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6 results for Help Desk Support Manager in Plano, TX

Desktop Support Technician

Dallas, TX
onsite
Temporary / Contract
26.6 - 30.8 USD / Hourly
We are looking for a Desktop Support Technician to join our team in Dallas, Texas on a Contract basis. This position focuses on preparing end-user equipment, resolving technical issues before devices are issued, and supporting a smooth onboarding experience for new employees. The ideal candidate brings hands-on desktop support experience, strong organizational skills, and the ability to manage device setup, software deployment, and shipment coordination in a fast-paced environment. Responsibilities: • Prepare and provision new laptop computers in alignment with established company configuration standards before employee delivery. • Diagnose and resolve hardware and software problems to ensure devices are fully operational prior to deployment. • Deploy, update, and manage business applications through Intune while maintaining compliance with Active Directory, Azure AD, and Microsoft Entra ID policies. • Coordinate outbound shipment of equipment to new hires and monitor delivery timelines to support timely onboarding. • Maintain accurate documentation for assigned devices, inventory status, and shipping activity. • Track requests, document progress, and close support activities through a ticketing platform such as ServiceNow or a comparable system. • Provide day-to-day assistance related to shipping tools and carrier platforms, including FedEx shipping software. • Communicate with internal stakeholders to align device readiness, shipment scheduling, and onboarding support needs.
2026-08-21T00:00:00Z

Senior Desktop Support Technician

Frisco, TX
onsite
Permanent / Full Time
60000 - 80000 USD / Yearly
We are looking for a Senior Desktop Support Technician to provide responsive technical assistance for employees in Frisco, Texas. This position supports both in-person and remote users within a Microsoft 365 and Azure-based environment, helping maintain reliable day-to-day technology operations. The ideal candidate is comfortable resolving desktop, software, and basic connectivity issues while also contributing ideas for process improvement through scripting and automation. Responsibilities:• Deliver timely deskside and remote support for end users, addressing hardware, software, and access-related issues across the organization.• Prepare, configure, and deploy workstations and devices to ensure employees have secure and functional technology from day one.• Diagnose and resolve problems involving Microsoft Windows, Microsoft 365 applications, and basic network connectivity.• Manage and update service desk tickets with clear documentation, accurate status tracking, and appropriate follow-up.• Support user account administration and permissions tasks within Active Directory and related enterprise systems.• Use PowerShell and other scripting methods to streamline repetitive support activities and improve operational efficiency.• Assist with troubleshooting and maintaining devices in a cloud-connected environment built on Microsoft 365 Enterprise and Azure services.• Contribute to team effectiveness by sharing knowledge, demonstrating initiative, and taking on increasing responsibility as opportunities arise.
2026-08-31T00:00:00Z

IT Support Engineer

Dallas, TX
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
We are looking for an IT Support Engineer to deliver responsive technical assistance for employees in Dallas, Texas, while also supporting colleagues in other locations. This position plays a key role in maintaining a dependable end-user computing environment by resolving day-to-day IT issues across devices, applications, and workplace technology. The right candidate combines strong troubleshooting ability with a customer-focused approach and works effectively with broader IT teams to keep operations running smoothly. Responsibilities:<ul><li>Deliver in-person support for employees in Dallas, Texas, and provide remote assistance to users in additional offices as needed</li><li>Diagnose and resolve technical issues involving Windows and macOS systems, mobile devices, software applications, and network connectivity.</li><li>Set up, maintain, and troubleshoot user hardware, printers, accessories, and other common office technology.</li><li>Provide meeting room and audiovisual support, including real-time assistance during conferences and virtual sessions.</li><li>Monitor, prioritize, and close service requests through the ticketing system while keeping users informed throughout the resolution process.</li><li>Escalate complex incidents to specialized IT teams when appropriate and follow through to ensure timely completion.</li><li>Coordinate employee onboarding and offboarding by preparing equipment, enabling or removing access, and supporting account-related changes.</li><li>Configure and deploy laptops and other endpoints in accordance with company security and operational standards.</li><li>Maintain accurate records for support activity, technical solutions, and inventory of devices and related equipment.</li><li>Contribute to technology rollouts, upgrades, and service improvements by identifying recurring issues and sharing knowledge with the wider IT team.</li></ul>
2026-08-31T00:00:00Z

Site Support Technician

Coppell, TX
onsite
Temporary / Contract
31 - 34 USD / Hourly
We are looking for a IT Site Support Technician to provide onsite technical assistance at a training facility in Coppell, Texas. This Contract position focuses on supporting classroom and end-user technology, resolving connectivity concerns, and delivering dependable day-to-day IT support. The ideal candidate is comfortable working directly with users, diagnosing common hardware and network issues, and ensuring training sessions run smoothly without technical disruption. This is an excellent opportunity for someone early in their IT career who is motivated to learn, enjoys helping people, and wants to grow into areas such as infrastructure and cybersecurity. POSITION TITLE: IT SUPPORT ANALYSTLOCATION: ONSITE, HYBRIDHOURLY: $31 - $34DURATION: 12 MONTHS RESPONSIBILITIES<ul><li>Provide Tier 1 and Tier 2 support for internal staff and franchise owners </li><li>Deliver onsite technical support during training sessions by ensuring computers, projectors, audio/visual equipment, conference room technology, tablets, and mobile devices are functioning properly.</li><li>Troubleshoot user access, account permissions, licensing issues, Active Directory administration tasks, group policy concerns, and general workstation support requests.</li><li>Monitor and resolve support tickets for both onsite and remote users while maintaining a high level of customer service for non-technical end users.</li><li>Assist with endpoint and infrastructure support activities, including device deployments, software configuration, network troubleshooting, and security-related investigations.</li><li>Take initiative during slower periods to expand technical knowledge through training, system monitoring, security tools, and operational improvement projects.</li><li>Support technology refreshes, equipment setup, and other site support functions as needed.</li></ul>
2026-08-14T00:00:00Z

IT Support Analyst

Irving, TX
onsite
Permanent / Full Time
60000 - 80000 USD / Yearly
We are looking for a IT Support Analyst to provide dependable technical support for end users across a cloud-based environment in Las Colinas, Texas. This role focuses on resolving day-to-day hardware, software, and access issues while helping maintain a smooth and secure user experience. The ideal candidate is comfortable handling service requests, troubleshooting Windows systems, and supporting business applications in a fast-paced setting. Responsibilities:• Respond to service desk requests and incidents, delivering timely support for desktop, laptop, and user access issues.• Diagnose and resolve technical problems related to Windows operating systems, common business applications, and basic network connectivity.• Administer user accounts and permissions within Active Directory and Microsoft Entra to ensure appropriate access and security.• Provide hands-on and remote assistance to employees across connected office locations using standardized support practices.• Support the reliability of end-user technology by documenting issues, tracking resolutions, and escalating complex problems when needed.• Assist with troubleshooting connectivity across sites operating on Fortinet-based networking infrastructure.• Help support key real estate business platforms, including property management applications such as Yardi and related systems.• Contribute to upcoming automation and AI initiatives by supporting implementations, user adoption, and issue resolution during rollout activities.
2026-08-25T00:00:00Z

Network Support Specialist

Dallas, TX
onsite
Permanent / Full Time
65000 - 70000 USD / Yearly
We are looking for a Network Support Specialist to join an internal technology team in Dallas, Texas, providing hands-on support to employees and helping keep daily operations running smoothly. This position is well suited for someone who enjoys solving technical issues, working directly with users, and supporting Microsoft-based environments. The role also offers the chance to broaden your experience over time by contributing to infrastructure, security, and core systems support. Responsibilities: • Deliver front-line assistance for desktops, laptops, Windows systems, and commonly used business software. • Maintain and support Microsoft 365 tools, including Outlook, Exchange Online, Teams, and other collaboration platforms. • Diagnose and resolve technical problems related to hardware, software, connectivity, and user account access. • Set up and support meeting room technology, video conferencing systems, and collaboration tools such as Teams and Webex. • Coordinate user onboarding activities, manage account-related tasks, and assist with everyday IT operational needs. • Create and update clear technical documentation for incidents, fixes, and standard support processes. • Work closely with employees across departments to provide responsive service and a strong end-user support experience. • Contribute to broader IT efforts by assisting with server support, backup processes, security-focused tasks, and infrastructure maintenance as responsibilities expand.
2026-08-12T00:00:00Z