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18 results for Scrum Master in Princeton, NJ

Program Manager IV (Contractor)

Philadelphia, PA
onsite
Temporary / Contract
50.00 - 57.00 USD / Hourly
OverviewWe are seeking a Release Operations professional to support a fast‑paced syndication organization responsible for coordinating platform, device, and firmware releases to external partners. This is not a Program Manager role, but requires strong multitasking, organization, and release coordination skills. The role involves close collaboration with internal release management teams and external partner teams to ensure accurate, timely, and well‑communicated releases.This is a long‑term opportunity requiring someone who can quickly ramp up, manage daily deliverables, and adapt to changing priorities.WWork Environment<ul><li>Onsite 4 days per week</li><li>Highly collaborative, deadline‑driven environment</li><li>Frequent interaction with internal technical teams and external partners</li></ul>Key Responsibilities<ul><li>Coordinate and monitor release schedules and technical activities across multiple teams</li><li>Create and maintain a daily release calendar covering activities from yesterday, today, and tomorrow</li><li>Review, open, and manage change tickets, ensuring accurate tracking through completion</li><li>Coordinate and edit release notes, including rewriting content to be partner‑facing and validating detailed technical information</li><li>Act as a liaison between internal development teams, release management teams, and external syndication partners</li><li>Host and participate in business‑to‑business partner calls to review releases, timelines, and impacts</li><li>Support proposal and contract coordination by assisting with plans, specifications, schedules, and financial conditions</li><li>Ensure adherence to master plans, schedules, and established release processes</li><li>Identify release issues and develop solutions to keep work on track</li><li>Provide operational guidance and advisory support to cross‑functional teams</li><li>Ensure deliverables are completed on time and within scope</li></ul>
2026-05-18T15:48:44Z

Integration Engineer

Whitehouse Station, NJ
onsite
Temporary / Contract
62.00 - 65.00 USD / Hourly
We are seeking an Integration Engineer to provide technical leadership across the end-to-end development and delivery of new insurance products and capabilities, enabling new business opportunities and operational efficiencies. This role will lead the design, development, and integration of underwriting frameworks and platforms across multiple lines of business using Agile and DevOps methodologies.This position requires hands-on development experience, deep integration expertise, and the ability to technically lead globally distributed teams to deliver scalable, secure, and high-quality cloud-native platforms and services aligned with business priorities. Key Responsibilities:· Provide hands-on technical leadership for application design, development, and integration of secure and scalable solutions.· Lead end-to-end development, implementation, and integration of new insurance products and packages using underwriting frameworks.· Design and implement platforms enabling continuous delivery of features and capabilities aligned with business priorities.· Partner closely with Product Managers/Owners, Business Analysts, Developers, and enterprise teams to define optimal technical solutions.· Lead high-level design efforts, perform code reviews, and guide implementation by development teams.· Develop select modules while reviewing and mentoring other engineers’ code.· Mentor and coach junior engineers across multiple Scrum teams.· Leverage an Agile-based operating model across distributed teams.· Prepare technical documentation and deliver sprint and system demonstrations.· Manage production workloads and act as an SME for Level 3 production support issues.· Perform complex troubleshooting, root cause analysis, and resolution of critical production defects.· Communicate status, risks, and dependencies in accordance with agreed communication plans.
2026-05-04T15:58:44Z

Program Manager

West Deptford, NJ
remote
Temporary / Contract
47.50 - 55.00 USD / Hourly
We are looking for an experienced Program Manager to oversee complex initiatives and drive successful outcomes across multiple active workstreams in West Deptford, New Jersey. This Long-term Contract position is ideal for someone who is detail oriented and can balance strategic oversight with day-to-day execution while building strong partnerships with client leadership. The role requires someone who can align teams, maintain delivery momentum, and keep financial and operational goals on track in a fast-paced environment. Responsibilities: • Direct the delivery of several simultaneous projects, ensuring timelines, scope, and quality expectations are consistently achieved. • Build and maintain trusted relationships with client stakeholders, including senior executives, to support clear communication and effective decision-making. • Monitor program financials by managing forecasts, controlling costs, and supporting healthy margins throughout the engagement. • Coordinate interdependent project activities to resolve scheduling conflicts, manage shared resources, and reduce delivery risks. • Lead project managers, coordinators, and field-based teams by providing guidance, oversight, and accountability across program activities. • Track program-level risks, issues, and dependencies, and implement mitigation plans to minimize disruption to delivery. • Facilitate governance routines, status reporting, and stakeholder updates to keep all parties informed on progress and priorities.
2026-05-15T15:28:48Z

Digital Project Manager

Philadelphia, PA
onsite
Temporary / Contract
39.59 - 45.84 USD / Hourly
Robert Half has a client seeking a Digital Marketing Lead with strong project management skills local to Philadelphia, PA. You’ll lead the management and coordination of digital initiatives across websites, platforms, and channels, serving as the primary point of contact for marketing stakeholders. In this role, you’ll partner closely with enterprise digital, CRM, and analytics teams to drive alignment, ensure timely delivery, and maintain a high standard of execution across all digital efforts. This position is instrumental in connecting digital experiences with Salesforce CRM and broader digital channels, helping to create seamless engagement for both prospective and current members. You’ll also support and contribute to larger enterprise digital marketing strategies and objectives. Responsibilities include:<ul><li>Lead the development and maintenance of digital project plans, balancing immediate priorities with long-term initiatives and supporting a broader website and digital roadmap aligned to business objectives.</li><li>Serve as the central point of contact for digital efforts, fostering strong partnerships with Marketing teams and key stakeholders to understand needs and drive initiatives forward.</li><li>Oversee the intake and prioritization of digital work, advising teams on updates, enhancements, and evolving marketing strategies to ensure alignment and feasibility.</li><li>Manage project intake and execution through RoboHead, ensuring requests are clearly defined, properly scoped, and efficiently delivered.</li><li>Provide regular updates and reporting on project status, offering visibility into timelines, risks, dependencies, and key milestones.</li><li>Partner with enterprise digital, CRM, and campaign teams to align digital channels with Salesforce CRM, supporting:</li><li>Integration between website activity, campaigns, and CRM workflows</li><li>Effective collection and use of engagement data</li><li>Consistent, seamless experiences across prospective and current member journeys</li><li>Support the execution of integrated, multi-channel initiatives across web, email, paid media, and CRM-driven communications, ensuring cohesive planning and delivery.</li><li>Maintain and update website content in Adobe Experience Manager (AEM), collaborating with the digital content team to:</li><li>Publish and manage content, images, and documents</li><li>Uphold brand standards, user experience, accessibility, and compliance requirements</li><li>Contribute to digital strategy development by sharing insights and recommendations grounded in performance data, stakeholder input, and market trends.</li><li>Assist in monitoring digital performance, identifying opportunities to improve content effectiveness, user experience, and overall engagement.</li></ul>
2026-05-19T17:38:45Z

Product Owner IV

Philadelphia, PA
onsite
Temporary / Contract
55.00 - 60.00 USD / Hourly
Senior Product Owner (Product Owner IV)Location: Philadelphia, PA 19103Work Arrangement: Hybrid – 4 days onsite per week Position OverviewWe are seeking an experienced Senior Product Manager to lead feature development and product delivery within a complex enterprise ecosystem. This role is responsible for translating business needs into well-defined product requirements and ensuring successful delivery across cross-functional teams.The ideal candidate thrives in ambiguous environments, quickly establishes context, and independently drives outcomes while collaborating closely with engineering, design, and operations teams. This role requires deep engagement in both business and technical considerations, with ownership from concept through delivery. Key ResponsibilitiesProduct Strategy & Requirements Ownership<ul><li>Define and deliver product features by translating business needs into user stories, acceptance criteria, and solution documentation</li><li>Own product requirements lifecycle from concept through delivery</li><li>Analyze customer behavior and workflows to drive product improvements</li></ul>Cross-Functional Collaboration<ul><li>Act as the primary liaison between product, engineering, QA, and business stakeholders</li><li>Align cross-functional teams on product goals, dependencies, and timelines</li><li>Partner with large, distributed teams to ensure successful delivery</li></ul>Agile Delivery & Execution<ul><li>Support Agile workflows, including backlog grooming, sprint planning, and feature refinement</li><li>Provide ongoing support to engineering teams throughout the development lifecycle</li><li>Track feature progress and deliver incremental product value</li></ul>Technical & Solution Alignment<ul><li>Work closely with architects and engineers to validate technical approaches</li><li>Ensure product solutions align with system capabilities and operational workflows</li><li>Navigate complex systems and interdependencies across multiple team</li></ul>
2026-05-19T15:33:50Z

Architectural Project Manager

Brooklyn, NY
onsite
Permanent / Full Time
105000.00 - 155000.00 USD / Yearly
We are looking for an Architectural Project Manager to guide projects from early design through construction completion in Brooklyn, New York. This position combines day-to-day project leadership with technical production, ensuring drawings, coordination efforts, and client deliverables remain accurate and aligned with project goals. The role works closely with consultants, internal team members, and senior leadership to keep schedules on track, uphold design quality, and support strong client relationships. Responsibilities:• Direct architectural assignments through design development, documentation, and construction phase services while maintaining progress against scope, schedule, and quality expectations.• Partner with engineering and specialty consultants to integrate structural, lighting, acoustical, expediting, and other technical requirements into coordinated project documents.• Examine drawing packages for consistency, technical accuracy, and compliance with applicable codes, zoning regulations, and jurisdictional standards.• Prepare and manage core project records such as RFIs, submittals, meeting summaries, action items, and milestone schedules to support smooth project execution.• Facilitate design and review workflows to ensure project decisions remain consistent with the established vision, client priorities, and regulatory requirements.• Contribute hands-on production work in Revit and related drafting tools while also overseeing team coordination and deliverable development.• Provide guidance to entry-level team members by reviewing work, sharing technical knowledge, and encouraging strong project management practices.• Collaborate with senior leaders and clients to resolve project issues, communicate status updates, and help maintain positive working relationships throughout delivery. If this person is you, please apply to victoria.iacoviello@roberthalf
2026-05-08T14:18:47Z

Project Manager/Sr. Consultant

Philadelphia, PA
remote
Temporary to Hire
- USD / Hourly
We are looking for an experienced Project Manager/Sr. Consultant to join our team in Philadelphia, Pennsylvania. In this role, you will oversee critical projects within the healthcare industry, leveraging your expertise in Agile methodologies and IT project management. This is a Contract to permanent position, offering an excellent opportunity to contribute to impactful initiatives and grow in a dynamic environment. Responsibilities: • Lead and manage complex projects from initiation to completion, ensuring timely delivery and alignment with organizational goals. • Collaborate with cross-functional teams to implement Agile principles and practices throughout project lifecycles. • Oversee project scope, timelines, budgets, and resource allocation to ensure optimal performance. • Utilize tools such as Atlassian Jira to track progress, manage tasks, and report on project metrics. • Facilitate regular meetings and communication with stakeholders to ensure transparency and address concerns. • Identify potential risks and create mitigation strategies to maintain project stability. • Ensure adherence to industry standards and best practices in IT project management. • Provide leadership and mentorship to team members, fostering a culture of collaboration and continuous improvement. • Develop and present comprehensive project documentation and status reports to stakeholders. • Integrate Microsoft 365 Enterprise solutions to streamline project workflows and improve efficiency.
2026-05-11T13:38:44Z

Project Manager Advanced (>6 years)

Brooklyn, NY
onsite
Temporary / Contract
40.00 - 42.00 USD / Hourly
Job summaryAs an Associate Transformation Project Manager in Digital and Platform Services – Market Operations, you will lead cross-functional initiatives that improve efficiency, strengthen controls, and enhance the client experience. You’ll partner with teams across operations, technology, and business stakeholders to plan, govern, and deliver change from idea through implementation. We work collaboratively, use data to make decisions, and focus on practical solutions that scale. This role will be 100% onsite in Brooklyn, NY. Job responsibilities• Lead multiple transformation projects and workstreams from initiation through delivery• Build and maintain project plans, timelines, milestones, and dependency tracking• Run governance routines, including meeting cadences, materials, action tracking, and escalations• Partner with stakeholders across operations, technology, trading and sales, data and analytics, finance, legal, compliance, and human resources to align priorities and deliver outcomes• Collect, analyze, and synthesize operational and financial data to inform decisions and recommendations• Develop clear status reporting and communications for senior leadership audiences• Identify risks, issues, and blockers, and drive timely resolution and decision-making• Design, document, and improve operational processes and ways of working• Support business case development, benefits tracking, and results measurement• Contribute to change management planning to support adoption and sustained outcomes• Use digital tools to enable scalable solutions, automation, and improved transparency
2026-05-22T17:08:45Z

Project Manager

Philadelphia, PA
onsite
Temporary / Contract
53.00 - 58.00 USD / Hourly
Robert Half is partnering with our client, a Fortune 500 company in the telecommunications and media space, to permanent a Project Manager for a 7-month contract supporting high-impact business initiatives. Location: Mt. Laurel, NJ or Downtown Philadelphia (hybrid – 4 days onsite, 1 day remote) Duration: 7-month contract with potential to extend Pay Rate: $53–58/hour (W2) Hours: 40 hours/week Position Overview: The Project Manager will lead complex, cross-functional projects while also supporting internal communication and employee engagement initiatives. This role requires a strategic and detail-oriented detail oriented who can manage timelines, budgets, and resources, while ensuring projects are delivered on time and aligned to business goals. The ideal candidate thrives in a fast-paced environment, proactively manages risks to prevent delays, and effectively drives both project execution and internal engagement efforts. Key Responsibilities: Lead end-to-end project planning and execution, ensuring deliverables are completed on time, within scope, and within budget Partner with stakeholders to define project goals, success metrics, and business requirements Develop detailed project plans, timelines, and resource allocations across all project phases Build and manage cross-functional teams, driving accountability and alignment Proactively manage risks and implement mitigation strategies to avoid delays Monitor project progress and provide regular updates to senior leadership and key stakeholders Ensure adherence to company processes, quality standards, and best practices Negotiate with vendors, contractors, and internal teams to secure resources and services Maintain and expand internal communication and employee engagement initiatives, including: Company newsletters All-hands meeting preparation and coordination Cultural and team engagement activities Educational and knowledge-sharing initiatives Manage and optimize Modern SharePoint environments to support communication and collaboration Drive adoption and expansion of AI tools and knowledge across teams to improve workflows and efficiency Utilize tools such as PowerPoint, SharePoint, and internal knowledge platforms to support project documentation and communication
2026-05-29T20:58:47Z

IT Manager, Platform Research Systems

Piscataway, NJ
onsite
Temporary to Hire
55.41 - 64.16 USD / Hourly
We are looking for an experienced IT Manager specializing in platform research systems to join our team in Piscataway, New Jersey. This is a contract position offering an exciting opportunity to lead cutting-edge initiatives in high-performance computing and storage environments. The ideal candidate will possess a strong technical background and proven leadership skills to manage complex IT systems and support research-driven technology needs. Responsibilities: • Oversee the administration and engineering of IT systems, including hardware, virtualization technologies, and large-scale environments. • Lead a team of IT professionals, providing guidance and support to ensure successful project execution. • Manage high-performance computing systems, including Linux at scale, job schedulers, and workload performance optimization. • Implement and maintain high-performance research storage solutions, including parallel file systems and disaster recovery processes. • Configure and optimize high-speed interconnects, GPUs, and node provisioning within clustered environments. • Develop and manage automation and configuration management processes using scripting languages and tools. • Ensure security best practices are adhered to, including identity integrations, access controls, and vulnerability management. • Collaborate with researchers, central IT teams, and vendors to address technical needs and challenges. • Utilize project management skills to plan, execute, and deliver IT initiatives effectively. • Support container technologies and software environment management for research applications.
2026-05-18T14:34:07Z

Project Manager

Woodbridge, NJ
onsite
Permanent / Full Time
95000.00 - 130000.00 USD / Yearly
We are looking for an experienced Project Manager to lead commercial construction initiatives in Woodbridge, New Jersey, with a strong focus on tenant improvement and interior build-out work. This position oversees each phase of the project, from early planning and budgeting through final delivery, while partnering with clients, design teams, and trade partners to keep work moving efficiently. The ideal candidate brings sound construction knowledge, strong coordination skills, and the ability to balance schedule, cost, quality, and compliance requirements across multiple active projects. Responsibilities:• Direct commercial construction projects from initial planning and pricing through completion and closeout.• Prepare project cost projections, monitor budgets, and review expenditures to maintain financial control throughout the build.• Organize the work of subcontractors, suppliers, and service partners to support schedule commitments and site readiness.• Supervise field activities across key building trades such as general construction, electrical, fire protection, plumbing, and related specialty scopes.• Collaborate with architects and clients to refine plans, resolve drawing issues, and support successful execution in the field.• Manage permit submissions, inspection coordination, technical documentation, and required regulatory approvals for each project.• Provide clear progress updates to clients and internal stakeholders, highlighting milestones, risks, and next steps.• Support facility-related capital projects, including improvements involving roofing, paving, and major equipment or system replacement work.
2026-05-18T14:24:06Z

Assistant Project Manager

Summit, NJ
onsite
Permanent / Full Time
65000.00 - 75000.00 USD / Yearly
We are looking for an Assistant Project Manager to support the successful delivery of commercial construction projects. This role is ideal for an organized individual who can coordinate project activities, monitor budgets and schedules, and maintain strong communication with internal teams and external partners. The position offers the opportunity to contribute across the full project lifecycle, from preconstruction planning through closeout, while helping keep work aligned with quality, cost, and timeline expectations. This is an onsite position. We are looking for 2+ years of experience within General Contracting and project assisting. Responsibilities:• Coordinate project activities from early planning and estimating through construction execution and final completion.• Assist in building and maintaining project budgets, reviewing cost activity, and supporting payment approvals and financial reporting.• Work closely with project leadership, coordinators, and field teams to keep assignments organized and project milestones on track.• Support the preparation and administration of subcontractor and vendor agreements, including documentation for contract changes.• Communicate with clients, design professionals, consultants, and governing agencies to help move projects forward efficiently.• Track project schedules, review progress against timelines, and help address issues that could affect delivery or cost performance.• Prepare clear status updates for leadership covering budget conditions, schedule movement, and overall project progress.• Contribute to client-facing efforts such as presentations, planning discussions, and relationship-building activities that support future work.
2026-05-07T20:58:44Z

Senior Project Manager

New York, NY
onsite
Permanent / Full Time
120000.00 - 130000.00 USD / Yearly
We are looking for an experienced Senior Project Manager to oversee construction projects for architectural metal and glass projects in New York, New York. This role is ideal for someone with a strong attention to detail and a background in construction management, particularly in managing commercial building projects. The successful candidate will play a key role in ensuring projects are delivered on time, within budget, and to the highest quality standards. Responsibilities:• Lead the planning and execution of commercial building projects, including both new construction and renovation efforts.• Oversee procurement processes, ensuring timely and cost-effective acquisition of materials and services.• Manage project timelines, budgets, and resources to ensure successful outcomes.• Collaborate with architects, engineers, and contractors to coordinate project details and resolve any issues.• Review and ensure compliance with design specifications, building codes, and safety regulations.• Utilize project management software and tools to monitor progress and generate reports.• Conduct regular site visits to assess project progress and address any on-site challenges.• Develop and maintain strong relationships with vendors, suppliers, and subcontractors.• Provide leadership and mentorship to project teams, fostering a culture of collaboration and excellence.• Ensure all project documentation is accurate, up-to-date, and properly filed. If this person is you, please apply to victoria.iacoviello@roberthalf
2026-05-21T13:48:42Z

Assistant Project Manager

Allentown, PA
onsite
Temporary to Hire
22.00 - 28.00 USD / Hourly
Robert Half is seeking a detail-oriented and proactive Assistant Project Manager to support the planning, coordination and execution of projects from start to finish. This role works closely with project managers, internal teams, clients and vendors to help ensure projects are delivered on time, within scope and within budget. Key Responsibilities:<ul><li>Assist the Project Manager with day-to-day project coordination and administration</li><li>Track project schedules, milestones, deliverables and budgets</li><li>Prepare project documentation, status reports and meeting notes</li><li>Coordinate communication among internal stakeholders, clients, subcontractors and vendors</li><li>Help identify project risks, issues and delays, and support resolution efforts</li><li>Monitor project progress and follow up on outstanding tasks</li><li>Maintain project files, contracts, change orders and other records</li><li>Support procurement, invoicing and resource coordination as needed</li><li>Participate in project meetings and provide updates on action items</li></ul>
2026-05-12T19:14:21Z

Project Manager

Union, NJ
onsite
Permanent / Full Time
100000.00 - 120000.00 USD / Yearly
We are looking for a Project Manager to oversee construction projects (commercial projects) in Union, NJ from early planning through final delivery. This role requires a detail-oriented individual who can coordinate budgets, schedules, contracts, and field execution while maintaining strong communication with clients and project partners. The ideal candidate brings General Contracting industry experience, sound financial judgment, and the ability to guide teams toward successful project outcomes. Responsibilities:· Capable of performing estimating & project takeoffs with no guidance.· Has the ability to carry out the entire project bidding process.· Able to build, understand and maintain a project budget.· Has a complete understanding of the RFI process.· Able to keep & maintain RFI logs.· Able to assist in the preparation of prime contracts, subcontracts & purchase orders.· Understands the difference between a payment bond & a performance bond.· Able to request & execute bonding as needed.· Has a complete understanding of the submittal process.· Capable of maintaining a submittal log.· Knows how to keep & maintain a project schedule.· Schedule, hold & attend project meetings as required by the owner, GC or as the project requires.· Complete understanding of blueprints/drawings· Understands specifications/efficient in finding information in a spec book.· Able to understand the CSI format as they relate to cost codes.· Complete understanding of project addendums.· Able to execute & process change orders & change events.· Able to process invoices from vendors, subcontractors, etc.· Able to process billings to owners and/or General Contractors (AIA., lien waivers, etc.).· Able to perform the punch list process- create & maintain associated list & schedule.· Knows & understands the as-build & closeout process.· Complete understanding of insurance requirements, limits & who should be listed as insured.· Understands local construction tax laws.· Able to read through the front end of contracts & identify red flags or any cautionary items.· Able to maintain working relationships and open lines of communication with field personnel.· Maintain QA/QC on projects.· Able to cultivate sales & new prospective clients/customers.· Has a growing network. Able to maintain & build both customer & contractor relationships.· Understands project safety as it relates to OSHA 1926.
2026-05-07T20:48:44Z

Project Coordinator

Philadelphia, PA
remote
Temporary / Contract
28.50 - 33.00 USD / Hourly
This is a part-time opportunity that can be done remotely during normal business hours (EST). This candidate will be responsible for end-to-end management of contracting processes supporting the Marketing and Professional Relations. This role focuses on the preparation, submission, tracking, and execution of contracts with healthcare professionals, vendors, and third-party partners. This candidate will ensure all contracts are completed efficiently, compliantly, and in alignment with internal policies, while partnering cross-functionally with Legal, Compliance, Finance, and business stakeholders. Key Responsibilities: Contract Management & Execution- Manage all Professional Relations contracts, including MSAs, SOWs, Statements of Agreement (SAs), amendments, and change orders- Lead the contract lifecycle from intake through execution, ensuring accuracy, completeness, and compliance- Collaborate with internal stakeholders to complete and validate contract intake requirements- Submit contracts through internal systems for Legal, Compliance, and Procurement review- Track contract status and proactively drive contracts to timely execution Consulting & Advisory Contracting- Manage consulting agreements for healthcare professionals, including advisory boards and consulting engagements- Conduct fair market value (FMV) assessments based on role, expertise, and engagement scope- Ensure completion and accuracy of required documentation (e.g., Needs Assessment Forms)- Coordinate with vendors and internal teams to support contract execution and payment processing- Maintain accurate tracking of all contracted engagements Vendor & Third-Party Contracting- Serve as primary point of contact between internal teams and external vendors for contracting activities- Support negotiation and resolution of contract terms in partnership with Legal- Ensure all contracts align with company policies and compliance requirements Financial & Operational Support- Manage purchase order (PO) creation and tracking to support all contracts- Ensure timely reconciliation of contract-related expenses- Maintain accurate documentation and reporting of contract activity- Identify and implement process improvements to enhance efficiency and compliance
2026-05-21T20:34:07Z

Director, Store Systems & Innovation

Burlington, NJ
onsite
Permanent / Full Time
190000.00 - 230000.00 USD / Yearly
We are looking for a strategic technology leader to guide store systems initiatives that strengthen retail operations in Burlington, New Jersey. This role will oversee application strategy, delivery, and continuous improvement across critical in-store platforms while partnering closely with business stakeholders. The ideal candidate brings strong leadership experience, a record of driving large-scale technology programs, and the ability to translate complex business needs into practical solutions. Responsibilities: • Lead the direction, execution, and ongoing enhancement of store technology platforms that support day-to-day retail operations. • Manage large, cross-functional initiatives from planning through delivery, ensuring milestones, budgets, and business objectives remain on track. • Partner with business leaders to identify operational challenges, define priorities, and develop technology solutions that improve performance and service. • Provide leadership to high-performing, multi-discipline teams, fostering accountability, collaboration, and consistent results. • Serve as a trusted advisor to senior stakeholders by presenting recommendations, risks, and outcomes in clear business terms. • Oversee system-related innovation efforts, including support for Oracle Xstore environments and other store applications critical to the retail landscape. • Drive decision-making across complex organizational structures by aligning technology efforts with enterprise goals and customer needs. • Establish strong working relationships across departments to ensure smooth implementation, adoption, and support of new and existing solutions.
2026-05-19T18:33:47Z

Director IT Service Delivery

Burlington, NJ
onsite
Permanent / Full Time
130000.00 - 180000.00 USD / Yearly
We are looking for an experienced Director IT Service Delivery to lead enterprise support operations for a large retail organization in Burlington, New Jersey. This role will oversee service delivery strategy, end-user support performance, and operational excellence across a complex, multi-location environment. The ideal candidate brings deep leadership experience in large-scale IT operations, a strong command of service management practices, and the ability to drive reliable support outcomes in a fast-moving business setting. Responsibilities: • Lead IT service delivery operations across distributed locations, ensuring consistent support quality, strong responsiveness, and dependable end-user service. • Direct service desk, command center, and 24/7 operational teams while building clear processes, accountability, and performance expectations. • Act as the senior escalation point during critical incidents, coordinating rapid response efforts to restore services and reduce business disruption. • Shape and improve service management practices covering incidents, problems, changes, and service requests to strengthen operational maturity. • Oversee the ServiceNow platform roadmap as a business and operational owner, partnering with technical teams to deliver enhancements and improve workflow effectiveness. • Manage external service providers, offshore teams, and strategic partners to meet service levels, maintain delivery commitments, and support business objectives. • Establish and monitor KPIs, dashboards, and service metrics to identify trends, improve performance, and support continuous process refinement. • Partner with business leaders and internal technology teams to align operational support strategies with company priorities, including readiness planning for peak retail periods and change blackout windows.
2026-05-19T16:28:46Z