<p>As a Digital Product Owner you'll translate vendor road maps into applicability and impact to the business from a feature functionality perspective. You'll ensure the vendor understands and correctly documents the bank requirements for the requested functionality being developed specifically for the bank. In this role you'll assist the Development and QA team in reviews and make sure all requirements are addressed and updated. You'll define functional and non-functional product requirements and ensure appropriate testing frameworks for product features based on the environments available and limitations of vendors. You'll own and maintain a prioritized work backlog for Agile teams or programs In addition, you'll review and accept output of vendor and/or business development to ensure specified acceptance criteria have been completed</p><ul><li>Responsible for working with product manager, business and subject matter experts to refine, accept, and prioritize stories, features or epics to support effective and compliant solutions while balancing investment and business value.</li><li>Own and maintains a prioritized work backlog for a single or multiple Agile teams or programs. Reviews and accepts output of vendor and/or business development to ensure specified acceptance criteria have been completed. Manage dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams.</li><li>Review and accept output of vendor and/or business development to ensure specified acceptance criteria have been completed. Ensure product development efforts comply with the bank's Software Development Life Cycle (SDLC) process including approvals and documentation for audit, requirements for IT Change Control.</li><li>Build a culture of accountability and ownership by empowering the product management team to make decisions as close to the work as possible. Collaborate with product managers to define product requirements and prioritize features based on customer feedback and market analysis. And oversee the product development lifecycle, from concept to launch.</li></ul><p><br></p>
We are looking for an organized and detail-oriented Collections Specialist to join our team in Phoenix, Arizona. This role involves managing customer orders, handling inquiries, and supporting various business processes to ensure seamless operations. The ideal candidate will excel in resolving discrepancies, maintaining strong relationships with stakeholders, and contributing to process improvements.<br><br>Responsibilities:<br>• Process customer orders from receipt to invoice, ensuring accurate entry into Sage 200.<br>• Verify electronic orders by cross-checking data in Sage against TrueCommerce to confirm pricing and quantities.<br>• Resolve discrepancies related to pricing or quantities to ensure order completion and accuracy.<br>• Release orders to the warehouse by reconciling data between Sage and the warehouse management system for consistency.<br>• Respond to customer inquiries regarding deliveries, returns, and product details in a timely manner.<br>• Collaborate with sales account managers to maintain clear communication and foster productive relationships.<br>• Assist with raising invoices and issuing credit notes to support the Deduction Analyst.<br>• Identify and implement process improvement opportunities within the Customer Service team.<br>• Address consumer complaints by logging data, resolving issues, or escalating concerns to the Quality team as needed.<br>• Perform additional duties aligned with the role’s responsibilities to maintain high standards.
We are looking for a detail-oriented Operations Processor to join our team in Gilbert, Arizona. This long-term contract role is ideal for a candidate with a strong background in accounting and operations, who thrives in a fast-paced environment and values accuracy and timeliness. The position offers the opportunity to contribute to vital financial processes while ensuring smooth daily operations.<br><br>Responsibilities:<br>• Compile and manage product cost data and production records to ensure accurate financial tracking.<br>• Generate detailed product cost and margin analysis reports for management review.<br>• Administer customer collections, including daily posting of cash payments and credit card processing.<br>• Reconcile daily cash postings and credit card transactions to maintain financial accuracy.<br>• Process and administer credit applications while ensuring compliance with company policies.<br>• Coordinate internal and external communications regarding customer account statuses.<br>• Assist with month-end closing activities to support accurate financial reporting.<br>• Perform daily reconciliation of employee time cards to maintain payroll accuracy.<br>• Utilize advanced mathematical and logical deduction skills to analyze financial data effectively.
<ul><li><strong>Position: Loyalty Service/Customer Service Representative - Bilingual-Spanish/English (Contract to Hire)</strong></li><li><strong>Location: 2155 West Pinnacle Peak Road, ## 100, Phoenix, Arizona, 85027, United States</strong></li><li><strong>Type: ONSITE from 7:30am-6:00pm CST- timeframe. Monday-Friday</strong></li><li><strong>Job Schedule: 5 days in office</strong></li><li><strong>Tentative Hourly Pay: $21/per hour</strong></li></ul><p><strong>Responsibilities:</strong></p><p>• Supporting policyholders with insurance product information</p><p>• Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues</p><p>• Provide detailed information about policies statuses</p><p>• Assist with basic technical troubleshooting for self-service related issues</p><p>• Ability to send transfers to the PFP sales team to increase APV revenue</p><p>• Ability to handle claim intake for PFP</p><p>• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs.</p><p>• Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.</p><p>• Willingness to participate in partnership training and mentoring of Junior Representatives.</p><p>• Willingness to perform other duties as assigned.</p><p>• Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.</p><p>• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership</p><p><br></p>
