<p>Ready to bring your IT expertise and customer service skills to a team that values reliability and innovation? Looking to make an immediate impact in the fast-paced world of machinery manufacturing? Join our team as a Help Desk/Desktop Support Analyst and become the cornerstone of seamless IT operations for our organization.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver rapid and effective IT support, resolving technical issues for internal users.</li><li>Troubleshoot hardware and software problems, focusing on Microsoft Windows 10 and Oracle.</li><li>Manage and prioritize incoming service desk tickets, ensuring prompt issue resolution.</li><li>Diagnose and address network connectivity, system errors, and application challenges.</li><li>Administer Active Directory accounts and permissions.</li><li>Collaborate with IT colleagues to drive operational improvements.</li><li>Document processes to grow and maintain the IT knowledge base.</li><li>Assist with system updates, patches, and routine maintenance.</li><li>Communicate clearly with staff, addressing IT concerns with professionalism.</li><li>Uphold high standards of customer service and confidentiality.</li></ul>
