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2 results for Call Center Manager in Plano, TX

Customer Service Representative

Arlington, TX
onsite
Temporary / Contract
20 - 21 USD / Hourly
Position Summary:The Customer Service Representative is responsible for assisting customers by answering inquiries, resolving issues, processing requests, and providing exceptional service. This role serves as the primary point of contact for customers and helps ensure a positive customer experience while supporting company goals and objectives.Key Responsibilities<ul><li>Answer inbound calls, emails, and customer inquiries in a professional manner.</li><li>Resolve customer concerns, complaints, and service issues promptly.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Process orders, account updates, payments, and service requests.</li><li>Document customer interactions in CRM and company systems.</li><li>Follow up with customers to ensure issue resolution and satisfaction.</li><li>Meet quality assurance, productivity, and customer service goals.</li><li>Escalate complex customer issues to appropriate departments when necessary.</li><li>Maintain knowledge of company products, services, and promotions.</li><li>Collaborate with internal teams to resolve customer concerns effectively.</li><li>Perform data entry and administrative tasks related to customer accounts.</li></ul>
2026-07-15T00:00:00Z

Client Solutions Manager

McKinney, TX
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a driven Client Solutions Manager to expand our presence in Texas by building strong client relationships and creating new revenue opportunities. This is a permanent position is well suited for a sales specialist who enjoys opening doors, developing strategic partnerships, and guiding clients through consultative business conversations. The role centers on identifying prospect needs, engaging decision-makers, and turning new accounts into long-term business relationships. Responsibilities:• Develop and pursue new business opportunities across small businesses, mid-sized companies, and enterprise organizations within the assigned market.• Create a steady pipeline through outbound outreach, networking, referrals, virtual meetings, face-to-face appointments, and participation in industry events.• Engage technology and business leaders, including senior executives, to understand organizational priorities and position appropriate solutions.• Lead discovery discussions that uncover client goals, workforce gaps, project demands, and technology-related challenges.• Build and execute territory plans designed to increase market share, generate revenue, and achieve or surpass sales targets.• Strengthen newly established accounts by nurturing relationships, identifying expansion opportunities, and introducing additional services where appropriate.• Serve as a consultative partner by sharing relevant market knowledge, industry trends, and tailored solution recommendations.• Maintain consistent communication with stakeholders to identify future initiatives and support ongoing account development.• Represent the organization within the local business community to enhance visibility, credibility, and connections in the marketplace.
2026-07-27T00:00:00Z