<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p>
<p>We are offering a contract to hire employment opportunity for a Customer Service Representative in Mount Pleasant, Pennsylvania. This role is with a global industrial distribution company and involves building ongoing business relationships with our customers through repeated contact and consultation. As a Customer Service Representative, you will be providing expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You will also occasionally have hands-on duties that will require mechanical aptitude. Hours: either 7:30AM or 8AM – 4:30PM or 5PM. Depending on your start time. Pay : $18- 20</p><p><br></p><p>• Assist customers by phone and in person at our facility</p><p>• Help customers get the parts they need</p><p>• Interact extensively with customers to clarify their needs, research, and recommend parts</p><p>• Meet / exceed monthly sales goals while increasing customer satisfaction</p><p>• Provide quotes</p><p>• Take orders</p><p>• Provide post order service</p><p>• Physically measure specs on a wide variety of parts</p><p>REQUIREMENTS</p><p>Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and display excellent verbal and written communication. Interpersonal skills and the ability to establish rapport, build solid relationships with a wide variety of customers are critical. </p><p>Specific qualifications for the role include:</p><p>• Minimum 6 months of customer service experience</p><p>• Mechanical and mathematical aptitude</p><p>• Excellent telephone skills</p><p>• Ability and desire to learn new systems and processes quickly</p><p>• Strong computer skills, particularly Excel</p><p>• High school diploma or equivalent</p><p>• Valid driver's license and clean driving record (MVR)</p><p>• SAP / ERP experience, preferred</p><p>• Knowledge of industrial distribution products and hydraulics, preferred</p>
We are seeking a detail-oriented and personable Front Desk Coordinator to join our team in Pittsburgh, Pennsylvania. This is a 100% onsite, contract-to-permanent position that requires excellent multitasking abilities and a strong customer service orientation. The ideal candidate will play a key role in ensuring smooth daily operations and creating a welcoming environment for clients and visitors.<br><br>Responsibilities:<br>• Greet visitors and clients with a friendly and detail-oriented approach, ensuring their needs are promptly addressed.<br>• Manage inbound calls using a multi-line phone system, directing them to the appropriate departments or individuals.<br>• Provide concierge services to assist clients and visitors, maintaining a high standard of customer service.<br>• Operate and maintain a switchboard system efficiently, handling multiple lines with accuracy.<br>• Coordinate appointments and schedules to streamline office operations.<br>• Maintain a clean and organized front desk area, reflecting a detail-oriented image of the organization.<br>• Collaborate with team members to resolve any customer inquiries or concerns effectively.<br>• Support administrative tasks such as managing mail, filing, and other office duties as needed.<br>• Ensure all visitors follow security protocols and are logged in appropriately.<br>• Act as a reliable point of contact for both internal staff and external stakeholders.
<p>We are currently seeking a candidate in Westmorland County, looking for an HR Assistant for a contract opportunity now through May to cover a leave. Hours would be 7AM -3PM, Monday through Friday. Pay starting at $20. </p><p>1. Administers employee medical, dental, vision, and FSA plans. Handles employee complaints, or problems relating to these plans. Interacts with insurance companies, employees, dependents and billing offices to resolve any problems.</p><p><br></p><p>2. Counsels employees on benefit plan provisions. Coordinates employee eligibility status with all insurance carriers and ensures payroll deductions are communicated to Accounting. Assists with Open Enrollment and plan communication efforts.</p><p><br></p><p>3. Knowledge of the Affordable Care Act’s (ACA) provisions and regulations. Maintains reporting for employee and dependent eligibilities, employment status, address changes, and wage adjustments for ACA filings. Reports COBRA enrollment and eligibility. Responsible for calculation and payment of the PCORI Fee and Transactional Fee to the IRS.</p><p><br></p><p>4. Prepares necessary reports following an accident for the workers’ compensation carrier and the Department of Labor. Also performs follow-up work and maintain the OHSA-301 Forms and Workplace Injury logs for Hamill and Numis employees. Coordinates job duty modifications and return to work.</p><p><br></p><p>5. Responsible for processing Short-Term Disability and Long-Term Disability Claims. Completes any follow-up paperwork and calls needed with carriers and physicians. Coordinates benefit payments with accounting.</p><p><br></p><p>6. Maintains employment resumes, application forms, and applicant flow logs. Writes and places job orders with state job services. Sorts and codes responses and forwards to appropriate manager. Assists managers and supervisors with interviewing, checking references, and testing new applicants. Schedules all pre-employment physicals for new employees and prepares job offers.</p><p><br></p><p>7. Prepares paperwork and informational packages for new employees. Assists with onboarding activities such as safety videos, enrollments, and the creation of employee files.</p><p><br></p><p>8. Updates plant and office bulletin boards for legal compliance. Prepares and distributes company communications including monitor slides and board postings for announcements, training, and open positions, etc.</p><p><br></p><p>9. Safety Committee First-Aid Representative. Also responsible for setting committee meetings, preparing agendas, and publishing meeting notes, and ensuring accident investigations are complete. </p><p><br></p><p>10. Administers benefits programs such as FMLA leave and employee assistance.</p><p><br></p><p>11. Prepares monthly billing invoices for the medical, FSA, dental/vision plan, and other supplemental insurances.</p><p><br></p><p>Experience with HRIS systems and CANVA is a PLUS!</p>
We are looking for a dedicated Real Estate Associate to join our team in Moon Township, Pennsylvania. In this role, you will contribute to leasing industrial spaces, preparing financial analyses, and facilitating real estate transactions. This is a long-term contract position with travel flexibility required for up to two weeks per month.<br><br>Responsibilities:<br>• Coordinate leasing activities for industrial spaces, including conducting tours, issuing lease proposals, and preparing transaction reports.<br>• Act as the primary point of contact between clients and landlord representatives, ensuring seamless communication and accurate information exchange.<br>• Generate detailed financial analyses and budgets for lease transactions to support decision-making processes.<br>• Evaluate market feasibility for real estate transactions through research and data analysis.<br>• Perform administrative duties related to business operations, ensuring timely completion of tasks.<br>• Review and analyze lease agreements, licenses, and purchase contracts, providing thorough and accurate insights as needed.<br>• Adapt to client-specific internal processes and workflows to maintain operational efficiency.<br>• Meet deadlines and handle time-sensitive projects with attention to detail.<br>• Collaborate on surveys and reports to support strategic planning and decision-making.
