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18 results for Help Desk in Princeton, NJ

Help Desk Analyst

Philadelphia, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 10am-630pm. Please apply only if you are interested and available for this shift! Responsibilities:• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.• Assist with account access, password support, and user administration tasks within Active Directory.• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.
2026-06-15T00:00:00Z

Help Desk Analyst

New York, NY
onsite
Temporary / Contract
23.75 - 27 USD / Hourly
We are looking for a Help Desk Analyst to support summer technology operations in New York, New York. This is a Contract position focused on keeping Chromebook devices ready for student and staff use during July and August. The person in this role will handle device upkeep, resolve hardware-related issues, and help maintain an organized support process in a fast-paced environment. Responsibilities: • Inspect, troubleshoot, and repair Chromebook devices to keep equipment in working condition throughout the summer period. • Perform routine maintenance tasks such as cleaning, testing, updating, and preparing laptops for distribution or redeployment. • Track reported device issues, document completed work, and maintain accurate service records for inventory and support purposes. • Identify hardware problems efficiently and determine whether units should be repaired, reconfigured, or set aside for replacement. • Coordinate device intake and return processes to ensure technology assets are handled in an organized and timely manner. • Support general help desk activities by responding to basic technical questions and escalating more complex issues when needed.
2026-06-19T00:00:00Z

Help Desk/Desktop Support Analyst

Bethlehem, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to deliver responsive technical assistance for a healthcare organization in Bethlehem, Pennsylvania. This Long-term Contract position supports day-to-day end-user technology needs, including workstation setup, account administration, and troubleshooting across a Microsoft-based environment. The role is well suited for someone who enjoys solving technical problems, supporting staff in a service-focused setting, and keeping IT operations running smoothly. Responsibilities: • Deliver front-line technical support for computer, software, and connectivity issues reported by employees. • Diagnose and resolve common problems involving Windows systems, Microsoft 365 applications, and other workplace technology tools. • Manage user access in Active Directory and Azure AD, including password assistance and account setup or removal. • Prepare, deploy, and configure desktops, laptops, and mobile devices for new and existing staff members. • Support employee onboarding and offboarding by coordinating equipment readiness and appropriate system access. • Record incidents, troubleshooting steps, and solutions accurately within the service desk ticketing platform. • Route more advanced or unresolved technical matters to senior IT team members when additional expertise is needed. • Track IT assets and maintain organized records for equipment and technology supplies. • Participate in training opportunities and assist with additional support tasks that contribute to daily IT operations.
2026-06-15T00:00:00Z

Help Desk Level 2 / Sys Admin

New York, NY
onsite
Temporary / Contract
25 - 36 USD / Hourly
We are looking for a Contract Help Desk Level 2 / Sys Admin to support daily IT operations for an onsite environment. This role blends hands-on desktop support with systems administration responsibilities, helping employees resolve technical issues while maintaining core Microsoft and network services. The ideal candidate brings strong troubleshooting skills, communicates confidently with non-technical staff, and works effectively within a collaborative support team. Responsibilities: • Provide second-level technical support for end users by diagnosing and resolving hardware, software, account, and connectivity issues in an office setting. • Administer and support on-premises Active Directory, including user accounts, permissions, and related access management tasks. • Manage Microsoft Entra and Intune to support identity services, device configuration, and endpoint administration. • Troubleshoot and maintain desktop systems, collaboration tools, and productivity platforms such as Microsoft Teams. • Monitor, support, and help maintain Fortinet firewall environments while assisting with network-related issue resolution. • Use JIRA and Jira Service Desk to document incidents, track requests, and maintain clear support records. • Assist with endpoint security efforts by supporting Microsoft Defender and responding to device protection concerns. • Collaborate with the internal IT team and external support partners to ensure timely issue resolution and consistent service delivery. • Work onsite 3 to 4 days per week to provide direct assistance to employees and support day-to-day infrastructure needs.
2026-06-04T00:00:00Z

L1 Help Desk Technician

Fort Washington, PA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for an L1 Help Desk Technician to provide hands-on and remote technical support for employees in Fort Washington, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day desktop and user issues in a Microsoft-centered environment while delivering dependable support to both office-based and remote staff. The position focuses on first-level troubleshooting, device readiness, ticket management, and responsive customer service in a Dell-based workplace. Responsibilities: • Deliver first-line technical assistance to employees working onsite and remotely, resolving common hardware, software, and access-related issues. • Manage incoming support requests through a ticketing queue, documenting updates clearly and advancing unresolved matters when needed. • Provide user support primarily through remote tools and messaging, while also assisting with occasional phone-based requests. • Diagnose and fix routine desktop and laptop problems, including break/fix support for Windows-based systems and standard business applications. • Set up and prepare end-user devices for deployment, ensuring equipment is ready for daily use. • Perform regular checks of core office technology each morning and afternoon to help identify issues before they affect users. • Support account and access tasks within Active Directory and related Microsoft tools as part of day-to-day service desk activities. • Work closely with the local IT team to maintain reliable support coverage for a workforce split between office and remote operations.
2026-06-11T00:00:00Z

L2 IT Helpdesk Engineer

New York, NY
onsite
Permanent / Full Time
80000 - 110000 USD / Yearly
We are looking for an experienced L2 IT Helpdesk Engineer to provide advanced technical support for users and client environments in New York, New York. This role focuses on resolving complex issues across desktops, networks, cloud services, and endpoint platforms while ensuring a high standard of service. The ideal candidate is comfortable balancing hands-on troubleshooting, documentation, and collaboration with both entry-level support staff and senior engineering teams. Responsibilities: • Act as the main point of escalation for issues that move beyond first-line support, driving problems through to resolution with clear updates to stakeholders. • Diagnose and fix complex technical incidents affecting workstations, connectivity, Microsoft cloud services, and remote support environments. • Investigate recurring problems to identify underlying causes and recommend practical improvements that reduce repeat service interruptions. • Oversee support ticket activity to maintain response commitments, prioritize urgent needs, and keep users informed throughout the resolution process. • Deliver technical assistance to clients through remote sessions and onsite visits in New York, New York as needed. • Support and administer Microsoft 365 applications and services, including collaboration, email, file sharing, and productivity tools. • Troubleshoot Windows operating systems, Windows Server platforms, and core infrastructure components in mixed on-premises and cloud-connected environments. • Assist with Azure administration, hybrid identity functions, endpoint management through Intune, and Windows Autopilot device provisioning. • Contribute to backup operations, virtualization support, security remediation efforts, and the maintenance of accurate technical documentation. • Partner with senior engineers on escalated cases and project work while helping coach Level 1 team members through day-to-day technical challenges.
2026-06-16T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This short-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. This shift covers WEEKENDS AND NIGHTS; please apply only if you are able to work weekends and night time shift. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-06-17T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This short-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. This shift covers WEEKENDS AND NIGHTS; please apply only if you are able to work weekends and night time shift. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-06-17T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in a healthcare environment in Philadelphia, Pennsylvania. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering responsive support across Windows-based systems. The ideal candidate brings practical experience with hardware troubleshooting, account administration, and desktop imaging while ensuring a smooth day-to-day technology experience for staff. Responsibilities: • Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner. • Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users. • Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance. • Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization. • Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment. • Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing. • Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs. • Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution.
2026-06-11T00:00:00Z

L3 Helpdesk Engineer / Systems Administrator

New York, NY
onsite
Permanent / Full Time
100000 - 130000 USD / Yearly
We are looking for an experienced L3 Helpdesk Engineer / Systems Administrator to provide senior-level technical support and infrastructure leadership. This role is ideal for a hands-on, detail-oriented individual who can resolve high-impact issues, strengthen core systems, and help shape reliable support practices across Microsoft, cloud, and virtualization environments. You will work across escalated incidents, strategic improvements, and project delivery while guiding entry-level team members and maintaining strong technical standards. Responsibilities: • Act as the highest technical escalation resource for challenging production incidents, driving issues through to resolution with urgency and precision. • Troubleshoot and resolve complex problems across cloud platforms, server infrastructure, identity services, endpoints, and business applications. • Conduct detailed root cause investigations and implement corrective actions that reduce recurring issues and improve service stability. • Architect, deploy, and support scalable IT solutions across Microsoft 365, Windows Server, Azure, and hybrid environments. • Oversee advanced technical initiatives for internal teams and clients, ensuring milestones, quality expectations, and operational readiness are met. • Transition newly introduced services and platforms into steady-state support by establishing support procedures, documentation, and ownership. • Provide day-to-day guidance to Level 1 and Level 2 engineers through mentoring, technical coaching, and escalation support. • Administer core Microsoft technologies including Exchange Online, Teams, SharePoint, OneDrive, VMware vSphere/vCenter, Azure Virtual Desktop, FSLogix, and multi-session Windows environments. • Manage identity, security, and endpoint platforms by supporting Microsoft Entra ID, Intune, Autopilot, and automation efforts through PowerShell scripting.
2026-06-16T00:00:00Z

Call Center Specialist

Blue Bell, PA
onsite
Temporary to Hire
18.5 - 20 USD / Hourly
We are looking for a Call Center Specialist to join a customer support team in Blue, Bell, Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping customers, communicating clearly, and delivering dependable service in a fast-paced call center setting. The role focuses on handling a high volume of interactions, resolving questions efficiently, and ensuring each customer receives accurate and courteous support. Responsibilities:• Manage inbound customer calls and deliver prompt, attentive assistance for a wide range of service-related questions• Place outbound calls when needed to complete follow-ups, gather feedback, or support business outreach efforts• Explain company services, procedures, and policy details clearly so customers receive accurate and consistent information• Address customer concerns with sound judgment and route more complex matters to the appropriate internal team for resolution• Record call details, updates, and outcomes thoroughly in customer service platforms and internal documentation systems• Contribute to team performance goals by maintaining strong quality standards, efficiency, and customer satisfaction results• Demonstrate patience, empathy, and courtesy during every customer interaction• Use office and customer service software tools effectively to support daily call center operations
2026-06-12T00:00:00Z

Call Center Specialist

Woodbridge, NJ
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Call Center Specialist to join a busy customer support team. This contract-to-permanent opportunity is ideal for someone who thrives in a high-volume setting, enjoys helping customers, and can stay organized while managing multiple tasks throughout the day. In this role, you will serve as a key point of contact for service-related inquiries, coordinate with internal teams and field technicians, and help ensure each request is handled accurately from intake through completion. Responsibilities:• Respond to a large volume of incoming calls from customers and field personnel while delivering attentive and efficient service.• Document service requests thoroughly and enter accurate work order details into the company system.• Review completed jobs and finalize work orders with careful attention to correctness and completeness.• Distribute daily assignments to technicians after schedules have been confirmed by the dispatch team.• Adjust technician call queues by removing, rescheduling, or updating service appointments as business needs change.• Examine equipment or service history to gather information that supports issue resolution and next steps.• Work directly with field technicians to provide updates, clarification, and remote assistance during service events.• Coordinate with sales and installation teams to address service concerns and maintain clear communication across departments.• Process customer refunds through the appropriate payment platforms in accordance with company procedures
2026-06-19T00:00:00Z

PC Technician

Feasterville-Trevose, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a PC Technician to support a long-term contract assignment in Feasterville Trevose, Pennsylvania. In this role, you will help prepare end users for a Microsoft Entra deployment by guiding them through account setup, data synchronization, and workstation readiness. This position is ideal for someone who is comfortable working hands-on with computer hardware, assisting users directly, and following a structured process across multiple site visits. Responsibilities: • Support Microsoft Entra deployment activities by assisting users with device setup and access preparation at assigned locations. • Guide employees through OneDrive synchronization, Microsoft Authenticator configuration, and browser data transition to a supported environment. • Reimage workstations and install a clean operating system to prepare devices for redeployment. • Help end users sign in to newly configured computers and confirm successful access to required business applications and services. • Transfer and validate user data from cloud-based storage into the appropriate organizational environment after device setup. • Troubleshoot basic hardware, software, and connectivity issues during deployment tasks and escalate unresolved problems to the designated support team. • Follow established scripts and deployment procedures to maintain consistency, accuracy, and a positive user experience throughout the rollout.
2026-06-15T00:00:00Z

PC Technician

Feasterville-Trevose, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a PC Technician to support a large-scale endpoint deployment initiative in Feasterville Trevose, Pennsylvania. This Long-term Contract opportunity is ideal for someone who is comfortable working directly with end users, preparing devices for production use, and ensuring a smooth setup experience across multiple sites. The role combines hands-on technical work with user-facing support, requiring strong attention to detail and a consistent approach to device configuration and data readiness. Responsibilities: • Prepare users for device deployment by confirming cloud file synchronization, setting up secure authentication access, and transferring browser-based work data to the required platform. • Reimage workstation hardware and install a clean operating system to align devices with current technical standards. • Guide employees through first-time sign-in on newly deployed computers and help them regain access to their work environment. • Move required files from cloud storage into the appropriate organizational environment and verify successful access to business applications and services. • Follow established deployment procedures at each site to complete device setup accurately and efficiently. • Troubleshoot hardware, operating system, and access issues during the rollout and escalate complex cases to the designated support team when needed. • Provide in-person technical assistance to end users throughout the deployment process to minimize downtime and confusion.
2026-06-15T00:00:00Z

PC Technician

Feasterville-Trevose, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a PC Technician to support end users during a Long-term Contract engagement in Feasterville Trevose, Pennsylvania. This position focuses on preparing users and devices for a Microsoft Entra rollout by guiding account setup, data synchronization, and workstation readiness. The technician will provide hands-on assistance across multiple site visits, ensuring employees can access their systems, files, and business applications with minimal disruption. Responsibilities: • Guide users through OneDrive synchronization and help configure secure access using Microsoft Authenticator. • Support the transition of browser-based user information by moving necessary data and settings into Microsoft Edge. • Reimage workstations and perform clean operating system installations on assigned computers after initial site activities are completed. • Assist employees with signing in to newly prepared devices and confirm successful access to their accounts. • Move user files from cloud storage into the required organizational environment and verify availability of work-related resources. • Test core applications and services after setup to ensure each user can perform daily job functions without issue. • Document problems encountered during deployment activities and escalate unresolved user or device issues to the appropriate support team. • Handle hardware-related tasks such as workstation setup, peripheral connections, and basic cabling as needed at each location.
2026-06-15T00:00:00Z

PC Technician

Feasterville-Trevose, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a PC Technician to support end users during a Microsoft Entra deployment in Feasterville Trevose, Pennsylvania. This Long-term Contract position focuses on preparing user devices, guiding employees through authentication setup, and ensuring a smooth transition to refreshed workstations. The ideal candidate is comfortable following defined processes, working directly with users, and resolving common hardware and software setup needs in a fast-paced environment. Responsibilities: • Support the Microsoft Entra rollout by preparing user devices and completing assigned setup activities at each site. • Guide employees through OneDrive synchronization, multi-factor authentication enrollment with Microsoft Authenticator, and browser profile transition from Chrome to Edge. • Reimage workstations with a clean operating system installation as part of device refresh and deployment tasks. • Assist users with accessing their newly configured computers and confirm successful sign-in to required systems. • Transfer and validate user files so business-related documents and resources are available in the appropriate organizational environment. • Test access to essential applications, accounts, and services to ensure each user is ready to work after deployment. • Document issues encountered during setup and escalate complex user or device problems to the designated support team for further resolution. • Handle basic hardware-related tasks involving desktops, laptops, cables, and peripheral equipment as needed during deployment activities.
2026-06-15T00:00:00Z

End User Technician

New York, NY
onsite
Temporary / Contract
20.615 - 23.87 USD / Hourly
We are looking for an End User Technician to provide dependable desktop and end-user support for a dynamic workplace. This Long-term Contract position is ideal for a service-focused IT specialist who can resolve technical issues efficiently while delivering a positive support experience. The role involves hands-on assistance with user devices, core Microsoft environments, and ticket-driven support activities across a range of day-to-day operational needs. Responsibilities: • Deliver front-line technical support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner. • Manage and update service requests through the ticketing system, ensuring accurate documentation, clear communication, and proper follow-up. • Provide hands-on support for desktops, laptops, peripherals, and other end-user equipment, including setup, maintenance, and basic repair tasks. • Assist with user account administration and access support within Active Directory, Azure AD, Office 365, and endpoint management tools such as Intune. • Troubleshoot Windows 10 and other Microsoft environment issues to restore productivity and minimize disruption for end users. • Coordinate with senior engineering or infrastructure teams when issues involve servers, networking, or escalations beyond standard desktop support scope. • Apply established IT support practices and operational procedures while managing multiple requests and priorities effectively. • Contribute to a high-quality customer experience by communicating clearly with users and providing attentive, responsive service throughout issue resolution.
2026-06-19T00:00:00Z

Director, Client Support

Horsham, PA
onsite
Permanent / Full Time
120000 - 150000 USD / Yearly
We are looking for an experienced Director, Client Support to lead a multi-level customer support organization in Horsham, Pennsylvania. This role will shape the direction of the support function, strengthen leadership across the team, and ensure clients receive responsive, high-quality service. The ideal candidate brings a strong mix of strategic planning, operational discipline, and executive-level partnership to drive client satisfaction, retention, and long-term performance. Responsibilities: • Lead and develop customer support managers and their teams, fostering accountability, growth, and a high standard of client service across the organization. • Set the direction for the client support function by establishing priorities, defining operating practices, and aligning team efforts with broader business goals. • Work closely with senior and commercial leadership to advance departmental initiatives, support account strategies, and improve client outcomes. • Serve as an executive sponsor for key client relationships, coordinating with internal teams to ensure consistent support and effective issue resolution. • Oversee service delivery activities such as research, analysis, and daily client requests to ensure work is completed accurately, on time, and in accordance with service expectations. • Act as a senior escalation point for complex client and internal issues, identifying root causes and implementing lasting corrective actions. • Monitor departmental performance through metrics and trend analysis, creating action plans to address risks and improve quality, efficiency, and retention. • Drive operational improvement by identifying process gaps, strengthening team rhythms, and leading the integration of additional support teams when organizational changes occur. • Manage talent strategy for the function, including hiring, coaching, succession planning, performance reviews, and ongoing leadership development. • Prepare and deliver clear updates to senior leadership on performance, risks, opportunities, and key initiatives affecting the client support organization.
2026-06-16T00:00:00Z