<p>Robert Half has a client seeking an Email Marketer to cover a maternity leave. This is a remote assignment up to 30 hours per week starting mid-January and lasting through the end of April.</p><p> </p><p>Responsibilities include:</p><p>• Design and build email campaigns with provided content</p><p>• Build lists using a variety of segmentation data points</p><p>• Route and proof emails gathering feedback and making the necessary edits</p><p>• Testing, scheduling, deploying of emails </p>
We are looking for a skilled Marketing Analyst to join our team on a contract basis in New York, New York. In this role, you will analyze marketing data to provide actionable insights and optimize strategies across various platforms. The ideal candidate will have expertise in digital analytics tools and a strong ability to translate data into impactful business decisions.<br><br>Responsibilities:<br>• Analyze marketing performance data to identify trends, patterns, and actionable insights.<br>• Utilize tools such as Google Analytics, Adobe Analytics, and Google AdWords to monitor and improve campaign effectiveness.<br>• Collaborate with marketing and sales teams to enhance CRM strategies and customer engagement.<br>• Develop and present comprehensive reports to communicate findings and recommendations to stakeholders.<br>• Conduct competitor analysis to assess market positioning and opportunities.<br>• Optimize digital advertising campaigns based on performance metrics and analytics.<br>• Support data-driven decision-making by providing accurate and timely analysis.<br>• Ensure data accuracy and integrity in all analytics processes.<br>• Stay updated with the latest trends in marketing analytics and tools.
We are looking for an experienced and innovative Marketing Manager to join our team in New York, New York on a Contract to permanent basis. In this role, you will be responsible for driving audience growth, boosting event participation, and enhancing member engagement for a leading cultural institution. This position offers a unique opportunity to combine traditional marketing strategies with data-driven audience outreach to attract and retain members from diverse industries such as media, sports, gaming, entertainment, and technology.<br><br>Responsibilities:<br>• Develop and implement marketing strategies to increase daily visitation and achieve audience growth goals.<br>• Drive attendance at events, including family programs, screenings, and gaming tournaments.<br>• Collaborate with internal teams to create engaging member experiences and promotional campaigns.<br>• Lead targeted outreach initiatives to recruit and retain members, focusing on diverse industries like media, sports, and entertainment.<br>• Represent the organization as a brand ambassador during public events and across communication channels.<br>• Support the planning and execution of exclusive events, such as exhibition previews, galas, and receptions.<br>• Manage the creation of marketing materials, including brochures, newsletters, and digital content.<br>• Analyze campaign performance and provide regular reports on trends and opportunities for improvement.<br>• Work closely with the Development team to enhance member engagement through marketing and social media outreach.
We are looking for an experienced Marketing Specialist to join our team in New York, New York. In this long-term contract role, you will play a pivotal role in crafting and executing marketing strategies that drive engagement and elevate brand presence. This position offers an exciting opportunity to leverage your expertise in digital marketing and creative tools to deliver impactful campaigns.<br><br>Responsibilities:<br>• Develop and manage targeted email campaigns to effectively engage audiences and achieve marketing objectives.<br>• Implement comprehensive marketing strategies across digital and traditional platforms to optimize brand visibility.<br>• Design and execute innovative marketing campaigns that align with organizational goals.<br>• Utilize Adobe Creative Cloud tools to create compelling visuals and content for marketing initiatives.<br>• Manage social media channels to enhance audience engagement and brand awareness.<br>• Conduct in-depth analysis of campaign performance and provide actionable insights for continuous improvement.<br>• Collaborate with cross-functional teams to coordinate marketing activities and ensure alignment with overall business objectives.<br>• Apply 8D problem-solving techniques to address challenges and improve marketing processes.<br>• Create and manage content using tools like Canvas to maintain consistency in branding and messaging.
We are looking for a skilled Marketing Manager to join our team in New York, New York. This is a long-term contract position ideal for someone who is detail oriented and thrives in a dynamic legal industry environment. The successful candidate will play a key role in driving brand growth and ensuring effective marketing strategies are implemented across various channels.<br><br>Responsibilities:<br>• Develop and execute comprehensive marketing campaigns tailored to business goals.<br>• Enhance brand awareness through strategic planning and innovative marketing techniques.<br>• Manage email campaigns to effectively reach target audiences and nurture engagement.<br>• Collaborate with cross-functional teams to align marketing strategies with organizational objectives.<br>• Monitor and analyze campaign performance to optimize results and ensure continuous improvement.<br>• Implement B2B marketing strategies to strengthen client relationships and expand the customer base.<br>• Utilize digital marketing tools to maximize exposure across online platforms.<br>• Coordinate channel marketing initiatives to promote consistency and effectiveness.<br>• Oversee campaign planning, ensuring timely execution and alignment with brand objectives.<br>• Stay updated on industry trends to identify new opportunities and maintain a competitive edge.
<p>We’re seeking a strategic and hands-on <strong>Director of Omnichannel Marketing</strong> to lead the development and execution of cohesive, data-driven marketing campaigns across multiple channels. This role will start as a player/coach, building the foundation for omnichannel excellence and evolving into a leadership position with a growing team.</p><p><br></p><p>You’ll be responsible for unifying our messaging across platforms, leveraging customer data platforms (CDPs), and driving audience intelligence to inform segmentation, journey design, and campaign execution. This is a high-impact role for someone who thrives in fast-paced environments and is passionate about marketing technology, customer insights, and innovation.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and grow a high-performing omnichannel marketing team</li><li>Develop and execute unified marketing strategies across email, SMS, social media, and emerging channels.</li><li>Own message mapping to ensure consistent and cohesive communication across all touchpoints.</li><li>Design and optimize customer journeys using 1P/3P data and CDPs (e.g., Segment, mParticle, Tealium).</li><li>Collaborate with analytics teams to interpret marketing performance reports and present insights to executive leadership.</li><li>Launch and expand presence across social media platform</li><li>Expertise driving acquisition and retention strategies using platforms like Iterable, Braze, SFMC, Marketo, Adobe, or HubSpot.</li><li>Build and refine audience segmentation and lifecycle marketing strategies.</li><li>Partner cross-functionally with product, sales, and data teams to align marketing efforts with business goals.</li></ul><p><br></p>
<p>A growing B2B software company is seeking a Senior Marketing Manager to lead strategic marketing initiatives that drive qualified leads and support revenue growth. This role is responsible for developing and executing comprehensive marketing plans that generate Marketing Qualified Leads (MQLs) and support overall sales objectives. </p><p><br></p><p>To be considered, candidates must have a background in B2B software marketing, with proven experience in multi-channel campaign execution and cross-functional collaboration. Candidates also must have experience managing and planning tradeshows/events. </p><p><br></p><p>This role requires 3 days per week in the office, in additional to local and international travel as needed.</p><p><br></p><p>Key Responsibilities</p><ul><li>Strategic Planning: Contribute to quarterly and annual marketing plans focused on lead generation and sales enablement.</li><li>Campaign Execution: Lead multi-channel campaigns including email, SEO, webinars, content, social media, and ABM.</li><li>Vendor Management: Optimize external resources (agencies, consultants) to enhance marketing capabilities.</li><li>Event Coordination: Manage logistics for conferences and trade shows.</li><li>Cross-Functional Collaboration: Partner with Sales, Product, and Support to align marketing with business goals.</li><li>Performance Analysis: Track KPIs, analyze campaign performance, and report on MQL generation.</li><li>Market Awareness: Stay current on industry trends and best practices to keep strategies fresh and competitive.</li></ul><p><br></p>
We are looking for a dedicated and detail-oriented Senior Marketing Coordinator to join our team in East Elmhurst, New York. In this role, you will take the lead in developing high-quality proposals, qualifications, and award submissions while collaborating closely with internal teams. The ideal candidate will bring expertise in creating compelling content and strategic materials that align with organizational goals.<br><br>Responsibilities:<br>• Lead the creation and management of proposals, qualifications, and award submissions to ensure timely and accurate delivery.<br>• Conduct interviews with team members to craft customized and targeted content for marketing materials.<br>• Facilitate strategy sessions to drive a focused and effective pursuit process.<br>• Develop external and internal materials that emphasize key features, benefits, and audience-specific messaging.<br>• Build and maintain strong relationships with internal stakeholders to address day-to-day challenges and ensure smooth collaboration.<br>• Perform in-depth research to support local strategic plans and business pursuits.<br>• Collaborate with cross-functional teams to ensure consistency and alignment in all marketing efforts.
<p>Robert Half is looking for a Revenue Manager to take charge of strategic pricing initiatives that drive rental income and maximize property performance. This Revenue Manager role requires an individual with strong attention to detail who can analyze market trends, forecast revenue, and implement competitive pricing strategies. As a key collaborator across departments, the Revenue Manager ensures alignment between Asset Management, Operations, and Property Management to achieve business objectives.</p><p><br></p><p>Responsibilities:</p><ul><li>Develop and modify pricing strategies based on current market conditions and trends using specialized revenue tools.</li><li>Analyze competitive rent data and economic indicators to optimize pricing decisions.</li><li>Evaluate performance metrics to determine the effectiveness of pricing actions and project future outcomes.</li><li>Facilitate weekly regional pricing calls to review and adjust strategies.</li><li>Organize monthly renewal discussions, including setting pricing parameters and evaluating upcoming offers.</li><li>Conduct quarterly competitive reviews to refine positioning and ensure weights within pricing systems are accurate.</li><li>Serve as the primary point of coordination between Asset Management, Operations, and Property Management to ensure unified pricing execution.</li><li>Educate teams on pricing tools, strategies, and implementation methods.</li></ul><p><br></p>
<p><strong>Role Summary</strong></p><p>We are seeking a detail-oriented and analytical professional to join our team as a <strong>Media Planning & Performance Analyst</strong>. This role is critical in driving partner success through media planning, performance tracking, and cross-functional coordination. The ideal candidate will be highly skilled in Microsoft Excel, dashboard management, and communication, serving as a liaison between Sales, Marketing, and Operations.</p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and execute media plans to support partner growth initiatives</li><li>Manage and maintain media planning templates, ensuring accuracy and functionality of automations</li><li>Update dashboards and media plans in Excel</li><li>Conduct ad hoc analysis to identify trends, optimize campaigns, and support decision-making</li><li>Perform post-campaign reporting, including case study reviews and forecasting for future campaigns</li><li>Act as a liaison between Sales, Marketing, Operations, and Research & Insights teams</li><li>Prepare and present performance reports to internal stakeholders</li><li>Collaborate with cross-functional teams to improve processes and enhance partner experience</li><li>Manage and maintain core insights and data repository that anchor brand narrative</li><li>Partner across Marketing teams on packaging insights for social initiatives, events, and thought-leadership content</li></ul>
<p>Robert Half has a client seeking a Brand Manager with CPG industry experience who will eventually relocate to Miami. You will lead the full strategic and operational ownership of a flagship U.S. food CPG brand, driving growth and market presence through data-driven brand planning and cross-functional collaboration.</p><p> </p><p>Responsibilities:</p><ul><li>Develop and implement comprehensive brand strategies to strengthen market position and achieve business objectives.</li><li>Conduct market research to identify consumer trends, competitive landscape, and opportunities for brand growth.</li><li>Plan and execute marketing campaigns, including digital, print, and in-store promotions, to increase brand awareness and sales.</li><li>Collaborate with product development teams to guide the creation of new products that align with brand identity and consumer needs.</li><li>Manage the brand's marketing budget, ensuring efficient allocation of resources to maximize ROI.</li><li>Work closely with sales, operations, and creative teams to ensure cohesive brand messaging and execution.</li><li>Analyze the performance of marketing initiatives using key metrics and adjust strategies as necessary to achieve desired outcomes.</li><li>Ensure all marketing materials and communications adhere to brand guidelines and maintain brand integrity.</li></ul><p><br></p>
<p>Robert Half is looking for an experienced Director of Operations to lead and optimize the operational functions of our client's organization. This role is ideal for a detail-oriented individual with a strong background in managing multidisciplinary teams. Based in the Philadelphia area, this position requires a strategic leader with expertise in risk management, business planning, and team development.</p><p><br></p><p>Responsibilities:</p><ul><li>Oversee daily operations and guide the Operations team, including mentoring and supervising staff such as the Operations Analyst.</li><li>Conduct performance evaluations for Administrative Directors and other operational personnel.</li><li>Lead the development and execution of the organization’s annual business plan by collaborating with internal stakeholders.</li><li>Manage the risk management program, including contract review, negotiation, and coordination with external legal counsel when necessary.</li><li>Organize and deliver training sessions for staff on topics related to risk and financial management.</li><li>Build and maintain relationships with key external partners, including insurance brokers, carriers, legal professionals, and commercial real estate brokers.</li><li>Direct the renewal and administration of annual insurance policies and ensure compliance with organizational standards.</li></ul>
We are looking for a Design Coordinator to join our team in New York, New York, to contribute to creative and organizational efforts within the retail industry. This role involves a blend of graphic design tasks and operational coordination, supporting packaging design projects and marketing initiatives. The ideal candidate will bring strong technical skills and a proactive approach to managing creative workflows.<br><br>Responsibilities:<br>• Develop visually appealing packaging designs for sunglasses, ensuring alignment with brand standards.<br>• Utilize Adobe Creative Suite tools, including Photoshop and Illustrator, to create high-quality graphic assets.<br>• Organize and manage samples, packaging materials, and factory coordination to streamline production processes.<br>• Assist in the creation of marketing decks, layouts, and presentations to support branding efforts.<br>• Collaborate with team members to design logos and other marketing visuals.<br>• Coordinate operational tasks related to production and ensure timelines are met.<br>• Support photography efforts by preparing layouts and editing visuals for campaigns.<br>• Maintain organization of design files and project documentation.<br>• Communicate with vendors and factories to ensure smooth coordination of packaging and production.<br>• Contribute to creative brainstorming and provide input on design projects.
<p>We are looking for a motivated Sales/Business Development Representative to join our team in New York, NY. This Contract position offers an excellent opportunity to engage in lead qualification, support senior sales efforts, and collaborate closely with marketing teams to drive business growth. If you thrive in a dynamic, performance-driven environment and are eager to develop your sales career, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Qualify and nurture incoming leads through initial outreach and discovery conversations.</p><p>• Conduct assessments of client needs and coordinate meetings for senior sales representatives.</p><p>• Perform research and data entry to identify potential prospects and support lead generation.</p><p>• Collaborate with marketing teams to understand scoring criteria and improve lead conversion.</p><p>• Assist in the creation of sales proposals and conduct detailed client research.</p><p>• Join sales team meetings and contribute to client presentations when applicable.</p><p>• Maintain accurate records of leads and manage pipelines using CRM tools.</p><p>• Participate in marketing events and campaigns to enhance lead generation efforts.</p><p>• Provide feedback to marketing teams on lead quality and conversion rates.</p><p>• Support the development of sales enablement materials and case studies.</p>
<p>Our client, a 100+ year old company in central Montgomery County is looking for a highly motivated Director of Finance specializing in FP& A and Sales Finance to join our dynamic team in the Lansdale, Pennsylvania area. In this leadership role, you will spearhead pricing strategies, trade planning, and financial analysis to drive profitability and strengthen market competitiveness. With a focus on collaboration and innovation, you will have the opportunity to shape the financial direction of the organization while mentoring a dedicated team.</p><p><br></p><p>Responsibilities:</p><p>• Lead the development and execution of pricing strategies across all sales channels, ensuring alignment with market trends and organizational goals.</p><p>• Manage annual budgeting, quarterly forecasting, and long-term financial planning, incorporating market and commodity data to optimize financial outcomes.</p><p>• Oversee trade and promotional planning, including new product pricing models and compliance with established pricing guidelines.</p><p>• Analyze gross margins and provide actionable insights to senior leadership to support informed decision-making.</p><p>• Identify financial risks and opportunities, leveraging data to enhance business performance and strategic direction.</p><p>• Mentor and develop a team of four direct reports, fostering collaboration, growth, and high performance.</p><p>• Collaborate with Sales, Marketing, and Product teams to ensure seamless execution of pricing and trade strategies.</p><p>• Ensure adherence to financial planning and analysis processes while driving continuous improvements in efficiency.</p><p>• Utilize ERP systems and tools, such as SAP, to streamline financial processes and reporting.</p><p>• Support brand and marketing promotions by aligning financial strategies with organizational objectives.</p>
<p>Our Legal Perm group located in Philadelphia is actively seeking an experienced Transactional Partner to join our boutique law firm client in King of Prussia, Pennsylvania, in Greater Philadelphia (Montgomery County). This role is ideal for a senior legal expert attorney or a small group of lawyers / associates with a strong, portable book of business focused on mid-market clients. The firm offers a collaborative environment, modern tools, and opportunities for cross-referrals within its litigation team. The role can be hybrid and make use of the office, or fully remote. Compensation will align with experience and the book of business.</p><p><br></p><p>Responsibilities:</p><p>• Manage and expand a transactional law practice while integrating your existing client base into the firm.</p><p>• Oversee client transition processes to ensure smooth consents and onboarding.</p><p>• Collaborate with litigators to identify and address disputes arising from transactional matters.</p><p>• Utilize advanced cloud-based systems to streamline client intake and improve operational efficiency.</p><p>• Develop strategies to enhance business growth and maintain high realization rates.</p><p>• Build and maintain strong relationships with mid-market clients, ensuring their legal needs are met.</p><p>• Contribute to the firm's marketing initiatives to attract new clients and expand your practice.</p><p>• Participate in succession planning and explore phased roles or earn-out structures offered by the firm.</p>
<p><strong>International medical services/products company seeks a Financial Analyst to work as the financial lead within the Marketing department. In this sales team facing role you will assist with compiling data to provide insight into product/service sales mix, profitability, salesperson productivity, territory/customer profitability and potential sales amongst other KPI. Candidates for this role should have 2+ years of experience in the above reporting, with very strong systems skills(Excel, business intelligence software), data manipulation/analysis experience, and a degree in business related discipline and experience. </strong></p>
We are looking for a skilled Database Technology Manager to lead and oversee data management and analytics initiatives. This role requires a balance of technical expertise and leadership to drive innovation and ensure data-driven decision-making across the organization. Based in New York, New York, you will play a critical role in managing advanced database technologies and fostering collaboration between technical and business teams.<br><br>Responsibilities:<br>• Lead the development and implementation of advanced database solutions to meet organizational goals.<br>• Manage and optimize data analytics tools, including Tableau and Microsoft SQL Server, to ensure seamless operations.<br>• Collaborate with cross-functional teams to gather requirements and deliver actionable insights through data visualization.<br>• Provide mentorship and training to team members on data analytics tools and methodologies.<br>• Develop and maintain data governance standards to ensure data security and compliance.<br>• Oversee the creation of compelling visual narratives to communicate data insights effectively to stakeholders.<br>• Drive innovation by identifying opportunities for process improvements and new data solutions.<br>• Stay updated on the latest advancements in database technologies and data science to apply best practices.<br>• Support the design and maintenance of data pipelines and engineering systems.<br>• Collaborate on Agile-based projects to ensure timely and efficient delivery of data-related initiatives.
<p>We are looking for an organized and proactive Events Coordinator to join our team in New York, NY. This position focuses on managing and supporting various special events while ensuring smooth coordination among stakeholders and tenants. As a long-term contract role, it offers the opportunity to work closely with cross-functional teams and external vendors to deliver high-quality event experiences.</p><p><br></p><p>Responsibilities:</p><p>• Plan and oversee the execution of events and activations, ensuring all logistical details are managed effectively.</p><p>• Coordinate with property management teams to ensure seamless on-site event operations.</p><p>• Assist stakeholders and tenants in obtaining necessary permits and approvals for events, including liaising with government agencies.</p><p>• Arrange support services through consultants and contractors to meet event needs before, during, and after the event.</p><p>• Maintain clear communication with internal departments to provide event-related updates and notifications.</p><p>• Collaborate with marketing and digital teams to promote events and prepare post-event reports.</p><p>• Work closely with vendors and clients to ensure timely delivery of required materials and services.</p><p>• Track event-related records and associated costs for accurate documentation.</p><p>• Manage the permitting process for photography and film requests from tenants, stakeholders, and external clients.</p><p>• Provide general administrative support to the program manager and contribute to the development of new event ideas and programming.</p>
<p>Our client is looking for a motivated and results-driven Inside Sales Specialist to join their team in the Bayhead, New Jersey area. In this role, you will focus on building relationships with prospective and existing clients, offering tailored solutions to meet their needs. This position is ideal for individuals with a knack for sales who thrive in a fast-paced, goal-oriented environment.</p><p><br></p><p>Responsibilities:</p><p>• Initiate and manage outbound sales calls to identify new business opportunities and convert leads into customers.</p><p>• Conduct engaging and precise cold calls to introduce products and uncover client needs.</p><p>• Build and maintain strong relationships with existing clients through regular communication and exceptional service.</p><p>• Respond to inbound inquiries and proactively follow up to close sales opportunities.</p><p>• Keep detailed records of customer interactions, sales activities, and progress toward sales targets.</p><p>• Consistently meet or exceed individual and team sales goals to drive overall business success.</p><p>• Partner with marketing and operations teams to ensure a seamless client experience and provide valuable feedback on market trends.</p><p>• Educate clients on product benefits and assist them in selecting the most suitable solutions.</p><p>• Actively contribute to a consultative and relationship-based sales approach to foster long-term client satisfaction.</p>
<p>Our client is looking for a dynamic Inside Sales Specialist to join their team in the Bay Head, New Jersey area. In this role, you will connect with potential clients, build strong relationships, and drive results through consultative selling. This position offers a unique opportunity to combine your sales expertise with excellent customer interaction to promote our products and services.</p><p><br></p><p>Responsibilities:</p><p>• Place outbound sales calls to potential clients while effectively following up on leads to secure new business.</p><p>• Conduct cold calls to introduce products and services, addressing customer needs with confidence and professionalism.</p><p>• Develop and nurture relationships with existing clients through outstanding service and ongoing communication.</p><p>• Respond to inbound inquiries, providing solutions and converting leads into successful sales.</p><p>• Maintain accurate and detailed records of customer interactions, ensuring seamless follow-up and reporting.</p><p>• Consistently achieve and surpass individual and team sales targets and performance objectives.</p><p>• Collaborate closely with marketing and operations teams to deliver an exceptional customer experience.</p><p>• Offer insights on customer preferences, market trends, and product performance to support business growth.</p>
<p>Customer Support Associate</p><p><strong>Location: </strong>Pipersville, PA</p><p><strong>Schedule: </strong>Monday–Friday, 8:00 AM – 5:00 PM</p><p><strong>Type: </strong>Full-Time, Temporary-to-Hire (Initial Onsite Requirement; Hybrid Potential Later)</p><p><strong>Overview:</strong> A medical equipment distributor based in Pipersville is seeking a proactive and detail-oriented Customer Support Associate to join their team. This role will begin fully onsite, with the potential to transition into a hybrid schedule once training and performance milestones are met. The ideal candidate will have strong communication skills, experience working in a fast-paced environment, and familiarity with order processing, customer service support, and accounting-related tasks.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>Customer Support</p><p>• Serve as the first point of contact for incoming phone calls and customer inquiries.</p><p>• Enter and process sales orders, verify pricing, and send confirmations to customers.</p><p>• Generate purchase orders to vendors and track shipments to ensure timely delivery.</p><p>• Keep customers and sales representatives informed of order status and delivery timelines, including updating internal CRM systems.</p><p>• Assist with inventory control, including preparing shipments, receiving product, and ordering replacement stock as needed.</p><p>• Maintain and update records for equipment sales, warranties, and related documentation.</p><p>• Prepare and distribute weekly sales order status reports.</p><p>• Organize and maintain sales literature and marketing materials.</p><p><br></p><p>Accounts Receivable</p><p>• Create and send invoices for parts and accessory sales.</p><p>• Monitor and follow up on past due payments.</p><p>• Process deposits and record customer payments.</p><p>• Maintain organized filing of closed receivables.</p><p><br></p><p>Accounts Payable</p><p>• Receive and distribute vendor invoices.</p><p>• Enter bills into QuickBooks and process expense submissions.</p><p>• Send ACH notifications and update related payables records.</p><p>• Record commissions for service-related sales.</p><p>• Maintain organized filing of closed payables.</p><p>Administrative Support</p><p>• Provide backup support to customer service and internal sales staff during peak periods or absences.</p><p>• Assist with general office support, supply ordering, and special projects as assigned.</p>
<p>We are seeking a motivated and detail-oriented Customer Service Representative to join our team. In this role, you will provide outstanding service to customers, ensuring inquiries, orders, and concerns are handled efficiently and professionally. This position offers opportunities for growth within the organization while contributing to a culture of excellent customer care.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Enter customer orders accurately and verify details for completeness.</li><li>Communicate order status, shipping dates, and any potential delays to customers.</li><li>Handle special-order requests and ensure appropriate follow-up.</li><li>Manage web-based orders and provide timely updates to relevant teams.</li><li>Log customer feedback, complaints, and resolution details.</li><li>Support internal teams, including marketing and sales, as needed.</li><li>Respond to general inquiries about the company and provide requested information.</li><li>Process payments and verify accuracy of transactions.</li><li>Coordinate with production, shipping, and courier services to resolve order issues.</li><li>Assist with clerical tasks and special projects, such as generating quotes, issuing purchase orders, maintaining records, and producing invoices.</li></ul>
We are looking for a highly motivated Customer Experience Specialist to join our team in Parsippany, New Jersey. In this role, you will play a key part in managing customer orders, optimizing logistics processes, and ensuring exceptional service delivery. This position offers an exciting opportunity in the food and food processing industry and is structured as a contract-to-permanent role.<br><br>Responsibilities:<br>• Oversee the entire order management process, including receiving purchase orders, confirming inventory availability, and coordinating delivery schedules.<br>• Collaborate with internal teams such as sales, supply chain, marketing, and finance, as well as external stakeholders, to ensure timely order fulfillment.<br>• Optimize shipping efficiency by identifying cost-saving opportunities and tracking improvements.<br>• Maintain accurate records of shipping, delivery, and performance metrics using industry-specific systems and tools.<br>• Address customer inquiries and resolve issues related to orders, returns, and claims efficiently.<br>• Analyze customer logistics performance and propose solutions to enhance cost-to-serve.<br>• Utilize advanced Excel functions and proprietary systems to monitor shipments and streamline operations.<br>• Conduct performance reviews with key customers, addressing concerns and identifying areas for improvement.<br>• Implement continuous process improvements to enhance service efficiency and customer satisfaction.<br>• Manage multiple accounts, allocating inventory and ensuring on-time deliveries while minimizing errors or delays.
<p>35,000 - 41,000</p><p><br></p><p>The benefits include Healthcare (Health, Vision, Dental), HSA dollar for dollar match, Paid Holidays Off, 2 weeks PTO, Short/Long Term Disability 100% Company Paid, Life Insurance 100% Company Paid, 401K, and Employee Discounts. </p><p><br></p><p>We are looking for a dedicated Customer Service Representative to join our team in the Metuchen, New Jersey. In this role, you will serve as the primary point of contact for customers, ensuring their inquiries are resolved efficiently and with attention to detail. If you thrive in a fast-paced environment and enjoy building relationships while solving problems, this position is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Resolve customer inquiries by troubleshooting product issues and processing warranty claims and return authorizations.</p><p>• Identify opportunities to boost revenue through up-selling and promoting marketing campaigns.</p><p>• Utilize various software platforms, including Navision and ZenDesk, for order entry and customer documentation.</p><p>• Maintain accurate records and documentation in compliance with company procedures.</p><p>• Coordinate with shipping and production teams to ensure timely delivery of products.</p><p>• Assist the Customer Service Manager by preparing written documentation and knowledge-based materials.</p><p>• Maintain a focused and attentive demeanor during interactions with customers and team members.</p><p>• Provide constructive suggestions to improve department processes and efficiency.</p>
