<p><strong>Job Overview Summary:</strong></p><p><br></p><p>Experienced IT Support Specialist (Tier 2/3) with a strong background supporting fast-paced manufacturing environments. Skilled in diagnosing complex technical issues, managing enterprise systems, and ensuring reliable network and application performance across production and corporate settings. Proficient in Windows Server/AD, M365 administration, ERP and MES support, and manufacturing hardware/software troubleshooting including production floor systems, barcode scanners, printers, PLC-connected devices, and industrial workstations.</p><p><br></p><p><strong>Job Responsibilities:</strong></p><p><br></p><ul><li>Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting.</li><li>Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology.</li><li>Manage onboarding, offboarding, and equipment lifecycle tracking and reporting.</li><li>Diagnose and resolve intermediate network, server (e.g., Active Directory, DHCP, DNS), and Wi-Fi problems; coordinate with internal senior technical resources and external Managed Service Providers (MSPs) for complex issues.</li><li>Actively troubleshoot, resolve, and participate in projects related to intermediate Wi-Fi, server, and network issues, working in close collaboration with the senior internal team or external Managed Service Providers (MSPs).</li><li>Perform onsite installations and upgrades of operating systems, applications, and security patches.</li><li>Manage user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support, and onboarding/offboarding tasks.</li><li>Respond to and resolve support tickets in the ITSM platform; ensure accurate documentation and timely follow-up.</li><li>Maintain and track IT assets; update inventory records and manage warranty returns or repairs.</li><li>Support audiovisual systems and video conferencing tools in meeting spaces.</li><li>Conduct preventive maintenance on local IT infrastructure to avoid service disruptions.</li><li>Act as a liaison between end users and senior internal IT teams/MSPs, ensuring clear communication and prompt issue resolution for escalated and intermediate technical issues.</li><li>Participate in and contribute to IT projects including deployments, office moves, system migrations, and infrastructure upgrades (network, server, Wi-Fi).</li><li>Remote Support: Provide advanced technical support via phone, email, chat, or remote session.</li><li>Manage, maintain, and troubleshoot the organization's Voice over IP (VoIP) phone system, including user provisioning, call flow configurations, and endpoint support.</li><li>Contribute to team growth by assisting in training and mentoring staff to improve performance, increase customer satisfaction, and drive efficiencies.</li><li>Proactively identify, document, and implement improvements to IT processes, documentation (e.g., knowledge base), and infrastructure to enhance efficiency, reliability, and security</li></ul>
<p>Essential Duties and Responsibilities:</p><p> · Knowledge of database coding and tables; as well as general database management</p><p> · Understanding of client management, support, and communicating progress and timelines accordingly</p><p> · Organizes and/or leads Informatics projects in the implementation/use of new data warehouse tools and systems</p><p> · Ability to train new hires; as well as lead in training of new client staff members</p><p> · Understanding data schema and the analysis of database performance and accuracy</p><p> · Understanding of ETL tools, OLAP design, and data quality processes</p><p> · Knowledge of Business Intelligence life cycle: planning, design, development, validation, deployment, documentation, and ongoing support</p><p> · Working knowledge of electronic medical records software (eCW, Nextgen, etc) and the backend storage of that data</p><p> · Ability to generate effective probability modeling and statistics as it pertains to healthcare outcomes and financial risks</p><p> · Ability to manage sometimes lengthy and complicated projects from throughout the life cycle and meet the deadlines associated with these projects</p><p> · Development, maintenance, technical support of various reports and dashboards</p><p> · Knowledge of Microsoft® SQL including coding language, creation of tables, stored procedures, and query design</p><p> · Fundamental understanding of outpatient healthcare workflows</p><p> · Knowledge of relational database concepts and flat/formatted file processing.</p><p> · Possesses strong commitment to data validation processes in order to ensure accuracy of reporting (internal quality control)</p><p> · Possesses a firm grasp of patient confidentiality and system security practices to prevent HIPAA and other security violations.</p><p> · Knowledge of IBM Cognos® or other database reporting software such as SAS, SPSS, and Crystal Reports</p><p> · Ability to meet the needs of other members of the Informatics department to maximize efficiency and minimize complexity of end-user products</p><p><br></p><p>Requirements:</p><p> · Education: Bachelor's Degree</p><p> · Proven experience as a dbt Developer or in a similar Data Engineer role.</p><p> · Expert-level SQL skills — capable of writing, tuning, and debugging complex queries across large datasets.</p><p> · Strong experience with Snowflake or comparable data warehouse technologies (BigQuery, Redshift, etc.).</p><p> · Proficiency in Python for scripting, automation, or data manipulation.</p><p> · Solid understanding of data warehousing concepts, modeling, and ELT workflows.</p><p> · Familiarity with Git or other version control systems.</p><p> · Experience working with cloud-based platforms such as AWS, GCP, or Azure.</p><p><br></p><p><br></p>
We are looking for a skilled Data Analyst to join our team in Poughkeepsie, New York. In this long-term contract role, you will play a key part in managing critical processes, analyzing data, and driving continuous improvements across various organizational systems. The ideal candidate will have a strong analytical mindset, excellent communication skills, and proficiency in tools such as ServiceNow.<br><br>Responsibilities:<br>• Coordinate and manage incident, request, major incident, and problem processes to ensure timely resolution and accurate documentation.<br>• Lead high-priority incident management efforts, including facilitating bridge calls and providing updates to stakeholders.<br>• Conduct thorough reviews of major incidents and implement corrective actions to prevent recurrence.<br>• Oversee change management processes by reviewing requests for risk, completeness, and adherence to implementation standards.<br>• Facilitate organizational meetings, preparing and sharing agendas, and ensuring compliance with established policies.<br>• Conduct post-implementation reviews for high-risk and failed changes to identify improvement opportunities.<br>• Develop and manage workflows, catalog items, and record producers for common data requests.<br>• Identify opportunities for process automation and continuous improvement to enhance organizational efficiency.<br>• Maintain and update documentation, knowledge bases, and policies to support governance and compliance.<br>• Build and nurture strong relationships with technical teams, business units, and external vendors to ensure seamless collaboration.
<p>We are looking for an experienced hands-on IT Manager to oversee and enhance our company's technology operations in Fairfield County, Connecticut. This role requires a dynamic leader who can manage IT infrastructure and drive innovative solutions to meet business goals. The ideal candidate will have a strong technical background, proven leadership skills, and a commitment to optimizing IT processes.</p><p><br></p><p>Responsibilities:</p><p>• Direct daily IT operations to ensure optimal performance and reliability of systems and networks.</p><p>• Supervise and guide a team of IT professionals, fostering growth and accountability.</p><p>• Design and implement IT policies and procedures that align with organizational objectives.</p><p>• Lead cybersecurity initiatives, ensuring compliance with regulations and mitigating risks.</p><p>• Manage backup and recovery processes to maintain data integrity and business continuity.</p><p>• Coordinate vendor relationships, including contract management and service-level agreements.</p><p>• Plan and execute IT projects such as system upgrades, technology migrations, and implementations.</p><p>• Monitor IT performance metrics and report key findings to stakeholders.</p><p>• Ensure the company’s IT infrastructure remains scalable, secure, and efficient.</p><p>• Advocate for innovative technologies to enhance business processes and outcomes.</p>
We are looking for an experienced IT Manager to oversee governance, risk, and compliance initiatives within our technology environment. This role involves ensuring adherence to regulatory, audit, and contractual requirements while identifying and managing potential risks. The ideal candidate will have a strong background in IT controls and disaster recovery plans.<br><br>Responsibilities:<br>• Develop and implement IT governance frameworks and risk management strategies to align with organizational and regulatory requirements.<br>• Collaborate with leaders across the enterprise to communicate risk management plans effectively.<br>• Conduct risk assessments, threat analyses, and vulnerability studies to identify and mitigate potential issues.<br>• Monitor compliance with IT audit standards and contractual obligations.<br>• Lead disaster recovery planning and ensure systems are restored promptly following service interruptions or declared disasters.<br>• Coordinate impact assessments to evaluate potential risks and their effects on organizational operations.<br>• Establish and oversee controls to maintain security and minimize vulnerabilities.<br>• Provide guidance on contracting strategies to ensure compliance with IT regulatory standards.<br>• Promote best practices in IT risk management and governance across all departments.<br>• Prepare detailed reports and documentation related to IT compliance and risk management activities.
