We are looking for a Medical Front Desk Specialist to support daily patient-facing operations for a Contract position in Westborough, Massachusetts. This role is ideal for someone who brings professionalism to the front office, keeps scheduling organized, and creates a welcoming experience for patients from arrival through departure. The successful candidate will balance administrative accuracy with strong communication skills in a busy medical setting.<br><br>Responsibilities:<br>• Welcome patients and visitors, provide front desk assistance, and maintain a courteous and efficient reception area.<br>• Coordinate appointment calendars, schedule patient visits, and confirm upcoming appointments to support smooth clinic flow.<br>• Manage patient check-in activities, verify visit information, and direct individuals appropriately upon arrival.<br>• Answer incoming calls, respond to routine questions, and route messages to the appropriate clinical or administrative staff.<br>• Maintain accurate front office records, update patient information, and support documentation tasks in accordance with office procedures.<br>• Assist with general receptionist functions such as handling correspondence, preparing forms, and supporting day-to-day administrative needs.<br>• Communicate clearly with patients regarding office processes, appointment timing, and basic next steps during their visit.
We are looking for a detail-oriented Medical Billing Specialist to support a healthcare team in Massachusetts. This contract opportunity with permanent potential is ideal for someone who is comfortable managing insurance authorizations, resolving claim denials, and working within a fast-paced healthcare setting. The person in this role will help keep billing activity accurate and timely while providing dependable administrative support tied to reimbursement processes.<br><br>Responsibilities:<br>• Process insurance authorization requests through the MassHealth portal using appropriate billing and procedure codes.<br>• Review denied claims, investigate the cause of rejections, and take corrective action to support successful reimbursement.<br>• Handle day-to-day medical billing activities with close attention to accuracy, compliance, and timely follow-up.<br>• Maintain documentation related to authorizations, claim status updates, and billing actions in accordance with healthcare standards.<br>• Communicate with payers, internal staff, and other stakeholders to clarify billing issues and move claims toward resolution.<br>• Monitor outstanding claims and support denial management efforts to reduce delays in payment.<br>• Apply medical billing, coding, and collections knowledge to assist with clean claim submission and account follow-up.