<p>A large academic institution is seeking a skilled and strategic <strong>Salesforce Developer</strong> with expertise in <strong>Service Cloud</strong> to support and expand its existing Salesforce platform. This role will play a key part in optimizing Service Cloud features such as agent support, generic agent deployment, research documentation, and intelligent search functionalities.</p><p>This developer will also contribute to a broader initiative to implement and standardize Salesforce usage across multiple organizations within the institution, offering technical leadership and support during this expansion.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Further develop and enhance the existing Salesforce Service Cloud implementation with a focus on:</li><li>Agent setup and optimization</li><li>Deployment of generic agents</li><li>Research documentation integration and workflows</li><li>Intelligent and federated search functionalities</li><li>Collaborate with stakeholders across departments to align development with institutional needs</li><li>Serve as a subject matter expert for Service Cloud capabilities and best practices in a higher education environment</li><li>Develop custom Salesforce components (Apex classes, Lightning components, Flows, Visualforce, etc.) and integrate third-party tools where appropriate</li><li>Maintain platform scalability, security, and compliance across multi-organization use</li><li>Support user adoption through documentation, training, and troubleshooting</li><li>Partner with cross-functional teams to support reporting, analytics, and user feedback loops</li></ul><p><br></p>
We are looking for an experienced ERP/CRM Consultant to join our team in Brooklyn, New York. In this role, you will play a pivotal part in designing, configuring, and optimizing ERP and CRM solutions to meet our organizational goals. This is a Contract-to-Permanent position within the manufacturing industry, offering significant opportunities for growth and development.<br><br>Responsibilities:<br>• Act as the primary subject matter expert on ERP/CRM systems, ensuring alignment with operational and business needs.<br>• Collaborate with stakeholders to gather and translate business requirements into effective technical solutions.<br>• Design, configure, and implement ERP/CRM modules, focusing on areas such as production planning, shop floor execution, and capacity planning.<br>• Integrate ERP/CRM systems with related modules to ensure seamless end-to-end workflows.<br>• Provide post-implementation support, including troubleshooting and system enhancements.<br>• Develop comprehensive training materials and deliver user training sessions to ensure effective system adoption.<br>• Partner with cross-functional teams to identify and implement opportunities for process improvement.<br>• Ensure best practices are followed in ERP/CRM system configurations and operations.<br>• Work closely with IT teams to meet project milestones and deliverables on time.
<p><strong>Job Overview</strong></p><p>We are seeking a highly skilled Full Stack Developer with expertise in Perl to join our team. The ideal candidate will be responsible for developing and maintaining a registration-based portal with a multi-tenant database structure. This application is hosted on AWS, using PostgreSQL as the primary database.</p><p>This role involves full-stack development, including both back-end logic and front-end implementation. The position requires working within a Waterfall development environment, ensuring clear documentation, structured processes, and rigorous testing.</p><p><strong>Key Responsibilities</strong></p><ul><li>Develop & Maintain: Design, develop, and maintain robust full-stack applications using Perl for backend logic.</li><li>Database Management: Work with PostgreSQL, designing and optimizing database queries, ensuring efficiency in a multi-tenant architecture.</li><li>AWS Hosting: Manage and optimize application hosting on AWS (EC2, S3, RDS, etc.).</li><li>Front-End Development: Implement front-end interfaces and workflows, ensuring usability and performance.</li><li>Code Review & Testing: Conduct thorough code reviews and ensure high-quality releases following Waterfall methodology.</li><li>Collaboration: Work closely with business analysts, project managers, and QA teams to define requirements and deliver solutions.</li><li>Security & Compliance: Implement security best practices, ensuring compliance with relevant industry standards.</li></ul><p><br></p>
We are looking for a talented Software Developer to join our dynamic team in New York, New York. In this role, you will use your expertise in C++ to develop high-performance systems that support critical trading and research operations. This position offers an exciting opportunity to work on innovative technology in a fast-paced environment.<br><br>Responsibilities:<br>• Develop efficient, low-latency C++ applications that support order management, exchange connectivity, and real-time market data systems.<br>• Enhance the scalability and performance of existing trading infrastructure to meet the demands of high-frequency trading.<br>• Collaborate with team members to design and implement distributed systems that align with business requirements.<br>• Conduct performance monitoring and optimization for Linux-based systems to ensure reliability and efficiency.<br>• Troubleshoot and resolve software bugs using tools such as Atlassian Jira and GitHub.<br>• Participate in Agile Scrum processes to ensure timely delivery of projects and features.<br>• Integrate APIs and develop backend solutions to enhance system functionality.<br>• Stay updated on emerging technologies and propose innovative solutions to improve the trading platform.<br>• Work closely with researchers and traders to understand technical requirements and deliver tailored solutions.
<p>In this role, you will design, develop, and maintain critical applications while ensuring optimal performance and functionality. You will collaborate closely with various teams to create innovative software solutions and provide technical expertise in troubleshooting and enhancing systems.</p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Design, develop, and maintain core software applications to ensure high performance, reliability, and scalability.</li><li>Write, implement, and manage clean, efficient, and well-documented source code.</li><li>Partner with cross-functional teams to build and deploy prototype applications across multiple platforms.</li><li>Integrate software components and systems through function calls to ensure seamless interoperability.</li><li>Collaborate with management to analyze business processes and identify application or system requirements.</li><li>Diagnose and resolve production issues, ensuring minimal downtime and optimal functionality.</li><li>Research, evaluate, and implement new software solutions and reporting tools as needed.</li><li>Provide technical support and implement enhancements to improve system performance and user experience.</li><li>Develop and optimize database queries to support reporting and data analysis needs.</li></ul>
We are in the search for a skilled Senior SQL Server Developer to join our team in the printing and publishing industry. Based in Secaucus, New Jersey, this role involves developing product-based solutions to optimize client data and file submissions, thereby enhancing print production and access to our top-notch print and cross-media platforms. <br><br>Responsibilities:<br>• Create data-centric Windows-based and web solutions, as well as solutions that integrate with other systems and devices.<br>• Develop integrations using Microsoft SQL Server Integration Services (SSIS).<br>• Write, modify, and maintain source code for various internal and project-specific applications.<br>• Work collaboratively with Solution Architects and Technical Account Managers to design suitable software deliverables.<br>• Participate in system and integration testing, and configure and deploy software applications and systems.<br>• Develop solutions that fully utilize Microsoft SQL Server for data storage.<br>• Configure interfaces with third-party software tools and utilities.<br>• Assist in the documentation of work and maintenance of time sheets.<br>• Train end users on job-specific usage of deployed software solutions and train system owners on proper maintenance and support of software solutions.<br>• Support, maintain, and enhance deployed software solutions.<br>• Mentor staff-level engineers in areas of expertise.
We are looking for an experienced ERP/CRM Consultant to join our team in Brooklyn, New York. In this role, you will play a pivotal part in driving the successful implementation and integration of ERP and CRM systems within a manufacturing environment. This is a Contract-to-Permanent position offering an excellent opportunity for career growth and long-term collaboration.<br><br>Responsibilities:<br>• Lead efforts in configuring, customizing, and maintaining ERP and CRM systems to align with business objectives.<br>• Collaborate with finance, accounting, and other business units to gather requirements and translate them into system solutions.<br>• Provide expertise on integration between ERP modules such as GL, AP, AR, Asset Accounting, and Profit Center Accounting.<br>• Assist in the design and implementation of CRM functionalities to enhance customer relationship workflows.<br>• Support month-end and year-end financial processes, ensuring compliance with reporting standards.<br>• Work closely with technical teams and stakeholders to troubleshoot issues and optimize system performance.<br>• Train and mentor end users to effectively utilize ERP and CRM functionalities.<br>• Partner with implementation teams to achieve project milestones and ensure successful go-live.<br>• Continuously identify opportunities for system enhancements and process improvements.<br>• Manage API development and configuration management to ensure seamless system integrations.
<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
We are looking for a skilled Backend Software Engineer to join our dynamic team in New York, New York. In this role, you will design and build scalable backend services, contribute to API development, and work on database management to support our real estate technology platform. This position offers the opportunity to collaborate with cross-functional teams to deliver high-quality, secure, and efficient software solutions.<br><br>Responsibilities:<br>• Develop and maintain backend systems and APIs for our real estate technology platform to ensure scalability and reliability.<br>• Collaborate with product managers, senior engineers, and other stakeholders to deliver software solutions in an agile environment.<br>• Troubleshoot and resolve software issues, optimize performance, and refactor legacy systems as needed.<br>• Write clean, modular, and well-documented code while adhering to best practices in software development.<br>• Create and maintain unit and integration tests to ensure the quality and stability of backend systems.<br>• Manage and optimize relational and non-relational databases, including migrations and modifications.<br>• Participate in DevOps processes such as deployment, environment configuration, and CI/CD workflows.<br>• Support internal teams by explaining backend features, integrations, and APIs to enhance adoption and usability.
<p>We are hiring for a seasoned Director of IT who has experience implementing salesforce, managing vendor relationships, and people management. You must have experience with budgets, working through and negotiating contracts, RFPs, and SOWs.</p><p><br></p><p>This is a great position for someone who has Project Management experience and has analyzed their department before to determine what should be kept in house vs outsourcing. You will be coaching the IT team, including managing consultants on both the development and infrastructure sides. You must understand how to guide the decision process and present to leadership clearly and effectively. You will be in charge for all source code and SOP documentation.</p><p><br></p><p>This is a strategic position where you will report to the CIO directly, discussing strategy on how to improve the organization's technical standing as well as make it more appealing to current and future clients.</p><p><br></p><p>There is some infrastructure technical work when "all hands on deck," is needed so willingness to roll up your sleeves is a must.</p><p><br></p><p>Apply immediately for consideration!</p><p><br></p>
<p>We are looking for an experienced Front-End Developer to join our dynamic team in White Plains, New York. In this role, you will design and implement user-facing applications with precision and creativity, ensuring an optimal user experience. This position offers an exciting opportunity to work with cutting-edge technologies and collaborate on innovative projects.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain responsive and scalable front-end applications using Next.js 14, React.js, and TypeScript.</p><p>• Implement clean and efficient code following best practices for AI-driven web solutions.</p><p>• Collaborate with designers and backend developers to create seamless user interfaces.</p><p>• Optimize performance and accessibility across multiple devices and browsers.</p><p>• Stay updated on emerging technologies and incorporate them into development processes.</p><p>• Utilize CSS frameworks such as Tailwind to ensure consistent styling and design.</p><p>• Lead code reviews to ensure high-quality deliverables and provide guidance to less experienced team members.</p><p>• Troubleshoot and resolve front-end issues to maintain system integrity.</p><p>• Coordinate with cross-functional teams to align project goals and timelines.</p>
We are looking for a skilled Web Developer to join our team in Fairfield, New Jersey. In this role, you will design, develop, and maintain websites, ensuring functionality and user-friendly experiences. If you thrive in a fast-paced environment and have expertise in WordPress, front-end frameworks, and website hosting, we encourage you to apply.<br><br>Responsibilities:<br>• Build and customize WordPress websites, including creating sites from scratch and integrating plugins such as Elementor.<br>• Implement and manage front-end frameworks like React, Angular, Blazor, or jQuery to enhance website functionality.<br>• Develop and maintain APIs and ensure seamless integration with various systems.<br>• Optimize website hosting and ensure reliable performance across platforms.<br>• Write clean, efficient code using JavaScript, HTML, and PHP to support dynamic web applications.<br>• Conduct thorough testing, debugging, and troubleshooting to ensure website functionality and resolve issues.<br>• Collaborate with cross-functional teams to gather requirements and deliver tailored web solutions.<br>• Utilize tools such as Atlassian Jira to track bugs, manage tasks, and streamline project workflows.<br>• Apply Agile Scrum methodologies to ensure timely project delivery and continuous improvement.<br>• Administer and maintain websites, ensuring security, scalability, and content management system (CMS) updates.
We are looking for a skilled Software Developer to join our team in Fairfield, New Jersey. In this role, you will collaborate with a dynamic team to design, develop, and enhance both web and desktop applications. This position offers the opportunity to contribute to innovative solutions while ensuring seamless communication across departments.<br><br>Responsibilities:<br>• Develop and maintain efficient web and desktop applications using C# and other relevant programming languages.<br>• Write and optimize complex SQL queries to manage relational databases effectively.<br>• Design, implement, and integrate web services using RESTful APIs.<br>• Collaborate with cross-functional teams to ensure project goals are met and timelines are adhered to.<br>• Identify and resolve software bugs and performance issues through thorough testing and debugging.<br>• Utilize tools such as GitHub and Jira to track progress, manage source code, and streamline development workflows.<br>• Participate in Agile Scrum processes to ensure iterative and efficient project delivery.<br>• Conduct A/B testing to evaluate and improve application features.<br>• Stay updated on emerging technologies to suggest and implement innovative solutions.<br>• Ensure clear and consistent communication with stakeholders at all organizational levels.
<p>Position Summary</p><p>We’re looking for a Sr. SQL developer, responsible for solving complex data and workflow challenges and building tools that directly impact production, fulfillment, and reporting systems. You’ll work closely with cross-functional teams to design, develop, and support custom software solutions that drive operational efficiency and scalability.</p><p><br></p><p>Top Responsibilities</p><ol><li>Design & Develop Custom Solutions: Build and maintain Windows-based and web applications that integrate with production systems, inventory tools, and third-party platforms.</li><li>Data Engineering & Automation: Create data workflows using SQL Server, SSIS, and other tools to automate print production, reporting, and invoicing processes.</li><li>System Integration: Develop interfaces with devices and systems such as barcode scanners, shipping tools, and ERP platforms.</li><li>Project Collaboration: Partner with technical leads and account managers to define project goals, test solutions, and ensure successful deployment.</li><li>Mentorship & Support: Guide junior developers and provide ongoing support for deployed applications, including training and documentation.</li></ol>
<p>As a Software Engineer III, you will play a key role in building and maintaining robust, scalable, and secure web applications. You will work in a dynamic, fast-paced environment, collaborating with cross-functional teams to design and develop both frontend and backend solutions. Your responsibilities will include building and optimizing RESTful services, developing modern web applications using React JS, and leveraging cloud services to deliver exceptional user experiences.</p><p> </p><p><br></p><p>Key Responsibilities:</p><ul><li>Design, develop, and maintain full-stack web applications using React JS (frontend) and .NET (backend)</li><li>Build and maintain RESTful APIs to support web and desktop applications</li><li>Apply component-based architecture principles using React JS, TypeScript, and asynchronous programming</li><li>Develop scalable, server-side applications using .NET</li><li>Implement modern CSS techniques and frameworks for responsive UI</li><li>Conduct performance testing for browser-based applications</li><li>Participate in Agile/Scrum ceremonies and on-call rotations as needed</li><li>Ensure code quality, performance optimization, and security best practices</li><li>Participate in design reviews and mentor junior developers</li><li>Utilize CI/CD pipelines, Jenkins, Git, and Bitbucket for development lifecycle</li></ul><p><br></p>
We are looking for a Senior DevOps Engineer to join our dynamic team in Nutley, New Jersey. This is an exciting opportunity to take a leadership role in shaping the infrastructure and operational excellence of a fast-scaling ecommerce and live commerce platform. As the technical lead for DevOps, you will play a pivotal role in driving innovation, reliability, and scalability for a product that is redefining digital marketplaces.<br><br>Responsibilities:<br>• Design and optimize cloud infrastructure to support the scalability and performance of our ecommerce platform.<br>• Implement and manage robust CI/CD pipelines to streamline development and deployment processes.<br>• Monitor system health and establish best practices for observability and incident response.<br>• Collaborate with product and executive teams to align technical strategies with business goals.<br>• Develop and maintain comprehensive DevOps documentation and workflows.<br>• Mentor and guide less experienced developers and contribute to a high-performing engineering culture.<br>• Identify and address security vulnerabilities and ensure compliance with industry standards.<br>• Advocate for DevOps principles across the organization, fostering a culture of reliability and scalability.<br>• Coordinate with external engineering partners and internal teams for seamless feature development.
<ul><li>Provide technical support and innovative cloud solutions in alignment with business objectives, by designing, architecting, maintaining, and operationalizing cloud-based web applications.</li><li>Design, implementing, integrating, maintaining, optimizing, and administering cloud solutions, infrastructures, and platforms.</li><li>Evaluate, test, design, develop, and integrate new cloud technologies and processes to support existing infrastructure and modernization efforts and provides recommendations for future technologies and growth</li><li>Support and maintain existing software functionality; to investigate, analyze and correct identified defects</li><li>Improve the maintainability and performance of existing software through application refactoring</li><li>Independently responsible for the entire lifecycle of medium and large features from design through deployment.</li><li>Perform pull requests / merge requests, branch management, and build and deployments</li><li>Build, deploy, and maintain CI/CD pipelines for multiple stacks</li><li>May serve as a technical lead on projects</li><li>Review technical design documentation and participates in technical reviews</li><li>Create proper documentation for software being built</li></ul><p><br></p>
<p>We are on the lookout for a Data Engineer in Basking Ridge, New Jersey. (1-2 days a week on-site*) In this role, you will be required to develop and maintain business intelligence and analytics solutions, integrating complex data sources for decision support systems. You will also be expected to have a hands-on approach towards application development, particularly with the Microsoft Azure suite.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Develop and maintain advanced analytics solutions using tools such as Apache Kafka, Apache Pig, Apache Spark, and AWS Technologies.</p><p>• Work extensively with Microsoft Azure suite for application development.</p><p>• Implement algorithms and develop APIs.</p><p>• Handle integration of complex data sources for decision support systems in the enterprise data warehouse.</p><p>• Utilize Cloud Technologies and Data Visualization tools to enhance business intelligence.</p><p>• Work with various types of data including Clinical Trials Data, Genomics and Bio Marker Data, Real World Data, and Discovery Data.</p><p>• Maintain familiarity with key industry best practices in a regulated “GXP” environment.</p><p>• Work with commercial pharmaceutical/business information, Supply Chain, Finance, and HR data.</p><p>• Leverage Apache Hadoop for handling large datasets.</p>
We are on the search for a Software Engineer to join our team located in Oyster Bay, New York. The role encompasses processing customer applications, maintaining customer records, and resolving customer inquiries. The Software Engineer will also monitor customer accounts and take suitable action.<br><br>Responsibilities<br>• Develop and test software using VB or Objective C<br>• Implement systems design and software development<br>• Conduct unit testing and integrated system testing<br>• Develop databases using Oracle and/or SQL<br>• Work collaboratively within a team or independently as required<br>• Handle customer inquiries and resolve them efficiently<br>• Process customer credit applications with accuracy<br>• Maintain customer credit records meticulously<br>• Monitor customer accounts and take necessary action<br>• Gain knowledge of Inventory and Manufacturing-related systems
<p>Our client, a celebrated luxury goods company is seeking an experienced and motivated <strong>Call Center Supervisor</strong> to lead the Sales and Client Specialist teams in delivering exceptional service for the holiday season. This is a seasonal opportunity starting immediately with potential to become full-time. The Call Center Supervisor will be responsible for leading, motivating, and developing a team of Sales / Client Specialists to meet and exceed sales targets while upholding the gold standard of luxury service. This role combines people leadership, sales strategy, performance management, and customer experience excellence. The ideal candidate is a confident leader with a proven track record in sales and customer service, preferably in a luxury environment.</p><p><br></p><p><strong><em>**This position requires previous call center supervisor or management experience.**</em></strong></p><p><br></p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Team Leadership & Development</strong></p><ul><li>Lead and inspire a team of Sales / Client Advisors to achieve and surpass sales targets.</li><li>Provide ongoing training, coaching, and development to enhance skills and performance.</li><li>Foster a positive and motivating environment through regular feedback and recognition.</li><li>Hold team members accountable for achieving performance standards.</li><li>Conduct weekly and monthly performance evaluations and in-the-moment coaching.</li><li>Partner with Training and Communications teams to address training needs and reinforce communications.</li><li>Facilitate regular team meetings and one-on-one performance discussions.</li></ul><p><strong>Sales & Strategy Execution</strong></p><ul><li>Develop and implement sales strategies, including Sales through Service and Clienteling, to achieve departmental goals.</li><li>Optimize the “Notify Me” program to maximize sales opportunities.</li><li>Monitor team sales performance and provide regular reports to senior management.</li><li>Collaborate with Marketing, Retail, Ecommerce, and other internal teams to boost sales and enhance the customer journey.</li></ul><p><strong>Customer Service & Escalation Management</strong></p><ul><li>Ensure every customer interaction reflects luxury service standards.</li><li>Identify and manage escalated cases, providing timely and effective solutions.</li><li>Handle Special Orders, including high-value and custom orders.</li><li>Evaluate and act upon customer feedback to continually improve service delivery.</li></ul><p><strong>Operational Support</strong></p><ul><li>Assist fellow supervisors with daily operational tasks as needed.</li><li>Maintain professionalism and integrity in all interactions.</li></ul><p><br></p><p><br></p>
We are looking for a skilled Data Engineer to join our team on a long-term contract basis. In this role, you will contribute to the development and optimization of data pipelines, ensuring the seamless integration of platforms and tools. Based in Jericho, New York, this position offers an exciting opportunity to work with advanced technologies in the non-profit sector.<br><br>Responsibilities:<br>• Design and implement scalable data pipelines to support organizational goals.<br>• Develop and maintain data integration processes using tools such as Apache Spark and Python.<br>• Collaborate with cross-functional teams to leverage Tableau for data visualization and reporting.<br>• Work extensively with Salesforce and NetSuite to optimize data flow and system functionality.<br>• Utilize ETL processes to transform and prepare data for analysis and decision-making.<br>• Apply expertise in Apache Hadoop and Apache Kafka to enhance data processing capabilities.<br>• Troubleshoot and resolve issues within cloud-based and on-premise data systems.<br>• Ensure the security and integrity of all data management practices.<br>• Provide technical support and recommendations for system improvements.
We are looking for a skilled and experienced Senior Data Engineer to join our team in New York, New York. This role is ideal for someone who thrives on working with complex datasets, building scalable data solutions, and collaborating with cross-functional teams. If you have a passion for leveraging data to drive strategic decisions, we encourage you to apply.<br><br>Responsibilities:<br>• Design, implement, and maintain scalable data architectures to support business intelligence and analytics needs.<br>• Develop and optimize data pipelines and workflows for efficient data processing and integration.<br>• Collaborate with stakeholders to understand data requirements and translate them into actionable solutions.<br>• Leverage cloud platforms, such as AWS, Azure, or Google Cloud, to manage and enhance data infrastructure.<br>• Utilize Big Data technologies, including Apache Spark and Databricks, to process and analyze large datasets.<br>• Write efficient scripts and perform data manipulation using Python and other relevant programming languages.<br>• Ensure data quality and integrity by implementing robust validation and monitoring processes.<br>• Provide technical guidance and support to team members on best practices in data engineering.<br>• Stay updated on emerging data technologies and tools to continuously improve systems.<br>• Partner with API developers to integrate data systems and enable seamless data access.
<p>We are looking for an experienced Technical Lead to oversee and guide technical operations in North Brunswick, New Jersey. This role involves managing a diverse team, ensuring quality standards, and driving innovation in product development. The ideal candidate will thrive in a collaborative environment and possess strong leadership skills to manage technical projects effectively.</p><p><br></p><p>Responsibilities:</p><ul><li>Lead and mentor the U.S.-based technical team across multiple sites, driving professional development and team growth.</li><li>Manage quality control systems and champion continuous improvement to optimize operational performance.</li><li>Ensure adherence to internal standards and maintain robust quality management systems.</li><li>Partner with global technical teams to develop and enforce standardized practices.</li><li>Act as the primary technical contact for key clients, delivering customized solutions and addressing specific needs.</li><li>Strategically allocate resources across technical projects to align with business objectives and timelines.</li></ul>
<p><strong>Director of Customer Service</strong></p><p>A rapidly growing healthcare organization is seeking an experienced <strong>Director of Customer Service</strong> to lead and evolve its customer service operations. Reporting directly to the CEO, this individual will manage an in-house team, ensuring exceptional customer experiences, operational efficiency, and strategic alignment across the organization. This leadership role requires a hands-on professional who can drive initiatives, implement best practices, and mentor staff in a dynamic, entrepreneurial environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Establish a customer-first culture and lead the team in delivering high-quality service across all touchpoints.</li><li>Oversee day-to-day customer service operations, including training, support, and issue resolution.</li><li>Gather and analyze customer feedback to improve service delivery and inform product development.</li><li>Collaborate with cross-functional teams to ensure alignment of service goals with broader company initiatives.</li><li>Leverage tools and platforms (CRM, help desk, analytics, QA, and knowledge management systems) to optimize performance and productivity.</li><li>Manage departmental budget and support team growth through training and development.</li></ul><p><br></p><p><br></p><p><br></p>
We are offering a contract to permanent employment opportunity for a Systems Engineer in Roseland, New Jersey. In this role, you will be working in a dynamic environment where your primary responsibilities will include maintaining system performance, developing automation tools, and planning for future growth.<br><br>Responsibilities:<br>• Develop and implement monitoring and alerting systems to proactively address incidents and minimize system downtime.<br>• Enhance system performance and efficiency by analyzing and implementing improvements.<br>• Design and create automation tools to facilitate routine tasks such as deployment, scaling, and testing, thereby increasing reliability and reducing potential for human error.<br>• Proactively plan for future growth by forecasting resource needs and ensuring the system's capability to manage increased demand.<br>• Collaborate with development and operations teams to identify and rectify issues, and implement preventive measures to avoid recurrence.<br>• Document system architecture, processes, and incident management procedures clearly and systematically.<br>• Undertake additional tasks as delegated by the management team.
