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2 results for Help Desk Support Manager in Providence, RI
- Boston, MA
- onsite
- Temporary
- 22.9615 - 26.587 USD / Hourly
- We are looking for a skilled Help Desk/Desktop Support Analyst to provide high-quality technical assistance across multiple locations in Boston, Massachusetts. This long-term contract position requires a proactive, detail-oriented individual with strong expertise in Level 2 Desktop Support and a passion for delivering exceptional customer service. The role involves supporting both Mac and Windows environments, troubleshooting hardware and software issues, and ensuring smooth operation of IT systems.<br><br>Responsibilities:<br>• Deliver onsite IT support services three days a week at a pharmaceutical company and one day a week at another client location.<br>• Diagnose and resolve technical issues related to computers, networks, and software in Mac and Windows environments.<br>• Provide advanced troubleshooting and support for Office 365, Azure Active Directory, and Okta systems.<br>• Manage and resolve service desk tickets promptly, ensuring minimal disruption to users.<br>• Maintain and support printers, conference room technology, and audiovisual equipment.<br>• Collaborate effectively with team members to address IT challenges and improve system efficiency.<br>• Demonstrate a customer-centric approach while assisting users with technical issues.<br>• Ensure proper documentation of issues, solutions, and updates within the ticketing system.<br>• Stay updated on the latest AV and IT technologies to provide effective support.<br>• Organize and prioritize tasks to meet deadlines and client expectations.
- 2026-02-13T00:00:00Z
- North Waltham, MA
- onsite
- Temporary
- 28.5 - 33 USD / Hourly
- We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Waltham, Massachusetts. In this role, you will provide technical assistance to end-users, ensuring smooth operation of hardware, software, and peripheral devices. This is a long-term contract position ideal for someone with strong troubleshooting skills and a commitment to delivering excellent customer service.<br><br>Responsibilities:<br>• Deliver responsive and customer-focused Level 2 technical support to resolve hardware, software, and peripheral device issues.<br>• Diagnose and analyze technical problems, offering timely updates and accurate resolution time estimates.<br>• Escalate unresolved issues to the appropriate teams while adhering to established procedures.<br>• Manage and track hardware and software assets, ensuring compliance with inventory best practices.<br>• Monitor and manage service desk ticket queues, ensuring proper categorization and prompt assignment.<br>• Support Microsoft Teams conference rooms to maintain reliable functionality and assist users with technical challenges.<br>• Implement security measures such as Windows baselines, BitLocker, and device compliance policies to maintain secure endpoints.<br>• Collaborate with IT teams to troubleshoot and resolve complex technical problems.<br>• Identify recurring issues and suggest improvements to processes, documentation, or systems.<br>• Create and maintain detailed documentation for procedures, processes, and small IT projects.
- 2026-03-05T00:00:00Z