Customer Support Coordinator<br>First point of contact to greet customers, clients, vendors and employees via phone, email, virtual conferencing and/or in-person and direct them to the appropriate person or department. Strong professional verbal and written communication skills required to provide the best possible first impression and ensure a positive experience. Assist Customer Service team and other staff members with administrative tasks including data entry and general email distribution as well as other duties as needed.<br>RESPONSIBILITIES: <br>• Professionally and effectively communicate and greet customers, clients, vendors and employees via phone, email, virtual conferencing and/or in-person and direct them to the appropriate person or department. Take messages and provide basic information to callers as needed.<br>• Screen and distribute general email and voicemail inquiries to appropriate person or department.<br>• Assist Customer Service team with data entry related to orders, customer account records and RMA’s.<br>• Assist with distributing RMA Repair estimates to customers, provide status updates and direct customer inquiries to the appropriate person or department as needed.<br>• Maintain office supplies for Customer Service teams.<br>• Monitor incoming faxes and route accordingly.<br>• Other duties or responsibilities as required<br>REQUIREMENTS:<br>• High School/GED, College preferred<br>• Minimum of 2 years of relevant Reception, Coordinator or Administrative experience in a Customer Service oriented environment preferred<br>• Individual contributor with general supervision<br>• Working knowledge of Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)<br>• Knowledge of audio/ video conferencing systems i.e. Teams/Zoom preferred<br>• Knowledge of ACD telephony systems preferred<br>• General understanding of customer service principles and practices, including being attentive, empathetic and responsive.<br>• Ability to communicate technical information.<br>• Exceptional verbal and written communication skills to effectively communicate with customers, clients, vendors and employees.<br>• Ability to multitask and manage high volume phone calls and emails.<br>• Ability to handle conflict resolution or irate customers in a calm and professional manner to provide solutions or escalate accordingly.<br>• Flexibility and adaptability to changing circumstances, new technologies, processes and priorities.<br>• Strong ability to adapt quickly to department schedules and company’s changing needs.<br>• Strong prioritization skills required to quickly analyze a situation and determine best course of action or if escalation is required.<br><br>PHYSICAL REQUIREMENTS (lifting, maneuvering, standing, sitting, as applicable)<br>• Long hours sitting and using office equipment (Extended periods of sitting during the course of a typical workday/Greater than 4 hours? (use quantifiable numbers/no grey area)<br>• Must be able to remain in a stationary (stand or sit) position 75% of the working shift.<br>• Continually operates a computer and other office productivity machinery, such as copy machine, computer printer.<br>• Business Hours – Monday – Friday 8:30 am -5:30 pm
<p>Are you a tech-savvy problem solver with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and have experience working with CRM or ERP platforms? If so, we’re looking for you!</p><ul><li>Deliver outstanding customer service by responding to inquiries, resolving issues, and ensuring overall satisfaction through phone, email, or chat platforms.</li><li>Utilize CRM systems (e.g., Salesforce, HubSpot) or ERP platforms (e.g., SAP, NetSuite) to track and manage customer interactions effectively.</li><li>Support workflow and automation initiatives to improve team efficiency.</li><li>Collaborate with cross-functional teams to drive process improvements and ensure smooth customer journeys.</li><li>Maintain a professional demeanor in high-pressure situations and act as the first point of contact for technical or process-related customer issues.</li></ul><p><br></p>
<p>Are you a warm, personable, and organized professional with excellent interpersonal skills? Our client is looking for a <strong>Receptionist</strong> to be the welcoming face of their organization. In this role, you will be the first point of contact for visitors and clients, delivering exceptional service while managing key front desk responsibilities.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist visitors and clients, ensuring a positive and professional first impression </li><li>Answer and direct phone calls using a multi-line phone system with professionalism and accuracy </li><li>Manage daily office operations, including sorting and distributing mail, managing incoming/outgoing packages, and maintaining the reception area </li><li>Schedule appointments, manage conference room bookings, and support administrative staff as needed </li><li>Respond to general inquiries via phone, email, and in-person communication.</li><li>Maintain confidentiality while managing sensitive documents and information.</li><li>Assist with occasional clerical tasks such as data entry or document preparation.</li></ul><p><br></p>
<p><strong>Job Overview:</strong></p><p>We are seeking an experienced and results-driven Collections Specialist to join our team in Norwalk, CT. This position focuses on business-to-business (B2B) corporate collections and requires a professional with strong customer service skills and a proven ability to manage receivables efficiently. The role is fully onsite, offering an opportunity to thrive in a dynamic and fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage B2B collections, ensuring timely recovery of outstanding receivables while maintaining positive relationships with clients.</li><li>Monitor and track aging receivables, following up on past-due accounts in a persistent yet professional manner.</li><li>Communicate with clients via phone, email, and other methods to resolve payment discrepancies or disputes.</li><li>Partner with internal departments, such as sales and customer service, to resolve payment-related issues effectively.</li><li>Analyze account balances and payment histories to provide accurate reporting on receivables status.</li><li>Document collection activities and maintain organized records for audit and reference purposes.</li><li>Support the development of improved collection strategies and processes for the department.</li></ul><p><br></p>
<p>We are looking for a Front Desk Coordinator to join our team in Darien, Connecticut. In this Contract-to-Permanent position, you will play a pivotal role in ensuring smooth daily operations and delivering exceptional customer service to enhance the member experience. This role is ideal for someone who thrives in a dynamic environment and enjoys interacting with people and working nights and weekends.</p><p><br></p><p>Responsibilities:</p><p>• Process payments efficiently using the designated payment application to ensure accuracy.</p><p>• Prepare and print menus for food and beverage services, maintaining an organized inventory.</p><p>• Design, print, and hang flyers to communicate updates and promotions effectively.</p><p>• Schedule appointments for the golf simulator, managing bookings to optimize availability.</p><p>• Provide excellent customer service, addressing inquiries and resolving issues promptly.</p><p>• Answer phone calls professionally, offering helpful information and directing calls appropriately.</p><p>• Assist with reception duties such as greeting members and ensuring a welcoming environment.</p><p>• Maintain accurate records of transactions and appointments for reporting and follow-up purposes.</p><p>• Support operational tasks to enhance the overall experience for members and guests.</p>
We are looking for a motivated Collections Specialist to join our team in White Plains, New York. This role involves managing business-to-business (B2B) collections while delivering exceptional customer service. As a Contract-to-permanent position, this opportunity offers a pathway to long-term employment based on performance.<br><br>Responsibilities:<br>• Manage B2B collections processes, ensuring timely and accurate follow-ups to resolve outstanding balances.<br>• Provide excellent customer service to address inquiries and maintain strong client relationships.<br>• Utilize Microsoft Outlook and Excel to track collections activity and generate aging reports.<br>• Analyze credit balances and approve credit lines in accordance with company policies.<br>• Communicate effectively with clients via phone and email to negotiate payment terms and settle debts.<br>• Review and reconcile accounts to ensure accurate billing and collections.<br>• Monitor overdue accounts and develop strategies for debt recovery.<br>• Collaborate with internal teams to address billing discrepancies and streamline collection processes.<br>• Prepare detailed reports on collections performance and account statuses.<br>• Stay informed on industry best practices and compliance standards for collections.
We are looking for a dedicated Receptionist to join our team in Danbury, Connecticut. In this contract role, you will serve as the welcoming face of the organization, ensuring smooth daily operations by managing inbound calls, assisting visitors, and performing key administrative tasks. This position is ideal for someone with excellent communication skills and a strong ability to multitask in a focused and efficient environment.<br><br>Responsibilities:<br>• Greet and assist visitors in a courteous and attentive manner.<br>• Answer inbound calls promptly and direct them to the appropriate departments.<br>• Provide general administrative support to ensure efficient office operations.<br>• Maintain a clean and organized reception area.<br>• Handle inquiries from guests and staff with accuracy and confidentiality.<br>• Coordinate and schedule meetings or appointments as needed.<br>• Ensure timely distribution of mail and other correspondence.<br>• Assist with basic data entry and record-keeping tasks.<br>• Collaborate with team members to address office needs and resolve issues.
<p>We are looking for a detail-oriented and personable Administrative Assistant to join our team near Montvale, New Jersey. In this Contract-to-Permanent position, you will be the first point of contact for visitors and callers, ensuring smooth communication and a welcoming environment. This role requires excellent organizational skills and proficiency in Microsoft Office applications.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors with a friendly and detail-oriented demeanor.</p><p>• Manage incoming calls using a multi-line phone system, directing them to the appropriate departments.</p><p>• Maintain organized records and files to ensure easy access to information.</p><p>• Schedule appointments and coordinate meeting room availability.</p><p>• Handle email correspondence promptly and professionally.</p><p>• Perform accurate data entry tasks to support administrative processes.</p><p>• Provide outstanding customer service to clients and team members.</p><p>• Assist in organizing office supplies and maintaining the reception area.</p><p>• Collaborate with colleagues to address inquiries and resolve issues efficiently.</p>
<p>Our client in the Lower Fairfield, CT area has an opening for a Treasury Manager. The Treasury Manager will oversee critical treasury functions, including cash management, liquidity planning, and forecasting. This position offers a hybrid work arrangement, with three days a week on-site. Consulting and/or Consulting to Potential Full Time.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily cash operations, ensuring optimal utilization of financial resources.</p><p>• Oversee liquidity planning and implement strategies to maintain adequate cash flow.</p><p>• Develop and maintain accurate cash forecasting models to support financial planning.</p><p>• Assist in preparing regulatory reports to ensure compliance with banking regulations.</p><p>• Collaborate with internal teams to address treasury-related needs and challenges.</p><p>• Utilize advanced Excel skills to analyze and present financial data effectively.</p><p>• Ensure adherence to industry best practices in treasury and cash management.</p><p>• Identify opportunities to improve processes and enhance operational efficiency.</p><p>• Provide insights and recommendations on liquidity risk management strategies.</p><p>• Support the Chief Accounting Officer with ad hoc treasury projects as required.</p><p><br></p><p>If you are interested in this opening, please email your resume in a Word format to joseph.colagiacomo@roberthalf with the subject line: "Treasury Manager" </p>
