<p>Robert Half is partnering with a client in Phoenix looking to fill a <strong>Business Systems Analyst</strong> position for a <strong>contract opportunity</strong>. This role is ideal for professionals with strong analytical, technical, and communication skills, who can bridge business needs with technology solutions.</p><p>Responsibilities:</p><ul><li>Collaborate with stakeholders to gather, document, and analyze business requirements and translate them into detailed technical specifications.</li><li>Act as a liaison between business teams and IT departments to ensure seamless communication and the delivery of solutions that meet organizational goals.</li><li>Evaluate existing systems, identify gaps, and recommend improvements to streamline operations and enhance system capabilities.</li><li>Support the design, implementation, and testing of software applications and systems, ensuring alignment with business objectives.</li><li>Develop project plans, workflow diagrams, and other relevant documentation to outline processes and data flows.</li><li>Troubleshoot system issues and coordinate solutions with appropriate teams.</li><li>Provide training and support to end-users to maximize system utilization and effectiveness.</li><li>Stay updated on industry trends, emerging technologies, and best practices to inform decision-making and solution development.</li></ul><p><br></p>
<p>We are looking for a skilled Technical Support Analyst to join our team in Buckeye, Arizona. This Contract-to-permanent position offers an exciting opportunity to provide hands-on technical support while working in an engaging warehouse environment. The Technical Support Analyst is responsible for delivering exceptional technical assistance and ensuring the seamless operation of technology across general IT systems and distribution center environments. This role combines technical problem-solving, proactive system monitoring, and end-user support to enhance productivity and minimize downtime. The ideal candidate thrives in a fast-paced, dynamic environment and excels at juggling multiple priorities while maintaining a focus on exceptional service delivery.</p><p><strong> </strong></p><p>· <strong>RESPONSIBILITIES: </strong></p><p>· Provide first-level technical assistance to end users, resolving hardware, software, and network-related issues promptly. Offer after-hours support for critical incidents or projects as needed.</p><p>· Identify root causes of recurring technical issues, implement preventive measures, and maintain a knowledge base for common problems and solutions.</p><p>· Install, maintain, and troubleshoot devices, including desktops, laptops, printers, scanners, and peripherals. Ensure all systems operate effectively to meet business needs.</p><p>· Continuously monitor system and application performance to identify and address potential issues proactively.</p><p>· Classify and prioritize support tickets based on urgency and business impact. Route complex issues to specialized teams for resolution and ensure SLAs are met.</p><p>· Contribute technical expertise to IT initiatives, including system upgrades, deployments, and migrations.</p><p>· Assist in the creation and maintenance of technical documentation for system configurations, troubleshooting procedures, and user guides.</p><p>· Manage equipment inventory, coordinate repairs and upgrades, and administer maintenance contracts.</p><p>· Partner with cross-functional IT teams to deliver seamless support for general IT systems and distribution center operations.</p><p>· <strong>Training and Knowledge Sharing:</strong> Provide training to end-users on new technologies and tools to improve productivity.</p><p>· <strong>Physical Support:</strong> Occasionally lift and transport equipment up to 50 pounds and provide on-site support as required.</p>
We are looking for a Senior Accounts Receivable Analyst to join our team in Scottsdale, Arizona. This Contract to permanent position plays a vital role in managing collections processes and ensuring the timely resolution of outstanding accounts. The ideal candidate will bring exceptional organizational skills and a proactive approach to improving collections efficiency and reducing accounts receivable delinquency. Join a fast-paced, growth-oriented company and contribute to its long-term success.<br><br>Responsibilities:<br>• Conduct thorough outbound collections efforts with a focus on delivering excellent customer service while adhering to company policies.<br>• Investigate and analyze accounts to prepare thoroughly for customer interactions and drive effective meetings.<br>• Collaborate with internal sales teams, cross-functional departments, and external customers to address and resolve collection challenges.<br>• Evaluate delinquent accounts, prepare detailed bi-weekly or monthly reports on high-risk accounts, and offer actionable recommendations for resolution.<br>• Generate and review reports related to bad debt, assist with invoice adjustments, credit memos, and other necessary account modifications.<br>• Participate in system improvement initiatives aimed at streamlining collection processes and enhancing operational efficiency.<br>• Perform in-depth analysis of current collection practices and recommend innovative process improvements.<br>• Work closely with cross-functional teams to identify process gaps, propose creative solutions, and explore opportunities for automation.<br>• Build strong collaborative relationships across departments to facilitate teamwork and problem-solving.
We are looking for an organized and detail-oriented Collections Specialist to join our team in Phoenix, Arizona. This role involves managing customer orders, handling inquiries, and supporting various business processes to ensure seamless operations. The ideal candidate will excel in resolving discrepancies, maintaining strong relationships with stakeholders, and contributing to process improvements.<br><br>Responsibilities:<br>• Process customer orders from receipt to invoice, ensuring accurate entry into Sage 200.<br>• Verify electronic orders by cross-checking data in Sage against TrueCommerce to confirm pricing and quantities.<br>• Resolve discrepancies related to pricing or quantities to ensure order completion and accuracy.<br>• Release orders to the warehouse by reconciling data between Sage and the warehouse management system for consistency.<br>• Respond to customer inquiries regarding deliveries, returns, and product details in a timely manner.<br>• Collaborate with sales account managers to maintain clear communication and foster productive relationships.<br>• Assist with raising invoices and issuing credit notes to support the Deduction Analyst.<br>• Identify and implement process improvement opportunities within the Customer Service team.<br>• Address consumer complaints by logging data, resolving issues, or escalating concerns to the Quality team as needed.<br>• Perform additional duties aligned with the role’s responsibilities to maintain high standards.
