6 results for Customer Experience Specialist in Plano, TX

Customer Experience Specialist

Coppell, TX
onsite
Contract / Temporary to Hire
19 - 22 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team in Coppell, Texas. This contract-to-permanent position offers the opportunity to work in a dynamic and fast-paced environment within the mortgage industry. The role requires excellent communication skills, adaptability, and a strong commitment to providing outstanding customer support. Responsibilities: • Handle inquiries related to mortgages, escrow accounts, tax questions, payments, refinancing options, and early-stage collections up to 60 days. • Manage a high volume of inbound and outbound calls using multiple core systems and AI tools to ensure efficient customer interactions. • Provide exceptional customer service while balancing the need to address collections in early stages. • Navigate and utilize a variety of systems and tools to resolve customer concerns effectively and efficiently. • Support customers with payment issues, connectivity challenges, and account-related concerns. • Collaborate with team members and supervisors to ensure consistent service quality and meet performance goals. • Participate in rotational Saturday shifts, ensuring coverage and availability for customer needs. • Maintain a detail-oriented approach and adhere to business casual dress code while representing the company. • Uphold company standards for customer success and contribute to a positive experience for all clients. • Engage in training, nesting, and coaching programs to continuously improve skills and knowledge.
2026-03-20T00:00:00Z

Call Center / Customer Support Specialist

Plano, TX
onsite
Temporary
20 - 24 USD / Hourly
We are looking for a Call Center / Customer Service Specialist to join our team in Plano, Texas. In this long-term contract role, you will play a vital part in ensuring exceptional customer experiences by managing inbound calls and resolving inquiries efficiently. If you are passionate about providing top-notch service and thrive in a fast-paced call center environment, we encourage you to apply. Responsibilities:<ul><li>Answer high volumes of inbound calls with professionalism and courtesy, addressing customer inquiries and resolving issues promptly.</li><li>Deliver exceptional customer service by understanding client needs and providing accurate, helpful information.</li><li>Utilize customer relationship management (CRM) software and other customer service tools to document interactions and maintain detailed records.</li><li>Troubleshoot and resolve technical issues related to Ethernet and other services, ensuring an effective solution for the customer.</li><li>Collaborate with team members to enhance overall customer satisfaction and streamline service processes.</li><li>Follow established protocols to address complaints, ensuring timely and satisfactory resolutions.</li><li>Maintain thorough understanding of company products, services, and policies to assist customers effectively.</li><li>Communicate clearly with customers regarding inquiries, service updates, and resolutions.</li><li>Respond to both internal and external requests for assistance, ensuring timely follow-up through calls, voicemail, and system updates.</li><li>Accurately input data, such as First Reports of Injury and new claims, into proprietary software, maintaining up-to-date records for all contacts.</li><li>Apply active listening and probing questions to clarify customer needs and concerns.</li><li>Distribute or escalate calls to appropriate personnel and work closely with related departments to solve complex service issues.</li><li>Proactively communicate workflow or service-impacting problems directly to Customer Care leadership.</li><li>Ensure all work is performed in accordance with company standards, training, supervisory direction, and applicable regulations.</li></ul>
2026-03-25T00:00:00Z

Customer Service Representative

Plano, TX
onsite
Temporary
22 - 25 USD / Hourly
We are seeking a reliable and customer-focused Customer Service Representative to join our team in Plano, TX. The Customer Service Representative will play a key role in delivering excellent service, supporting client needs, and ensuring satisfaction across all customer interactions.
2026-03-24T00:00:00Z

Order Management Specialist

Irving, TX
onsite
Permanent
40000 - 50000 USD / Yearly
We are looking for an Order Management Specialist to support our customer service and logistics operations in Irving, Texas. This role involves managing order entry, inventory tracking, and ensuring data accuracy while fostering positive relationships with customers and internal teams. The ideal candidate will excel in providing prompt and effective solutions to customer inquiries and logistical challenges. Responsibilities: • Process and manage customer orders, ensuring accuracy and timely entry into the system. • Monitor inventory levels to prevent stock shortages or overages and support inventory allocation strategies. • Collaborate with the logistics team to track incoming shipments and resolve any discrepancies. • Address and resolve customer concerns related to orders, shipping delays, and inventory issues. • Maintain and update the customer relationship database, ensuring accurate documentation of logistical requirements and preferences. • Synchronize data across systems to ensure consistency and reliability. • Communicate effectively with sales teams, retailers, and distributors to support order fulfillment and logistics. • Participate in discussions to improve inventory management and allocation processes. • Provide exceptional customer service by responding promptly to inquiries and delivering solutions. • Support logistics managers in maintaining smooth operations and meeting supply chain objectives.
2026-03-13T00:00:00Z

Digital Marketing Specialist

Arlington, TX
onsite
Temporary
30 - 32 USD / Hourly
Digital Marketing Support Specialist - 3-6+ month contract, 40 hours a week, potential for long-term! On-Site in Grand Prairie daily!<ul><li>Support sales and marketing teams across digital marketing platforms, including CMS, CRM, email marketing tools, Google Analytics, and paid media technologies.</li><li>Provide hands‑on user support, troubleshooting, and training, helping teams execute campaigns and follow digital marketing best practices.</li><li>Assist with email template and campaign management, website updates, light HTML edits, and image optimization to improve traffic and lead generation.</li><li>Monitor and report on digital performance and analytics, identifying trends and recommending improvements to drive stronger results.</li></ul>
2026-03-16T00:00:00Z

Digital Marketing Specialist

Dallas, TX
onsite
Permanent
0 - 0 USD / Yearly
We are looking for a Digital Marketing Specialist to join our team in Dallas, Texas. In this role, you will contribute to the success of our digital marketing efforts by executing social media strategies, managing platforms, and analyzing performance metrics. The ideal candidate is detail-oriented, experienced in digital marketing tools, and passionate about driving results. Responsibilities: • Create and schedule social media posts across multiple brand channels, ensuring alignment with established brand voice guidelines. • Write engaging captions and utilize provided image libraries or prompts to enhance social media content. • Set up and manage basic paid advertisements, including geo-targeted campaigns, to maximize audience reach. • Analyze campaign performance using analytics tools to identify strengths and areas for improvement. • Optimize marketing strategies based on data insights to enhance overall effectiveness. • Maintain and update menus across catering platforms, third-party sites, and internal systems. • Manage Google Business Profiles to ensure accurate and up-to-date information. • Perform basic updates on WordPress websites, including content edits, pop-up creation, and landing page adjustments. • Configure OpenTable experiences for select locations to improve customer engagement. • Collaborate with various teams to ensure consistency across digital platforms.
2026-03-25T00:00:00Z