2 results for Small Business Help Desk Representative in Phoenix, AZ

Phoenix, AZ
onsite
Temporary
20 - 24 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Phoenix, Arizona. This role offers a long-term contract opportunity for professionals passionate about providing exceptional technical support and maintaining efficient IT operations. The ideal candidate will excel in troubleshooting, resolving issues, and ensuring seamless user experiences. Responsibilities: • Provide timely and effective support for desktop systems, including hardware and software troubleshooting. • Manage and resolve user account issues within Active Directory, ensuring security and accessibility. • Diagnose and repair operating system problems, particularly within Windows environments. • Respond to and resolve service desk tickets, maintaining accurate records of incidents and resolutions. • Assist users with technical challenges related to Windows 10 and other standard applications. • Perform basic troubleshooting to identify and address network connectivity and peripheral device issues. • Configure and maintain desktop hardware and software to meet organizational standards. • Collaborate with team members to implement solutions and improve support processes. • Educate users on best practices for utilizing IT systems and tools effectively. • Ensure compliance with IT policies and procedures while delivering excellent customer service.
2026-03-18T00:00:00Z

Phoenix, AZ
onsite
Temporary
21 - 21 USD / Hourly
We are looking for a dedicated Healthcare Call Center Representative to join our team in Phoenix, Arizona. In this role, you will play a crucial part in enhancing the patient experience by handling inbound calls with care, professionalism, and efficiency. This is a long-term contract position within the healthcare industry, requiring excellent communication skills and the ability to manage high call volumes in a fast-paced environment. Responsibilities: • Respond promptly to all incoming calls, ensuring each caller receives courteous and efficient service. • Operate and maintain proficiency in telecommunications hardware, software, and relevant IT systems. • Address emergency situations by initiating appropriate responses to safety alarms and codes. • Deliver emergency announcements with clarity and urgency when required. • Utilize communication tools effectively while considering the cultural and individual needs of callers. • Assess and route calls accurately, maintaining a high standard of confidentiality and professionalism. • Handle a high volume of calls daily, maintaining efficiency and attention to detail. • Collaborate with team members to ensure smooth operations and exceptional service delivery. • Monitor and escalate critical situations as necessary to ensure patient safety. • Uphold organizational standards and protocols in all interactions.
2026-03-19T00:00:00Z