We are looking for a dedicated and experienced Senior Customer Service Representative to join our team in Phoenix, Arizona. In this role, you will play a pivotal part in assisting homeowners by providing exceptional service and resolving financial challenges. This is a long-term contract position offering the opportunity to contribute to a fast-paced and dynamic environment while championing positive homeowner experiences.<br><br>Responsibilities:<br>• Provide personalized assistance to homeowners facing financial difficulties, building trust and negotiating payment arrangements to ensure customer satisfaction.<br>• Accurately document all collection activities, including inbound and outbound communications, using the company’s platform.<br>• Coordinate and submit account modifications, forbearances, extensions, and repayment plans to support homeowners.<br>• Offer guidance and mentorship to other team members, leading key departmental initiatives and projects as needed.<br>• Collaborate closely with internal teams, including Loan Administration and Default Servicing, to address account discrepancies and resolve issues.<br>• Conduct skip tracing and loan calculations, such as amortization schedules and simple interest, to ensure accurate account management.<br>• Identify opportunities for process enhancements and recommend improvements to optimize workflows.<br>• Maintain compliance with industry regulations and handle sensitive documentation with the utmost confidentiality.<br>• Utilize workforce tools and partner with workforce management teams to improve operational efficiency.
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Phoenix, Arizona. This role requires someone who is detail oriented, thrives in a fast-paced environment, and is committed to delivering exceptional service to customers. If you have experience in customer interactions, particularly in the mortgage servicing industry, and are eager to contribute to a collaborative team, we invite you to apply.<br><br>Responsibilities:<br>• Provide courteous and detail oriented assistance to customers, ensuring a positive experience in every interaction.<br>• Address customer inquiries related to website navigation, escrow, payoff processing, and other mortgage servicing needs.<br>• Refer eligible homeowners to the Originations department for refinancing opportunities.<br>• Conduct outbound collections activities on accounts with varying levels of delinquency, including those under 30 days past due.<br>• Utilize escalation protocols to route calls appropriately based on the nature of the inquiry.<br>• Meet or exceed performance metrics and service standards.<br>• Gain proficiency in internal software platforms and contribute suggestions for system improvements.<br>• Collaborate with team members and uphold high standards of service delivery.
<p>We are looking for a dedicated Customer Service Representative to join our team in Phoenix, Arizona. In this role, you will provide exceptional service to homeowners, addressing their inquiries and ensuring a seamless experience. This is a contract-to-hire position offers the opportunity to grow within a dynamic and customer-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Engage with homeowners in a detail-oriented and courteous manner, ensuring their needs are met with positivity and efficiency.</p><p>• Handle a variety of inbound customer inquiries, including website assistance, escrow questions, and processing payoffs.</p><p>• Identify and refer eligible homeowners for refinancing opportunities to the appropriate department.</p><p>• Conduct outbound collection activities on accounts with varying levels of delinquency, prioritizing those less than 30 days past due.</p><p>• Route calls to the appropriate internal teams based on escalation paths and customer needs.</p><p>• Meet and exceed performance metrics and service expectations.</p><p>• Utilize proprietary software systems effectively, providing feedback for system improvements.</p><p>• Collaborate with internal teams to ensure customer satisfaction and operational success.</p>
We are looking for a dedicated Customer Success Specialist to join our team in Phoenix, Arizona. In this long-term contract position, you will play a key role in ensuring customer satisfaction and resolving inquiries with professionalism. This is an excellent opportunity to leverage your communication skills and contribute to a dynamic, client-focused environment.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone, email, and other communication channels.<br>• Resolve customer concerns effectively and de-escalate challenging situations with professionalism.<br>• Collaborate with various departments to address customer needs and provide seamless support.<br>• Maintain accurate records of customer interactions and ensure all follow-up actions are completed.<br>• Utilize multiple browser platforms and tools to manage correspondence efficiently.<br>• Provide assistance tailored to mortgage-related inquiries and ensure compliance with company policies.<br>• Identify opportunities to improve customer service processes and contribute to team goals.<br>• Deliver exceptional service while adhering to company standards and guidelines.<br>• Stay updated on industry practices and company offerings to better assist customers.<br>• Participate in team meetings and training sessions to enhance skills and knowledge.
<p>Local mortgage company in Chandler AZ looking for experienced customer service/collections specialist.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Contact customers via phone, email, and written correspondence to discuss outstanding balances.</li><li>Provide exceptional customer service by listening to concerns, answering questions, and offering solutions.</li><li>Negotiate payment arrangements within established guidelines.</li><li>Document all interactions accurately in the system.</li><li>Educate customers on payment options and account status.</li><li>Escalate complex issues to senior team members or supervisors as needed.</li><li>Maintain compliance with FDCPA and other relevant regulations.</li><li>Meet or exceed daily and monthly performance metrics (e.g., call volume, resolution rate).</li></ul>
<p>We are looking for a dedicated Small Business Help Desk Representative to join our team in Jersey City, New Jersey. In this role, you will provide exceptional support to small business clients, managing inquiries and ensuring timely resolutions. This is a long-term contract position, offering the opportunity to work in a hybrid environment with four days in the office and one day at home.</p><p><br></p><p><strong>Summary:</strong></p><p>As a <strong>Small Business Help Desk Representative</strong>, you will play a pivotal role in delivering exceptional customer service primarily through phone interactions in an automated call delivery environment using the <strong>NICE CXOne Phone Platform</strong>. You will be the first point of contact for both external and internal customers, handling a variety of requests and providing first-level technical assistance and problem-solving over the phone.</p><p><br></p><p>Strong phone skills are essential as you will manage incoming calls efficiently, respond professionally, and resolve issues accurately and promptly. Critical thinking is key—you will analyze inquiries, identify potential issues, and triage requests based on training and established guidelines.</p><p>You will also track and document all phone, email, and portal tickets in <strong>ServiceNow</strong>, ensuring thorough follow-up and resolution. This role is ideal for candidates who excel in phone-based customer service and possess strong analytical skills to resolve issues efficiently and professionally.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide timely customer service for incoming requests via phone in an automated call delivery environment (<strong>NICE CXOne</strong>).</li><li>Multi-task between incoming calls and email requests, meeting a turnaround time of <strong>12 business hours</strong>.</li><li>Track phone/email/portal tickets in <strong>ServiceNow</strong>.</li><li>Assume ownership of customer correspondence, complaints, and inquiries, ensuring efficient and professional resolution.</li><li>Meet <strong>First Level Resolution</strong> standards.</li><li>Coordinate end-to-end service with business partners when needed.</li><li>Navigate multiple systems and applications to research, analyze, and resolve inquiries.</li><li>Work effectively in a team environment using professional interpersonal and communication skills.</li><li>Maintain compliance with corporate policies, regulatory standards, and internal processes while meeting service performance and quality standards.</li><li>Utilize basic understanding of product underwriting guidelines.</li><li>Maintain performance standards in a fast-paced environment.</li></ul><p><br></p>
We are looking for a detail-oriented Healthcare Call Center Representative to join our team on a long-term contract basis in Phoenix, Arizona. In this position, you will play a vital role in enhancing patient experiences by providing efficient and compassionate assistance over the phone. This role requires strong communication skills and the ability to manage a high volume of calls while maintaining confidentiality and professionalism.<br><br>Responsibilities:<br>• Respond promptly to incoming calls, ensuring each interaction is handled with care and professionalism.<br>• Operate and maintain proficiency in telecommunications hardware, software, and relevant IT applications.<br>• Monitor and respond to emergency alarms and codes, initiating appropriate actions as required.<br>• Make emergency announcements clearly and effectively in critical situations.<br>• Accurately determine the purpose of each call and route it to the appropriate department or individual.<br>• Utilize communication tools and materials to foster understanding and collaboration across diverse patient populations.<br>• Maintain a high level of confidentiality and adhere to all healthcare regulations during every interaction.<br>• Handle over 300 calls per shift, ensuring quick and efficient service while prioritizing patient needs.<br>• Assess caller needs and provide solutions with empathy and professionalism.<br>• Work collaboratively with team members to ensure seamless service delivery.
