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2 results for Help Desk Support Manager in Plano, TX

Help Desk/Desktop Support Analyst

Dallas, TX
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Dallas, Texas. In this role, you will provide hands-on IT support to end users, assist with office setup, and manage daily IT processes. This position offers the opportunity to contribute to technical projects and process improvements while collaborating with internal and external stakeholders. Responsibilities: • Provide direct IT support to end users, addressing hardware, software, and connectivity issues. • Assist with office setup and ensure all IT equipment is properly configured and operational. • Coordinate with external vendors to support IT needs and resolve service issues. • Manage and track service desk tickets, ensuring timely resolution and follow-up. • Troubleshoot basic networking issues, including connectivity and performance problems. • Support both PC and Mac environments, conducting installations, updates, and maintenance. • Collaborate with the Lead Engineer to improve IT processes and implement small technical projects. • Maintain and manage Microsoft 365 tools and ensure seamless user experiences. • Deliver excellent customer service across all levels of the organization, fostering positive relationships. • Occasionally provide after-hours or weekend IT assistance as needed.
2026-04-09T00:00:00Z

Technical Support- Tier 1

Dallas, TX
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are looking for a motivated Technical Support- Tier 1 specialist to join a customer-focused IT team in Dallas, Texas. This position supports employees with day-to-day technical issues across desktops, applications, mobile devices, and meeting technology in a services environment. It is well suited for someone with early-career IT experience who enjoys solving problems, delivering high-quality support, and building a strong foundation in enterprise technology. Responsibilities: • Provide first-line technical assistance for desktop and laptop issues, peripheral devices, printers, and commonly used business applications. • Resolve service requests and incidents by diagnosing problems, guiding users through solutions, and escalating more complex matters when needed. • Create, update, and close support tickets with clear documentation of issues, troubleshooting steps, and outcomes. • Set up and image workstations, prepare equipment for new hires, and support hardware replacement initiatives. • Manage routine account support tasks within Active Directory, including basic user access and profile assistance. • Assist employees with remote connectivity, mobile device support, and general access to firm technology resources. • Support conference rooms and meetings by helping with audio/visual equipment, virtual meeting tools, and room readiness. • Contribute to technology rollouts, software installations, system upgrades, and other endpoint support projects. • Participate in an after-hours on-call rotation to help address urgent support needs outside standard business hours.
2026-04-23T00:00:00Z