<p>We are looking for an IT Operations Tech to deliver onsite technical support across facilities in Elko, NV. This contract-to-permanent opportunity is ideal for someone who enjoys balancing end-user assistance with infrastructure, networking, and systems support in a hands-on environment. The position requires a self-directed, detail-oriented individual who can resolve issues independently, partner effectively with users and technical teams, and contribute to site-based technology projects.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-level onsite support for employee devices, business applications, Microsoft 365 tools, and connectivity-related incidents.</p><p>• Diagnose and resolve issues involving local networks, wireless access, endpoint performance, and core infrastructure components.</p><p>• Set up, configure, and maintain networking equipment such as switches, routers, firewalls, and wireless hardware.</p><p>• Complete physical IT installation work, including structured cabling, rack mounting, patch panel organization, hardware deployment, and workstation setup.</p><p>• Administer user lifecycle activities through Active Directory and Entra ID, including account provisioning, access changes, and device preparation.</p><p>• Support conference room technology and collaboration platforms to keep meetings and video communications running smoothly.</p><p>• Track equipment inventory, maintain technical documentation, and keep site records accurate for assets and infrastructure.</p><p>• Manage service requests with clear updates and documentation while coordinating onsite work with broader infrastructure teams.</p><p>• Participate in deployment efforts such as hardware refreshes, network expansion, equipment provisioning, and other operational IT initiatives.</p>