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12 results for Help Desk in Princeton, NJ

Help Desk Analyst

Philadelphia, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 10am-630pm. Please apply only if you are interested and available for this shift! Responsibilities:• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.• Assist with account access, password support, and user administration tasks within Active Directory.• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.
2026-08-26T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day system issues, delivering excellent customer service, and keeping support requests organized from intake through resolution. The role focuses on troubleshooting Microsoft Windows environments, assisting with account access, and ensuring users receive timely, effective solutions. Responsibilities: • Respond to incoming service desk requests and document all interactions, updates, and resolutions within the ticketing system. • Troubleshoot hardware, software, and operating system issues in Microsoft Windows environments, including Windows 10 support. • Assist users with password resets, account access, and permission-related requests through Active Directory. • Diagnose basic technical problems, identify root causes, and escalate more complex issues when needed. • Provide clear guidance to end users on resolving common technical issues and using supported systems effectively. • Track open incidents to ensure timely follow-up, accurate status updates, and successful issue closure.
2026-08-26T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to support end users with day-to-day technical issues in Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving problems, delivering responsive customer support, and maintaining reliable desktop performance across a Microsoft Windows environment. The person in this role will handle incoming service requests, troubleshoot system and access issues, and help ensure users can work efficiently with minimal disruption. Responsibilities: • Provide first-level technical support for hardware, software, and Windows-related issues reported by end users. • Manage and resolve service desk tickets in a timely manner, documenting steps taken and outcomes clearly. • Troubleshoot desktop and account-access problems, identifying root causes and escalating more complex issues when needed. • Support user administration tasks within Active Directory, including account updates and access-related assistance. • Assist team members with Windows 10 functionality, system settings, and common workstation problems. • Communicate with users throughout the support process to set expectations and confirm issue resolution. • Maintain accurate records of incidents, requests, and recurring technical concerns to support service improvement.
2026-08-26T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This Contract to permanent position is ideal for someone who enjoys resolving everyday technology issues, delivering strong customer service, and keeping support requests organized from intake through resolution. The role focuses on troubleshooting Microsoft Windows environments, assisting with account access, and ensuring users receive timely and effective help. Responsibilities: • Provide first-line technical assistance for hardware, software, and access-related issues submitted by end users. • Diagnose and resolve problems in Microsoft Windows 10 environments, escalating more complex incidents when needed. • Manage service desk tickets by documenting issues clearly, tracking progress, and following through to completion. • Support user account administration tasks within Active Directory, including access updates and basic account maintenance. • Troubleshoot common workstation and system issues using a structured, customer-focused support approach. • Communicate with users in a thorough manner to explain solutions, gather needed details, and set clear expectations. • Maintain accurate support records to help improve issue resolution and service quality over time.
2026-08-26T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This contract opportunity is ideal for someone who enjoys resolving everyday technology issues, delivering strong customer service, and keeping support requests organized and moving toward resolution. The role focuses on troubleshooting Microsoft Windows environments, assisting with account access, and ensuring a smooth support experience across the service desk. Responsibilities: • Provide first-line technical assistance for hardware, software, and user access issues submitted through the service desk. • Diagnose and resolve problems related to Microsoft Windows and Windows 10 systems in a timely and thorough manner. • Manage incoming support tickets, document troubleshooting steps, and maintain accurate updates through closure. • Support user account administration tasks within Active Directory, including access-related requests and routine maintenance. • Escalate more complex incidents when needed while coordinating with other technical teams to ensure effective resolution. • Guide employees through basic troubleshooting steps and communicate solutions clearly to users with varying technical backgrounds.
2026-08-26T00:00:00Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys solving everyday technology issues, delivering excellent customer service, and keeping support requests organized from intake through resolution. The role focuses on assisting users with common desktop, access, and connectivity problems while maintaining accurate records of all service activity. Responsibilities: • Provide remote support to end users by identifying and resolving issues related to software, login credentials, and network connectivity. • Manage incoming service requests by logging details, assigning priority levels, updating ticket status, and ensuring timely follow-up through the ticketing platform. • Perform routine user account support, including password resets and unlocking accounts within Active Directory. • Troubleshoot Microsoft Windows 10 desktop issues and assist users with general system-related problems. • Support users with Microsoft 365 and Google Workspace applications by addressing access and basic functionality concerns. • Assist with multi-factor authentication issues and help users regain secure access to business applications. • Maintain clear and complete documentation for support activities to promote accurate tracking and efficient issue resolution.
2026-08-19T00:00:00Z

Desktop Technician

Philadelphia, PA
onsite
Temporary / Contract
18.05 - 20.9 USD / Hourly
We are looking for a Desktop/Network Technician to support and strengthen enterprise network operations in Philadelphia, Pennsylvania. This Long-term Contract position focuses on maintaining secure, reliable connectivity across network infrastructure while providing hands-on technical support for systems, devices, and user issues. The ideal candidate will combine strong troubleshooting ability with practical experience in network performance, security administration, and infrastructure support. Provide first-level support for network connectivity, hardware, and basic infrastructure issues.Troubleshoot and resolve networking, hardware, and software problems for end users.Assist with the installation, configuration, and deployment of desktop computers, laptops, mobile devices, and network equipment.Support network hardware including switches, cabling, wireless access points, and other infrastructure components.Participate in rack-and-stack activities, cable management, and network closet organization.Assist with device imaging, hardware upgrades, and equipment replacements.Monitor and respond to service requests, documenting issues and resolutions within the ticketing system.Help maintain inventory of networking and computer equipment.Perform basic Active Directory account administration and user support.Assist senior team members with network maintenance, system upgrades, and infrastructure projects.Support backup, recovery, and routine system maintenance activities.Follow established security policies, procedures, and technology standards.Maintain accurate documentation of equipment, configurations, and support activities.Stay current on networking and technology fundamentals through ongoing training and development.
2026-08-24T00:00:00Z

Desktop Support Analyst

Havertown, PA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a Desktop Support Analyst to provide front-line technical assistance in an education setting. This long-term contract position supports both students and staff by resolving everyday hardware and software issues with a responsive, service-oriented approach. The role combines walk-up support with on-site classroom assistance, making it ideal for someone who enjoys hands-on troubleshooting and direct user interaction. Responsibilities: • Deliver first-line technical support for students and employees by diagnosing and resolving common device and workstation issues • Provide in-person assistance at a support desk while also responding to requests for help in classrooms and other campus areas • Troubleshoot and support Apple laptops used by staff, including operating system and device-related concerns • Assist students with Chromebook issues, ensuring devices are functional and ready for daily academic use • Address PC desktop and workstation problems involving hardware, software, connectivity, and user access • Document reported incidents, track resolutions, and escalate more complex problems when necessary • Maintain a detail-focused and approachable support experience for users with varying levels of technical knowledge
2026-08-12T00:00:00Z

Call Center Customer Service Representative

Allentown, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
Robert Half is seeking a professional and customer-focused Call Center Customer Service Representative to join a local team. In this role, you will handle inbound and outbound customer interactions, resolve inquiries efficiently, and provide a positive customer experience. Key Responsibilities<ul><li>Answer incoming calls and respond to customer questions, concerns, and service requests.</li><li>Provide accurate information about products, services, accounts, and company policies. </li><li>Resolve customer issues promptly and escalate complex matters when needed. </li><li>Document all customer interactions clearly and accurately in the appropriate systems.</li><li>Process orders, updates, cancellations, and other service-related transactions. </li><li>Meet performance goals related to call quality, response time, and customer satisfaction. </li><li>Maintain a professional, empathetic, and solution-oriented approach on every call. </li><li>Collaborate with supervisors and team members to improve service processes and customer outcomes. </li></ul>
2026-08-21T00:00:00Z

Call Center Specialist

Hillside, NJ
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Call Center Specialist to join a busy customer support operation in. This Contract to permanent opportunity is ideal for someone who thrives in a fast-moving call center setting and enjoys helping customers while coordinating with internal teams and field staff. The role centers on delivering responsive service, maintaining accurate records, and keeping service activity organized from intake through completion. Responsibilities:• Manage a high volume of incoming calls each day from customers and field technicians while providing timely, attentive support.• Document service needs accurately by creating detailed work orders and entering all relevant information into company systems.• Review completed jobs and finalize work orders to ensure records are correct, complete, and ready for closure.• Distribute daily assignments to technicians after schedules are confirmed and adjust workloads when service needs change.• Update technician queues by removing, rescheduling, or reassigning calls to support efficient service delivery.• Investigate equipment service history to assist with issue resolution and provide useful background for troubleshooting.• Coordinate with field technicians to offer remote assistance, clarify job details, and support successful service outcomes.• Work closely with sales and installation teams to address service concerns and maintain clear communication across departments.• Process customer refunds through designated payment platforms in accordance with company procedures.
2026-08-25T00:00:00Z

Call Center Specialist

Blue Bell, PA
onsite
Temporary / Contract
20 - 20 USD / Hourly
We are looking for a Call Center Specialist to support a high-volume health insurance call center serving customers. This Long-term Contract position is based in Pennsylvania, and is ideal for a licensed health insurance specialist who can deliver responsive, accurate, and courteous service. The role focuses on handling member inquiries, completing follow-up outreach, and maintaining detailed records while meeting established service standards. Responsibilities:• Manage a steady flow of inbound calls, addressing customer questions with efficiency and care• Conduct outbound outreach when needed to complete follow-ups, gather information, or support service-related initiatives• Explain health insurance products, coverage details, procedures, and company guidelines clearly and accurately• Investigate customer concerns, provide appropriate resolutions, and route more complex matters to the correct internal teams• Record call details, case updates, and customer interactions thoroughly within internal systems• Consistently achieve service goals tied to productivity, quality, call handling, and customer experience• Maintain a calm, empathetic, and solutions-oriented approach during every customer interaction
2026-08-26T00:00:00Z

Call Center Specialist

Bristol, PA
onsite
Temporary / Contract
16 - 18 USD / Hourly
We are looking for a Call Center Specialist to support customers through a Long-term Contract opportunity. In this role, you will handle inbound inquiries, deliver timely and detail-focused assistance, and help ensure each customer interaction is resolved accurately and efficiently. This position is ideal for someone who communicates clearly, stays organized in a high-volume setting, and is committed to maintaining strong service standards. Responsibilities: • Respond to incoming customer calls and provide courteous, solution-focused support for a range of service needs. • Document interactions thoroughly and complete required records, forms, and system updates with a high level of accuracy. • Share recurring customer concerns, service patterns, and feedback with leadership and other relevant team members. • Build and maintain strong knowledge of products, services, sales information, and internal systems with guidance from management. • Meet established performance expectations related to call handling efficiency, quality, and follow-up activities. • Use customer service software and basic office tools to manage inquiries and process information effectively. • Listen carefully to customer concerns, ask clarifying questions, and provide clear next steps or resolutions. • Support additional service-related tasks and team priorities as needed.
2026-08-28T00:00:00Z