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12 results for Help Desk in Princeton, NJ

Help Desk Manager

New York, New York
onsite
Temporary / Contract
35.625 - 41.25 USD / Hourly
We are looking for a Help Desk Manager to lead day-to-day support operations and deliver dependable IT assistance for users across the organization in New York, New York. This Long-term Contract position is ideal for a hands-on leader who can oversee service delivery, strengthen support processes, and guide technical teams in a fast-paced environment. The role requires strong experience with Microsoft technologies and a practical approach to resolving issues, improving workflows, and maintaining stable end-user services. Responsibilities: • Direct daily help desk activities, ensuring timely resolution of service desk tickets and consistent support for end users. • Supervise deskside support and remote assistance efforts while promoting high service standards across the support team. • Manage and maintain core Microsoft environments, including Windows Server, Microsoft 365, Azure, and SharePoint. • Oversee user account administration, access controls, and directory services within Active Directory. • Create, update, and enforce Group Policy settings to support security, system configuration, and operational consistency. • Use PowerShell scripting to automate repetitive administrative tasks and improve support efficiency. • Monitor ITSM workflows, track ticket trends, and implement process improvements that enhance response and resolution times. • Partner with internal stakeholders to address technical issues, prioritize support needs, and maintain reliable IT operations.
2026-09-21T00:00:00Z

Help Desk/Desktop Support Analyst

New York, New York
remote
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a team in a contract-to-permanent position. This role supports day-to-day end user technology needs while helping maintain a stable Microsoft-based environment across desktop, server, and cloud platforms. The ideal candidate is comfortable resolving technical issues, managing support requests efficiently, and assisting with core infrastructure troubleshooting in a fast-paced setting. Responsibilities: • Provide front-line technical support for end users by resolving hardware, software, and access-related issues across Windows-based environments. • Manage and prioritize incoming service desk requests, ensuring tickets are documented clearly and addressed within expected timeframes. • Support Microsoft 365 and Office 365 applications, including user setup, troubleshooting, and issue resolution. • Administer user accounts, permissions, and group policies within Active Directory to maintain secure and reliable access. • Assist with troubleshooting server, virtualization, and cloud-related issues across Windows Server, VMware, Hyper-V, and Azure environments. • Investigate basic to intermediate network connectivity problems and coordinate with broader IT teams when escalation is needed. • Diagnose infrastructure-related incidents, identify root causes, and implement practical solutions to restore service quickly. • Prepare workstations and support desktop systems, including Windows 10 configuration, software installation, and ongoing maintenance.
2026-09-22T00:00:00Z

Help Desk/Desktop Support Analyst

Brooklyn, New York
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance on a Contract basis. This contract assignment will run for 5 weeks and supports employees with day-to-day technology issues across desktop, laptop, and productivity tools. The role is ideal for someone who can deliver responsive Tier 1 and Tier 2 support in a mixed Windows and macOS environment while maintaining a detail-oriented, service-focused approach. Responsibilities: • Deliver first- and second-level technical support for hardware, software, and basic network-related issues in an office setting. • Troubleshoot and resolve problems affecting Windows PCs, Mac computers, and commonly used end-user applications. • Assist staff with account access, configuration questions, and day-to-day use of Google Workspace tools. • Set up, image, configure, and deploy workstations and peripheral equipment for onsite users as needed. • Document incidents, solutions, and recurring issues clearly to support efficient follow-up and knowledge sharing. • Escalate more complex technical matters when necessary and coordinate with the appropriate internal or external support resources. • Provide hands-on user assistance during office hours and help maintain smooth operation of end-user technology throughout the contract period.
2026-09-22T00:00:00Z

Help Desk/Desktop Support Analyst

New York, New York
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced Marketing/PR environment in New York, New York. This is a Contract position focused on preparing and deploying laptops, coordinating directly with employees, and ensuring devices are fully configured, updated, and ready for use. The ideal candidate brings strong desktop support experience, clear communication skills, and the ability to resolve technical issues efficiently while maintaining a high level of customer service. Responsibilities: • Prepare, image, and deploy laptops for end users according to established technical standards. • Coordinate with employees to schedule device setup, delivery, and support appointments in New York, New York. • Perform operating system updates, software installations, patching, and configuration tasks to keep devices current and secure. • Troubleshoot hardware, software, and user access issues and provide timely resolutions for desktop support requests. • Manage and respond to service desk tickets, documenting work performed and updating request status accurately. • Support user account and access-related tasks within Active Directory as needed. • Use Microsoft SCCM and related tools to assist with software deployment, system maintenance, and endpoint support. • Verify that newly deployed devices are functioning properly and meet user and business requirements before handoff.
2026-09-22T00:00:00Z

Help Desk/Desktop Support Analyst

Philadelphia, Pennsylvania
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to support daily end-user technology needs for a retail organization in Philadelphia, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys resolving workstation issues, guiding users through technical problems, and maintaining reliable desktop performance in a fast-paced environment. The role focuses on delivering responsive support across Microsoft Windows systems while helping employees stay productive through efficient issue resolution and account assistance. Responsibilities: • Provide front-line technical assistance for desktop, laptop, and Windows-related issues reported by end users. • Troubleshoot hardware, software, login, and connectivity problems, resolving incidents promptly or escalating when needed. • Manage and update user accounts, permissions, and access requests within Active Directory. • Receive, document, and track support requests through the service desk ticketing system to ensure timely follow-up. • Install, configure, and maintain Microsoft Windows 10 environments and standard desktop applications. • Support employees with password resets, system access concerns, and general workstation setup needs. • Diagnose recurring technical issues and share practical solutions to improve overall support efficiency.
2026-09-14T00:00:00Z

L1 Help Desk Technician

Fort Washington, Pennsylvania
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for an L1 Help Desk Technician to provide dependable front-line technical support for both onsite employees and a large remote workforce in Pennsylvania. This contract position is ideal for someone who enjoys resolving everyday IT issues, supporting end users directly, and working in a Microsoft-centered environment. The role combines hands-on desktop support with remote assistance, ticket management, and routine device setup while helping maintain a smooth day-to-day technology experience across the organization. Responsibilities: • Deliver first-level technical assistance to employees working in the office as well as staff connecting remotely from other locations. • Manage incoming support requests through the ticketing queue, document issues accurately, and move cases forward to resolution in a timely manner. • Troubleshoot Windows-based hardware and software problems, including common break/fix incidents affecting desktops, laptops, and user accounts. • Provide direct one-on-one support through chat, remote access tools, and occasional phone interaction to address user concerns efficiently. • Prepare and configure end-user devices for deployment, ensuring systems are ready for business use. • Perform routine checks on key office technology and infrastructure at the beginning and end of the workday to help identify issues early. • Support a Dell-based workstation environment and assist users with Microsoft platform-related questions and technical problems. • Collaborate closely with the onsite team to extend coverage and reduce support delays for employees needing immediate assistance.
2026-09-08T00:00:00Z

Desktop Support Engineer

New York, New York
onsite
Temporary / Contract
42.75 - 49.5 USD / Hourly
We are looking for a Desktop Support Engineer to provide dependable technical assistance for end users in an onsite, fast-paced investment banking environment. This long-term contract position is ideal for a hands-on candidate who enjoys solving workstation, account, and device-related issues while delivering responsive support. The role requires strong communication, practical troubleshooting ability, and experience supporting core Microsoft technologies in a user-facing setting. Responsibilities: • Provide day-to-day desktop and help desk support for employees, resolving hardware, software, and access-related issues in a timely manner. • Manage user accounts, security groups, and computer objects within Active Directory to support onboarding, changes, and issue resolution. • Support Office 365 administration tasks, including maintaining user access, license assignments, and group membership updates. • Assist with basic Microsoft Intune activities such as user and device administration, enrollment support, and troubleshooting endpoint issues. • Diagnose and resolve problems across Windows-based systems, including Windows 10 environments, peripherals, and common workplace applications. • Handle service desk tickets efficiently by documenting issues, prioritizing requests, and communicating progress clearly to end users. • Prepare, organize, deploy, and relocate equipment as needed, including connecting devices, managing cables, and setting up workstations. • Work proactively to identify recurring technical issues and help improve support processes through practical problem-solving and follow-through.
2026-09-22T00:00:00Z

Call Center Specialist

Bristol, Pennsylvania
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a Call Center Specialist to support customers by delivering responsive, detail-oriented assistance in a high-volume inbound service environment. This Long-term Contract position is based in Bristol, Pennsylvania, and is ideal for someone who communicates clearly, stays organized, and remains effective in a fast-paced setting. The person in this role will help resolve customer needs, maintain accurate service records, and share recurring concerns or feedback with internal leadership to support continuous improvement. Responsibilities: • Handle incoming customer calls and provide timely, courteous support focused on resolving questions, concerns, and service needs. • Document customer interactions thoroughly and complete required records, forms, and system updates with a high degree of accuracy. • Identify recurring customer issues, service patterns, and feedback, then communicate key insights to supervisors and relevant team members. • Build and maintain working knowledge of products, service procedures, and support tools with guidance from the management team. • Manage call activity in alignment with established performance expectations for efficiency, service quality, and post-call processing. • Use customer service applications and standard office tools to track requests, update accounts, and support daily operations. • Contribute to a positive team environment by remaining dependable, adaptable, and ready to assist with additional assigned tasks as business needs change.
2026-09-23T00:00:00Z

PC Technician

Souderton, Pennsylvania
onsite
Permanent / Full Time
40000 - 45000 USD / Yearly
We are looking for a PC Technician to support day-to-day technology needs for office staff in Souderton, Pennsylvania. This position focuses on resolving desktop software and hardware issues, assisting users with business applications, and producing operational reports that support the manufacturing environment. The role also partners with the IT team on issue resolution and project-based work while providing hands-on support when on-site assistance is needed. Responsibilities: • Provide technical support to office employees by diagnosing and resolving issues related to desktop systems, software applications, and peripheral devices. • Assist users with the organization's software tools, ensuring questions are addressed promptly and systems are functioning effectively. • Develop and maintain reports through RubberTree WebQuery in connection with the P21 platform to support business operations. • Perform on-site troubleshooting and hardware installation when remote support is not sufficient or physical setup is required. • Collaborate with other IT team members to manage service requests, investigate incidents, and complete assigned technical projects. • Document troubleshooting steps, solutions, and recurring issues to improve support consistency and knowledge sharing.
2026-09-10T00:00:00Z

PC Technician

Allentown, Pennsylvania
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are looking for a skilled PC Technician to support and enhance enterprise collaboration technology across healthcare environments in Allentown, Pennsylvania. This position focuses on maintaining reliable meeting room and conferencing solutions, improving user experience for staff and leadership, and helping deliver consistent AV standards across multiple spaces. The ideal candidate brings strong technical depth in audiovisual systems, unified communications platforms, and Microsoft 365-integrated collaboration tools. Responsibilities: • Oversee the setup, configuration, and ongoing support of conference room technology, including integrated audio, video, and room control solutions. • Coordinate and lead deployment activities for collaboration platforms such as Microsoft Teams Rooms, Zoom Rooms, Webex, and other enterprise conferencing environments. • Serve as the primary escalation point for complex issues affecting meeting spaces, presentation systems, and collaboration services. • Develop and maintain technical standards, support documentation, and operating procedures to improve consistency across collaboration environments. • Evaluate new AV and unified communications technologies through testing and pilot initiatives to support future planning and standardization. • Partner with vendors and internal stakeholders to guide equipment selection, service quality, and long-term collaboration technology roadmaps. • Support executive meetings, presentations, and high-visibility events by ensuring room readiness and rapid issue resolution. • Monitor the health and availability of room systems and take proactive steps to reduce downtime and service disruption. • Contribute to network-connected AV infrastructure planning, including device connectivity, performance optimization, and secure endpoint management.
2026-09-18T00:00:00Z

PC Technician

Manasquan, New Jersey
onsite
Temporary / Contract
22 - 25 USD / Hourly
We are looking for a dependable PC Technician to support device operations for an organization in Manasquan, New Jersey. This is an ongoing contract position and is ideal for someone who enjoys hands-on technical work, organized asset tracking, and day-to-day user support in an office-based environment. The role focuses on Chromebook administration, equipment logistics, and basic hardware troubleshooting while helping maintain smooth technology distribution and account management. Responsibilities:• Manage user accounts and routine administrative tasks within the Google Admin environment.• Prepare Chromebooks and related accessories for shipment to employees and process returned equipment accurately.• Maintain current inventory and assignment records for issued devices using spreadsheets and tracking systems.• Inspect incoming hardware to verify condition, update status records, and coordinate redeployment when appropriate.• Provide hands-on support for Chromebook setup, configuration, and basic device troubleshooting.• Assist with minor physical repairs on Chromebooks and peripherals, with training available as needed.• Support general IT help desk activities related to end-user hardware and device readiness.• Organize cables, accessories, and associated hardware to ensure equipment is complete and ready for distribution.
2026-09-03T00:00:00Z

Level 1 Support Technician

Brick, New Jersey
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a skilled Level 1 Support Technician to provide dependable technical assistance for client environments. This role is suited for someone who enjoys solving user issues, maintaining stable systems, and building positive client relationships through responsive service. The position also supports infrastructure upkeep, accurate documentation, and participation in an on-call rotation to address urgent matters outside standard business hours. Responsibilities:• Deliver front-line technical assistance for user systems, business applications, and everyday IT issues, working to restore service efficiently.• Oversee the health of client technology environments by identifying issues early and helping maintain system reliability and uptime.• Partner with internal team members to deploy and support new hardware, software, and other technology solutions for clients.• Record troubleshooting steps, resolutions, and environment details to keep service documentation complete and current.• Communicate with clients clearly and attentively, gather issue details, and provide clear progress updates throughout the support process.• Participate in a rotating after-hours support schedule for one week each month to respond to urgent technical needs.• Support administration and troubleshooting across Windows-based systems, Active Directory, and Microsoft 365 environments.• Assist with basic network issue resolution and ticket management within a structured service desk workflow.
2026-09-01T00:00:00Z