IT Systems Support Specialist<br>We are seeking an energetic, customer-focused, and self-starting professional to support the efficiency and effectiveness of IT systems for end users and internal processes. This is an excellent opportunity for someone with 1–3 years of experience in IT systems support—or someone looking to grow into the role. We are willing to train the right candidate.<br><br>Key Attributes<br>Strong communication skills with the ability to explain technical concepts to non-technical users<br>A collaborative mindset and a commitment to creating a positive team environment<br>Detail-oriented with strong analytical and troubleshooting skills<br>Primary Responsibilities<br>System Support (65%)<br>Own and resolve less complex system support tickets and inquiries in alignment with SLAs<br>Collaborate with internal IT teams, vendors, and business partners to debug, build, and test system fixes or enhancements<br>Serve as a liaison between vendors and business partners<br>Maintain documentation including instruction manuals and knowledge base materials<br>Participate in system testing (functional, integration, UAT) including planning, execution, and reporting<br>Support audit compliance and cybersecurity initiatives<br>Provide metrics and reporting on system performance and issue resolution<br>Project Management (25%)<br>Assist in managing cross-functional IT projects and initiatives<br>Support requirements gathering and documentation of SMART goals<br>Coordinate testing activities and ensure timely milestone completion<br>Communicate project updates to stakeholders and leadership<br>Promote positive team dynamics and stakeholder relationships<br>Business Process Support (10%)<br>Learn stakeholder operations and software systems to provide effective support<br>Act as a consultant between stakeholders and software developers<br>Identify lessons learned and contribute to process improvements across systems and departments<br>Qualifications<br>Bachelor’s degree in Computer Information Systems or related field (or equivalent experience)<br>1–3 years of experience in IT support, systems support, or related roles (preferred but not required)<br>Willingness to work onsite 1–2 days per week or as needed<br>Familiarity with ITIL processes (preferred)<br>Basic knowledge of system security, word processing, spreadsheets, databases, and business applications<br>Experience with project management principles and successful project involvement<br>Ability to communicate technical information clearly and patiently to non-technical audiences<br>Experience in the utility industry is a plus<br>Ethical, honest, and dependable with the ability to perform under pressure<br>Excellent written and verbal communication skills
We are looking for an experienced Business Systems Analyst to support integration efforts between Salesforce and Acumatica using Workato. In this long-term contract role, you will play a key part in optimizing workflows, resolving technical challenges, and ensuring seamless data exchanges across systems. This position offers a great opportunity to collaborate with cross-functional teams and implement best practices for system integrations.<br><br>Responsibilities:<br>• Design, audit, and refine Workato workflows to ensure efficient integration between Salesforce and Acumatica.<br>• Troubleshoot and resolve system integration issues, focusing on data accuracy and validation.<br>• Implement robust error handling, logging, and modular design approaches to improve system reliability.<br>• Collaborate with internal stakeholders to identify workflow gaps and develop effective solutions.<br>• Optimize data transformation processes to enhance system functionality and usability.<br>• Conduct detailed analysis of Salesforce and Acumatica data models to support integration improvements.<br>• Develop and maintain documentation for workflows, integrations, and technical configurations.<br>• Monitor and enhance automation recipes to ensure seamless data movement.<br>• Stay updated on industry best practices for integration tools and methodologies.<br>• Provide recommendations to improve system performance and scalability.
<p>We are seeking a highly skilled and motivated Application Security Engineer to join a growing security team. In this role, you will be responsible for ensuring the security of applications throughout the software development lifecycle. You will work closely with developers, DevOps, and product teams to identify vulnerabilities, implement secure coding practices, and build scalable security solutions.</p>
