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3 results for Help Desk Support Manager in Plano, TX
- Lancaster, Texas
- onsite
- Temporary to Hire
- 24.03 - 26.44 USD / Hourly
- <p>We are looking for a Help Desk Technician to provide dependable technical support for end users in Lancaster, Texas. This contract-to-permanent position is ideal for someone who enjoys solving technology issues, delivering a strong customer experience, and keeping support activities well documented. The person in this role will assist with desktop, device, and access-related needs while working within established IT standards and security practices.</p><p><br></p><p><strong>POSITION: DESKTOP SUPPORT TECHNICIAN</strong></p><p><strong>LOCATION: LANCASTER, TX ONSITE</strong></p><p><strong>DURATION: 6 MONTH CONTRACT TO PERMANENT</strong></p><p><strong>RATE: $24.03 - $26.44</strong></p><p><br></p><p><strong>Responsibilities</strong>:</p><p>• Provide first-line technical assistance for hardware, software, and workstation issues, guiding users through solutions and restoring productivity quickly.</p><p>• Diagnose and resolve problems affecting Windows 10 and Windows 11 desktop environments, escalating more complex incidents when needed.</p><p>• Support user accounts and access needs within an Active Directory domain while following company security and support procedures.</p><p>• Respond to and manage service desk tickets with clear updates, accurate notes, and timely follow-through until each issue is closed.</p><p>• Configure, troubleshoot, and maintain end-user equipment such as printers, handheld devices, mobile devices, and other common network-connected peripherals.</p><p>• Document recurring issues, resolutions, and support activities to improve knowledge sharing and strengthen team efficiency.</p><p>• Investigate underlying causes of technical problems and apply sound troubleshooting methods to prevent repeat incidents.</p><p>• Work independently on assigned requests while collaborating with the broader IT team to maintain reliable support coverage and service quality.</p>
- 2026-09-25T00:00:00Z
- Fort Worth, Texas
- onsite
- Temporary to Hire
- 18 - 21 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to join a retail organization in Fort Worth, Texas in a contract capacity with the potential for a permanent role. This job opportunity is with a growing retail and consumer services organization that relies heavily on technology to support locations nationwide. The team is seeking junior IT professional who enjoys troubleshooting, customer interaction, and learning a wide range of technologies in a fast-paced support environment. This position supports both corporate and store users by resolving everyday technology issues across devices, applications, and core systems while delivering a strong customer experience.</p><p><br></p><p><strong>POSITION TITLE: Junior Level IT Help Desk</strong></p><p><strong>LOCATION:</strong> <strong>Fort Worth, TX (Onsite)</strong></p><p><strong>RATE:</strong> <strong>$21/hour</strong></p><p><strong>CONTRACT TO PERMANENT</strong></p><p><strong>RESPONSIBILITIES</strong></p><ul><li>Provide first-level technical support for end users across multiple locations, resolving hardware, software, application, and connectivity issues.</li><li>Troubleshoot and support POS systems, printers, phones, laptops, tablets, and other business-critical technologies.</li><li>Respond to support requests via phone, email, and ticketing systems while maintaining accurate documentation and timely updates.</li><li>Escalate complex issues when necessary and follow established processes to ensure efficient issue resolution.</li><li>Assist with equipment deployment, installation, maintenance, and occasional travel to support remote sites and technology projects.</li></ul>
- 2026-09-15T00:00:00Z
- Fort Worth, Texas
- onsite
- Temporary to Hire
- 26 - 28.5 USD / Hourly
- <p><strong>COMPANY OVERVIEW</strong></p><p>Join a growing organization in the manufacturing and distribution industry seeking an IT Support Technician to provide hands-on technology support at a production facility. This role serves as the primary on-site IT resource, supporting end users, maintaining equipment, troubleshooting technical issues, and ensuring day-to-day technology operations run smoothly across the plant and distribution environment.</p><p><br></p><p><strong>POSITION: IT TECHNICIAN</strong></p><p><strong>LOCATION: FORT WORTH ONSITE</strong></p><p><strong>DURATION: 6 MONTH CONTRACT TO HIRE</strong></p><p><strong>SHIFT: 7AM - 4PM</strong></p><p><strong>RATE: $26.44 - $28.84/HOUR</strong></p><p><br></p><p><strong>RESPONSIBILITIES</strong></p><ul><li>Act as the primary on-site IT contact, providing front-line technical support for employees and escalating advanced issues when necessary.</li><li>Troubleshoot user access issues including account logins, multi-factor authentication, VPN connectivity, and Windows-based system access.</li><li>Deploy, configure, and maintain desktop applications, software updates, workstations, laptops, and mobile devices.</li><li>Image and provision new devices, enroll systems into device management platforms, and ensure compliance with company standards.</li><li>Install, configure, and support printers, scanners, peripherals, and other end-user hardware.</li><li>Perform daily walkthroughs of operational areas to proactively identify and resolve technical issues affecting productivity.</li><li>Record and manage incidents, service requests, and resolutions within the IT ticketing system.</li><li>Support hardware troubleshooting and replacement activities for monitors, docking stations, keyboards, cables, and related equipment.</li><li>Assist with employee onboarding and offboarding by preparing, deploying, collecting, and decommissioning technology assets.</li><li>Maintain accurate inventory records for company devices and technology equipment.</li></ul>
- 2026-09-25T00:00:00Z