timely resolution for concerns such as missed pickups and related requests.<br>• Enter and manage customer orders and service requests with accuracy, ensuring each item is tracked through completion.<br>• Partner with teams across billing, sales, and operations to coordinate solutions that align with customer expectations and business needs.<br>• Guide customers in using self-service resources and explain available tools that can improve their overall service experience.<br>• Recognize repeated service challenges or workflow gaps and elevate them to the appropriate internal contacts for review and improvement.<br>• Adjust quickly to updated procedures, shifting priorities, and changing business demands while maintaining service quality.<br>• Maintain clear documentation of customer interactions, follow-up actions, and outcomes to support consistent communication and accountability.
<p>Robert Half is hiring! We are looking for a Senior Software Engineer to build and evolve data-driven platforms that turn complex information into reliable, usable products. In this role, you will create resilient systems that process diverse data sources, support application experiences, and improve how information is stored, accessed, and delivered. You will work closely with teammates to shape engineering practices, solve production issues, and deliver iterative improvements that keep customer value at the center of development.</p><p><br></p><p>Responsibilities:</p><p>• Architect and develop scalable pipelines that collect, normalize, and transform structured and unstructured data from varied sources into formats ready for analytics and AI use cases.</p><p>• Build production-ready services with strong observability, dependable error handling, and ongoing performance tuning to support reliability at scale.</p><p>• Improve database and search-layer design across relational and document-oriented systems to balance speed, efficiency, and operating cost.</p><p>• Develop APIs and data access components that connect core data platforms with downstream application functionality in a clean and maintainable way.</p><p>• Lead feature development across the full lifecycle, from initial ingestion and backend processing through delivery of end-user capabilities.</p><p>• Investigate operational alerts, trace issues to underlying causes, and implement corrective actions that prevent repeat incidents.</p><p>• Partner with engineering leadership and cross-functional teammates to define sound data engineering standards, maintain useful technical documentation, and promote knowledge sharing.</p><p>• Make pragmatic engineering decisions by prioritizing customer outcomes and adjusting approach when added complexity does not create meaningful value.</p><p>• Deliver enhancements in incremental releases, using continuous iteration to steadily strengthen product quality and impact.</p>
<p>We are seeking a highly organized Project Coordinator to manage the scheduling, logistics, and execution of multiple event and installation projects from start to finish. This role is ideal for someone who thrives in a fast-paced environment, enjoys coordinating multiple stakeholders, and has strong project management and communication skills.</p><p><strong>Responsibilities</strong></p><ul><li>Coordinate multiple projects simultaneously from kickoff through completion.</li><li>Serve as the primary point of contact between clients, vendors, contractors, and internal teams.</li><li>Create and maintain project schedules, workback plans, timelines, and status updates.</li><li>Coordinate installation and teardown schedules, ensuring projects stay on track and within deadlines.</li><li>Track vendor deliverables, production milestones, and project progress.</li><li>Prepare project documentation, specifications, work orders, and material lists.</li><li>Manage logistics, including transportation, site access, labor scheduling, and venue requirements.</li><li>Assist with project budgets, vendor estimates, purchase orders, and invoicing activities.</li><li>Travel to project sites as needed to oversee installations and address on-site issues.</li><li>Provide regular communication and project updates to key stakeholders.</li></ul><p><br></p>
<p><strong>Accountant - Single Family Office</strong></p><p><br></p><p>We are looking for an experienced Accountant / Bookkeeper to support a single family office in Stamford, Connecticut. This position will oversee core accounting activities, maintain accurate financial records, and help ensure timely completion of recurring reporting and operational personal assistant tasks. The ideal candidate brings account reconciliation expertise, attention to detail, and the ability to manage a mix of bookkeeping and administrative responsibilities with discretion and professionalism.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Oversee daily cash activity, complete bank account reconciliations, and investigate unreconciled transactions to ensure accurate balances.</p><p>• Administer bi-weekly payroll processing and help maintain timely, accurate employee payment records.</p><p>• Prepare and record both routine and ad hoc journal entries in support of general ledger accuracy.</p><p>• Manage the full accounts payable cycle, including invoice review, payment coordination, and follow-up on vendor questions.</p><p>• Facilitate vendor setup by maintaining tax forms, payment details, and supporting documentation in organized records.</p><p>• Monitor recurring disbursements such as utilities, insurance, and subscription expenses while helping maintain effective vendor relationships.</p><p>• Contribute to the month-end close by preparing reconciliations, supporting schedules, and other accounting documentation.</p><p>• Compile year-end vendor payment information and issue required tax reporting forms for multiple entities.</p><p>• Gather financial, tax, and audit-related records and assist with broader family office matters, special projects, and collection-related administrative support.</p>
<p>Are you an experienced project leader with a track record of bringing consumer health, wellness, supplement, or OTC products to market? We're seeking a <strong>Senior Project Manager</strong> to lead end-to-end commercialization projects, partnering with customers and cross-functional teams from concept through commercial launch.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage multiple product launches from intake through first production.</li><li>Coordinate R&D, sourcing, quality, regulatory, manufacturing, and supply chain activities.</li><li>Serve as the primary customer contact for project execution, timelines, risks, and milestones.</li><li>Drive cross-functional accountability and resolve project obstacles.</li><li>Support development of PMO processes, tools, and best practices.</li></ul><p><br></p>
<p>Senior Accountant – Construction </p><p>Location: Rockland County, NY</p><p>Compensation: $110,000-$125,000 plus Bonus</p><p><br></p><p>Overview</p><p>A well-established and growing construction contractor in Rockland County is seeking a Senior Accountant to join their team, reporting directly to the Controller. This role is highly involved in project-based accounting, financial reporting, and job cost analysis, with strong exposure to leadership and operations.</p><p><br></p><p>Key Responsibilities</p><p>• Support month-end close, including journal entries, reconciliations, and financial reporting</p><p>• Prepare and analyze general ledger activity and account reconciliations</p><p>• Assist with financial statement preparation and distribution</p><p>• Manage daily cash activity, including transfers, cash receipts, and bank reconciliations</p><p>• Oversee credit card reconciliations and payroll entries</p><p>• Drive AIA billing (requisitioning), lien waivers, and draw package documentation</p><p>• Support percentage-of-completion (WIP) reporting</p><p>• Partner with AP team to ensure proper job costing and coding of invoices</p><p>• Assist with project closeouts, ensuring all financial and compliance documentation is complete</p><p>• Prepare documentation for insurance audits (GL & Workers’ Comp)</p><p>• Support external audits and financial reviews</p><p>• Maintain multi-entity accounting transactions and intercompany activity</p><p>• Assist with ERP/system optimization, improving reporting and close processes</p><p>• Build strong relationships with Project Managers and Contracts teams</p><p><br></p>
We are looking for a Staff Accountant to join a collaborative, fast-moving organization. This position supports a group of closely connected business and nonprofit entities, offering broad exposure to day-to-day accounting operations and month-end activities. The ideal candidate is someone who enjoys variety, takes initiative, and is comfortable managing core accounting responsibilities within a lean team environment.<br><br>Responsibilities:<br>• Manage accounts payable activities, ensuring invoices are processed accurately and payments are completed on schedule.<br>• Oversee accounts receivable tasks, including billing support, cash application, and follow-up on outstanding balances.<br>• Reconcile bank accounts, credit card statements, and other balance sheet accounts to maintain accurate financial records.<br>• Prepare journal entries and assist with general ledger maintenance to support timely and accurate monthly close activities.<br>• Monitor cash movement, record deposits, and help track liquidity needs across multiple related entities.<br>• Support the monthly close process for several organizations, including preparation of schedules, allocations, and supporting documentation for reporting and budgeting.<br>• Assist with intercompany accounting and maintain clear records for shared expenses, partner arrangements, and related transactions.<br>• Contribute to additional accounting tasks as needed, which may include billing support, inventory-related tracking, and nonprofit financial reporting.
<p>We're looking for someone who is naturally curious, analytical, and eager to learn the operational side of the business. You don't need to have experience with every aspect of labor analytics today, but you should have the financial foundation, business acumen, and desire to become a trusted advisor to leadership.</p><p>This role is perfect for an FP&A professional who wants to step out from behind the spreadsheet, influence decisions, and accelerate their path toward finance leadership.</p><p><br></p><p>Responsibilities:</p><p>• Lead company-wide budgeting, forecasting, and long-range planning activities across multiple business units and operating entities.</p><p>• Create and refine financial models, cash flow outlooks, and scenario analyses to support leadership decisions and strategic planning.</p><p>• Review actual performance against plans, prior periods, and key targets, then highlight trends, risks, and improvement opportunities.</p><p>• Analyze labor-related performance indicators such as billable hours, labor rates, overtime, utilization, productivity, and margin performance.</p><p>• Develop reporting packages, executive dashboards, and KPI summaries that provide clear visibility into financial and operational results.</p><p>• Partner with operational leaders, branch management, accounting, and executives to connect business activity with financial outcomes and recommendations.</p><p>• Support board-level and executive presentations by preparing concise analyses and translating complex data into actionable insights.</p><p>• Assist with acquisition-related modeling, due diligence, and the incorporation of newly acquired businesses into planning and reporting structures.</p><p>• Strengthen reporting accuracy and consistency by improving data quality, standardization, and reporting processes across the organization.</p>
Job Details<br>Description<br>As Sr. Quality Manager, you will be responsible for leading HYTORC's quality operations and supporting the continued development and effectiveness of the company's Quality Management System (QMS). This role will manage and support key quality functions, including Quality Engineering, Quality Control, Supplier Quality, Calibration, Document Control, Compliance, and related EH&S activities as assigned.<br>The Sr. Quality Manager will help maintain compliance with ISO 9001:2015 and ISO 17025:2017 requirements, support customer, supplier, internal, and third-party audits, and drive practical improvements across manufacturing, distribution, assembly, machining, and final product verification activities.<br>The ideal candidate will bring strong hands-on experience in quality systems for manufacturing and machining operations, from incoming material inspection through in-process controls, final inspection, and product release.<br>Key Responsibilities<br>Quality Systems & Compliance<br>• Manage and continuously improve QMS processes, including internal audits, CAPA, calibration, complaints, inspections, risk management, and document control.<br>• Serve as a key quality contact and support ISO Management Representative responsibilities as assigned.<br>• Support notified body, customer, supplier, and third-party audits related to ISO 9001:2015, ISO 17025:2017, and other applicable requirements.<br>• Maintain accurate compliance documentation and ensure procedures, work instructions, forms, and quality records are properly controlled and current.<br>• Track and trend quality metrics; develop reports and dashboards to communicate performance, risks, and improvement priorities.<br>• Support periodic Management Reviews by preparing QMS performance data, audit results, corrective action status, and quality trend information.<br>• Ensure quality requirements are integrated throughout manufacturing, distribution, assembly, machining, and final product verification processes.<br>• Verify QMS compliance through internal audits and ensure timely follow-up on findings, corrective actions, and effectiveness checks.<br>Operational Quality & Performance<br>• Collaborate cross-functionally with Engineering, Manufacturing, Machining, Assembly, Distribution, and Supply Chain to identify, contain, and resolve quality issues.<br>• Lead root cause analysis and corrective/preventive action efforts to improve product quality, process capability, and customer satisfaction.<br>• Manage quality requirements for incoming inspection, in-process inspection, dimensional inspection, assembly checks, calibration, and final product release.<br>• Support production scale-up, new product introductions, and the implementation of new equipment with appropriate quality controls and validated processes.<br>• Define, monitor, and report departmental KPIs; manage priorities, resources, equipment needs, and day-to-day quality workload.<br>• Drive standardization of inspection methods, acceptance criteria, quality records, and nonconforming material processes.<br>• Partner with internal teams to identify opportunities for continuous improvement and reduce repeat defects, rework, scrap, and supplier-related issues.
<p>We are seeking a skilled AI Engineer to join our dynamic technology team. The ideal candidate has hands-on experience integrating advanced AI and large language model (LLM) features into applications, as well as a strong background in designing and delivering AI-driven solutions. In this role, you will work closely with product, engineering, and data teams to build and enhance innovative products using the latest AI frameworks and tools.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Design, develop, and integrate AI and LLM features into new or existing applications, ensuring scalable and reliable deployment.</li><li>Collaborate with cross-functional teams to define technical requirements and deliver AI-driven functionalities in production environments.</li><li>Utilize AI frameworks, APIs, and platforms such as OpenAI, LangChain, vector databases, and machine learning libraries to accelerate solution development.</li><li>Lead prompt engineering, fine-tuning, and model optimization initiatives to improve performance and user outcomes.</li><li>Evaluate and select the most appropriate AI/ML models, tools, and platforms for project needs.</li><li>Conduct documentation, code reviews, testing, and performance monitoring of AI-driven products.</li><li>Stay up to date with advancements in artificial intelligence, generative models, and industry best practices.</li></ul><p><br></p>
<p>A well-established real estate investment and operating company in Morristown is seeking a Controller, Real Estate Accounting to oversee accounting and financial reporting across corporate and real estate investment entities. This is a hands-on role for someone who can independently manage the month-end close, prepare financial statements, and handle accounting for joint ventures, contributions, distributions, and waterfalls. The Controller will also have exposure to cash management, quarterly and annual reporting, acquisitions and dispositions, loan reporting, budgeting, and coordination with outside auditors and tax professionals. The ideal Controller will have a strong real estate accounting background, solid Excel skills, and the ability to work independently and take ownership of the accounting process. Direct fund accounting experience is not required, although real estate private equity experience and Yardi or MRI exposure are helpful. </p>
<p><strong>Growing Hedge Fund - Senior Accountants. Two positions!</strong></p><p><br></p><p><strong>Hybrid schedule and their office is in Stamford near train station.</strong></p><p><br></p><p>Our client, a top-rated Hedge Fund continues to build out their Stamford, CT office. The firm currently has two positions available one joining their fund accounting team, the other joining their management reporting team. The firm's environment is professional, positive, and there are tons of avenues for continued job growth.</p><p><br></p>
<p>We are looking for a welcoming and organized Receptionist to support daily front office operations for a Contract position in Morris Plains, New Jersey. This role is ideal for someone who enjoys creating a positive first impression, coordinating administrative activities, and keeping the reception area running smoothly. The Receptionist will serve as a key point of contact for visitors, callers, and internal teams while helping maintain an efficient and well-organized office environment.</p><p><br></p><p>Responsibilities:</p><p>• Welcome guests, employees, and business partners with a courteous approach and provide timely assistance upon arrival.</p><p>• Oversee front desk activities and keep the reception space neat, orderly, and presentable throughout the day.</p><p>• Answer and direct calls through a multi-line phone system, ensuring messages are relayed accurately and promptly.</p><p>• Coordinate meeting schedules, book conference rooms, and support appointment planning for staff and visitors.</p><p>• Process incoming and outgoing mail, packages, and deliveries while maintaining organized distribution procedures.</p><p>• Complete administrative support work such as data entry, document scanning, record filing, and general clerical tasks.</p><p>• Maintain inventory of office materials and place supply orders to help avoid shortages.</p><p>• Prepare routine correspondence, reports, and other business documents as needed by the office or leadership team.</p><p>• Provide clerical and operational assistance to multiple departments and help follow visitor access and office security procedures.</p>
We are looking for a Customer Service Representative to support customers from our Teaneck, New Jersey location in a fast-paced call center setting. This is a Long-term Contract position suited for someone who communicates clearly, stays organized under pressure, and takes ownership of resolving service-related concerns. The ideal candidate will deliver a high standard of customer support while collaborating closely with internal teams to ensure requests are handled accurately and efficiently.<br><br>Responsibilities:<br>• Respond to customer inquiries and take the lead in resolving service concerns such as missed pickups and other account-related issues.<br>• Enter customer requests and service orders with accuracy, then monitor progress to ensure each item is completed in a timely manner.<br>• Partner with billing, sales, and operations teams to coordinate solutions that align with customer needs and business processes.<br>• Guide customers in using available self-service resources so they can complete routine tasks more efficiently.<br>• Recognize patterns in recurring problems and raise them to the appropriate internal teams to support process improvement.<br>• Adjust quickly to updated procedures, shifting workloads, and evolving business priorities while maintaining service quality.
<p>We are looking for an experienced Senior Logistics Coordinator to support complex domestic and international shipping operations from our Danbury HQ. This position is ideal for someone who combines strong analytical ability with hands-on coordination experience and can confidently work with clients, factories, transportation partners, and internal teams. The role also offers an opportunity to contribute to operational improvements while helping guide team performance and service quality. </p><p><br></p><p>Responsibilities:</p><p>• Oversee the review and approval of shipping paperwork to ensure documentation is complete, accurate, and ready for execution.</p><p>• Develop master carton label templates for production partners and verify final label proofs before release to confirm accuracy.</p><p>• Monitor parcel shipments, follow up directly with carriers on delivery exceptions, and resolve documentation-related issues quickly.</p><p>• Submit freight bookings through customer systems and coordinate shipping schedules and requirements with manufacturing partners.</p><p>• Prepare detailed shipment specifications for air and ocean moves and gather pricing information for internal evaluation.</p><p>• Work closely with freight forwarders and carrier partners to support rate reviews, shipment planning, and transport execution.</p><p>• Maintain open order tracking records and provide clear status updates to both internal teams and external stakeholders.</p><p>• Address day-to-day logistics questions promptly while keeping customers and colleagues informed of important developments.</p><p>• Evaluate logistics processes, identify inefficiencies, and recommend practical improvements that strengthen operational performance.</p><p>• Support compliance documentation, partner with leadership on operational initiatives, and contribute to team guidance and development.</p>
We are looking for a detail-oriented Staff Accountant to support the accuracy and efficiency of day-to-day financial operations in Spring Valley, New York. This position plays a key role in maintaining reliable accounting records, producing timely financial reports, and helping the business stay compliant with tax and payroll obligations. The ideal candidate brings strong general ledger knowledge, sound judgment, and the ability to turn financial data into clear, actionable insight.<br><br>Responsibilities:<br>• Record daily financial activity, including incoming payments, invoices, sales activity, and operating expenses, to keep accounting records current and accurate.<br>• Reconcile bank accounts, credit cards, and outstanding loan balances on a regular schedule to confirm ledger accuracy and resolve discrepancies promptly.<br>• Prepare monthly, quarterly, and annual financial reports such as balance sheets and profit and loss statements for internal review.<br>• Manage month-end and year-end close activities by posting journal entries, accruals, and other adjustments needed for complete financial reporting.<br>• Review account activity and investigate variances to identify issues, explain trends, and support informed business decisions.<br>• Assist with tax-related reporting by organizing records and supporting sales tax, local tax, and year-end documentation requirements.<br>• Support payroll processing or work alongside payroll vendors to ensure wages, taxes, and benefits are recorded and allocated correctly.<br>• Maintain organized digital financial files and documentation to strengthen internal controls and ensure audit readiness.
<p>Hybrid/Flexible opportunity available! A growing business advisory platform is seeking a Director of Accounting to build and lead its accounting and tax practice.This is a client-facing opportunity for an active CPA with 5-10 years of public accounting experience serving small to mid-sized businesses.The Director of Accounting will oversee outsourced accounting, tax planning, multi-state compliance, financial review, business advisory, and related client engagements.The role will also help establish internal processes, select accounting and tax technology, support business development, and build a team as the practice grows.The ideal Director of Accounting will bring strong corporate and sales tax experience, an approachable communication style, and an entrepreneurial mindset.Exposure to high-net-worth clients, M&A due diligence, estate planning, or foreign-owned U.S. entities is highly valued.Experience with QuickBooks, NetSuite, MS Dynamics, or similar small to midsize company software is strongly preferred.</p>
We are looking for a Customer Service Representative to support customers from our New Jersey location in a fast-paced call center setting. This is a Long-term Contract opportunity for someone who enjoys resolving concerns, managing service requests, and delivering a positive customer experience through clear and effective communication. The ideal candidate is organized, adaptable, and comfortable working closely with internal teams to ensure customer needs are addressed accurately and efficiently.<br><br>Responsibilities:<br>• Respond to customer inquiries and take ownership of service-related concerns, including researching issues and driving them to resolution.<br>• Enter and manage customer requests with accuracy, ensuring each order or service need is completed in a timely manner.<br>• Partner with internal departments such as billing, sales, and operations to coordinate effective solutions for customers.<br>• Guide customers in using available self-service resources so they can access information and complete basic tasks more efficiently.<br>• Recognize patterns in recurring service challenges and communicate them to the appropriate teams for review and improvement.<br>• Adjust quickly to updated workflows, shifting priorities, and changing business needs while maintaining service quality.<br>• Maintain clear records of customer interactions and follow-up actions to support consistency and accountability.<br>• Deliver attentive support in a high-volume environment while balancing responsiveness, accuracy, and attention to detail.
<p>A specialized manufacturing and project-based organization in Fairfield, NJ is seeking a Staff Accountant to join its accounting team. The Staff Accountant will handle full-cycle accounting, month-end reporting, general ledger activity, job reconciliations, audit support, and accounting tied to large, multi-year projects. The ideal candidate will bring prior construction or project accounting experience, including exposure to WIP, percentage-of-completion and job costing, along with experience using Sage. Manufacturing or cost accounting experience is a plus. The role offers direct interaction with senior leadership and is a strong fit for either an earlier-career accountant or an experienced hands-on Senior Accountant who enjoys owning the work without needing a management title. </p>
We are looking for a Customer Service Representative to support customers from our office in a fast-moving call center setting. This Long-term Contract position is ideal for someone who enjoys resolving service concerns, guiding customers through requests, and working closely with internal teams to deliver a smooth experience. The person in this role will handle a variety of customer inquiries, provide clear and detail-oriented communication, and help improve service quality through careful follow-up and issue escalation.<br><br>Responsibilities:<br>• Respond to customer inquiries by phone or other communication channels and work to resolve service-related concerns in a timely manner.<br>• Investigate problems such as missed service events, order questions, and account-related issues, then drive each case through completion.<br>• Enter and manage customer requests accurately while maintaining thorough records and ensuring all necessary follow-up is completed.<br>• Partner with operational, sales, and billing teams to coordinate solutions and deliver consistent support to customers.<br>• Guide customers in using available self-service resources so they can access information and complete basic tasks more efficiently.<br>• Recognize patterns in repeated service issues or workflow obstacles and elevate them to the appropriate team for review and improvement.<br>• Adjust quickly to updated processes, shifting priorities, and changing daily demands within a growing organization.
We are looking for an experienced Sr Full Stack Software Engineer to help shape and expand a newly formed internal applications capability in Mount Arlington, New Jersey. In this role, you will create enterprise tools that streamline operations, support technical business users, and strengthen secure application delivery across the organization. This opportunity is well suited for someone who enjoys building practical platforms, improving self-service experiences, and delivering modern solutions that balance speed, governance, and scalability.<br><br>Responsibilities:<br>• Architect, build, and enhance internal business applications using modern front-end and back-end technologies, including React, Python with FastAPI, and PostgreSQL.<br>• Create reusable frameworks, starter templates, and guided development patterns that help teams deliver governed applications more efficiently.<br>• Develop enterprise integrations, file exchange capabilities, and other internal tools that support essential business processes.<br>• Design self-service features that reduce manual support needs and improve the experience for internal users and technical stakeholders.<br>• Connect applications with corporate identity and access management services while enforcing role-based permissions and secure authentication practices.<br>• Establish auditability, application lifecycle controls, and governance measures to support compliance, security, and operational oversight.<br>• Work closely with engineering, IT, and security partners to ensure solutions align with technical standards and are ready for production use.<br>• Contribute to architectural decision-making and champion sound engineering practices for reliability, maintainability, and secure software delivery.<br>• Support AI-enabled and low-code development capabilities that allow users to build lightweight internal solutions within defined guardrails.
We are looking for a Customer Service Representative to support customers from our location in a dynamic, service-driven environment. This is a Long-term Contract position suited for someone who communicates clearly, stays organized under pressure, and takes ownership of resolving customer concerns. The person in this role will handle service-related inquiries, collaborate across internal teams, and help deliver a responsive and attentive customer experience.<br><br>Responsibilities:<br>• Manage incoming customer inquiries and work through service concerns such as missed collections and other account-related issues until they are resolved.<br>• Enter service requests and customer orders with accuracy, monitor progress, and ensure each item is completed in a timely manner.<br>• Partner with teams across billing, sales, and operations to coordinate solutions that align with customer needs and business expectations.<br>• Guide customers in using available self-service resources so they can access information and complete common tasks more efficiently.<br>• Recognize repeated service challenges or workflow gaps and raise them to the appropriate internal contacts for review and improvement.<br>• Adjust quickly to updated procedures, shifting workloads, and evolving priorities within a growing organization.<br>• Maintain clear and attentive communication with customers while documenting interactions and next steps thoroughly.<br>• Support a high-volume office-based call center operation by balancing responsiveness, accuracy, and follow-through throughout the day.
We are looking for a Customer Service Representative to support customers from our location in a fast-paced office setting. This Long-term Contract opportunity is ideal for someone who enjoys solving problems, communicating clearly, and ensuring each request is handled with care from start to finish. The person in this role will serve as a key point of contact for service-related questions while working closely with internal teams to deliver a positive customer experience.<br><br>Responsibilities:<br>• Manage inbound customer inquiries related to service concerns and take ownership of researching and resolving issues such as missed collections and other account-related matters.<br>• Enter customer requests and service orders with accuracy, monitor progress, and ensure all items are completed in a timely manner.<br>• Partner with internal departments, including billing, sales, and operations, to coordinate solutions that align with customer needs.<br>• Guide customers in using available self-service resources so they can access information and complete routine tasks more efficiently.<br>• Recognize patterns in customer concerns and communicate repeat issues or workflow gaps to the appropriate internal contacts for review.<br>• Adjust effectively to evolving priorities, updated procedures, and changing business demands while maintaining service quality.<br>• Maintain clear and thorough communication across phone, email, and internal collaboration channels to support strong customer relationships.
<p><strong>What We’re Looking For</strong></p><p>We are looking for individuals who:</p><ul><li>Are recent graduates or early in their careers</li><li>Are eager to gain practical experience and build a strong professional foundation</li><li>Are open to contract or contract-to-hire opportunities as a way to learn, grow, and expand their experience</li><li>Want to develop new skill sets and gain exposure to different software, systems, and business processes</li><li>Bring strong communication, organization, and problem-solving skills</li><li>Have an interest in accounting, finance, reporting, or analyst career paths</li><li>Are adaptable and excited to work in fast-paced, team-oriented environments</li></ul><p><br></p>