We are looking for a skilled Business Analyst to join our team in Tempe, Arizona. In this long-term contract role, you will play a pivotal part in analyzing business processes, enhancing customer service operations, and collaborating closely with cross-functional teams. This is an excellent opportunity for professionals who excel in strategic problem-solving and thrive in dynamic retail environments.<br><br>Responsibilities:<br>• Conduct detailed business analysis to identify areas for improvement and recommend actionable solutions.<br>• Collaborate with call center teams to enhance customer service operations and streamline workflows.<br>• Review and analyze documentation to ensure accuracy and compliance with organizational standards.<br>• Work within Agile Scrum frameworks to prioritize tasks and deliver projects efficiently.<br>• Perform gap analyses to identify discrepancies between current and desired business processes.<br>• Utilize tools such as BlackLine to support financial reconciliation and reporting activities.<br>• Communicate findings and recommendations clearly to stakeholders across various departments.<br>• Develop and maintain comprehensive reports to track progress and measure success.<br>• Facilitate meetings with stakeholders to gather requirements and address challenges.<br>• Ensure alignment between technical solutions and business objectives.
<p>The CIAM Business Systems Analyst will manage day-to-day operations of the CIAM platform, ensuring compliance with defined policies and procedures related to user and application management. In this role, you will play a pivotal part in bridging business objectives with technology solutions focused on identity and access management, and drive CIAM capabilities that directly support the bank’s digital strategy and customer trust objectives. Working collaboratively with stakeholders, development teams, and vendors, you will help define, implement, and optimize CIAM initiatives that enhance user experiences and operational efficiency.</p><ul><li>Collaborate with business partners and stakeholders to gather, analyze, and document business requirements aligned with strategic goals and regulatory standards.</li><li>Act as the Subject Matter Expert for CIAM systems, providing guidance on solution design, configuration, and process improvements.</li><li>Translate business needs into detailed system requirements, user stories, acceptance criteria, and technical documentation to support effective development and testing.</li><li>Support the entire solution delivery lifecycle, including requirements gathering, process mapping, documentation, testing, deployment, and post-launch support.</li><li>Manage and maintain accurate documentation for CIAM applications, ensuring accessibility for business and technical teams.</li><li>Oversee application configuration changes, ensuring adherence to SDLC and Change Management protocols.</li><li>Coordinate with internal IT teams, external vendors, and implementation partners to resolve issues and deliver integrated CIAM solutions.</li><li>Monitor application performance, facilitate incident and problem management, and conduct Root Cause Analysis to drive issue resolution.</li></ul><p><br></p>
<p>Tommy Zapp with Robert Half is partnering with a firm to help find a highly motivated individual as a Tax Manager.</p><p><br></p><p>The desired applicant should have 5 years of professional experience in Business Tax, knowledge preparing all federal tax forms, and be able to work in a team environment.</p><p><br></p><p>Skills and Qualifications</p><p>• Bachelor’s degree in accounting, business accounting, or finance.</p><p>• CPA or in process.</p><p>• 5 years professional experience in public accounting.</p><p>• Experience preparing tax forms: 1120,1120S,1065,1040,1040NR.</p><p>• Experience reviewing & signing tax returns.</p><p>• Ability to multitask, prioritize, and organize efficiently.</p><p>• Attention to detail</p><p>• QuickBooks experience.</p><p><br></p><p>Preferred Qualifications</p><p>• Experience in Lacerte a must.</p><p>• Experience with a Data Management Software.</p><p>• Knowledge of GAAP (generally accepted accounting principles in the U.S.) a plus.</p><p>• Experience preparing and/or reviewing compiled and reviewed financials a plus.</p>
