3 results for Call Center Manager in Plano, TX

Customer Service Representative

Plano, TX
onsite
Temporary
22 - 25 USD / Hourly
We are seeking a reliable and customer-focused Customer Service Representative to join our team in Plano, TX. The Customer Service Representative will play a key role in delivering excellent service, supporting client needs, and ensuring satisfaction across all customer interactions.
2026-03-24T00:00:00Z

Maintenance Manager

Fort Worth, TX
onsite
Permanent
110000 - 125000 USD / Yearly
We are looking for an experienced Maintenance Manager to oversee facility and production equipment operations for a manufacturing site in Fort Worth, Texas. In this role, you will lead maintenance planning, ensure equipment reliability, and foster a culture of continuous improvement. The ideal candidate will possess strong technical skills, leadership abilities, and a commitment to safety and compliance. Responsibilities: • Manage and maintain production equipment and facility infrastructure to ensure smooth operations. • Plan, schedule, and oversee daily, weekly, and monthly maintenance activities, ensuring timely task completion. • Diagnose and resolve mechanical and electrical issues, conducting root cause analysis and implementing solutions. • Train and lead maintenance team members in continuous improvement practices and reliability tools. • Perform facility maintenance tasks, such as replacing air filters or repairing door handles. • Develop recommendations for equipment upgrades, repairs, and installations to enhance efficiency. • Ensure compliance with safety regulations, environmental standards, and quality control measures during maintenance activities. • Oversee preventative and predictive maintenance programs, auditing tasks for thoroughness and quality. • Collaborate with mechanics to execute approved maintenance projects, managing resources effectively. • Maintain a safe and organized work environment, adhering to Good Manufacturing Practices (GMPs).
2026-03-06T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Contract / Temporary to Hire
19 - 22 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team in Coppell, Texas. This contract-to-permanent position offers the opportunity to work in a dynamic and fast-paced environment within the mortgage industry. The role requires excellent communication skills, adaptability, and a strong commitment to providing outstanding customer support. Responsibilities: • Handle inquiries related to mortgages, escrow accounts, tax questions, payments, refinancing options, and early-stage collections up to 60 days. • Manage a high volume of inbound and outbound calls using multiple core systems and AI tools to ensure efficient customer interactions. • Provide exceptional customer service while balancing the need to address collections in early stages. • Navigate and utilize a variety of systems and tools to resolve customer concerns effectively and efficiently. • Support customers with payment issues, connectivity challenges, and account-related concerns. • Collaborate with team members and supervisors to ensure consistent service quality and meet performance goals. • Participate in rotational Saturday shifts, ensuring coverage and availability for customer needs. • Maintain a detail-oriented approach and adhere to business casual dress code while representing the company. • Uphold company standards for customer success and contribute to a positive experience for all clients. • Engage in training, nesting, and coaching programs to continuously improve skills and knowledge.
2026-03-20T00:00:00Z