We are looking for a dedicated Customer Service Representative to join our team in Pittsburgh, Pennsylvania. This is a Contract to permanent position, offering an excellent opportunity for growth and long-term career development. The role requires flexibility with work hours, including late nights and weekends, to meet the needs of our customers.<br><br>Responsibilities:<br>• Handle refund requests, disputes, payoff quotes, and account updates with accuracy and attention to detail.<br>• Resolve customer complaints by addressing concerns and providing timely solutions.<br>• Process stop payments and submit inquiries regarding credit card limit increases.<br>• Troubleshoot online banking issues such as password resets, mobile banking access, and bill payment concerns.<br>• Serve as a liaison between the branch and customers, ensuring seamless communication and resolution of service requests.<br>• Gather and relay customer feedback to enhance service quality and operational efficiency.<br>• Build strong relationships with customers through empathetic interaction and exceptional service.<br>• Perform additional duties and projects assigned by management to support team objectives.<br>• Work rotational weekend shifts and occasional holidays as required.
<p>We are seeking a friendly, reliable, and detail-oriented Retail Customer Service Representative in Sharpsburg, PA to join our team. The ideal candidate will assist customers with shipping, packaging, and a variety of business services while delivering outstanding service in a fast-paced retail environment. This would be a contract to hire job opportunity. Pay: $15-20 Hours: 40 hours a week, Monday - Friday. 8:30AM - 6PM. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>Greet and assist customers in person, by phone, and via email</p><p><br></p><p>Process shipments via FedEx, UPS, and freight carriers</p><p><br></p><p>Provide packaging services, including custom packaging for fragile and high-value items</p><p><br></p><p>Assist with notary, fingerprinting, and passport photo services</p><p><br></p><p>Handle mailbox rental setup and access (physical and virtual)</p><p><br></p><p>Process payments, print jobs, and other business services</p><p><br></p><p>Maintain store cleanliness and organize supplies and inventory</p><p><br></p><p>Learn and operate printing equipment as custom printing services expand</p><p><br></p><p>Ensure compliance with all shipping, notary, and identification verification protocols</p><p><br></p><p>Work collaboratively with a small team to meet customer needs efficiently</p><p><br></p><p>Requirements:</p><p><br></p><p>High school diploma or equivalent</p><p><br></p><p>Prior retail, shipping, or customer service experience preferred</p><p><br></p><p>Strong verbal and written communication skills</p><p><br></p><p>Ability to multitask and remain organized under pressure</p><p><br></p><p>Basic computer skills (MS Office, email, web-based platforms)</p><p><br></p><p>Dependable and punctual with a professional attitude</p><p><br></p><p>Willingness to learn new systems and services</p><p><br></p><p>Notary Public certification or willingness to obtain (preferred)</p><p><br></p><p>Ability to lift packages up to 25lbs</p>
<p>Our client is seeking a proactive and detail-oriented Customer Success Specialist to join their team. This role is ideal for a self-starter who can establish and optimize policies and procedures to enhance customer satisfaction and streamline sales order processes. You will collaborate closely with our sales team and customers to ensure smooth and efficient order management. This is contract to hire, fully remote (candidate has to be local to Pittsburgh as hiring manager. resides in Pittsburgh.) Pay is $23-$25, depending on experience.</p><p><br></p><p>Key Responsibilities:</p><p>• Develop and Implement Policies & Procedures – Establish clear guidelines for customer service operations, ensuring consistency and efficiency in handling inquiries, orders, and issues.</p><p>• Optimize the Sales Order Process – Evaluate and improve the current sales order workflow to increase efficiency, accuracy, and customer satisfaction.</p><p>• Collaborate with Sales Team & Customers – Act as a liaison between the sales team and customers to ensure seamless order processing and address any issues that arise.</p><p>• Ensure Customer Satisfaction – Proactively address customer concerns, resolve order discrepancies, and provide excellent service to maintain strong client relationships.</p><p>• Monitor & Report on Performance – Track key performance indicators (KPIs) and suggest improvements based on data-driven insights.</p><p><br></p><p><br></p>
<p><strong><u>Position Title</u></strong><u>: </u>Medical Biller</p><p><br></p><p><strong><u>Overview: </u></strong>We are seeking a highly motivated and detail-oriented Medical Billing for an organization located near Mars, PA. This organization provides a wide range of senior care, health, and rehabilitation services. The ideal candidate will have expertise in billing and payment posting, ensuring accurate and timely processing of accounts receivable transactions. Your role will play a critical part in maintaining a smooth revenue cycle tor their diverse services, including senior living communities, home care, hospice, outpatient, and therapy services.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><p><strong>Billing:</strong></p><p>Generate and issue invoices for a wide range of care services, including senior living, skilled nursing, home care, and outpatient services.</p><p>Ensure compliance with service agreements, insurance policies, and applicable healthcare regulations.</p><p>Address billing discrepancies by coordinating with internal departments, including admissions and patient services.</p><p>Prepare and submit claims to insurance companies, Medicare, and Medicaid as applicable.</p><p><br></p><p><strong>Payment Posting:</strong></p><p>Accurately enter payments received (cash, checks, and electronic transfers) into the accounts receivable system.</p><p>Reconcile posted payments with bank statements and patient billing systems.</p><p>Manage and resolve unapplied payments or discrepancies to maintain accurate account balances.</p><p><br></p><p><strong>Revenue Cycle Management:</strong></p><p>Work collaboratively with other departments to monitor and manage the overall revenue cycle.</p><p>Track and follow up on outstanding payments or insurance claims to reduce accounts receivable aging.</p><p>Prepare reports on accounts receivable status, payment trends, and delinquent accounts for management review.</p><p><br></p><p><strong>Customer and Client Communication:</strong></p><p>Respond to patient or payer inquiries regarding invoices, payments, or account details with professionalism and clarity.</p><p>Serve as a point of contact for resolving disputes or escalations concerning billing errors or payment issues.</p><p><br></p><p><strong>Compliance</strong>:</p><p>Ensure billing and payment posting processes comply with industry standards, healthcare regulations (including HIPAA), and organizational policies.</p><p>Document procedures and maintain accurate, auditable records for all accounts receivable transactions.</p><p><br></p><p><strong><u>Location</u>: T</strong>his position is ONSITE and located in the Mars, PA area.</p><p><br></p><p><strong><u>Schedule</u>: </strong>The hours are Monday through Friday from 8:30am-5pm.</p><p><br></p><p><strong><u>Why is this role available? </u></strong>This organization recently had a tenured team member retire.</p><p><br></p><p><strong><u>How to Apply: </u></strong>Submit your updated resume on the Robert Half website or apply using the Robert Half App. After applying, please call 412-471-5946 to confirm your application was received.</p>
<p>Our client in Warrendale, PA is looking for a Customer Service/Inside Sales Representative to join their growing team. In this role, you will be responsible for building and maintaining customer relationships while driving sales growth through proactive customer engagement and expert product knowledge. It is fully onsite and a contract to hire, depending on experience, pay ranges from $22-$24. Hours are Monday through Thursday, 8:30 AM to 5:00 PM & Friday 7:30 AM to 4:00 PM. Background check and clearances required.</p><p><br></p><p>Key Responsibilities</p><p>* Handle incoming customer inquiries via phone and email, providing detailed product information, quotes, and order processing while maintaining our high standard of customer service excellence</p><p>* Develop and maintain strong relationships with existing customers while identifying new sales opportunities within assigned accounts</p><p>* Work closely with customers and our outside sale team to understand their safety equipment needs and recommend appropriate solutions from our product line</p><p>* Process orders accurately and efficiently while monitoring order status through delivery</p><p>* Collaborate with our warehouse team to ensure timely order fulfillment and resolve any shipping or delivery issues</p><p>* Partner with outside sales representatives to support customer needs, coordinate site visits, and ensure seamless customer service between field and inside sales teams</p><p>* Support outside sales team by providing product information, pricing updates, and inventory availability</p><p>* Maintain detailed customer records and update account information in our CRM system</p><p>* Stay current on industry safety regulations, product specifications, and new safety equipment innovations</p><p>* Assist in inventory management and product restocking recommendations</p><p><br></p><p><br></p>
<p>We are looking for a Help Desk Manager to join our team in Beaver County area, Pennsylvania. This role offers a long-term contract opportunity within the construction industry. The ideal candidate will have a strong background in overseeing help desk operations and be confident in analyzing and resolving support tickets.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily help desk operations, ensuring timely and effective resolution of support requests.</p><p>• Review and analyze incoming support tickets to identify trends and areas for improvement.</p><p>• Utilize Microsoft 365 administration portals, including Entra, Exchange, SharePoint, InTune, and Defender, to troubleshoot and resolve issues.</p><p>• Provide deskside support and guidance to employees, addressing technical challenges as needed.</p><p>• Maintain and administer Active Directory, ensuring system integrity and access control.</p><p>• Collaborate with IT teams to enhance service desk processes and implement best practices.</p><p>• Monitor the performance of help desk staff, providing feedback and support for skill development.</p><p>• Ensure compliance with company policies, including passing required drug tests and background checks.</p><p>• Document and report help desk activities to management, highlighting key metrics and accomplishments.</p>
We are looking for a dedicated Title Clerk to join our team in Pittsburgh, Pennsylvania. In this long-term contract position, you will play a pivotal role in supporting the closing and settlement process, ensuring all necessary documents are prepared and reviewed accurately. This role offers an excellent opportunity to collaborate with various stakeholders and contribute to the efficient handling of title-related tasks in the mortgage industry.<br><br>Responsibilities:<br>• Prepare preliminary fee sheets and pre-altas for lender disclosure purposes and pre-balancing.<br>• Monitor document queues and address required changes to initial documents promptly.<br>• Communicate effectively with customers, notaries, attorneys, and borrowers regarding closing packages.<br>• Order updated payoffs, including mortgage payoffs, taxes, title commitments, and subordinations.<br>• Manage work queues to ensure all closing coordinator functions are completed in a timely manner.<br>• Review and download loan documents, ensuring packages are fully prepared for delivery to notaries or attorneys.<br>• Track the status of outstanding packages and follow up as necessary.<br>• Provide support to the disbursement department and assist with funding conditions as needed.<br>• Generate, review, and deliver reports to customers while maintaining accuracy and timeliness.<br>• Adhere to company policies, procedures, and regulatory requirements, completing mandatory compliance training by specified deadlines.
