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2 results for Noc Technician in Providence, RI

IT Manager/Director

Worcester, MA
onsite
Temporary / Contract
43.54 - 50.41 USD / Hourly
We are looking for either a Senior Systems Engineer looking to jump into a director role, or a Director looking for a new role where he can focus on more technical projects. Will lead infrastructure operations and technology support. This role is 100% onsite in Worcester, MA and is suited for a hands-on leader who can guide day-to-day IT performance while shaping reliable, secure, and scalable systems across the organization. The ideal candidate brings strong technical depth across enterprise environments and a practical approach to maintaining hardware, networks, backup solutions, and core system configurations. Responsibilities:• Oversee daily IT operations to ensure stable performance of infrastructure, end-user systems, and core technology services across the organization.• Direct the administration of Active Directory, including user access, group policies, and overall directory health.• Manage backup and recovery processes to protect business data and support continuity in the event of system disruptions.• Lead the support and maintenance of Cisco-based networking environments, monitoring connectivity, security, and performance.• Coordinate installation, upgrades, and troubleshooting for computer hardware used by employees and operational teams.• Establish and maintain configuration management practices to improve consistency, control changes, and reduce system risk.• Partner with internal stakeholders to prioritize technology needs, resolve escalated issues, and align IT services with business goals.• Evaluate infrastructure performance and recommend improvements that strengthen reliability, security, and operational efficiency.
2026-08-26T15:48:43Z

Help Desk Analyst II

Warren, MA
onsite
Temporary / Contract
24.00 - 26.00 USD / Hourly
We are looking for a Help Desk Analyst II to support employees across the corporate environment in Warren, Massachusetts. This Long-term Contract position is ideal for a hands-on IT specialist who can resolve user issues efficiently, maintain endpoint systems, and help keep business applications running smoothly. The role involves working with teams across the organization, managing support requests with accuracy, and delivering dependable technical assistance for both hardware and software needs. Responsibilities: • Deliver first- and second-level technical support for end users across the corporate office environment, addressing both routine and more complex workstation issues. • Administer desktop and laptop systems by handling software installation, operating system updates, security patching, antivirus maintenance, and troubleshooting of business applications. • Prepare and deploy operating systems using desktop imaging tools to ensure devices are configured consistently and ready for use. • Diagnose, repair, and enhance company-issued PCs and laptops, including component replacements and performance-related upgrades. • Log, track, and update support incidents in ServiceNow, maintaining complete and accurate case records from intake through resolution. • Respond promptly to service requests, assess the scope of each problem, and escalate matters to advanced technical teams when additional expertise is required. • Manage user access by creating and updating accounts, organizing security groups, and maintaining permissions for shared resources. • Coordinate workstation setups, equipment moves, and office relocations while keeping hardware and software inventory information current. • Collaborate with department leaders, employees, vendors, and external technical support contacts to resolve issues and maintain reliable IT service delivery.
2026-08-12T14:38:39Z