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8 results for Customer Experience Specialist in Providence, RI

Customer Service Representative

Canton, MA
onsite
Temporary to Hire
18 - 19 USD / Hourly
We are looking for a Customer Service Representative to join a team in a contract role with the potential to become permanent. This position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping customers with order-related questions and service needs. The role supports daily customer interactions by phone while ensuring accurate information is entered and updated in internal systems. Responsibilities: • Respond to incoming customer calls professionally and provide timely support for questions, concerns, and service requests. • Place outbound calls as needed to follow up on customer inquiries, confirm details, and resolve open issues. • Enter customer orders accurately and verify information to support efficient processing. • Maintain detailed records of conversations, requests, and updates within internal systems. • Coordinate with internal teams to address order issues, service challenges, and customer escalations. • Deliver a positive customer experience by listening carefully, identifying needs, and offering appropriate solutions. • Manage a steady call volume while maintaining accuracy, professionalism, and attention to detail.
2026-08-26T00:00:00Z

Customer Service Representative

Burlington, MA
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a detail-oriented, customer-focused team. This long-term contract opportunity is ideal for someone who enjoys helping customers, thrives in an on-site office setting, and brings a friendly, experienced approach to daily interactions. The role supports internal sales and service efforts by handling customer inquiries, processing orders, and maintaining a high standard of responsiveness throughout the workday. Responsibilities: • Respond to incoming customer calls and emails with timely, courteous, and solution-oriented service. • Enter customer orders accurately and verify details to ensure smooth processing and fulfillment. • Support inside customer service activities by providing product and service information to clients. • Handle a mix of inbound and occasional outbound communication to address questions, updates, and follow-up needs. • Maintain organized records of customer interactions, order activity, and service requests within internal systems. • Work closely with team members to resolve issues efficiently and deliver a consistent customer experience. • Demonstrate a high standard of conduct in all interactions while contributing to a positive and efficient office environment.
2026-08-27T00:00:00Z

Client Service Representative

Boston, MA
onsite
Temporary / Contract
25 - 26 USD / Hourly
We are looking for a Client Service Representative to support client relationships and deliver a high standard of service for a long-term contract opportunity. In this role, you will serve as a key point of contact for client requests, coordinate with internal teams to resolve issues, and help ensure service commitments are met across multiple products. This position is well suited for someone who can manage competing priorities, communicate clearly, and work effectively in a hybrid environment. Responsibilities:• Serve as a primary contact for day-to-day client questions, providing timely updates, clear guidance, and appropriate follow-up on open items.• Assess incoming requests, route complex matters to the right teams, and track escalations through resolution to maintain strong client support.• Join scheduled client discussions when needed, offering service updates and helping address operational concerns or outstanding requests.• Review client-related reporting and identify potential service risks, bringing concerns forward when issues could affect the client experience.• Partner with internal departments and external providers to coordinate deliverables, resolve service issues, and keep priorities aligned.• Use internal systems and technology platforms to document inquiries, research account details, and manage service activity efficiently.• Help clients adopt available digital tools and automation features by explaining functionality and encouraging effective use of new solutions.• Monitor required client records and supporting documentation, including tax forms, account details, and authorized signer information, and flag gaps that could create risk.• Contribute to team initiatives, control reviews, and audit-related activities that strengthen service quality and operational compliance.
2026-08-21T00:00:00Z

Sales Support Specialist

Framingham, MA
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
We are looking for a Sales Support Specialist to provide dependable operational and administrative support for a fast-paced sales organization in the Framingham , Massachusetts area. This role works closely with sales representatives, customers, and manufacturer partners to keep programs organized, materials current, and communications flowing smoothly. The ideal candidate is highly detail-oriented, comfortable managing multiple priorities, and confident working across retail or consumer packaged goods environments. Responsibilities:• Act as the central point of coordination for the grocery sales team, ensuring day-to-day requests, updates, and administrative tasks are handled efficiently.• Organize recurring sales meetings and conference calls, including scheduling, materials preparation, and follow-up communication.• Manage product sample requests and maintain the timely distribution of supporting sales collateral such as item forms, reports, and presentation materials.• Prepare clear documents and reporting for customer meetings, business reviews, and seasonal selling initiatives.• Maintain shared sales resources and distribute routine updates, client information, and other communications to internal and external stakeholders.• Oversee promotional activity within manufacturer and customer portals, including offer setup, tracking, and related documentation.• Support forecasting, trade fund tracking, and deduction follow-up to help maintain accurate promotional and financial records.• Set up new items and promotional programs in retailer systems while keeping customer data, planogram files, and merchandising resources up to date.• Partner with internal teams across regional offices to resolve issues, improve workflows, and strengthen overall support for sales initiatives. **For immediate consideration please reach out to me directly ASAP. Eric Lebow 508-205-2127**
2026-08-11T00:00:00Z

Customer Service Representative- Personal-Lines Insurance

Hingham, MA
onsite
Permanent / Full Time
65000 - 70000 USD / Yearly
We are looking for a dedicated Personal Lines Customer Service Representative to support clients and internal teams from our Hingham, Massachusetts office. In this role, you will manage daily service needs for personal insurance accounts while helping ensure responsive, accurate communication with policyholders and carrier partners. This opportunity is ideal for someone who enjoys balancing client support, policy administration, and coverage coordination in a fast-paced agency setting. Responsibilities: • Manage an assigned portfolio of personal insurance accounts, including home, automobile, umbrella, and other individual coverage types. • Handle service requests such as endorsements, cancellations, reinstatements, and policy updates with a high level of accuracy and timeliness. • Review upcoming renewals, evaluate existing coverage, and help identify adjustments that align with clients’ changing insurance needs. • Work directly with insurance carriers to request pricing, complete transactions, address service issues, and confirm suitable coverage options. • Respond to client questions professionally and provide clear guidance on policy details, coverage changes, and account activity. • Support producers and account management staff by maintaining organized records and assisting with ongoing account servicing tasks. • Use agency management platforms and carrier systems to document activity, process policy administration work, and keep account information current.
2026-08-28T00:00:00Z

Content Marketing Specialist

Boston, MA
onsite
Temporary / Contract
30 - 35 USD / Hourly
Robert Half is seeking a Marketing Specialist for an exciting contract opportunity with a mission-driven educational organization. This individual will be responsible for creating and executing engaging multimedia marketing content across digital, social, print, and community communication channels. The ideal candidate brings strong content creation, social media, photography, videography, and design experience, along with excellent communication skills and a passion for storytelling. This role is fully onsite, 40 hours per week, and expected to last 2-4 months. Responsibilities:<ul><li>Create, edit, and publish compelling content across social media, newsletters, websites, email communications, and print materials.</li><li>Capture and produce high-quality photography and video content showcasing community events, programs, student activities, and organizational initiatives.</li><li>Manage and maintain social media channels, including content creation, posting schedules, community engagement, and campaign execution.</li><li>Support website updates, content management, design enhancements, and ongoing digital marketing initiatives.</li><li>Design marketing collateral including flyers, programs, newsletters, presentations, signage, branded materials, and other print and digital assets.</li><li>Collaborate with internal stakeholders to develop cross-platform marketing campaigns that drive engagement and strengthen brand awareness.</li><li>Write, edit, proofread, and distribute recurring communications and newsletters while ensuring brand consistency across all channels.</li><li>Organize and manage digital media assets, including photography, video libraries, and marketing resources.</li><li>Support event marketing initiatives, including registration materials, promotional campaigns, and multimedia coverage.</li><li>Assist with additional marketing, communications, and community support projects in a collaborative, fast-paced environment.</li></ul>
2026-08-17T00:00:00Z

Client Services Assistant/Legal Support Specialist

Boston, MA
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
We are looking for an experienced and service-oriented individual to support front-of-house operations and administrative workflows in our office. This position plays a key role in creating a welcoming experience for clients and visitors while helping attorneys and business teams stay organized and prepared. The ideal candidate is comfortable balancing reception responsibilities with detailed administrative work in a fast-paced legal or business services environment. Responsibilities: • Welcome clients, guests, and visitors, maintain visitor records, and ensure the reception area operates efficiently throughout the day. • Manage incoming telephone traffic by answering calls promptly, directing inquiries to the appropriate contacts, and handling communications with care. • Coordinate room reservations and meeting arrangements, including scheduling conference spaces and organizing catering, technology, and required materials. • Assign workspace or office accommodations for visiting personnel and confirm all arrangements are prepared before arrival. • Provide administrative support through preparation of expense documentation, payment-related requests, and business intake or matter-related materials. • Assist with calendar coordination and travel planning to support attorneys or internal stakeholders with changing schedules and priorities. • Prepare, review, and assemble documents, mailings, and presentation binders while maintaining accurate electronic files and organized records. • Monitor details closely across high-volume tasks, helping ensure written materials, logistics, and administrative processes are completed accurately and on time.
2026-08-13T00:00:00Z

Temp Client Service Associate

Boston, MA
onsite
Temporary / Contract
26 - 27 USD / Hourly
We are looking for a detail-oriented Client Service Associate to support currency administration activities and provide responsive service to clients in Boston MA. This Long-term Contract position is ideal for someone who is organized, interested in financial markets, and comfortable working in a fast-paced environment with daily deadlines. The role focuses on coordinating routine deliverables, addressing client questions, and maintaining high service standards through consistent execution of established procedures. Responsibilities:• Manage day-to-day support for assigned currency administration accounts, ensuring time-sensitive activities are completed accurately and on schedule.• Respond to client questions in a timely and attentive manner, escalating issues when needed to support service expectations.• Coordinate with managers and internal teams to confirm daily outputs are delivered according to client commitments.• Partner with regional offices to maintain smooth handoffs and consistent completion of required client work.• Apply established operating procedures to complete production tasks with accuracy, consistency, and attention to detail.• Maintain a strong working understanding of currency administration services to support client needs and internal processes.• Monitor assigned activities for completeness and quality, helping identify and resolve exceptions promptly.
2026-08-27T00:00:00Z