3 results for Help Desk Analyst in Pomfret, CT

North Waltham, MA
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide high-quality technical support to end users while contributing to the stability and improvement of IT systems. Based in Waltham, Massachusetts, this position requires a blend of technical expertise, problem-solving abilities, and excellent communication skills to ensure seamless IT operations. Responsibilities: • Deliver Tier 1 and Tier 2 technical support for hardware, software, identity, and collaboration tools. • Diagnose and resolve issues related to Windows and macOS devices, Microsoft 365 applications, and mobile devices. • Perform user lifecycle management tasks, including onboarding, access updates, and offboarding. • Configure, provision, and support laptops, mobile devices, and peripherals. • Maintain accurate records of IT assets and devices. • Administer and support core IT platforms such as Microsoft 365 and endpoint management systems. • Investigate recurring issues, identify root causes, and propose solutions for operational improvements. • Collaborate with Infrastructure and Security teams to implement fixes and preventive measures. • Develop and update knowledge base articles and runbooks to standardize processes. • Assist with testing and deployment of system updates and enhancements.
2026-03-10T00:00:00Z

Manchester, CT
onsite
Temporary
27 - 30 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cleveland, OH. In this contract to hire position, you will play a key role in supporting IT systems, resolving technical issues, and ensuring smooth operations across a multi-site organization. This role is ideal for someone with strong attention to detail, excellent problem-solving skills, and the ability to work effectively both independently and within a team environment. Responsibilities: • Install and configure PC hardware and software to meet organizational needs. • Handle onboarding and offboarding tasks for end users, ensuring smooth transitions. • Diagnose and troubleshoot network and hardware issues to maintain system functionality. • Perform routine server maintenance and upgrades to optimize performance. • Participate in IT projects, contributing to planning and execution activities. • Execute technical tasks as directed by the information systems team. • Update and maintain user guides and technical documentation to ensure accuracy. • Support IT shared services across the organization to enhance efficiency. • Utilize help desk systems to track and resolve service tickets promptly. • Ensure compliance with safety protocols while working in manufacturing environments.
2026-03-14T00:00:00Z

Enfield, CT
onsite
Permanent
60000 - 80000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst Level II to provide exceptional IT support for both hardware and software systems. In this role, you will assist users with technical issues, manage workstations, and troubleshoot a variety of devices and platforms. This position is based in Enfield, Connecticut, and offers a dynamic opportunity to work directly with end-users and improve IT workflows.
2026-03-04T00:00:00Z