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3 results for Customer Experience Specialist in Providence, RI
- Webster, MA
- onsite
- Temporary to Hire
- 18 - 21 USD / Hourly
- <p>Robert Half's client in Webster is looking for fulltime Customer Service Representative. </p><p><br></p><p>Responsibilities include:</p><p>- order entry (input orders, shipping, tracking) </p><p>- phone/email correspondents </p><p>- handling customer feedback and issues</p><p>- MS Excel</p><p>- strong technical skills</p><p>- strong data entry skills </p><p>- can work independently and problem solve </p><p>- attention to detail with strong organization skills </p><p>- erp/crm(Sage) software experience is a plus </p><p><br></p><p>Start Date: asap</p><p>Duration: 30-45 days, could extend </p><p>Hours: 8-4:30 M-F</p><p>Pay- $18-21</p>
- 2026-10-12T00:00:00Z
- Stoneham, MA
- onsite
- Permanent / Full Time
- 60000 - 61000 USD / Yearly
- We are looking for an experienced customer contact center specialist to support clients with a wide range of banking service needs. This position focuses on delivering responsive, accurate assistance across digital and traditional service channels while maintaining a high standard of service. The ideal candidate brings strong financial services experience, sound operational judgment, and a commitment to creating positive customer experiences.<br><br>Responsibilities:<br>• Guide customers in using digital banking resources, including online and mobile platforms, to help them complete everyday banking activities confidently.<br>• Respond to client questions promptly and handle account-related requests with accuracy, discretion, and attention to detail.<br>• Process routine banking transactions while ensuring service quality, compliance, and a positive customer experience.<br>• Support customer interactions across both face-to-face and remote channels, adapting communication style to meet individual needs.<br>• Maintain strict adherence to security protocols, internal policies, and regulatory standards during every customer interaction.<br>• Collaborate with team members to resolve service issues efficiently and contribute to smooth day-to-day contact center operations.<br>• Represent the organization in customer- and community-facing activities that strengthen client relationships and brand presence.
- 2026-09-18T00:00:00Z
- Marlborough, MA
- onsite
- Temporary / Contract
- 21 - 23 USD / Hourly
- <p>We are looking for a Member Service Representative to support day-to-day branch service operations. This long-term contract position is ideal for someone who enjoys helping members with financial needs, handling transactions with precision, and building strong relationships through attentive service. The person in this role will contribute to a positive branch experience by combining account support, product awareness, and operational accuracy in a fast-paced retail banking environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage routine member banking activity, including deposits, withdrawals, transfers, and loan-related payments, with a high degree of accuracy.</p><p>• Support members with setting up and maintaining consumer accounts, including deposit products and individual retirement account services.</p><p>• Guide members through consumer lending inquiries and provide assistance during the application process.</p><p>• Recognize opportunities to match members with suitable financial products and explain available options clearly.</p><p>• Connect members with specialized services such as digital banking, mortgage offerings, lending solutions, and business banking resources when appropriate.</p><p>• Follow all applicable credit union policies, regulatory expectations, and established branch procedures to maintain compliance.</p><p>• Reconcile cash drawers and assist with daily branch operations to ensure smooth and efficient service delivery.</p><p>• Provide attentive, member-focused service while helping the branch meet performance, service, and sales objectives.</p>
- 2026-10-12T00:00:00Z