<p>We are looking for a skilled Billing Manager to oversee and optimize the operations of our billing department. HDQ is located in Washington, but role is remote with 8-5 CST schedule. This role requires a detail-oriented leader who can manage invoicing, payment processing, and compliance while driving improvements in efficiency and team performance. The ideal candidate will bring expertise in billing systems, regulatory standards, and client communication to ensure seamless financial operations.</p><p><br></p><p>Responsibilities:</p><p>• Supervise daily billing operations, ensuring accurate and timely invoicing for clients, including employers, plan sponsors, and carriers.</p><p>• Manage payment processing and collections to maintain a stable cash flow and minimize overdue balances.</p><p>• Oversee the integration and accuracy of billing data across systems such as PensionPro, FT Williams, and NetSuite, resolving discrepancies as needed.</p><p>• Ensure compliance with federal, state, and industry regulations, including fiduciary standards and fee structures, through regular audits and risk mitigation efforts.</p><p>• Lead and mentor a team of billing specialists, providing training, performance feedback, and fostering a collaborative work environment.</p><p>• Develop clear communication materials for clients to explain billing processes, fee schedules, and payment expectations, addressing inquiries promptly.</p><p>• Prepare detailed reports on billing performance metrics, payment trends, and outstanding balances to support data-driven decision-making.</p><p>• Identify opportunities for process improvements, including automation and the integration of advanced billing technologies.</p><p>• Assist with onboarding new clients by setting up billing profiles and ensuring a smooth transition into billing operations.</p><p>• Collaborate with internal teams such as client services, accounting, and IT to align billing practices with organizational goals.</p>
