<p>We are looking for a detail-oriented Help Desk Analyst I to join our team on a contract basis in Saxonburg, Pennsylvania. In this role, you will provide technical support to end-users, handling a variety of tasks including troubleshooting issues, repairing devices, and managing service desk tickets. This position is expected to run from November through the end of January with the strong possibility of being extended. </p><p><br></p><p>Responsibilities:</p><p>• Respond to and resolve help desk tickets in a timely and efficient manner.</p><p>• Troubleshoot and diagnose technical issues related to Microsoft Windows 10 and other software.</p><p>• Perform Chromebook repairs and ensure devices are functioning properly.</p><p>• Provide support for printers, interactive TVs, and other hardware.</p><p>• Utilize Active Directory for user account management and troubleshooting.</p><p>• Assist with basic network troubleshooting and connectivity issues.</p><p>• Maintain detailed records of support requests and resolutions.</p><p>• Collaborate with team members to address recurring technical issues.</p><p>• Offer guidance and technical expertise to end-users as needed.</p>
<p>We are looking for a skilled Application Development Project Manager/Lead to oversee and manage complex system operations and development initiatives. This is a long-term contract position based east of Pittsburgh offering an exciting opportunity to collaborate on innovative projects and implement cutting-edge solutions. The ideal candidate will bring a strong background in application development, systems administration, and business systems analysis.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the management and enhancement of complex systems to ensure smooth and efficient operations.</p><p>• Review and assess code to maintain high-quality standards and optimize performance.</p><p>• Administer and implement daily and monthly server patches to ensure system security and reliability.</p><p>• Lead the implementation of advanced tools such as Microsoft Power BI and Power Automate to improve operational efficiency.</p><p>• Collaborate with cross-functional teams to evaluate and potentially transition to new systems, including Cloud ERP solutions.</p><p>• Provide expertise in application development to support business needs and objectives.</p><p>• Act as a key point of contact for system-related projects, ensuring they are delivered on time and within scope.</p><p>• Develop and maintain documentation for system processes and configurations.</p><p>• Identify opportunities to streamline processes and recommend solutions that align with business goals.</p>
