<p>We are looking for an experienced Technical Support Manager to oversee and deliver exceptional technical assistance to our global clientele. This role involves managing and resolving technical issues, supporting various systems, and ensuring smooth operations for end users across multiple channels. The position is based in Cranbury, New Jersey, and requires a proactive, customer-focused individual with a strong technical background.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily technical support operations and resolve support tickets daily with efficiency and accuracy.</p><p>• Provide assistance to end users across multiple channels, each comprising over 100 users, ensuring seamless interaction and resolution of issues.</p><p>• Troubleshoot and resolve issues related to Windows, Linux, and Microsoft SQL Server systems.</p><p>• Support and maintain physical security systems and time and attendance systems to ensure uninterrupted functionality.</p><p>• Utilize Salesforce as a ticketing platform to manage, track, and resolve customer inquiries.</p><p>• Collaborate with global teams to provide after-hours support for critical customer needs when required.</p><p>• Contribute to system optimization by identifying recurring issues and implementing long-term solutions.</p><p>• Maintain detailed documentation of support activities and resolutions to ensure transparency and knowledge sharing.</p><p>• Deliver technical expertise to support ongoing projects and initiatives as needed.</p>
We are looking for an experienced ERP Integration Manager to join our team in Philadelphia, Pennsylvania. This long-term contract position is ideal for a detail-oriented individual with expertise in workforce management systems and timekeeping solutions, especially UKG Pro and Kronos modules. The role involves providing functional integration support, collaborating with stakeholders, and ensuring seamless system operations.<br><br>Responsibilities:<br>• Analyze business requirements for timekeeping issues and new functionalities, designing and implementing solutions that include system configuration, testing, and ongoing support.<br>• Provide functional expertise for ERP integrations, ensuring seamless connectivity between UKG Pro, Workday, and other systems using the Boomi integration layer.<br>• Facilitate comprehensive testing processes, including payroll parallel testing and user acceptance testing, while documenting test scripts and results.<br>• Collaborate with various teams, including payroll, nursing administration, and IT, to gather requirements and present tailored solutions.<br>• Train team members on UKG Pro modules and create detailed guides for debugging and system support.<br>• Offer hands-on production support during system cutovers and go-live phases to ensure smooth transitions.<br>• Maintain and update critical integration components, including CRTs, to optimize system performance.<br>• Lead discussions with stakeholders to provide insights and support for workforce management implementations.<br>• Debug and resolve integration issues across multiple systems, ensuring minimal disruption to operations.
