<p><strong>ob Description: Customer Service Representative (CSR)</strong></p><p>We are looking for a dedicated and personable Customer Service Representative to join our team. As a CSR, you will be the front line of communication with our clients, providing effective solutions, answering inquiries, and ensuring high levels of customer satisfaction.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly to customer inquiries via phone, email, and chat.</li><li>Understand products, services, and policies to provide accurate information.</li><li>Resolve customer complaints and issues efficiently and professionally.</li><li>Document all customer interactions in the company’s CRM system.</li><li>Process orders, returns, exchanges, and service requests.</li><li>Collaborate with internal teams to ensure customer needs are met.</li><li>Upsell or cross-sell products and services as appropriate.</li><li>Maintain confidentiality and demonstrate professionalism in all interactions.</li><li>Meet or exceed performance metrics related to customer satisfaction and response time.</li></ul><p><br></p>
We are looking for an experienced Event Planner Intermediate to join our team for a long-term contract position in Dallas, Texas. In this role, you will oversee the planning and execution of events ranging in size and complexity, ensuring seamless coordination and delivery. This position will also involve managing daily operations within the Client Center, working closely with internal teams to maintain high standards of service and organization.<br><br>Responsibilities:<br>• Coordinate and manage events for groups ranging from 10 to 100 attendees, handling all aspects including logistics, budget creation, and reconciliation.<br>• Collaborate with senior and middle management to provide strategic input and develop innovative event proposals.<br>• Lead and direct event teams, ensuring smooth execution of multiple elements such as site selection, vendor negotiations, and contract administration.<br>• Oversee all event logistics, including travel arrangements, menus, setup, decor, audio-visual requirements, and registration management.<br>• Maintain strong working relationships with internal teams such as food services, security, audio-visual, and facilities to ensure successful event outcomes.<br>• Monitor and inspect event spaces daily, submitting and tracking facility requests as needed.<br>• Manage inventory for pantry supplies and coordinate beverage services and catering while adhering to health and safety regulations.<br>• Assist in gathering guest feedback and proposing actionable solutions to enhance the overall experience.<br>• Perform administrative tasks like invoice processing, scheduling vendor maintenance calls, and ordering supplies.<br>• Ensure flexibility in work hours to accommodate early mornings or late evenings as required.
<p><strong>Job Description: Facilities Coordinator</strong></p><p>As a Facilities Coordinator, you will be responsible for supporting the efficient operation and maintenance of our company’s physical workspace. This role serves as a point of contact for facility-related requests, coordinates vendors and maintenance staff, and ensures that facilities standards are consistently met.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Monitor and respond to facilities requests, including repairs, maintenance, and workspace changes.</li><li>Coordinate with vendors, contractors, and building management for scheduled services and repairs.</li><li>Manage inventory of facilities supplies and place orders as needed.</li><li>Assist in space planning, office moves, and workstation setup.</li><li>Ensure compliance with safety and health regulations.</li><li>Maintain accurate records of facilities activities, expenses, and equipment.</li><li>Support event setup, meeting room arrangements, and general office operations.</li><li>Identify opportunities for process improvements related to facilities management.</li></ul><p><br></p>
