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2 results for Customer Experience Specialist in Plano, TX
- Arlington, TX
- onsite
- Temporary / Contract
- 20 - 21 USD / Hourly
- <p><strong>Position Summary:</strong></p><p>The Customer Service Representative is responsible for assisting customers by answering inquiries, resolving issues, processing requests, and providing exceptional service. This role serves as the primary point of contact for customers and helps ensure a positive customer experience while supporting company goals and objectives.</p><p>Key Responsibilities</p><ul><li>Answer inbound calls, emails, and customer inquiries in a professional manner.</li><li>Resolve customer concerns, complaints, and service issues promptly.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Process orders, account updates, payments, and service requests.</li><li>Document customer interactions in CRM and company systems.</li><li>Follow up with customers to ensure issue resolution and satisfaction.</li><li>Meet quality assurance, productivity, and customer service goals.</li><li>Escalate complex customer issues to appropriate departments when necessary.</li><li>Maintain knowledge of company products, services, and promotions.</li><li>Collaborate with internal teams to resolve customer concerns effectively.</li><li>Perform data entry and administrative tasks related to customer accounts.</li></ul><p><br></p>
- 2026-07-15T00:00:00Z
- Coppell, TX
- onsite
- Temporary / Contract
- 22 - 26 USD / Hourly
- <p><strong>Position Summary:</strong></p><p>The Onboarding Specialist is responsible for coordinating and facilitating the new hire onboarding process from pre-employment through orientation. This role ensures a seamless onboarding experience by managing employee documentation, HR systems, compliance requirements, and communication between new hires, hiring managers, and internal departments.</p><p>Key Responsibilities</p><ul><li>Coordinate and manage the onboarding process for all new employees.</li><li>Prepare and distribute offer packets, onboarding materials, and employment documents.</li><li>Process background checks, drug screenings, and employment verifications.</li><li>Ensure completion of I-9s, tax forms, and other compliance-related documentation.</li><li>Conduct new hire orientation and onboarding sessions.</li><li>Set up employee records within HRIS and onboarding systems.</li><li>Partner with hiring managers, HR teams, IT, and facilities to ensure employees are prepared for their first day.</li><li>Monitor onboarding progress and maintain accurate employee records.</li><li>Respond to new hire questions regarding policies, procedures, and benefits.</li><li>Track onboarding metrics and provide status updates to management.</li><li>Maintain confidentiality of employee information.</li><li>Support additional HR projects and administrative functions as needed.</li></ul><p><br></p>
- 2026-07-15T00:00:00Z