<p>Position Overview</p><p> The Business Operations Analyst II supports customer service operations by delivering reliable operational analysis performance reporting and insights within a regulated utility environment. With moderate autonomy this role analyzes customer service data monitors operational and compliance driven KPIs and maintains established dashboards and reporting solutions to support day to day operations forecasting and staffing decisions. The analyst partners with business and technical stakeholders to identify trends risks and root causes affecting service delivery while ensuring data accuracy documentation and regulatory readiness across reporting and analytics.</p><p> ________________________________________</p><p> Key Responsibilities</p><p> - Analyze customer services operational data including call volume handle time service levels backlog billing accuracy and customer satisfaction metrics</p><p> - Develop and maintain dashboards scorecards and recurring reports for leadership and operational teams</p><p> - Monitor key performance indicators KPIs related to customer experience efficiency and compliance</p><p> - Identify trends risks and root causes impacting customer performance and service delivery</p><p> - Partner with business stakeholders to translate operational needs into analytical requirements</p><p> - Perform adhoc analyses in support of customer service operations performance monitoring and continuous improvement</p><p> - Ensure accuracy consistency and transparency of reporting and documentation</p><p> - Assist with data preparation for regulatory reporting or audits related to customer service performance</p><p><br></p>
We are looking for a skilled Business Analyst to join our team in Watertown, Massachusetts. This is a long-term contract position that requires a proactive, detail-oriented individual with expertise in Salesforce and project coordination. The ideal candidate will excel at working cross-functionally, building user stories, and ensuring seamless collaboration across teams.<br><br>Responsibilities:<br>• Develop detailed user stories to support Salesforce enhancements and modifications.<br>• Analyze and validate data, addressing decision trees and related inquiries.<br>• Coordinate and schedule meetings, including roadshows to facilitate project communication.<br>• Track and manage action items arising from collaborative sessions with stakeholders.<br>• Conduct gap analyses to identify areas for improvement and ensure alignment with business needs.<br>• Review and organize documentation to support decision-making processes.<br>• Facilitate cross-functional collaboration to drive project success.<br>• Provide support in customer service initiatives, particularly in call center environments.
We are looking for a dedicated IT Security Specialist to join our team in Cambridge, Massachusetts. The ideal candidate will play a key role in maintaining the integrity, confidentiality, and security of data across our systems. This position requires a proactive individual with a strong background in cybersecurity and governance practices.<br><br>Responsibilities:<br>• Implement and monitor security protocols to ensure the protection of sensitive data and systems.<br>• Conduct regular audits and assessments to identify vulnerabilities and ensure compliance with data privacy regulations.<br>• Develop and enforce security policies and procedures to safeguard computer files and databases.<br>• Collaborate with cross-functional teams to address cybersecurity risks and enhance overall security posture.<br>• Analyze security incidents and provide recommendations for mitigation and prevention.<br>• Manage and maintain secure access controls for databases and information systems.<br>• Provide training and awareness programs to educate staff on cybersecurity best practices.<br>• Stay up-to-date with emerging threats and technologies to continuously improve security measures.<br>• Assist in the development and execution of governance strategies related to cybersecurity.<br>• Prepare detailed reports on security performance and compliance findings for management review.
We are looking for a detail-oriented HRIS Data Analyst to join our team in Kingston, Rhode Island. In this long-term contract role, you will play a vital part in bridging the gap between Human Resources and Information Technology, ensuring that HR systems run efficiently and effectively. This position offers an exciting opportunity to apply your analytical expertise while contributing to data-driven decision-making and system improvements.<br><br>Responsibilities:<br>• Act as a key liaison between Human Resources and Information Technology teams to address system-related needs and challenges.<br>• Analyze and interpret HR data to provide actionable insights and support strategic decision-making processes.<br>• Perform system configurations, conduct user acceptance testing, and provide technical support to HR and Records teams.<br>• Utilize tools and techniques to identify variances, investigate discrepancies, and ensure the reliability of HR systems.<br>• Maintain the accuracy, integrity, and confidentiality of HR system data and processes.<br>• Collaborate on integration projects and resolve system-related issues effectively.<br>• Generate statistical reports and analytics to inform business strategies and HR initiatives.<br>• Provide guidance and training to HR staff and system users for optimal system utilization.<br>• Ensure compliance with organizational policies and data security standards in all HR system operations.
<p><strong>Position: </strong>Financial Analyst</p><p><strong>Location:</strong> Greater New London, CT (Hybrid / Flexible)</p><p><strong>Recruiter Contact</strong>: Ryan Genua Ryan.Genua@Roberthalf com</p><p><strong>Job Posting</strong>: RG0013405176</p><p><br></p><p><strong><u>Position Overview</u></strong></p><p>A growing organization in the Greater New London area is seeking a <strong>Financial Analyst</strong> to support budgeting, financial analysis, and operational reporting across the organization. This role partners closely with Accounting and cross‑functional leaders to improve financial visibility, support data‑driven decision‑making, and strengthen financial processes.</p><p>The ideal candidate is analytically minded, detail‑oriented, and comfortable working across departments in a fast‑paced environment.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><p>The Financial Analyst supports financial operations and planning by reviewing and monitoring purchase activity, payment requests, and budgeted spend. This role ensures transactions are properly documented, aligned with approved budgets, accurately coded, and tracked, while partnering closely with Accounting to resolve discrepancies and improve reporting accuracy.</p><p>The position plays an active role in budgeting and financial analysis by maintaining departmental budget models, analyzing spending trends, and preparing variance analyses. Findings are summarized into clear, concise insights for department leaders, highlighting risks, opportunities, and areas requiring attention, and supporting forecast updates throughout the fiscal year.</p><p>In support of leadership decision‑making, the Financial Analyst assists with preparing financial summaries, dashboards, and presentation materials for senior management. This includes consolidating departmental inputs, translating financial data into meaningful narrative insights, and supporting executive‑level and strategic reporting needs.</p><p>The role also works closely with Accounting on general ledger–related activity, including analysis of account activity, support for reclassifications and accruals, assistance during month‑end close, and maintenance of documentation to support audit readiness and compliance.</p><p>Additionally, the Financial Analyst contributes to continuous improvement initiatives by helping document finance workflows, identifying reporting or automation opportunities, and collaborating across teams to strengthen financial controls and enhance spend visibility.</p><p><br></p><p>If you meet these requirements and are interested in this great opportunity, please email your resume in confidence to Ryan Genua at Ryan.Genua@roberthalf com. All inquiries are confidential. At Robert Half we never distribute your resume without your permission.</p>
<p>We are looking for an experienced Financial Analyst to join our team in Westborough, Massachusetts. In this role, you will play a key part in driving financial insights and supporting strategic initiatives for our global operations network. You will collaborate with cross-functional teams to optimize processes, enhance operational efficiency, and contribute to long-term value creation.</p><p><br></p><p>For Immediate Interview please call Victor Muller at 508 205 2136</p><p><br></p><p>Responsibilities:</p><p>• Provide detailed financial analysis and insights to support strategic initiatives, mergers and acquisitions (M&A) integration, and operational performance.</p><p>• Develop financial models and conduct scenario planning to evaluate transformation projects and footprint optimization efforts.</p><p>• Assist in standardizing financial processes across the global operations network.</p><p>• Prepare monthly synergy tracking reports, identifying trends, risks, and opportunities.</p><p>• Collaborate with strategy and operations teams to align financial objectives with broader business goals.</p><p>• Create executive-level presentations and reporting materials for senior leadership.</p><p>• Maintain the integrity of financial data while ensuring compliance with corporate policies and internal contr</p>
<p>Financial Analyst position open.</p><p>For immediate interview call Victor Muller at 508 205 2136</p><p>Summary: Division Analyst is a business partner to their assigned Divisions and is responsible for all financial activity directly related to the assigned division. This will include, but not be limited to: budget preparation, financial reporting, forecasting, Grant & Contract invoicing, analyzing financial and operational data, reconciling balance sheet accounts and reporting.</p><p>Why Work for SMOC?</p><p>• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.</p><p>• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.</p><p>• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.</p><p>• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.</p><p>• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.</p><p>• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.</p><p>Primary Responsibilities:</p><p>• Act as a business partner to the Division Directors and Program Managers by assisting them in all financial aspects of the division and related programs.</p><p>• Responsible for all revenue and expenses booked to assigned Divisions including ensuring appropriate accounting.</p><p>• Create monthly financial reports and develop budget to actual variance analysis in conjunction with division/program managers.</p><p>• In coordination with Division Directors, develop annual budget for each assigned program and divisions for submission to upper management.</p><p>• Forecast financial revenue and expenses on an as needed basis.</p><p>• Process and approve payments to vendors ensuring that invoices are charged to the proper GL codes.</p><p>• Develop and submit monthly/quarterly/annual billing reports for local, state and federal funding sources to include salary schedules, payment vouchers and statistics and progress reports.</p><p>• Reconcile all assigned G/L accounts on a monthly basis including deferred revenue and accounts receivable. Monitor and keep up to date on status of aged receivables.</p><p>• Periodic meetings with Division and Program Managers to review status of contract expenses and revenue.</p><p>• Work with Program staff to ensure all contracts documents are signed and submitted on timely basis.</p><p>• Participate in agency and funding authority audits and contract monitoring. Prepare schedules as needed (contract, donations, accounts receivable).</p><p>• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.</p><p>• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.</p><p>• Other duties as assigned.</p><p><br></p>
We are looking for a Financial Analyst to support a financial services organization through detailed analysis, reporting, and accounting operations. This Long-term Contract position is well suited for someone who is detail oriented and can turn financial data into actionable insight while maintaining accuracy across core accounting activities. The role offers the opportunity to work with financial systems, reporting tools, and business data to strengthen budgeting, audit readiness, and capital planning.<br><br>Responsibilities:<br>• Analyze financial records and operational data to identify trends, support forecasting, and improve decision-making across the business.<br>• Prepare recurring and ad hoc reports using tools such as Crystal Reports to deliver clear visibility into financial performance.<br>• Maintain and work within accounting software platforms to ensure reliable processing, reporting, and documentation of financial activity.<br>• Support budgeting efforts by gathering inputs, monitoring variances, and helping stakeholders evaluate spending against plan.<br>• Perform accounting tasks related to accruals, reconciliations, and period-end close activities with a strong focus on accuracy.<br>• Contribute to audit support by organizing financial documentation, validating transactions, and assisting with control-related reviews.<br>• Use data mining techniques to examine large datasets, uncover exceptions, and highlight opportunities for process or financial improvement.<br>• Partner with teams using CRM and financial systems, including ADP-related environments, to align reporting and financial information.<br>• Assist with capital management analysis by tracking relevant metrics and preparing information that supports financial planning initiatives.
We are looking for a skilled Data Engineer to join our team in Foxborough, Massachusetts, on a long-term contract basis. In this role, you will design, optimize, and maintain data pipelines and storage solutions, leveraging modern tools to ensure high performance and reliability. This position offers an exciting opportunity to collaborate across teams and implement cutting-edge practices in data engineering and analytics.<br><br>Responsibilities:<br>• Optimize Amazon Redshift performance by configuring distribution keys, sort keys, and fine-tuning queries.<br>• Develop and maintain robust data pipelines using AWS Glue and orchestrate workflows with Airflow.<br>• Manage semantic layers and metadata to support reliable analytics and AI-driven insights.<br>• Implement best practices for data partitioning, compression, and columnar storage formats.<br>• Monitor and troubleshoot data workflows to ensure high availability, reliability, and automated observability.<br>• Automate data processing tasks using Python and AWS native tools.<br>• Enforce data security and governance policies, including row- and column-level controls, using Lake Formation and AWS services.<br>• Oversee compliance monitoring and auditing through CloudWatch, CloudTrail, and similar tools.<br>• Continuously refine and improve data architecture by adopting emerging AWS best practices and patterns.<br>• Collaborate closely with Operations, Data Governance, and other teams to align with standards and achieve delivery objectives.