Add your latest resume to match with open positions.

8 results for Help Desk Analyst I in Princeton, NJ

Help Desk/Desktop Support Analyst

New York, NY
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support end users and core technology operations. This contract position with permanent potential is ideal for someone who enjoys resolving technical issues, maintaining a reliable desktop environment, and providing responsive day-to-day support across Microsoft-based systems. The role will focus on troubleshooting hardware, software, and infrastructure-related problems while helping users stay productive in a fast-paced business setting. Responsibilities: • Provide front-line technical assistance for employees by addressing desktop, laptop, software, and access-related issues through the service desk queue. • Support and troubleshoot Microsoft 365 applications, Windows operating systems, and common enterprise tools to restore user functionality quickly. • Administer user accounts, permissions, and group access within Active Directory while following established support procedures. • Investigate and resolve basic to intermediate connectivity problems involving network access, devices, and related infrastructure components. • Assist with the support and maintenance of Windows Server environments, including routine issue resolution and escalation when needed. • Help monitor and troubleshoot virtualized systems running on VMware and Hyper-V platforms to support business continuity. • Document incidents, service requests, troubleshooting steps, and resolutions accurately within the ticketing system. • Identify underlying infrastructure concerns and take appropriate action to diagnose, resolve, or escalate issues impacting system performance. • Contribute to Azure-related support tasks, including assisting with access, configuration troubleshooting, and general cloud environment support.
2026-09-18T00:00:00Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to support daily end-user technology needs for a retail organization in Philadelphia, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys resolving workstation issues, guiding users through technical problems, and maintaining reliable desktop performance in a fast-paced environment. The role focuses on delivering responsive support across Microsoft Windows systems while helping employees stay productive through efficient issue resolution and account assistance. Responsibilities: • Provide front-line technical assistance for desktop, laptop, and Windows-related issues reported by end users. • Troubleshoot hardware, software, login, and connectivity problems, resolving incidents promptly or escalating when needed. • Manage and update user accounts, permissions, and access requests within Active Directory. • Receive, document, and track support requests through the service desk ticketing system to ensure timely follow-up. • Install, configure, and maintain Microsoft Windows 10 environments and standard desktop applications. • Support employees with password resets, system access concerns, and general workstation setup needs. • Diagnose recurring technical issues and share practical solutions to improve overall support efficiency.
2026-09-14T00:00:00Z

Help Desk Manager

New York, NY
onsite
Temporary / Contract
35.625 - 41.25 USD / Hourly
We are looking for a Help Desk Manager to lead day-to-day support operations and deliver dependable IT assistance for users across the organization in New York, New York. This Long-term Contract position is ideal for a hands-on leader who can oversee service delivery, strengthen support processes, and guide technical teams in a fast-paced environment. The role requires strong experience with Microsoft technologies and a practical approach to resolving issues, improving workflows, and maintaining stable end-user services. Responsibilities: • Direct daily help desk activities, ensuring timely resolution of service desk tickets and consistent support for end users. • Supervise deskside support and remote assistance efforts while promoting high service standards across the support team. • Manage and maintain core Microsoft environments, including Windows Server, Microsoft 365, Azure, and SharePoint. • Oversee user account administration, access controls, and directory services within Active Directory. • Create, update, and enforce Group Policy settings to support security, system configuration, and operational consistency. • Use PowerShell scripting to automate repetitive administrative tasks and improve support efficiency. • Monitor ITSM workflows, track ticket trends, and implement process improvements that enhance response and resolution times. • Partner with internal stakeholders to address technical issues, prioritize support needs, and maintain reliable IT operations.
2026-09-18T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in a healthcare environment in Philadelphia, Pennsylvania. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering responsive support across Windows-based systems. The ideal candidate brings practical experience with hardware troubleshooting, account administration, and desktop imaging while ensuring a smooth day-to-day technology experience for staff. Responsibilities: • Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner. • Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users. • Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance. • Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization. • Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment. • Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing. • Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs. • Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution.
2026-08-31T00:00:00Z

L1 Help Desk Technician

Fort Washington, PA
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for an L1 Help Desk Technician to provide dependable front-line technical support for both onsite employees and a large remote workforce in Pennsylvania. This contract position is ideal for someone who enjoys resolving everyday IT issues, supporting end users directly, and working in a Microsoft-centered environment. The role combines hands-on desktop support with remote assistance, ticket management, and routine device setup while helping maintain a smooth day-to-day technology experience across the organization. Responsibilities: • Deliver first-level technical assistance to employees working in the office as well as staff connecting remotely from other locations. • Manage incoming support requests through the ticketing queue, document issues accurately, and move cases forward to resolution in a timely manner. • Troubleshoot Windows-based hardware and software problems, including common break/fix incidents affecting desktops, laptops, and user accounts. • Provide direct one-on-one support through chat, remote access tools, and occasional phone interaction to address user concerns efficiently. • Prepare and configure end-user devices for deployment, ensuring systems are ready for business use. • Perform routine checks on key office technology and infrastructure at the beginning and end of the workday to help identify issues early. • Support a Dell-based workstation environment and assist users with Microsoft platform-related questions and technical problems. • Collaborate closely with the onsite team to extend coverage and reduce support delays for employees needing immediate assistance.
2026-09-08T00:00:00Z

Data Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an experienced Data Analyst to support healthcare initiatives in Philadelphia, Pennsylvania. This is a long-term contract position that requires strong analytical skills and a focus on fraud detection and prevention. The ideal candidate will leverage data-driven insights to enhance decision-making and ensure the integrity of healthcare operations. Responsibilities: • Conduct detailed data analyses to identify patterns of suspected fraud and anomalies in healthcare systems. • Develop and implement fraud detection models using advanced analytics tools and techniques. • Collaborate with cross-functional teams to investigate potential fraudulent activities and propose actionable solutions. • Utilize platforms such as Epics and Chartmaxx to extract and analyze data effectively. • Generate comprehensive reports and dashboards to present findings and support decision-making. • Monitor ongoing healthcare operations to ensure compliance with anti-fraud protocols. • Optimize data workflows and processes to enhance efficiency and accuracy. • Stay updated on industry trends and best practices in fraud analytics and healthcare data analysis. • Provide recommendations to improve system integrity and prevent future fraudulent activities.
2026-09-08T00:00:00Z

Level 1 Support Technician

Brick, NJ
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a skilled Level 1 Support Technician to provide dependable technical assistance for client environments. This role is suited for someone who enjoys solving user issues, maintaining stable systems, and building positive client relationships through responsive service. The position also supports infrastructure upkeep, accurate documentation, and participation in an on-call rotation to address urgent matters outside standard business hours. Responsibilities:• Deliver front-line technical assistance for user systems, business applications, and everyday IT issues, working to restore service efficiently.• Oversee the health of client technology environments by identifying issues early and helping maintain system reliability and uptime.• Partner with internal team members to deploy and support new hardware, software, and other technology solutions for clients.• Record troubleshooting steps, resolutions, and environment details to keep service documentation complete and current.• Communicate with clients clearly and attentively, gather issue details, and provide clear progress updates throughout the support process.• Participate in a rotating after-hours support schedule for one week each month to respond to urgent technical needs.• Support administration and troubleshooting across Windows-based systems, Active Directory, and Microsoft 365 environments.• Assist with basic network issue resolution and ticket management within a structured service desk workflow.
2026-09-01T00:00:00Z

Data Security Specialist II

Philadelphia, PA
onsite
Temporary / Contract
36 - 41 USD / Hourly
Data Security Analyst IILocation: Onsite in Philadelphia, PADuration: Through 12/31/2026, extensions likely We are looking for a Data Security Specialist II to support enterprise data protection efforts in Philadelphia, Pennsylvania. This Long-term Contract position focuses on strengthening security governance, assessing risk, and helping ensure appropriate access controls and policy compliance across systems and data assets. The ideal candidate will combine hands-on security knowledge with strong analytical judgment to advise stakeholders, improve safeguards, and promote security awareness throughout the organization. Responsibilities:<ul><li>Responsible for the planning, design, enforcement and audit of security policies and procedures which safeguard the integrity of and access to enterprise systems, files and data elements. </li><li>Responsible for acting on security violations. </li><li>Maintains knowledge of changing technologies, and provides recommendations for adaptation of new technologies or policies. </li><li>Recognizes and identifies potential areas where existing data security policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. </li><li>Provides management with risk assessments and security briefings to advise them of critical issues that may affect customer, or corporate security objectives. </li><li>Evaluates and recommends security products, services and/or procedures to enhance productivity and effectiveness. </li><li>Oversees security awareness programs and provides education on security policies and practices. </li><li>Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. </li></ul>
2026-09-03T00:00:00Z