Customer Experience Specialist Jobs in Providence, RI

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Customer Accounts Specialist

Oxford, MA
onsite
Permanent / Full Time
50000 - 55000 USD / Yearly
We are looking for a Customer Accounts Specialist to support business customers by managing orders with accuracy, urgency, and a high level of service in Oxford area. This position plays a key role in keeping account activity organized from order receipt through final delivery while maintaining clear communication with customers and internal teams. The ideal candidate brings strong spreadsheet skills, sound judgment, and the ability to balance multiple priorities in a fast-moving environment. Responsibilities:• Oversee assigned customer accounts throughout the full order lifecycle, from order entry and confirmation to shipment coordination and completion.• Enter, update, and maintain order information across ERP tools, customer-facing portals, and related account management systems.• Track inventory levels, open orders, and delivery schedules to spot potential issues early and help prevent service disruptions.• Resolve account concerns such as shipment exceptions, product returns, credit requests, claims, and order discrepancies in a timely manner.• Work closely with carriers and internal partners to arrange shipments, replacements, return activity, and required transportation documents.• Keep customers informed about product availability, expected turnaround times, and any changes that may affect delivery commitments.• Maintain accurate account records, including shipping preferences, routing details, and customer-specific instructions.• Build and analyze Excel reports, including pivot table summaries, to monitor orders, inventory activity, backorders, and shipment performance.• Partner with Sales, Operations, Production, Logistics, Accounting, and IT to support efficient and accurate fulfillment.• Recommend practical process improvements while maintaining strong attention to detail and accountability across assigned accounts.
2026-10-14T00:00:00Z

Customer Service Representative

Franklin, MA
onsite
Temporary / Contract
18 - 19.5 USD / Hourly
- Proficient in MS Office skills. - Familiarly with ticketing systems - Must demonstrate strong customer service skills (email/phone)and a positive “can-do” attitude. - Familiarity with CRM systems (P21 & Zendesk exp is preferred) Strong data entry skills. - Self-motivated, takes the initiative, a problem solver and possesses a sense of urgency. - A team player with a willingness to assist others and learn cross functional tasks. - Must have strong organizational skills, be detail oriented, and able to perform repetitive/multiple tasks with extremely high accuracy. - Solid verbal and written communication skills and the ability to interact professionally with diverse groups.(members/vendors/co-workers)
2026-11-02T00:00:00Z

Customer Service Representative

Pawtucket, RI
onsite
Permanent / Full Time
50000 - 52000 USD / Yearly
We are looking for a Customer Service Representative to support order management, customer communication, and quote preparation from our Pawtucket based client. This role is ideal for someone who thrives in a fast-paced setting, stays organized across multiple priorities, and takes pride in delivering responsive, accurate service. The position works closely with internal teams and customers to address questions, resolve concerns, and help strengthen ongoing business relationships. Responsibilities:• Manage incoming customer orders with a high level of accuracy and ensure each request is entered and updated promptly.• Prepare pricing quotes and related customer documentation within expected turnaround times.• Coordinate with cross-functional teams to confirm order details, maintain data accuracy, and support smooth processing.• Partner with logistics and operations staff to help keep shipments and deliveries on schedule.• Support issue resolution efforts by assisting with follow-up actions and communicating updates clearly to customers.• Maintain customer account information, respond to inquiries professionally, and foster strong ongoing relationships.• Review inventory information and customer demand activity to help address availability questions and order status concerns.• Track open orders and backlogs, escalating concerns when needed to help meet service expectations.• Contribute to a cooperative team environment while assisting with additional projects and administrative tasks as assigned
2026-10-13T00:00:00Z

Customer Service Representative

Burlington, MA
onsite
Temporary / Contract
20 - 26 USD / Hourly
We are looking for a Customer Service Representative to join an on-site team on a contract basis with the potential to become a longer-term opportunity. This role is ideal for someone who brings an approachable communication style and enjoys supporting customers in a structured office setting. You will handle day-to-day customer interactions, assist with orders, and help create a positive experience for clients while working closely with an efficient team. Responsibilities:• Respond to inbound customer inquiries by phone and provide accurate, timely assistance with products, services, and account-related questions.• Enter and update customer orders carefully in internal systems, ensuring information is complete and correct.• Support inside customer service activities by coordinating with team members to resolve issues and maintain smooth daily operations.• Make outbound calls when needed to follow up on customer requests, clarify order details, or provide service updates.• Maintain a courteous and attentive presence in every interaction to deliver a strong customer experience.• Track customer concerns and escalate more complex matters appropriately to help ensure prompt resolution.• Contribute to an organized office environment while adapting to a fast-paced, team-oriented workplace.• Build product and process knowledge over time to support customers effectively and prepare for possible growth into future sales-focused opportunities.
2026-10-30T00:00:00Z

Call Center Specialist

Braintree, MA
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a customer-focused Call Center Specialist to join a team in Braintree, Massachusetts in a contract role with permanent potential. This opportunity is ideal for someone who communicates clearly, stays organized in a busy setting, and is comfortable using computer-based systems throughout the day. The position begins at approximately 20 hours per week with flexibility during training, and it may expand over time based on business needs. Responsibilities: • Answer incoming calls professionally and provide timely support to customers with questions, concerns, or service needs. • Deliver a positive service experience by listening carefully, responding clearly, and helping callers reach effective solutions. • Navigate customer service platforms and office software to document interactions accurately and update records during each call. • Manage multiple priorities in a fast-moving environment while maintaining attention to detail and consistent service quality. • Follow training guidance and schedule expectations, including flexible daytime, evening, and weekend availability as the role develops. • Communicate information clearly to customers and internal team members to ensure smooth handling of requests and follow-up needs.
2026-10-30T00:00:00Z

Customer service

Wrentham, MA
onsite
Temporary / Contract
18 - 19 USD / Hourly
Robert Half's client in Wrentham MA is looking for a few individuals to assist on the sales floor. Responsibilities include:- Support sales floor- Assist with packing/filling "mystery bags"- Greeting customers- Customer service- Unpack/organize materials- Other tasks as required Start date: Friday, 11/6 (one day)Hours: 3pm-9:30pm Pay rate: $19** If interested apply now!**
2026-11-02T00:00:00Z

Sr Customer Contact Center

Stoneham, MA
onsite
Permanent / Full Time
60000 - 61000 USD / Yearly
We are looking for an experienced customer contact center specialist to support clients with a wide range of banking service needs. This position focuses on delivering responsive, accurate assistance across digital and traditional service channels while maintaining a high standard of service. The ideal candidate brings strong financial services experience, sound operational judgment, and a commitment to creating positive customer experiences. Responsibilities: • Guide customers in using digital banking resources, including online and mobile platforms, to help them complete everyday banking activities confidently. • Respond to client questions promptly and handle account-related requests with accuracy, discretion, and attention to detail. • Process routine banking transactions while ensuring service quality, compliance, and a positive customer experience. • Support customer interactions across both face-to-face and remote channels, adapting communication style to meet individual needs. • Maintain strict adherence to security protocols, internal policies, and regulatory standards during every customer interaction. • Collaborate with team members to resolve service issues efficiently and contribute to smooth day-to-day contact center operations. • Represent the organization in customer- and community-facing activities that strengthen client relationships and brand presence.
2026-10-23T00:00:00Z

7 results for Customer Experience Specialist in Providence, RI