13 results for Help Desk Tier 3 in Princeton, NJ

Help Desk Analyst

New York, NY
onsite
Temporary
33.25 - 38.5 USD / Hourly
We are looking for a dedicated Help Desk Analyst to join our team in New York, New York. In this role, you will provide essential technical support and troubleshooting assistance to ensure seamless operations. This is a long-term contract position, offering an excellent opportunity to contribute to a dynamic and fast-paced environment. Responsibilities: • Respond promptly to service desk tickets, ensuring timely resolution of technical issues. • Provide support for Windows systems, including installation, updates, and troubleshooting. • Manage and maintain Active Directory accounts, including user access and permissions. • Diagnose and resolve basic technical problems related to hardware, software, and network connectivity. • Assist end-users with Windows 10 issues, ensuring efficient and effective solutions. • Document and track support requests to maintain accurate records and improve service delivery. • Collaborate with team members to identify and implement improvements in support processes. • Offer guidance and training to users on system functionalities and best practices. • Escalate complex issues to higher-level support teams when necessary. • Monitor system performance and proactively address potential problems.
2026-03-23T00:00:00Z

Help Desk Analyst

New York, NY
onsite
Contract / Temporary to Hire
30.4 - 35.2 USD / Hourly
We are looking for an experienced Help Desk Analyst to join our team in New York, New York. This is a Contract to permanent position where you will play a key role in managing and supporting IT systems, ensuring seamless functionality across platforms. The ideal candidate will have strong technical expertise and a proactive approach to resolving system and user challenges. Responsibilities:• Perform daily systems administration tasks, including maintenance, backups, performance monitoring, and security checks for Windows-based platforms.• Manage user accounts, permissions, and access rights while assisting IT staff with routine tasks.• Develop detailed documentation for system upgrades, installations, repairs, and user training.• Provide advanced troubleshooting support and backup services for Help Desk technicians.• Collaborate with IT teams to address broader system issues and implement solutions.• Monitor and maintain server environments, ensuring optimal performance and uptime.• Utilize tools such as PowerShell to manage Microsoft systems, including Azure.• Implement and oversee firewall technologies, hybrid cloud solutions, and VoIP systems.• Support the configuration and management of HP servers and Hyper-V environments.• Ensure compliance with organizational IT policies and security protocols.
2026-03-18T00:00:00Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. In this long-term contract role, you will play a key part in providing hands-on technical assistance and troubleshooting support to ensure smooth operations. This position offers an excellent opportunity for individuals eager to grow their IT skills while contributing to essential projects. Responsibilities: • Assist in the installation, setup, and maintenance of computer systems and hardware. • Respond to IT-related inquiries and provide solutions to technical issues via phone or in-person support. • Troubleshoot and resolve problems related to Windows operating systems, including Windows 10 and Windows 11. • Carry and deliver equipment to designated locations within the facility as needed. • Manage service desk tickets and ensure timely resolution of user concerns. • Utilize Active Directory to manage user accounts and permissions effectively. • Provide basic troubleshooting and technical support for common software and hardware issues. • Collaborate with team members to ensure seamless migration to Windows 11. • Document technical processes and solutions to improve future support efforts.
2026-03-23T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
onsite
Temporary
33.25 - 38.5 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. This position is based in New York, New York, and involves providing IT support to end users, primarily working with remote teams while managing onsite hardware logistics. The ideal candidate will have a customer-focused mindset and be adept at troubleshooting both macOS and Windows systems. Responsibilities: • Deliver Level 1 and Level 2 IT support to predominantly remote users, ensuring timely resolution of technical issues. • Diagnose and resolve hardware, operating system, and application problems on macOS and Windows laptops. • Manage identity and access tools, such as Okta, to ensure secure user access. • Track and update service tickets using Jira Service Desk while maintaining thorough documentation. • Provide support for Google Workspace applications, including Gmail, Drive, and Calendar, and perform basic administrative tasks. • Conduct basic network troubleshooting, addressing Wi-Fi and connectivity issues as they arise. • Handle shipping, receiving, configuration, and tracking of laptops and peripherals to ensure accurate inventory management. • Assist with onboarding and offboarding processes, including hardware setup and lifecycle management. • Offer hands-on troubleshooting for onsite IT equipment when necessary.
2026-03-12T00:00:00Z

Help Desk/Desktop Support Analyst

Camden, NJ
onsite
Contract / Temporary to Hire
25 - 28 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Camden, New Jersey. This Contract to permanent position offers an excellent opportunity to provide technical support and ensure smooth operation of IT systems and equipment. The ideal candidate will demonstrate expertise in Microsoft technologies and a commitment to delivering exceptional service to end users. Responsibilities: • Manage and maintain various aspects of the Microsoft environment, including Active Directory and Exchange. • Provide support for virtual desktop environments utilizing VMWare as well as other end-user hardware. • Build, configure, and maintain desktops, laptops, virtual desktops, and mobile devices. • Operate and troubleshoot AV equipment, video conferencing systems, and conference room technologies. • Offer technical assistance to end users by diagnosing and resolving software and hardware issues. • Deliver on-site support for executive meeting spaces, amenity floors, and large-scale events such as client presentations. • Assist with technical setups and troubleshooting for after-hours events and meetings. • Respond to service desk tickets efficiently and provide solutions to reported problems. • Collaborate with team members to ensure smooth and uninterrupted IT operations.
2026-03-16T00:00:00Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Philadelphia, Pennsylvania. In this role, you will provide essential IT support services, assisting with hardware and software issues while ensuring smooth operations across the organization. This position offers an excellent opportunity for entry-level professionals with hands-on IT training to build their experience in a dynamic environment. Responsibilities: • Support the migration to Windows 11 by assisting with computer installations and breakdowns. • Respond to incoming IT support calls and resolve technical issues as needed. • Handle and transport IT equipment to various locations within the building. • Provide basic troubleshooting and problem resolution for hardware and software concerns. • Utilize Active Directory to manage user accounts and permissions. • Address service desk tickets promptly to ensure minimal disruption to operations. • Collaborate with team members to identify and implement solutions for recurring IT challenges. • Maintain accurate documentation of resolved issues and equipment movements. • Ensure compliance with organizational IT policies and procedures. • Deliver exceptional customer service while addressing technical concerns.
2026-03-23T00:00:00Z

L2 Help Desk Support Engineer

Eagleville, PA
onsite
Contract / Temporary to Hire
30 - 34 USD / Hourly
We are looking for an experienced L2 Help Desk Support Engineer to join our team in King of Prussia, Pennsylvania. In this Contract to permanent role, you will provide direct technical support to end users, addressing hardware, software, and peripheral issues while ensuring a seamless customer experience. The position offers an excellent opportunity to work in the dynamic insurance industry, contributing to problem resolution and system optimization. Responsibilities: • Deliver prompt and detail-oriented technical support to on-site and remote employees, ensuring issues are resolved efficiently. • Manage and prioritize incoming service tickets, adapting to changing priorities as needed. • Diagnose and resolve technical problems related to hardware, software, and network systems. • Administer and troubleshoot Active Directory, Office 365, Intune, and other enterprise tools. • Collaborate with internal and external resources to address complex incidents and provide timely solutions. • Communicate updates and resolutions to users regarding open service requests. • Document issues and resolutions thoroughly to contribute to the development of a comprehensive knowledge base. • Perform network troubleshooting to identify and resolve connectivity issues. • Advocate for expedited resolution of critical issues, ensuring minimal disruption to operations. • Work with major hardware platforms such as Dell, Lenovo, and HP to provide effective support.
2026-04-03T00:00:00Z

IT Support Specialist Level 2

Hazlet, NJ
onsite
Permanent
60000 - 70000 USD / Yearly
We are looking for an experienced IT Support Specialist Level 2 to join our team. This role requires a highly motivated individual capable of providing remote and on-site technical assistance, ensuring seamless IT operations for our clients. The ideal candidate will thrive in a fast-paced environment, possess strong technical expertise, and be committed to delivering exceptional service. Responsibilities:• Deliver remote and on-site technical support to clients.• Troubleshoot and resolve issues across Windows desktop environments and Microsoft 365 applications.• Leverage ConnectWise (Manage, Automate, Control) to efficiently manage and streamline support operations.• Identify, diagnose, and remediate malware, virus, and other security threats to safeguard client systems.• Conduct basic server troubleshooting and perform repairs to ensure system stability and uptime.• Support network installations and perform fundamental diagnostics to maintain reliable connectivity.• Provide responsive, high-quality customer service by addressing client needs in a timely and professional manner.• Partner with internal teams to resolve complex technical issues and escalate when appropriate.• Accurately document service desk tickets, resolutions, and technical procedures.• Stay current with emerging technologies and industry best practices to enhance service delivery.
2026-03-17T00:00:00Z

Desktop Support Analyst

Elizabeth, NJ
onsite
Contract / Temporary to Hire
30 - 30 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Klingerstown, PA with occasional travel to Newark, NJ/ Elizabeth, NJ (after training). This contract position with the potential for a permanent role offers an opportunity to provide technical assistance across office environments and manufacturing facilities. You will play a key role in resolving immediate IT issues while contributing to long-term technological improvements. Responsibilities:• Deliver comprehensive IT support for desktop systems in both office and manufacturing settings.• Respond promptly to technical issues, ensuring minimal disruption to operations.• Maintain and troubleshoot desktop hardware, including workstations and peripheral devices.• Administer and manage Active Directory for user accounts and access control.• Deploy and configure Windows 10 operating systems and ensure optimal performance.• Handle desktop imaging processes to streamline system setups and updates.• Collaborate with plant management and IT teams to recommend and implement technology solutions.• Monitor system performance and identify areas for improvement.• Provide guidance and training to end-users on software and hardware functionalities.
2026-03-19T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Permanent
70000 - 85000 USD / Yearly
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. The ideal candidate will provide advanced technical support to internal clients, ensuring a seamless experience with desktop systems, software, and connectivity. This role requires strong customer service skills and the ability to address and resolve technical issues efficiently, including high-level support for executives. Responsibilities: • Deliver Level 2 and Level 3 technical support for internal users, addressing complex desktop, software, and connectivity issues. • Ensure smooth functionality and troubleshooting of Windows 11 OS, Office 365, Azure Active Directory, and Microsoft Teams. • Provide specialized "white glove" support for visiting executives, resolving technical challenges promptly and professionally. • Handle service ticketing requests, ensuring timely and effective resolution of reported problems. • Diagnose and resolve issues related to video conferencing and connectivity, ensuring optimal performance. • Escalate unresolved technical problems to networking or system administration teams for further investigation. • Collaborate with team members to implement solutions that enhance system performance and user experience. • Maintain up-to-date knowledge of desktop technologies and assist with certifications when required. • Conduct proactive monitoring and maintenance of PC workstations to prevent potential disruptions.
2026-03-12T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Temporary
25.65 - 29.7 USD / Hourly
We are seeking a skilled Desktop Support Analyst to join our team in New York, NY. In this long-term contract role, you will play a vital part in maintaining and supporting desktop systems, ensuring smooth operations throughout the organization. The ideal candidate will possess a strong background in desktop hardware, software, and imaging, as well as the ability to troubleshoot and resolve technical issues efficiently. Responsibilities: • Provide technical support for desktop systems, including hardware, software, and peripherals. • Configure, install, and maintain workstations with Windows 10 and other necessary software. • Troubleshoot and resolve issues related to Active Directory, ensuring proper access and permissions. • Perform desktop imaging and deployment to optimize workstation setup processes. • Diagnose and repair hardware issues, minimizing downtime for end-users. • Collaborate with team members to implement system updates and enhancements. • Respond promptly to service requests and document solutions for future reference. • Maintain accurate inventory of desktop hardware and software assets. • Educate end-users on best practices for utilizing workstation tools effectively. • Ensure compliance with organizational IT policies and procedures.
2026-03-23T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. In this long-term contract position, you will play a vital role in providing exceptional IT support to ensure smooth operations for local and remote workstations. This is an onsite role requiring your presence five days a week. Responsibilities: • Deliver prompt and efficient IT support to address technical issues and minimize disruption. • Manage and respond to incoming support tickets through the Service Desk system. • Prioritize and resolve tickets systematically, ensuring urgent matters are handled first. • Adjust configurations, utilities, and software settings for both local and remote systems. • Maintain clear and detailed documentation of IT processes and resolution methods. • Collaborate on special projects to enhance IT services and infrastructure.
2026-03-11T00:00:00Z

Desktop Support Engineer

New York, NY
onsite
Temporary
27.7115 - 32.087 USD / Hourly
We are looking for a skilled Desktop Support Engineer to join our team in New York, New York. In this long-term contract role, you will provide technical assistance and support to ensure smooth operations within an investment banking environment. This position is ideal for someone with strong troubleshooting abilities, excellent communication skills, and a proactive approach to problem-solving. Responsibilities: • Provide technical support to end-users, including troubleshooting hardware, software, and connectivity issues. • Manage user accounts, groups, and devices using Active Directory. • Administer Office 365 licenses, users, and groups, ensuring efficient functionality. • Perform basic device and user management tasks using Microsoft Intune. • Organize and maintain IT equipment, including setting up devices and connecting cables. • Respond to service desk tickets promptly and resolve issues effectively. • Collaborate with team members to identify and resolve recurring technical problems. • Ensure all IT systems meet organizational standards and are properly maintained. • Communicate with stakeholders to provide updates and solutions regarding technical challenges. • Document resolutions and best practices for future reference.
2026-03-24T00:00:00Z