<p>We are currently seeking a <strong>Bilingual Insurance Support Specialist</strong> to join a high-energy, fast-paced team. As a <strong>Bilingual Insurance Support Specialist</strong>, you will play a key role in supporting field sales agents and customers with professionalism, empathy, and a deep understanding of our insurance products. The <strong>Bilingual Insurance Support Specialist</strong> role offers the opportunity to transition from a temporary position to a permanent one based on performance.</p><p><br></p><p><strong>Job Type:</strong></p><ul><li>On-site, 5 days a week</li><li>Monday–Friday: 7:30 AM – 6:00 PM CST</li><li>Some Saturday hours may be required</li></ul><p><strong>Responsibilities</strong></p><ul><li>Deliver exceptional customer service and support to internal and external clients</li><li>Handle escalated customer service inquiries in a professional and timely manner</li><li>Support field sales agents with product information and technical troubleshooting</li><li>Manage new business underwriting, claims, and compensation inquiries</li><li>Develop customer-centric solutions through strong communication and empathy</li><li>Consistently meet performance standards related to quality, satisfaction, and KPIs</li><li>Master all procedures across multiple product lines and policy types</li><li>Provide ongoing support to business partners and internal departments</li><li>Demonstrate organizational values: Personal Connection, Empathy, Problem-Solving, Ownership</li></ul>
<p>We are seeking a detail-oriented and proactive Purchasing & Inventory Specialist to join our client’s team. This role is responsible for managing the procurement process, optimizing shipping and inventory practices, and supporting the sales and warehouse teams to ensure smooth operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and approve detailed sales orders.</li><li>Create, prepare, send, and revise purchase orders for products including equipment, supplies, software, materials, components, and services.</li><li>Optimize shipping methods and costs to ensure the best value for the organization and its customers.</li><li>Expedite orders with distributors or manufacturers as needed.</li><li>Provide accurate product lead times and estimated ship dates for all open orders.</li><li>Process and receive purchase and sales orders in the ERP system.</li><li>Monitor distribution partners’ inventory levels and lead times.</li><li>Enter new part numbers into the ERP system with correct income/expense account alignment.</li><li>Generate weekly reports on purchasing transactions, including volume and dollar value of processed and open orders.</li><li>Notify the sales team of vendor discount pricing issues at least 15 days before expiration.</li><li>Ensure inventory transactions reflect the actual physical movement of items, including RMAs.</li><li>Request demo equipment from distribution or manufacturing partners.</li><li>Investigate and resolve transaction and billing discrepancies.</li><li>Assist with monthly inventory counts and related investigations.</li><li>Support warehouse operations including shipping, pre-kitting, and receiving inventory as needed.</li><li>Serve as a backup for warehouse staff in shipping and receiving.</li><li>Recommend improvements to purchasing systems to enhance vendor relationships and reduce costs.</li><li>Collaborate with inventory control and sales teams to maintain appropriate inventory levels.</li><li>Identify and manage obsolete or slow-moving stock to minimize losses.</li><li>Provide support to the Sales Team during peak periods.</li><li>Assess, manage, and mitigate procurement-related risks.</li><li>Perform other duties as assigned.</li></ul><p><br></p>
<p><br></p><ul><li><strong>Position: Loyalty Service/Customer Service Representative - Bilingual-Spanish/English (Contract to Hire)</strong></li><li><strong>Location: 2155 West Pinnacle Peak Road, ## 100, Phoenix, Arizona, 85027, United States</strong></li><li><strong>Type: ONSITE from 7:30am-6:00pm CST- timeframe. Monday-Friday</strong></li><li><strong>Job Schedule: 5 days in office</strong></li><li><strong>Tentative Hourly Pay: $22/per hour</strong></li></ul><p><br></p><p>Job Summary</p><p>Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries and activities. The Loyalty Service Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Loyalty Service Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined products and systems.</p><p><strong>Responsibilities:</strong></p><p>• Supporting policyholders with insurance product information</p><p>• Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues</p><p>• Provide detailed information about policies statuses</p><p>• Assist with basic technical troubleshooting for self-service related issues</p><p>• Ability to send transfers to the PFP sales team to increase APV revenue</p><p>• Ability to handle claim intake for PFP</p><p>• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs.</p><p>• Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.</p><p>• Willingness to participate in partnership training and mentoring of Junior Representatives.</p><p>• Willingness to perform other duties as assigned.</p><p>• Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.</p><p>• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership</p><p> </p><p><strong>Skills</strong></p><p>• Previous experience working as a customer service representative.</p><p>• Strong knowledge of worksite products and services</p><p>• Friendly and professional demeanor.</p><p>• Excellent communication and interpersonal skills.</p><p>• Basic computer skills and knowledge of database software.</p><p>• Demonstrated attention to detail, organizational skills, and time management skills.</p><p>• Ability to work a flexible schedule to meet the needs of the business and performance requirements.</p><p>• Ability to remain calm in stressful situations.</p><p>• Ability to explain detailed policy concepts in a simple way</p><p>• Bilingual skills (verbal, written, read) in Spanis</p>
We are looking for an experienced IT Director to oversee and manage the technology operations of our organization in Phoenix, Arizona. The ideal candidate will provide strategic leadership in IT infrastructure, ensuring optimal performance and security across all systems. This role demands a hands-on approach to problem-solving and a forward-thinking mindset to align technology solutions with business objectives.<br><br>Responsibilities:<br>• Direct and manage IT operations, ensuring seamless functionality and performance across all systems.<br>• Lead deskside support teams to address technical issues efficiently and maintain high user satisfaction.<br>• Oversee hardware deployments and ensure timely installation and configuration of computer systems.<br>• Implement and maintain robust backup technologies to protect organizational data.<br>• Manage and optimize Cisco technologies to enhance network performance and security.<br>• Develop and enforce IT policies and protocols to maintain compliance and operational efficiency.<br>• Collaborate with other departments to align IT strategies with business goals.<br>• Monitor system performance and troubleshoot issues to minimize downtime.<br>• Research and recommend new technologies to improve business processes and IT capabilities.
<p>We are seeking two experienced Instructional Designers with a proven background in eLearning development and proficiency using Articulate Storyline and Rise. The successful candidates will play a critical role in supporting our transition from our current Learning Management System (LMS) to a new platform. You’ll be responsible for auditing digital learning content, redesigning or rebuilding assets as needed, ensuring all content meets technical and accessibility standards, and supporting the end-to-end migration process.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Locate and inventory existing source files, including authoring files, video project files, and assessment templates.</li><li>Assess content condition, compatibility, and migration readiness for the new LMS.</li><li>Identify content requiring rebuild, redesign, or remediation based on migration requirements.</li><li>Update, refine, or rebuild eLearning courses, videos, assessments, and exams using Articulate Storyline and Rise.</li><li>Ensure all learning materials comply with new LMS technical and design standards, including accessibility requirements.</li><li>Apply consistent visual, instructional, and accessibility standards as defined by PetSmart.</li><li>Prepare finalized learning assets for seamless upload to the new LMS.</li><li>Support QA, testing, and validation of migrated content; address defects or issues identified during stakeholder review.</li><li>Design and implement an organized, standardized source file management system.</li><li>Document file organization standards/procedures to enable ongoing management after contract ends.</li><li>Provide instructional design and development support for other small learning projects as assigned, subject to availability and company priorities.</li></ul><p><br></p>
<p>We are seeking two experienced Instructional Designers with a proven background in eLearning development and proficiency using Articulate Storyline and Rise. The successful candidates will play a critical role in supporting our transition from our current Learning Management System (LMS) to a new platform. You’ll be responsible for auditing digital learning content, redesigning or rebuilding assets as needed, ensuring all content meets technical and accessibility standards, and supporting the end-to-end migration process.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Locate and inventory existing source files, including authoring files, video project files, and assessment templates.</li><li>Assess content condition, compatibility, and migration readiness for the new LMS.</li><li>Identify content requiring rebuild, redesign, or remediation based on migration requirements.</li><li>Update, refine, or rebuild eLearning courses, videos, assessments, and exams using Articulate Storyline and Rise.</li><li>Ensure all learning materials comply with new LMS technical and design standards, including accessibility requirements.</li><li>Apply consistent visual, instructional, and accessibility standards as defined by the organization.</li><li>Prepare finalized learning assets for seamless upload to the new LMS.</li><li>Support QA, testing, and validation of migrated content; address defects or issues identified during stakeholder review.</li><li>Design and implement an organized, standardized source file management system.</li><li>Document file organization standards/procedures to enable ongoing management after contract ends.</li><li>Provide instructional design and development support for other small learning projects as assigned, subject to availability and company priorities.</li></ul><p><br></p>
<p>We are seeking a Sr. IAM Engineer with deep experience assessing current state, designing target-state architectures, and implementing/maturing Role-Based (RBAC) and Attribute-Based (ABAC) access models at enterprise scale. This leader will serve as the SailPoint technical expert, engineering policy, integration, and governance processes that meet financial-services compliance expectations. The role partners with enterprise architects, risk/compliance, platform teams, and app owners to operationalize identity as a control across SaaS, on-prem, and cloud. </p><p> <strong>What you’ll Do:</strong></p><ul><li>Define RBAC/ABAC standards, pattern libraries, and guardrails; author architecture decision records (ADRs). </li><li>Drive role engineering (role discovery, consolidation, birthright access, SoD matrices) and ABAC policy design (attribute inventory, policy enforcement integration). </li><li>Maintain the IGA reference architecture spanning SailPoint, Okta, directories (AD/LDAP), HR/ERP, and cloud providers. </li><li>Partner with AppSec and platform teams to externalize authorization using federation and standardized protocols (SAML 2.0, OIDC, OAuth 2.0; SCIM for provisioning). </li><li>Configure sources/authorities, connectors, aggregation & correlation rules, identity profiles, entitlement catalogs, lifecycle policies, workflows, access request, and certification campaigns in SailPoint; implement Okta connector patterns. </li><li>Build monitoring/health checks, metrics, and dashboards for access governance KPIs; automate evidence collection. </li><li>Define policies/standards for access control, attribute quality, identity proofing, certification cadence, and exception handling; ensure alignment with enterprise risk appetite. </li><li>Support audits and regulatory examinations with defensible evidence, including certification results, SoD analyses, and access recertification trails. </li><li>Mentor engineers and analysts; partner with business/application owners to onboard apps at scale under governance; establish repeatable app-onboarding playbooks (federation + provisioning + role modeling). </li><li>SailPoint (IdentityIQ Engineer/Architect or Identity Security Cloud) and/or Okta certifications; experience integrating SailPoint with Okta via connectors/APIs. </li><li>Cloud IAM concepts (Azure AD/Entra ID, AWS IAM), and experience mapping ABAC to cloud entitlements/metadata. </li><li>Financial-services experience with audit/regulatory expectations (e.g., access certification cadence, evidence, SoD rigor). </li></ul><p><br></p>
