<p>Our company is seeking a skilled IT Support Specialist for a contract assignment in Phoenix. You’ll be responsible for providing technical assistance, troubleshooting, and support to ensure optimal computer systems performance for our business. This is a hands-on role ideal for a professional with proven experience supporting end users in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly to user-reported technical issues in person, by phone, or remotely.</li><li>Diagnose and resolve hardware, software, and network problems across desktops, laptops, printers, and mobile devices.</li><li>Install and configure new computer systems, applications, and peripheral devices.</li><li>Maintain and update system documentation, inventory records, and technical procedures.</li><li>Escalate complex issues to senior IT staff or third-party vendors as needed.</li><li>Ensure timely resolution to support requests to minimize downtime and disruption.</li><li>Perform routine system updates, backups, and security checks in accordance with company policies.</li><li>Assist in onboarding/offboarding employees by provisioning and decommissioning devices and accounts.</li><li>Educate users about company technology initiatives, application updates, and security best practices.</li><li>Participate in special projects, including technology upgrades, migrations, or rollouts.</li></ul><p><br></p>
<p>Our company is seeking a skilled AV and Network Engineer for an onsite, contract-to-hire opportunity in Tempe. This role centers on supporting and enhancing IT infrastructure across AV systems, Apple (MAC) hardware, and Meraki network devices. The ideal candidate will have hands-on experience managing audiovisual integrations, troubleshooting network issues, and providing expert support for MAC workstations and Meraki networking hardware.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, implement, and support AV setups for meeting rooms, event spaces, and collaboration environments.</li><li>Configure, troubleshoot, and maintain MAC desktops/laptops and associated peripherals.</li><li>Deploy, monitor, and manage Meraki switches, wireless access points, and network security appliances.</li><li>Serve as onsite technical point-of-contact for AV and networking issues, providing prompt remediation and end-user support.</li><li>Collaborate with IT leadership on infrastructure upgrades and network optimization projects.</li><li>Document processes, network layouts, AV setups, and support activities for future reference.</li><li>Ensure security, reliability, and performance across all AV and network systems.</li><li>Train staff on proper use of AV and MAC equipment.</li></ul><p><br></p>
We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis in Mesa, Arizona. In this role, you will provide essential technical support and ensure smooth operations for end-users. Your expertise in troubleshooting and resolving system issues will be crucial in maintaining productivity and efficiency.<br><br>Responsibilities:<br>• Deliver prompt and detail-oriented technical support to resolve user issues related to Windows systems and applications.<br>• Manage and troubleshoot Active Directory accounts, ensuring proper access and security settings.<br>• Respond to and resolve service desk tickets efficiently, maintaining accurate documentation of resolutions.<br>• Perform basic troubleshooting for hardware, software, and network issues to minimize disruptions.<br>• Assist with the installation and configuration of Microsoft Windows 10 systems and related applications.<br>• Monitor system performance and proactively identify potential problems to mitigate risks.<br>• Provide clear and effective communication with users to guide them through technical solutions.<br>• Collaborate with team members to address complex technical challenges and share knowledge.<br>• Escalate unresolved issues to higher-level support teams when necessary.<br>• Maintain comprehensive records of technical procedures and user interactions to ensure consistent support.
<p>Robert Half's client in Mesa, Arizona is seeking a Tier 1 IT Specialist. This is a contract to hire, onsite (Mesa) job opportunity. In this role, you will be a critical member of a complex IT organization responsible for deploying, maintaining, and optimizing critical IT platforms and systems. You will be challenged to think creatively and solve complex software and networking integration problems. You will work cross functionally with production experts, software engineers, and machining specialists to develop novel solutions working toward fully automated factories.</p><p><strong>What You’ll Do</strong></p><ul><li>Maintain and troubleshoot our fleet of physical endpoints for workers in our factories, remote offices, and devices embedded inside machining equipment</li><li>Be the first line of defense providing help desk support for employees</li><li>Implement and administer a mixed operating system environment</li><li>Work closely with Information Security and DevOps to ensure optimal IT systems and platforms to support ongoing organization growth</li><li>Collaborate with technical teams and leaders to implement IT practices and standards</li><li>Document configurations, and procedures, and maintain an up-to-date inventory of network devices and software at Hadrian factories</li><li>Implement and administer business and collaboration platforms such as Microsoft 365, Confluence, Jira, engineering software, etc.</li><li>Get to build alongside an incredible team of software engineers, mechanical engineers, operators, and the best machinists/CAM programmers in the world</li></ul><p><br></p>
<p>We are seeking a detail-oriented and proactive Purchasing & Inventory Specialist to join our client’s team. This role is responsible for managing the procurement process, optimizing shipping and inventory practices, and supporting the sales and warehouse teams to ensure smooth operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and approve detailed sales orders.</li><li>Create, prepare, send, and revise purchase orders for products including equipment, supplies, software, materials, components, and services.</li><li>Optimize shipping methods and costs to ensure the best value for the organization and its customers.</li><li>Expedite orders with distributors or manufacturers as needed.</li><li>Provide accurate product lead times and estimated ship dates for all open orders.</li><li>Process and receive purchase and sales orders in the ERP system.</li><li>Monitor distribution partners’ inventory levels and lead times.</li><li>Enter new part numbers into the ERP system with correct income/expense account alignment.</li><li>Generate weekly reports on purchasing transactions, including volume and dollar value of processed and open orders.</li><li>Notify the sales team of vendor discount pricing issues at least 15 days before expiration.</li><li>Ensure inventory transactions reflect the actual physical movement of items, including RMAs.</li><li>Request demo equipment from distribution or manufacturing partners.</li><li>Investigate and resolve transaction and billing discrepancies.</li><li>Assist with monthly inventory counts and related investigations.</li><li>Support warehouse operations including shipping, pre-kitting, and receiving inventory as needed.</li><li>Serve as a backup for warehouse staff in shipping and receiving.</li><li>Recommend improvements to purchasing systems to enhance vendor relationships and reduce costs.</li><li>Collaborate with inventory control and sales teams to maintain appropriate inventory levels.</li><li>Identify and manage obsolete or slow-moving stock to minimize losses.</li><li>Provide support to the Sales Team during peak periods.</li><li>Assess, manage, and mitigate procurement-related risks.</li><li>Perform other duties as assigned.</li></ul><p><br></p>
We are looking for a skilled Help Desk Analyst to join our team on a contract basis in Scottsdale, Arizona. In this role, you will provide technical support and ensure the smooth operation of systems and applications. The ideal candidate will excel in troubleshooting and resolving technical issues while delivering exceptional service to users.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets and resolve technical issues efficiently.<br>• Troubleshoot and diagnose problems related to Windows and Active Directory.<br>• Provide support for Windows 10 and ensure its optimal functionality.<br>• Assist users with system errors and software-related concerns.<br>• Maintain detailed documentation of support activities and resolutions.<br>• Collaborate with team members to address and solve complex technical challenges.<br>• Utilize the Yardi platform to manage and support specific system requirements.<br>• Ensure timely communication and follow-up with users regarding their technical queries.<br>• Implement best practices for system and application troubleshooting.<br>• Monitor and report recurring issues to recommend process improvements.
We are looking for an organized and detail-oriented Collections Specialist to join our team in Phoenix, Arizona. This role involves managing customer orders, handling inquiries, and supporting various business processes to ensure seamless operations. The ideal candidate will excel in resolving discrepancies, maintaining strong relationships with stakeholders, and contributing to process improvements.<br><br>Responsibilities:<br>• Process customer orders from receipt to invoice, ensuring accurate entry into Sage 200.<br>• Verify electronic orders by cross-checking data in Sage against TrueCommerce to confirm pricing and quantities.<br>• Resolve discrepancies related to pricing or quantities to ensure order completion and accuracy.<br>• Release orders to the warehouse by reconciling data between Sage and the warehouse management system for consistency.<br>• Respond to customer inquiries regarding deliveries, returns, and product details in a timely manner.<br>• Collaborate with sales account managers to maintain clear communication and foster productive relationships.<br>• Assist with raising invoices and issuing credit notes to support the Deduction Analyst.<br>• Identify and implement process improvement opportunities within the Customer Service team.<br>• Address consumer complaints by logging data, resolving issues, or escalating concerns to the Quality team as needed.<br>• Perform additional duties aligned with the role’s responsibilities to maintain high standards.
<p><strong>Overview</strong></p><p>We are seeking a highly experienced Principal Engineer to architect, develop, and enhance customer identity and access management (CIAM) capabilities across our digital platforms. This individual will serve as a technical expert responsible for building secure, scalable authentication and authorization services that support millions of customer interactions.</p><p>You will work closely with cybersecurity, software engineering, cloud, compliance, and product teams to design identity solutions that strengthen security, streamline access, and deliver an exceptional digital experience. This is a hands-on engineering role with significant influence over CIAM strategy, platform evolution, and engineering best practices.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Architecture and Engineering Leadership</strong></p><ul><li>Design, build, and maintain CIAM services including authentication flows, MFA, single sign-on, identity federation, user directories, and secure session management.</li><li>Develop and optimize CIAM integrations across mobile apps, web applications, APIs, and cloud-native services.</li><li>Lead the technical architecture for identity platforms such as ForgeRock, Okta, Ping Identity, Auth0, Azure AD B2C, or custom-built identity services.</li><li>Create high-scale, high-availability authentication components using modern engineering practices and zero-trust design principles.</li></ul><p><strong>Secure Development and Implementation</strong></p><ul><li>Implement customer identity workflows following standards like OAuth2, OpenID Connect, SAML, JWT, SCIM, and FIDO-based authentication.</li><li>Build secure APIs and backend microservices supporting identity lifecycle, risk scoring, authorization policies, and fraud prevention controls.</li><li>Ensure CIAM solutions meet strict security, data protection, and regulatory requirements (NIST 800-63, PCI, FFIEC, SOX, internal cybersecurity frameworks).</li></ul><p><strong>Platform Optimization and Engineering Excellence</strong></p><ul><li>Conduct deep technical analysis on system performance, authentication telemetry, failure modes, fraud patterns, and user behavior to inform product and security enhancements.</li><li>Own CIAM release engineering, code quality, and CI/CD automation for identity services.</li><li>Troubleshoot and perform root-cause analysis for complex identity and authentication issues affecting customers or integrated applications.</li><li>Recommend new technologies, patterns, or architectural improvements to evolve CIAM capabilities.</li></ul><p><strong>Cross-Functional Technical Leadership</strong></p><ul><li>Collaborate with cybersecurity, cloud engineering, DevSecOps, fraud, compliance, and digital product teams to ensure secure and seamless identity experiences.</li><li>Provide engineering guidance during vendor evaluations, third-party integrations, and identity modernization initiatives.</li><li>Mentor engineers, analysts, and technical stakeholders to upskill the organization’s identity engineering capabilities.</li></ul>
<p>The CIAM Business Systems Analyst will manage day-to-day operations of the CIAM platform, ensuring compliance with defined policies and procedures related to user and application management. In this role, you will play a pivotal part in bridging business objectives with technology solutions focused on identity and access management, and drive CIAM capabilities that directly support the bank’s digital strategy and customer trust objectives. Working collaboratively with stakeholders, development teams, and vendors, you will help define, implement, and optimize CIAM initiatives that enhance user experiences and operational efficiency.</p><ul><li>Collaborate with business partners and stakeholders to gather, analyze, and document business requirements aligned with strategic goals and regulatory standards.</li><li>Act as the Subject Matter Expert for CIAM systems, providing guidance on solution design, configuration, and process improvements.</li><li>Translate business needs into detailed system requirements, user stories, acceptance criteria, and technical documentation to support effective development and testing.</li><li>Support the entire solution delivery lifecycle, including requirements gathering, process mapping, documentation, testing, deployment, and post-launch support.</li><li>Manage and maintain accurate documentation for CIAM applications, ensuring accessibility for business and technical teams.</li><li>Oversee application configuration changes, ensuring adherence to SDLC and Change Management protocols.</li><li>Coordinate with internal IT teams, external vendors, and implementation partners to resolve issues and deliver integrated CIAM solutions.</li><li>Monitor application performance, facilitate incident and problem management, and conduct Root Cause Analysis to drive issue resolution.</li></ul><p><br></p>
<p><strong>Overview</strong></p><p>We are seeking a highly skilled Principal Analyst to support and enhance our Customer Identity and Access Management (CIAM) ecosystem across the organization. This role ensures secure, frictionless customer authentication and authorization by driving continuous improvement of identity platforms, regulatory compliance, security posture, and user experience.</p><p>You will serve as a technical and analytical subject matter expert partnering closely with cybersecurity, digital product, engineering, risk, and compliance teams. The ideal candidate thrives in a regulated environment, understands identity lifecycle management at scale, and is comfortable translating business needs into secure and scalable CIAM capabilities.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Identity Strategy and Platform Ownership</strong></p><ul><li>Lead analysis, configuration, and optimization of CIAM solutions supporting millions of customer interactions across digital touchpoints.</li><li>Develop and refine standards for identity lifecycle processes including registration, credential management, MFA, SSO, step-up authentication, and session security.</li><li>Partner with engineering and cloud teams to ensure CIAM integrations align with enterprise architecture, API patterns, and zero-trust principles.</li></ul><p><strong>Security, Risk, and Compliance</strong></p><ul><li>Ensure CIAM controls align with industry frameworks such as NIST 800-63, PCI, FFIEC, SOX, and internal cybersecurity policies.</li><li>Monitor authentication trends, fraud indicators, risk scoring, and threat intelligence to recommend improvements in customer security posture.</li><li>Conduct impact analysis and security assessments for new CIAM capabilities, feature enhancements, and vendor integrations.</li></ul><p><strong>Technical and Analytical Leadership</strong></p><ul><li>Translate business needs into detailed technical requirements, workflows, and acceptance criteria for CIAM enhancements.</li><li>Support troubleshooting, incident response, and root-cause analysis related to identity, authentication, access failures, and customer login issues.</li><li>Analyze customer behavior, authentication telemetry, and system performance metrics to drive continuous improvement.</li></ul><p><strong>Cross-Functional Collaboration</strong></p><ul><li>Work closely with Digital Product, Cybersecurity, Cloud Engineering, Fraud, Compliance, and Customer Service teams to optimize identity journeys.</li><li>Provide subject-matter expertise for projects involving customer onboarding, digital banking, mobile applications, APIs, and third-party integrations.</li><li>Evaluate CIAM vendors and assist in roadmap planning for authentication, federation, directory services, and cloud-native identity capabilities.</li></ul><p><br></p>
<p>Job Title:</p><p>Principal Engineer I - Full Stack Developer</p><p><br></p><p>What you'll do:</p><p>The role is part of Digital Banking team, specifically working on Digital Account Onboarding (DAO) platform and technologies. As a Principal Engineer I you'll provide SME expertise in your respective domain as well as adjacent domains to ensure solutions are safe, secure, compliant and reliable. You'll identify development and support needs as well as take on large and complex design responsibilities supporting project tasks. You'll also engage with project and business sponsors refining requirements and objectives of targeted solutions. As a Principal Engineer I, you also facilitate dialogue and activities, and work to ensure team collaboration including teams outside of your domain. In this role, you'll also develop the technical features while also guiding junior engineers.</p><p>Work on the current DAO platform Temenos to integrate, develop new features while enhancing the existing feature in alignment with business requirements and priorities</p><p>Provide production support, timely resolution of incidents, and communication to business stakeholders</p><p>Build the solution design of efforts that can be handed off to lower level engineers for execution assuring reuse of platforms where possible.</p><p>Review technical plans developed by lower level engineers and analysts to assure quality designs prevail which can support the volumetrics of our business partners objectives.</p><p>Build comprehensive measurement dashboards that give performance insight into key applications of the bank which can feed operational results of our business partners.</p><p>Work independently or sometimes with architecture team counterparts to lay out the final documentation required for proper ongoing reference of the given solution, including physical and logical layouts with cross reference to use case models while enforcing standards, as well as assisting in the modification or buildout of procedures that support areas of operations across IT.</p>
<p>Responsibilities</p><p>Manage and maintain LAN, WAN, and wireless network environments.</p><p>Configure, install, and support Cisco switches, routers, and firewalls.</p><p>Administer Linux servers and manage Active Directory, Office 365, and Teams.</p><p>Oversee Unity Call Manager system.</p><p>Deploy and manage wireless systems, specifically Meraki and Ruckus.</p><p>Implement and maintain network failover and business continuity solutions.</p><p>Collaborate with the SOC to monitor EDR, MDR, NDR, and SIEM tools.</p><p>Develop and maintain incident response plans.</p><p>Research emerging technologies and security risks.</p><p>Document IT procedures and automate processes where possible.</p><p>Communicate technical concepts to technical and nontechnical stakeholders.</p><p>Lead troubleshooting and outage resolution efforts.</p><p>Safety Management System (SMS) Requirements</p><p>Support safety practices and compliance initiatives.</p><p>Report hazards, unsafe conditions, and incidents immediately.</p><p>Follow safety rules, FAA requirements, and PPE guidelines.</p><p>Job Specifications</p><p>Knowledge, Skills, and Abilities</p><p>Strong planning, organization, and priority management skills.</p><p>Ability to interpret technical documentation and apply best practices.</p><p>Excellent troubleshooting and communication skills.</p><p>Ability to manage multiple initiatives under changing priorities.</p><p>Ability to remain composed and effective during critical incidents.</p>
