We are looking for a dedicated Customer Experience Specialist to join our team in Phoenix, Arizona on a contract basis. This role is ideal for someone who thrives in administrative support and customer service environments, particularly within the insurance or claims sector. You will play a vital role in ensuring smooth operations for the claims team through data entry, handling claimant inquiries, and performing other essential administrative tasks.<br><br>Responsibilities:<br>• Accurately input data into claims systems to maintain up-to-date records and ensure operational efficiency.<br>• Provide administrative support to the claims team, including organizing documents and managing correspondence.<br>• Respond to claimant inquiries professionally via phone and email, ensuring a positive customer experience.<br>• Draft well-written letters and other communications as needed to assist with claims processing.<br>• Utilize Microsoft Word and Excel to create and manage documents, spreadsheets, and reports.<br>• Collaborate with team members to address issues and improve overall workflow.<br>• Maintain organized workspaces and ensure desk management practices are followed.<br>• Demonstrate strong customer service skills while interacting with claimants and other stakeholders.<br>• Apply insurance knowledge, preferably from previous experience, to better understand and communicate claims-related processes.
<p>We are seeking an Accounts Receivable Specialist in <strong>Tempe, AZ</strong> for an immediate temp-to-hire role. The position involves handling collections, billing, and client communications while leveraging ERP systems.</p>
<p>We are looking for an Accounts Receivable Specialist available for an immediate temp-to-hire assignment in <strong>Chandler, AZ</strong>. This role includes billing, collections, and customer communications, requiring both ERP system knowledge and strong interpersonal skills.</p>
<p>Robert Half is seeking a skilled <strong>Network Engineer</strong> for a contract opportunity with one of our clients in Phoenix, AZ. The ideal professional will have a strong technical background in designing, implementing, and troubleshooting secure and efficient network architectures. This role offers an opportunity to contribute to significant enterprise-level projects within a dynamic environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Plan, design, deploy, and maintain the organization’s network infrastructure, ensuring optimal performance and security.</li><li>Troubleshoot and resolve complex network issues to minimize downtime and disruptions.</li><li>Monitor and analyze network performance, identifying areas for improvement and implementing enhancements accordingly.</li><li>Collaborate with cross-functional teams to ensure seamless integration of network systems with other IT systems.</li><li>Implement and manage firewalls, VPNs, and other network security measures to safeguard the organization's information.</li><li>Assist with the configuration and maintenance of routers, switches, wireless access points, and other network hardware.</li><li>Document network configurations, changes, and issue resolutions clearly and in detail.</li><li>Stay up-to-date with the latest trends and best practices in network technologies, recommending upgrades or improvements as needed.</li></ul><p><br></p>
<p>About the Role</p><p>We are seeking a Help Desk Representative to join our Small Business Insurance Help Desk Team. This role provides first-level technical assistance and customer service support to both internal and external clients. The ideal candidate will be customer-focused, detail-oriented, and skilled at handling inquiries in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Provide timely and professional customer service to inbound calls in an automated call delivery environment.</li><li>Manage multiple requests, including phone and email, ensuring responses within a 12-business-hour turnaround.</li><li>Own customer inquiries and complaints, working toward efficient and accurate resolution to meet First Level Resolution standards.</li><li>Coordinate with business partners to ensure complete end-to-end service for customers.</li><li>Navigate multiple systems and applications to research, analyze, and resolve inquiries.</li><li>Maintain compliance with corporate policies, regulatory standards, SOX, and internal business processes.</li><li>Demonstrate knowledge of small commercial insurance principles and products.</li><li>Support other teams and handle process transactions as business priorities shift.</li><li>Accurately enter and track data while maintaining performance standards in a fast-paced environment.</li><li>Complete other duties and assignments as required.</li></ul>
We are looking for an accomplished IT Director to oversee global IT operations, security, and compliance initiatives. This leadership role involves shaping the strategic vision for IT infrastructure, ensuring robust cybersecurity measures, and driving compliance with international standards. The ideal candidate will possess strong technical expertise, a proven ability to manage distributed teams, and a commitment to fostering secure and scalable technology solutions.<br><br>Responsibilities:<br>• Develop and implement a comprehensive global IT strategy that aligns with organizational goals.<br>• Lead, mentor, and manage a distributed team of IT professionals, including contractors and in-house staff.<br>• Oversee vendor relationships, budgeting, and procurement processes to ensure cost-effective IT operations.<br>• Design and execute a proactive cybersecurity strategy, including risk assessments and incident response plans.<br>• Establish and maintain IT policies, internal controls, and documentation to support compliance with global regulatory standards.<br>• Ensure adherence to major compliance frameworks, including SOC 2 and ISO 27001.<br>• Manage enterprise IT systems, cloud-based tools, and core infrastructure across global and remote environments.<br>• Implement best practices for data backup, disaster recovery, and business continuity planning.<br>• Collaborate with cross-functional teams to ensure IT processes meet organizational needs and support operational efficiency.<br>• Drive automation and continuous improvement across IT workflows and systems.
<p>Robert Half is seeking a talented and driven IT Support professional for a contract opportunity with one of our clients in Phoenix, AZ. This role is perfect for candidates looking to apply their technical expertise, problem-solving capabilities, and customer service skills to help drive organizational success.</p><p><strong>Responsibilities:</strong></p><ol><li><strong>Technical Troubleshooting:</strong></li></ol><ul><li>Provide first and second-level technical support to end-users for hardware, software, and operating system issues.</li><li>Resolve network connectivity problems and configure system updates and patches.</li><li>Diagnose and address printer, scanner, and peripheral device malfunctions.</li></ul><ol><li><strong>User Support & Training:</strong></li></ol><ul><li>Offer front-line assistance via phone, email, or in-person interactions to troubleshoot and resolve IT issues efficiently.</li><li>Deliver guidance and training to users on software systems, tools, and technical procedures.</li></ul><ol><li><strong>System Maintenance & Documentation:</strong></li></ol><ul><li>Ensure proper functioning of IT systems and perform routine maintenance tasks.</li><li>Document technical issues and resolutions in ticketing systems to maintain accurate records for future reference.</li></ul><p><br></p>
<p>We are looking for a detail-oriented and collaborative Administrator Coordinator to join our client in Scottsdale, Arizona. In this role, you will support various departments by providing exceptional customer service, maintaining accurate member data, and ensuring efficient office operations. The ideal candidate is self-motivated, dependable, and passionate about fostering strong relationships within the beauty industry. This opportunity is hybrid, 2 days in office and 3 days remote. Work hours will be a total of 35 hours for the week. </p><p><br></p><p>Responsibilities:</p><p>• Provide excellent customer service by addressing member inquiries, offering proactive solutions, and building lasting relationships.</p><p>• Maintain and update the membership database, ensuring accuracy in data and tracking engagement metrics.</p><p>• Collaborate with team members to manage accounts payable, accounts receivable, invoicing, and event logistics.</p><p>• Coordinate meetings and assist with scheduling to streamline departmental operations.</p><p>• Evaluate current office procedures and implement improvements to enhance efficiency.</p><p>• Stay informed about industry trends and best practices to continually improve member experiences.</p><p>• Serve as a reliable resource across departments, ensuring smooth communication and operational support.</p>
<p>Summary</p><p>The Senior Manager of Enterprise Work Management Solutions directs, prioritizes, and executes work management, scheduling, and relevant ancillary solutions across the enterprise. Responsible for the strategic direction of implementation and support processes, including planning and purchasing of enterprise IT solutions, support, services, and goods. Supports enterprise initiatives by aligning work management solutions with strategic capabilities and objectives. Drives savings and manages risk across the company's portfolio of solutions. Plays a key leadership role in business decision-making, problem solving, leadership development, and performance management.</p><p><br></p><p>Responsibilities</p><ul><li>Mentor and ensure the team functions at a strategic level, building trusting relationships across the company while leveraging market intelligence</li><li>Partner with operational stakeholders to facilitate a collaborative environment supporting IT work management tools that best suit enterprise needs</li><li>Provide vendor and market intelligence to leadership to improve decision-making and results</li><li>Develop and maintain relationships with stakeholders to understand upcoming needs, address operational issues, and influence decision-making</li><li>Staff, develop, motivate, and direct a high-performing leadership and professional team through effective performance management including coaching, feedback, recognition, training, and development</li><li>Develop and manage the department budget</li><li>Drive the team to achieve targets on defined metrics while balancing business requirements</li><li>Build trusting relationships with partners to support sustainability and strategic goals</li><li>Proactively manage vendor relationships, including setting and tracking performance indicators to anticipate and minimize issues, and drive continuous improvement</li><li>Strengthen vendor relationships to support progressive upgrades of IT systems</li><li>Mentor employees to excel professionally and personally</li><li>Ensure processes align with ITIL-based service management frameworks, including incident, change management, release coordination, and configuration oversight</li><li>Handle other duties and projects as assigned</li></ul><p><br></p>
