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7 results for Help Desk Support Manager in Plano, TX

Senior Desktop Support Technician

Frisco, TX
onsite
Permanent / Full Time
60000 - 80000 USD / Yearly
We are looking for a Senior Desktop Support Technician to provide responsive technical assistance for employees in Frisco, Texas. This position supports both in-person and remote users within a Microsoft 365 and Azure-based environment, helping maintain reliable day-to-day technology operations. The ideal candidate is comfortable resolving desktop, software, and basic connectivity issues while also contributing ideas for process improvement through scripting and automation. Responsibilities:• Deliver timely deskside and remote support for end users, addressing hardware, software, and access-related issues across the organization.• Prepare, configure, and deploy workstations and devices to ensure employees have secure and functional technology from day one.• Diagnose and resolve problems involving Microsoft Windows, Microsoft 365 applications, and basic network connectivity.• Manage and update service desk tickets with clear documentation, accurate status tracking, and appropriate follow-up.• Support user account administration and permissions tasks within Active Directory and related enterprise systems.• Use PowerShell and other scripting methods to streamline repetitive support activities and improve operational efficiency.• Assist with troubleshooting and maintaining devices in a cloud-connected environment built on Microsoft 365 Enterprise and Azure services.• Contribute to team effectiveness by sharing knowledge, demonstrating initiative, and taking on increasing responsibility as opportunities arise.
2026-08-31T00:00:00Z

Desktop Support Analyst

Dallas, TX
onsite
Temporary / Contract
27 - 32 USD / Hourly
Robert Half is working with a client in Dallas that needs a contract to permanent Desktop Support Analyst. The ideal candidate will have at least 5 years of experience with end user support including software and hardware. POSITION: DESKTOP SUPPORTLOCATION: PLANO, TXDURATION: 6 MONTH CONTRACTRATE: $27-$32/hr RESPONSIBILITIES<ul><li>Provides end user support to internal staff</li><li>Resolving hardware and software problems</li><li>Install, configure, and troubleshoot software applications,</li><li>Operating systems, and drivers on various devices</li><li>Manage Office 365 accounts, troubleshoot email and collaboration tool issues,</li><li>Perform regular system updates, patches, and antivirus scans to ensure security and performance</li></ul>
2026-09-02T00:00:00Z

Desktop Support Analyst

Dallas, TX
onsite
Temporary / Contract
25 - 30 USD / Hourly
This role is responsible for providing first-line technical support to employees, ensuring timely issue resolution and maintaining high-quality service delivery. The ideal candidate will be experienced in Microsoft 365 administration, account management, and troubleshooting within Windows-based environments. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced setting. POSITION: DESKTOP SUPPORT ANALYSTLOCATION: DALLAS, TX (ON-SITE)DURATION: 6 MONTH CONTRACT TO HIREHOURLY RATE: $25 - $30 Responsibilities:<ul><li>Provide first-line technical support via phone, email, and ticketing system, ensuring prompt resolution of IT issues.</li><li>Perform account management tasks including creating and managing user accounts and permissions within Active Directory.</li><li>Administer and troubleshoot Microsoft 365 applications, including license management, email tracing, and email whitelisting.</li><li>Support OneDrive and Azure device enrollment, ensuring proper configuration and connectivity.</li></ul>
2026-09-02T00:00:00Z

IT Support Engineer

Dallas, TX
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
We are looking for an IT Support Engineer to deliver responsive technical assistance for employees in Dallas, Texas, while also supporting colleagues in other locations. This position plays a key role in maintaining a dependable end-user computing environment by resolving day-to-day IT issues across devices, applications, and workplace technology. The right candidate combines strong troubleshooting ability with a customer-focused approach and works effectively with broader IT teams to keep operations running smoothly. Responsibilities:<ul><li>Deliver in-person support for employees in Dallas, Texas, and provide remote assistance to users in additional offices as needed</li><li>Diagnose and resolve technical issues involving Windows and macOS systems, mobile devices, software applications, and network connectivity.</li><li>Set up, maintain, and troubleshoot user hardware, printers, accessories, and other common office technology.</li><li>Provide meeting room and audiovisual support, including real-time assistance during conferences and virtual sessions.</li><li>Monitor, prioritize, and close service requests through the ticketing system while keeping users informed throughout the resolution process.</li><li>Escalate complex incidents to specialized IT teams when appropriate and follow through to ensure timely completion.</li><li>Coordinate employee onboarding and offboarding by preparing equipment, enabling or removing access, and supporting account-related changes.</li><li>Configure and deploy laptops and other endpoints in accordance with company security and operational standards.</li><li>Maintain accurate records for support activity, technical solutions, and inventory of devices and related equipment.</li><li>Contribute to technology rollouts, upgrades, and service improvements by identifying recurring issues and sharing knowledge with the wider IT team.</li></ul>
2026-08-31T00:00:00Z

IT Support Specialist

Dallas, TX
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are seeking a Technical Support Specialist to join our Tier 1 helpdesk team and serve as the first line of support for employees across the organization. This position handles day-to-day technical assistance needs, including basic troubleshooting for hardware, software, mobile devices, and network connectivity. The ideal candidate brings strong customer service instincts and a willingness to learn in a fast-moving environment. POSITION: TECHNICAL SUPPORT SPECIALISTLOCATION: DALLAS, TXDURATION: 6 MONTH CONTRACT TO HIRERATE: $25-$30/HOUR Responsibilities:<ul><li>Serve as the initial point of contact for technical issues submitted through phone, email, or support channels, addressing routine hardware, software, and access concerns.</li><li>Troubleshoot end-user problems and escalate advanced or unresolved issues to higher-level support teams when needed.</li><li>Record detailed notes, resolutions, and updates in the ticketing system to maintain accurate documentation.</li><li>Assist with software deployments, updates, and basic configuration tasks across Windows, macOS, and mobile devices.</li><li>Help educate users on standard IT practices such as VPN usage, email setup, and basic security guidelines.</li></ul>
2026-09-02T00:00:00Z

IT Support Analyst

Irving, TX
onsite
Permanent / Full Time
60000 - 80000 USD / Yearly
We are looking for a IT Support Analyst to provide dependable technical support for end users across a cloud-based environment in Las Colinas, Texas. This role focuses on resolving day-to-day hardware, software, and access issues while helping maintain a smooth and secure user experience. The ideal candidate is comfortable handling service requests, troubleshooting Windows systems, and supporting business applications in a fast-paced setting. Responsibilities:• Respond to service desk requests and incidents, delivering timely support for desktop, laptop, and user access issues.• Diagnose and resolve technical problems related to Windows operating systems, common business applications, and basic network connectivity.• Administer user accounts and permissions within Active Directory and Microsoft Entra to ensure appropriate access and security.• Provide hands-on and remote assistance to employees across connected office locations using standardized support practices.• Support the reliability of end-user technology by documenting issues, tracking resolutions, and escalating complex problems when needed.• Assist with troubleshooting connectivity across sites operating on Fortinet-based networking infrastructure.• Help support key real estate business platforms, including property management applications such as Yardi and related systems.• Contribute to upcoming automation and AI initiatives by supporting implementations, user adoption, and issue resolution during rollout activities.
2026-08-25T00:00:00Z

Network Support Specialist

Dallas, TX
onsite
Permanent / Full Time
65000 - 70000 USD / Yearly
We are looking for a Network Support Specialist to join an internal technology team in Dallas, Texas, providing hands-on support to employees and helping keep daily operations running smoothly. This position is well suited for someone who enjoys solving technical issues, working directly with users, and supporting Microsoft-based environments. The role also offers the chance to broaden your experience over time by contributing to infrastructure, security, and core systems support. Responsibilities: • Deliver front-line assistance for desktops, laptops, Windows systems, and commonly used business software. • Maintain and support Microsoft 365 tools, including Outlook, Exchange Online, Teams, and other collaboration platforms. • Diagnose and resolve technical problems related to hardware, software, connectivity, and user account access. • Set up and support meeting room technology, video conferencing systems, and collaboration tools such as Teams and Webex. • Coordinate user onboarding activities, manage account-related tasks, and assist with everyday IT operational needs. • Create and update clear technical documentation for incidents, fixes, and standard support processes. • Work closely with employees across departments to provide responsive service and a strong end-user support experience. • Contribute to broader IT efforts by assisting with server support, backup processes, security-focused tasks, and infrastructure maintenance as responsibilities expand.
2026-08-12T00:00:00Z