<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p>
<p>Our client in the South Side of Pittsburgh, PA is hiring for a <u>Bilingual Customer Service Representative</u> for a contract to hire job opportunity. This location has free parking provided and they are also bus accessible! After DAY 1, the position is remote. Must be living in <strong>PENNSYLVANIA OR OHIO. Monday - Friday (11:30AM - 8:30PM) </strong>Pay: $19</p><p><br></p><p>This position is responsible for direct communication with customers, handling customer questions, taking inbound calls, making outbound calls, and taking applications over the phone for the company's programs.</p><p><br></p><p><strong> Requires an individual who has outstanding customer service skills, the ability to navigate computer systems efficiently and ability to fluently speak multiple languages, including Spanish.</strong></p><p><br></p><p><br></p>
<p>We are seeking a friendly, reliable, and detail-oriented Retail Customer Service Representative in Sharpsburg, PA to join our team. The ideal candidate will assist customers with shipping, packaging, and a variety of business services while delivering outstanding service in a fast-paced retail environment. This would be a contract to hire job opportunity. Pay: $15-20 Hours: 40 hours a week, Monday - Friday. 8:30AM - 6PM. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>Greet and assist customers in person, by phone, and via email</p><p><br></p><p>Process shipments via FedEx, UPS, and freight carriers</p><p><br></p><p>Provide packaging services, including custom packaging for fragile and high-value items</p><p><br></p><p>Assist with notary, fingerprinting, and passport photo services</p><p><br></p><p>Handle mailbox rental setup and access (physical and virtual)</p><p><br></p><p>Process payments, print jobs, and other business services</p><p><br></p><p>Maintain store cleanliness and organize supplies and inventory</p><p><br></p><p>Learn and operate printing equipment as custom printing services expand</p><p><br></p><p>Ensure compliance with all shipping, notary, and identification verification protocols</p><p><br></p><p>Work collaboratively with a small team to meet customer needs efficiently</p><p><br></p><p>Requirements:</p><p><br></p><p>High school diploma or equivalent</p><p><br></p><p>Prior retail, shipping, or customer service experience preferred</p><p><br></p><p>Strong verbal and written communication skills</p><p><br></p><p>Ability to multitask and remain organized under pressure</p><p><br></p><p>Basic computer skills (MS Office, email, web-based platforms)</p><p><br></p><p>Dependable and punctual with a professional attitude</p><p><br></p><p>Willingness to learn new systems and services</p><p><br></p><p>Notary Public certification or willingness to obtain (preferred)</p><p><br></p><p>Ability to lift packages up to 25lbs</p>
<p>Our client located in downtown Pittsburgh, PA is hiring for a receptionist. This is an onsite contract role with a schedule of Monday through Friday, 9:00 AM – 2:00 PM. The position offers a pay rate of $18-$20 an hour based off of experience. </p><p><br></p><p><br></p><p>Job responsibilities would include ordering food, phones, conference rooms, scheduling communications. </p><p>• Answering firm telephone and greeting guests.</p><p>• Maintaining calendar and assist in preparing and setting up conference rooms for internal meetings, conferences, and events.</p><p>• Entering time and submitting expenses for various attorneys and administrators.</p><p>• General secretarial duties, including drafting, copying, faxing, scanning and filing of incoming and outgoing correspondence and documents.</p><p>• Providing administrative support as needed including preparing correspondence, redacting documents, and preparing spreadsheets.</p><p>• Ordering supplies</p><p><br></p><p><br></p>
<p>Financial organization located in Pittsburgh, PA is seeking a Mortgage Collections Specialist! This role will be focused on contacting borrowers to collect on past due mortgage payments, review loan documents for correct contact information and answering incoming calls. The Mortgage Collections Specialist will also be responsible for setting up and reviewing payment plans, documenting all communication and communication attempts with the borrower, escalating complex issues to managers, and answering questions from borrowers pertaining to their mortgage.</p><p><br></p><p>This is a contract role, however there is a possibility for this to evolve into a full-time position!</p><p><br></p><p>The Mortgage Collection Specialist would work onsite at their Pittsburgh Office located in downtown Pittsburgh. The hours would be 40 hours per week during normal business hours, Monday through Friday.</p><p><br></p><p>Job responsibilities:</p><ul><li>Contact borrowers to address delinquent loans and explore communication options</li><li>Meet performance goals, including call and response metrics</li><li>Document interactions, arrangements, and follow-up plans thoroughly in the system</li><li>Maintain compliance with laws, policies, and industry standards in account management</li><li>Research loan records, resolve issues, and ensure accurate data maintenance</li><li>Perform related tasks and projects as assigned</li><li>Help identify and manage risks encountered during daily responsibilities</li><li>Adhere to regulatory guidelines and company compliance protocols</li></ul><p>If you have a strong customer service background, a mortgage background and/or a strong collections background, you are encouraged to apply! Candidates must have excellent communication skills (both oral and written), be very organized, and able to document conversations. Prior experience working in the banking, financial services or mortgage industry is highly preferred! Specific qualifications are as follows: </p><ul><li>Proficiency in commercial collections, mortgage collections or consumer collections is highly preferred</li><li>Familiarity with mortgage lending processes is beneficial</li><li>Understanding of mortgage and financial systems is preferred</li><li>Ability to use Microsoft Excel and Microsoft Word</li></ul><p>If you are interested in being considered for this Mortgage Collections position, please apply online via the Robert Half website. After applying online, please call 412-471-5946 and ask to speak with Aimee, Carrie or Dan to confirm your application was received. Please reference job #03730-0013301435 when calling! We also recommend applying on the Robert Half website or using the Robert Half app. </p>
<p>Our client in East Pittsburgh is seeking an contract Executive Assistant role to report to the CEO & Board Secretary to represent and support duties and responsibilities. You will support 3 different boards as well. The role will contribute to the efficiency of our client's Business Office and Administration by establishing, organizing, and coordinating office procedures and processes. Pay ranges $23-$26 hourly. It is a hybrid role, hours are 7am-1pm and dependent on experience. A background check and clearances will be required.</p><p>Job Qualifications:</p><p>● High School Diploma/GED required, Associate’s or Bachelor's Degree preferred</p><p>● Minimum 3 years experience as an executive assistant/office manager</p><p>● Work experience in a school or non-profit environment is helpful</p><p>● Grant writing experience preferred</p><p>Competencies</p><p>● Excellent interpersonal skills</p><p>● Strong written and verbal communication skills; ability to effectively communicate and coordinate actions with CEO, leadership team, Board of Trustees, and other staff and third party vendors/contractors</p><ul><li>Familiarity with board management software</li></ul><p>● Superior knowledge of punctuation and grammar </p><p>● Strict adherence to confidentiality and ability to handle sensitive information</p><p>● Attention to detail and accuracy</p><p>● Ability to perform multiple assignments without immediate supervision</p><p>● Time Management; ability to prioritize tasks to meet deadlines</p><p>● Superlative organizational and planning skills</p><p>● Able to perform basic arithmetic and use basic numeric concepts to perform job tasks</p><p>● Expertise using spreadsheet, word processing, e-mail, database, and presentation software</p>
